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Avis sur Suburban Studios Westminster Denver North

2 out of 5
Suburban Studios Westminster Denver North
Westminster, CO

Avis

6,2
Note des voyageurs de 10 (Excellent), d’après 225 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 248 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 156 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 128 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 243 avis sur 1000." "

6,8/10

Propreté

7,0/10

Personnel et service

6,0/10

Équipements

6,2/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

SEBASTIEN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2022

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
La propreté dans la chambre. Par ailleurs les tapis sont très sales à l intérieur et dans les corridors.
Séjour de 1 nuit en mars 2020
Réponse de Toni Hart le 13 mars 2020
We apologize that your stay was not the greatest one. We are still making improvements to the hotel. We hope to see you again in the near future. Thank you for staying with us

4/10 Médiocre

Jean-Luc

Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Quelle mauvaise surprise!
Quelle surprise: il m'a fallu beaucoup de temps pour trouver l'entrée de l'hôtel. Il n'y avait pas de couvertures sur les lits, seulement de simples draps, ceci en octobre à Denver. J'avais entre autre réservé cet hôtel parce que le petit déjeuner était compris dans le prix. Le lendemain matin, pas de petit déjeuner! L'hôtel avait changé de propriétaire en septembre. Hotels.com aurait dû me communiquer ces détails avant mon séjour.
Séjour de 1 nuit en octobre 2019
Réponse de Toni le 26 oct. 2019
I apologise for any trouble this may have caused you. This hotel changed ownership October 1. I apologise that the staff did not provide exceptional customer service and i will speak with them. As far as the blankets i apologize that the staff did not provide you with what you needed. We are currently undergoing minor renovations. I hope you will give our hotel another chance to provide the exceptional customer service as out guest you deserve.

8/10 Bien

Donia, France

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bon hôtel propre. Grand lit et salle de bain en très bon état. Je recommande cet hôtel. A une vingtaine de km de l’aéroport.
Séjour de 1 nuit en août 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Accueil chaleureux. Agréable après un long voyage. Très bon emplacement depuis l'aéroport de Denver. Chambre très confortable et petit déjeuner parfait. Un très bon moment.
Séjour de 1 nuit en juin 2019

8/10 Bien

Toutiyi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L' établissement était globalement propre. La chambre était propre.
Séjour de 1 nuit en juin 2019
Réponse de Amanda LaValley le 16 juin 2019
Merci beaucoup d'avoir pris le temps de nous laisser une critique, Toutiyi! Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour. Merci d’être notre invité et nous espérons avoir le plaisir de vous voir lors de votre prochaine visite dans la région de Denver.

2/10 Horrible

Rosemary

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property was void of an actual entryway door into the property lobby. I couldn't tell if it had been broken by something or if it was just in the process of being replaced. Everyone had to gain entry via a stairwell door. The room I stayed in was not vacuumed and the walls and doors had visible dirt from hands that have touched the surface.
Séjour de 6 nuits en mai 2024

2/10 Horrible

Chris

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
this property needs to be closed down the most disgusting place I’ve ever stood in. The staff look like they were all on drugs.
Séjour de 7 nuits en avril 2024
Réponse de management le 19 mai 2024
Chris , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

2/10 Horrible

Margaret

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was uncomfortable from the moment i walked in. Staff gave me little to no information. A person claiming to be from "management" knocked on our door at 2 am to yell at us for being loud when we were in bed at 9 pm.
Séjour de 1 nuit en janvier 2024
Réponse de management le 11 mars 2024
Margaret , we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

4/10 Médiocre

Nathan

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Lots of equipment was broken. You can hear everything your neighbors say as if they're in the room with you. The staff was very nice and did their best to help.
Séjour de 1 nuit en février 2024
Réponse de Management le 22 févr. 2024
Nathan , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

2/10 Horrible

Justin

Les points faibles : Propreté et personnel et service
Can't get a hold of the front desk. I am given a prompt to leave a voicemail but the mailbox is full
Réponse de Management le 17 févr. 2024
Justin,we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jesse at the front desk was awesome. We previously stayed at another local Surburban Studios and the staff was extremely terrible and unprofessional. Was a pleasure to see Jesse again.
Séjour de 8 nuits en février 2024
Réponse de Management le 12 févr. 2024
James , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

6/10 Satisfaisant

Samuel

Les points forts : Personnel et service
Staff was friendly and accommodating
Séjour de 7 nuits en janvier 2024
Réponse de Management le 26 janv. 2024
Samuel , thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

