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Avis sur La Quinta Inn & Suites by Wyndham Castle Rock

2.5 out of 5
La Quinta Inn & Suites by Wyndham Castle Rock
884 Park St., Castle Rock, CO

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 476 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 369 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 99 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 44 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 1000." "

8,8/10

Propreté

9,0/10

Personnel et service

8,2/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon hôtel, bien situé
Un hotel agréable, idéalement situé. Malgré le covid l'hôtel est agréable et s'est arrangé pour que la salle de sports et la piscine soient accessibles.
Séjour de 1 nuit en octobre 2021
Réponse de Guest Relations Manager le 1 nov. 2021
Thank you for the 10 out of 10 rating

10/10 Excellent

guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2019
Réponse de Guest Relations le 24 août 2019
Thank you for taking the time to leave a review.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Impeccable Situé à proximité du plus grand Outlet du Colorado Hôtel récent
Séjour de 1 nuit en août 2019
Réponse de Guest Relations le 23 août 2019
Thank you for taking the time to leave a review.

8/10 Bien

Jean-Claude

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en juillet 2019
Réponse de Guest Relations le 1 août 2019
Thank you for taking the time to leave a review.

8/10 Bien

Jean-Claude

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019
Réponse de Guest Relations le 26 juil. 2019
Thank you for taking the time to leave a review.

8/10 Bien

Daniel , Rouen

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Cet hôtel est conforme à ce qu'on peut attendre d'un établissement américain de sa catégorie, tous identiques finalement. Bon rapport qualité-prix, surtout à partir de trois personnes.
Séjour de 1 nuit en octobre 2017
Réponse de Director of Guest Relations le 31 oct. 2017
Thank you for your review and your score.

6/10 Satisfaisant

Rudi

Les points forts : Propreté et confort de la chambre
Good hotel but very, very poor breakfast
Good hotel but very, very poor breakfast

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
correct
Correspond aux criteres quinta, MO, frigo, cafetiere. par contre la salle du pd est tres petite (20 places) et ls pd moyen, pas de plats chauds La laverie ne comprend qu'un LL et un SL, donc blinde On entend un leger de l autoroute Restos a proximite

8/10 Bien

GINGER

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very courteous and friendly. One member told me about how to get to scenic sites easily and took the time to detail facts about the area and others near Castle Rock. Breakfast was fair but it was filling. Rooms were comfortable.
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Jackie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Roberta

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Remodeled and very clean.
Absolutely would stay again. Remodeled and very clean. Price was great and location easy to get to.
Séjour de 1 nuit en septembre 2022

10/10 Excellent

Vicki

Amazing
Very nice and clean, all of the staff was so nice and friendly. Will definitely stay again
Séjour de 4 nuits en septembre 2022

10/10 Excellent

Sharyn, Fremont

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place. Would stay here again.
Séjour de 1 nuit en septembre 2022
Réponse de Ryann Bucknam, Assistant General Manager le 16 sept. 2022
Thank you for taking the time to let us know about your stay! We love to see that you enjoyed everything and look forward to any future reservations you may book with us!

8/10 Bien

Barbara

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was friendly and helpful. Coffee was never hot
Séjour de 2 nuits en septembre 2022
Réponse de Ryann Bucknam, Assistant General Manager le 13 sept. 2022
Thank you for taking the time to let us know about your stay at LaQuinta Inn and Suites, Castle Rock, CO! We are sorry to hear that our coffee could have been refreshed and served hotter, and we will consider this following through to the future!

10/10 Excellent

Kaysa, Pueblo

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk was very nice and welcoming. Room was clean
Séjour de 1 nuit en septembre 2022
Réponse de Ryann Bucknam, Assistant General Manager le 11 sept. 2022
Thank you for taking the time to share your experience! I am so happy to see that everything went well! We hope to see another future reservation from you soon!

10/10 Excellent

harald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly and courteous. The pool and hot tub were very clean. The lobby was very nice and clean.
Séjour de 1 nuit en septembre 2022
Réponse de Ryann Bucknam, Assistant General Manager le 11 sept. 2022
Thank you for taking the time to share your experience! I am so happy to see that everything went well! Here at LaQuinta, we strive in exceeding our guests' expectations! We hope to see another future reservation from you soon!

10/10 Excellent

Tomasz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to say, when on the road to vacation destination
Séjour de 1 nuit en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 6 sept. 2022
Thank you for taking the time to share your experience! We are so happy to see that your stop here was a good one! We hope you stop by again on your way back!

8/10 Bien

Fred

Séjour de 3 nuits en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 7 sept. 2022
Thank you for taking the time to let us know about your stay! we are happy to see you enjoyed our property, and look forward to any future reservations in the future!

10/10 Excellent

Camie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and staff was very accommodating
Séjour de 1 nuit en septembre 2022
Réponse de Ryann Bucknam, Assistant General Manager le 6 sept. 2022
Thank you for taking the time to let us know about your stay! We are so happy you enjoyed every aspect of our hotel, and look forward to any future reservations you may book with us!