2/10 Horrible

Bevin

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My spouse & I both were on the checkin receipt. Already in Denver, he came to checkin while my flight was delayed. He was given a hard time & told all people in the traveling party have to show IDs staying in the room. Later we both attempt to get in, but 1 key wasn’t working & the other key inconsistently not working. Get to the room. Missing shower curtain. How disrespectful to check someone, anyone into a room with the shower curtain missing. Coffee maker is missing from the room. Dried vomit on the bathroom floor that has dirty shoe prints through it. You can’t walk barefoot or with socks & your shoes are sticking to the floor. The window curtain is off its hooks. We were trying to rehook it for 5 mins & gave up. Trash on the sides of the coffee table. Looks like snot rags & a malt liquor bottle. Batteries missing from the LCD tv in the room. Tv is definitely here, but you can’t watch anything without the remote batteries. Hair-blow dryer ripped from the wall and missing. Bathroom door does not close because it’s warped. Probably due to no shower curtain in the bathroom. All light switch covers are missing, which is probably a building code safety violation. Beware if your traveling with small children. There is electrical wiring exposed. Neighbors are loud with music & tvs. Honestly, this room isn’t even worth the price. I actually feel disrespected & literally robbed of my money being put in this room that was advertised a certain way, but not that at all.
Réponse de Management le 22 janv. 2024
Bevin, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

4/10 Médiocre

Emma

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de Management le 10 janv. 2024
Emma, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

2/10 Horrible

Oskerlys

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Management le 8 janv. 2024
Oskerlys, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

2/10 Horrible

Veronica

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en décembre 2023
Réponse de Management le 8 janv. 2024
Veronica, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

10/10 Excellent

Yasminka

Séjour de 1 nuit en décembre 2023
Réponse de Management le 2 janv. 2024
Yasminka, Thank you so much for the great review.. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow.

6/10 Satisfaisant

Clementina

Séjour de 7 nuits en décembre 2023
Réponse de Management le 2 janv. 2024
Clamentina, thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.

6/10 Satisfaisant

Anwar, gallup

Voyage d’affaires
Too many dogs
Séjour de 7 nuits en novembre 2023
Réponse de Management le 16 nov. 2023
Anwar, thank you for the review and comments. Your feedback is important to us and we will use it to create a better guest experience.

4/10 Médiocre

Stephen

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No staff on site
Séjour de 2 nuits en octobre 2023
Réponse de Management le 6 nov. 2023
Stephen, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.

10/10 Excellent

Franklin, Thornton

Voyage en famille, Voyage d’affaires
Les points forts : Propreté
Nice staff
Séjour de 7 nuits en septembre 2023
Réponse de Management le 2 nov. 2023
Franklin, Thank you so much for the great review and comments. We are so happy to hear that you enjoyed your stay and experience. Your feedback is very important to us and helps us maintain and create a better experience as we grow.

6/10 Satisfaisant

Kim

Séjour de 1 nuit en octobre 2023
Réponse de Management le 26 oct. 2023
Kim, thank you for the review and comments. Your feedback is important to us and we will use it to create a better guest experience.

10/10 Excellent

Cynthia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing place, that makes you feel at home!
We checked into this extended stay after a bad experience at our other one. We were greeted with smiles and amazing service!! We felt accepted and treated the same instead of making us feel like we were beneath them, like our last extended stay. It is safe, the rooms are cute and have good space. Everyone on this property has been so nice and friendly. I would highly recommend this place, if you are looking for a low key relaxed place. Larry and Amanda, will welcome you with open arms! We LOVE it here.
Séjour de 7 nuits en octobre 2023
Réponse de Management le 23 oct. 2023
Cynthia, thank you for the great review and comments. Your feedback is important to us and we will use it to create a better guest experience

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible service
It was horrible from the miscommunication of check in to leaving early for bed bugs and the property not accommodating anything for us but they could give us another room but who’s to say that room doesn’t have bed bugs too. Super disappointing will be filling a claim in court with them wouldn’t even email or call me see if there was anything they could do just nope no refund. Not clean at all. I’m 6 months pregnant and had my 8 month son with me.
Séjour de 9 nuits en septembre 2023
Réponse de management le 4 oct. 2023
Thank you so much for the feedback! We do hate to hear that you did not enjoy your stay.

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Check in took too long and then when my friend and i got to our room, we found out that we had been given keys to an unfinished room, which took more time. We were on a time crunch and the worker at the desk knew this so the whole ordeal was very frustrating
Séjour de 1 nuit en septembre 2023
Réponse de management le 4 oct. 2023
Thank you for the feedback. We will use your comments to create a better experience.

6/10 Satisfaisant

Zachary

Voyage d’affaires
Les points forts : Personnel et service
Good spot to stay if you’re just looking for a place to stay for a few days
Séjour de 15 nuits en septembre 2023
Réponse de management le 4 oct. 2023
Zachary, thank you for the review and feedback.

4/10 Médiocre

Younghyeok

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not recommend
Séjour de 7 nuits en septembre 2023
Réponse de Management le 15 sept. 2023
We are sad to hear that your experience did meet your expectations. We will take your comments and utilize them to create a better guest experience for future stays. Thank you, again.

2/10 Horrible

Luis

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rooms were not ready when ppl arrived, were supposed to be 3 - 2 double bed rooms and instead they were given 3 - 2 METAL FRAME TWIN beds. Horrible!!
Séjour de 15 nuits en août 2023
Réponse de Management le 15 sept. 2023
Luis, we are sad to hear that your experience did meet your expectations. We will take your comments and utilize them to create a better guest experience for future stays. Thank you, again.

8/10 Bien

Lorraine

Voyage d’affaires, Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements
It's ok, but they working on the place. The male that works the front desk was very nice and helpful.
Séjour de 7 nuits en septembre 2023
Réponse de Management le 11 sept. 2023
Lorraine, thank you for the 4 star review! We are working on providing a better experience for our guests so we appreciate the feedback.

2/10 Horrible

James D

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Management le 15 sept. 2023
James, we are sad to see that your experience did meet your expectations. All feedback is important and we will take this score and share with personnel to create a better guest experience.

4/10 Médiocre

Yessica

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not recommend
First they don’t have my room available, then they give me a room that the lock was broken, I get a non-smoking an my room smell like someone smoke there plus people do marijuana inside of the hotel (rooms) because we can smell that
Séjour de 1 nuit en août 2023
Réponse de Management le 30 août 2023
Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations. Your situation was an uncommon occurrence and we promise to do better in the future.

2/10 Horrible

Vicki

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Was not handicap accessible. Just a tub with lots of bars. No carpet. Crappy bed. Scary surroundings.
Séjour de 2 nuits en août 2023
Réponse de Thank you, Heather Riggs GM le 25 août 2023
I am sorry you were not happy with the room; they are newly renovated with LVT flooring and brand-new beds, fridges and microwaves.

6/10 Satisfaisant

Daniel

Voyage en famille, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TV didn't work. No coffee maker. Very loud air conditioner. Bathroom smelled of mold. No ice. Loud people in the next room.
Séjour de 5 nuits en août 2023
Réponse de Management le 15 sept. 2023
Daniel, we are sad to hear that you did not completely enjoy your stay. Your feedback is important and your comments will help us create a better guest experience. Thank you.

2/10 Horrible

Siemay

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I paid for a king bed but they only has queen bed. No toilet paper or holder when I arrived. Tears in the linoleum floor and side table dirty with food stains. Holes in the whole.
Séjour de 1 nuit en août 2023
Réponse de Management le 15 sept. 2023
Siemay, we are sad to hear that your experience did meet your expectations. We will take your comments and utilize them to create a better guest experience for future stays. Thank you, again.

4/10 Médiocre

Joseph

Séjour de 7 nuits en août 2023
Réponse de Management le 15 sept. 2023
Joseph, we are sad to see that your experience did meet your expectations. All feedback is important and we will take this score and share with personnel to create a better guest experience.

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 22 nuits en juillet 2023
Réponse de Management le 15 sept. 2023
Lori, thank you for the amazing review! We love to see that you enjoyed your stay.

6/10 Satisfaisant

Kimberly

Séjour de 1 nuit en août 2023
Réponse de Management le 30 août 2023
Thank you for sharing your feedback with us. We're sorry your experience didn't match your expectations. Your situation was an uncommon occurrence and we promise to do better in the future.

8/10 Bien

sheryl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 5 nuits en juillet 2023
Réponse de Management le 15 sept. 2023
Sheryl, thank you for the feedback. We are happy to hear that you enjoyed your stay.

6/10 Satisfaisant

Liam

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It’s somewhat difficult to review this property. The reason multifaceted. First, I called for a late check in and was told that all I would need to do was call a number and someone would be down to greet me. I called the number 44 times to no avail for the next few hours. I basically slept in my car. When it was time someone would physically be there at 9am, I was told she had checked someone in at 2:30 am, but then I showed her the time of my call which was at 2:29. So there was some untruth to that. Also I was charged the full rate even though the service expected wasn’t reciprocated. This is supposedly a non-smoking hotel. But when I entered my room, it was the epitome of a smoking room. I asked about it not wanting to be charged any penalty for smoking and was told that that was a surprise and that they couldn’t move me because they were full. Anyway, the one good thing was that there was good television and the bed was comfortable.
Séjour de 3 nuits en juillet 2023
Réponse de Management le 15 sept. 2023
Liam, we appreciate the feedback. We hate to hear that you had some not so good experiences. We will utilize your comments to create a better guest experience.

10/10 Excellent

Karina

Séjour de 1 nuit en juillet 2023
Réponse de Management le 15 sept. 2023
Katrina, we appreciate the amazing feedback! We are glad to see that you enjoyed your stay.

2/10 Horrible

Wendy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
You freakin double booked rooms leaving myself, my daughter, and her friend with no place to stay. We slept in our car
Séjour de 2 nuits en juillet 2023
Réponse de Management le 15 sept. 2023
Wendy, we are sorry to hear that this happened to you. Your experience was not a great one and that is not our normal practice. We apologize, again.

2/10 Horrible

Madison

Les points faibles : Infrastructures et conditions de l’hébergement
Super dirty as you walked in.
Séjour de 2 nuits en juillet 2023
Réponse de Management le 15 sept. 2023
Luis, we are sad to hear that your experience did meet your expectations. The hotel is going through changes and renovations and we will share your comments with personnel to create a better guest experience.

2/10 Horrible

Raquel

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The place looked like it was a crack house reallly bad and the rate on hotels.com was a lie
Séjour de 7 nuits en juillet 2023

2/10 Horrible

Stephanie

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I wish I would have went off the reviews from other guests. Hours before I checked in I received a call from the front desk saying the room I had booked was unavailable ( I had booked a room with 2 beds). They offered me 2 rooms for the price of one or a room with a single King bed. The 2 rooms would not work due to me being the only adult with 2 minors. I told the front desk I guess we would have to make the king bed work. We checked out a day early due to our trip ending sooner then originally planned. When we originally checked in I paid the full amount for the stay and it came out of my bank account. When we got home I noticed I had the full amount being charged to my account again (almost $700). I called the front office to see what was going on only to be informed that the original person that had checked me in did it wrong and that is why I was being charged again but the manager had caught it and I would get the money back in 2-3 days. I asked to speak to a manager (after I could hear the manager telling the lady what to say to me) and was put on hold only to be told that the manager was busy. I would run and not waste your money! Listen to all the bad reviews like I did not. You will be disappointed if you chose to stay! We have travelled all over the US and this was by far the worst experience and stay we have had.
Séjour de 9 nuits en juin 2023

2/10 Horrible

Kristen

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If I could rate 0 stars I would. Hotel was filthy and smelt of cigars and chemicals. Pillows were dirty upon arrival. Ended up getting bit by bed bugs as well as my partner, and when trying to bring it to managements attention, one hung up on me after being rude. The Second Lady refused a refund and insisted the hotel didn’t have bed bugs, I did. This place shouldn’t be in business now reading the many other horrible experiences.
Séjour de 3 nuits en juin 2023

2/10 Horrible

Christopher

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointment Motel
Séjour de 7 nuits en juin 2023

2/10 Horrible

Mark

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was no one at the desk. Couldnt get new keys. No iron or ironing board. Active shooter situation ik my second night. They should be paying people to stay here. It is traumatizing.
Séjour de 5 nuits en juin 2023
Réponse de Manager le 29 juin 2023
I am so very sorry your stay was disturbed by a domestic violence situation. We can't control every guest and every situation. We do have a no weapons policy at this hotel but we do not search bags of the guests checking in. We have on call service after hours if you call the number if you lost your key. We also have ironing boards and iron if you ask the front desk.

2/10 Horrible

Nadab

Séjour de 3 nuits en juin 2023

6/10 Satisfaisant

Kristopher

Séjour de 1 nuit en mai 2023