8/10 Bien

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 3 sept. 2022
Thank you for taking the time to let us know about your stay at LaQuinta Inn and Suites! I am so happy to see our property was satisfactory! We look forward to any future reservations you may book with us!

8/10 Bien

Nicholas

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
LQ Castle Rock
Clean rooms. Front desk was extremely slow at check-in. Otherwise good stay. Not many good places to eat in the area. Restaurants locally were OK. I wouldn’t call the breakfast a buffet.
Séjour de 1 nuit en septembre 2022
Réponse de Ryann Bucknam, Assistant General Manager le 2 sept. 2022
Thank you for taking the time to let us know about your experience at our hotel! Due to staffing shortages, our front desk staff have been doing their best on our busy days while being short-handed. We offer a continental breakfast as well; a buffet would be a bit crowded in our available breakfast area. I am happy to see everything else was satisfactory, however!

8/10 Bien

Adry

Séjour de 7 nuits en août 2022

10/10 Excellent

John

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were friendly and most accommodating. I lost a key (not room key) and didn’t realize it until we were about 100 miles down the road. I called, they found it and mailed it to me. Big load off my mind!
Séjour de 1 nuit en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 6 sept. 2022
We are so happy to hear you enjoyed the stay, and that you were able to get the key back! We look forward to serving you again in the future!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 2 sept. 2022
Thank you for taking the time to let us know about your stay! I am pleased to see that you enjoyed the property and look forward to any future reservations you may book with us!

8/10 Bien

anita marie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location and Bob at the front desk made us feel very welcome and had great suggestions for us to dine at!
Séjour de 4 nuits en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 26 août 2022
Thank you for taking the time to let us know about your stay! I am so pleased to hear that Bob was able to make you feel welcome and provide you with suggestions for a place to eat in town! I will share your comments with Bob, who I am sure will be encouraged by your remarks!

10/10 Excellent

Tracy

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Not unique, common. Understaffed and hallways needed to be vacuumed. Very nice place, room was clean, beds great. Bkfst was decent and clean area. Supreme value.
Séjour de 1 nuit en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 23 août 2022
Thank you for taking the time to let us know about your experience during your stay! Unfortunately, we are understaffed, however I am happy to hear you enjoyed the stay none the less! We look forward to seeing any future reservations from you in the future!

6/10 Satisfaisant

Eunice

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
It was clean and kept up around the property. What I didn't like was that nothing was vacuumed the room or building hallway.
Séjour de 4 nuits en août 2022
Réponse de Ryann Bucknam, AGM le 23 août 2022
Thank you for taking the time to let us know about your experience! I am sorry to hear we let vacuuming fall from our list of priorities, however I would like to assure you we are working to prevent this from occurring again!

10/10 Excellent

Deborah

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was our first time staying there. We were quite pleased with our room, the cleanliness, and the staff was very friendly. We weren’t very impressed with the free breakfast so opted to leave and get breakfast elsewhere.
Séjour de 2 nuits en août 2022
Réponse de Ryann Bucknam, AGM le 23 août 2022
Thank you for taking the time to share your experience! I am pleased to see you enjoyed the property and understand that our breakfast is lacking in some ways. Unfortunately, due to supply chain issues, we are not able to safely serve items like hot sausage and bacon, or scrambled eggs. We do however do our best to provide what we can given the circumstances.

10/10 Excellent

john

Séjour de 4 nuits en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 26 août 2022
Thank you for taking the time to let us know about your stay! We look forward to any future reservations you may make here at the hotel!

6/10 Satisfaisant

Roy

Voyage en couple
Good location, basic amenities, breakfast could be improved.
Séjour de 2 nuits en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 22 août 2022
Thank you for taking the time to let us know about your stay! Here at LaQuinta, we continuously strive to exceed your expectations!

10/10 Excellent

Scott, Arlington Heights

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast is unbelievably good. And huge! The hotel is well maintained and the staff is friendly
Séjour de 1 nuit en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 22 août 2022
Thank you for taking the time to let us know about your stay! Here at LaQuinta, we continuously strive to exceed your expectations!

10/10 Excellent

Xuan, Conroe

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a great stay, would definitely room here again!
Séjour de 4 nuits en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 22 août 2022
Thank you for taking the time to let us know about your stay! Here at LaQuinta, we continuously strive to exceed your expectations!

6/10 Satisfaisant

julian, goodland

Voyage en famille
Les points forts : Propreté
When you go for breakfast in the last 30 minutes, they dont have much left, not even coffee.
Séjour de 2 nuits en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 22 août 2022
I am so sorry to hear you missed our breakfast! We would have been more than happy to make fresh coffee for you, and even get you some items for breakfast!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very clean and friendly
It's not a new hotel but it is very well cared for. I was greeted at the front desk and checked in efficiently. The lobby was immaculate. The hotel was very clean from the front door to the room. The little fridge was spotless as was the bathroom.
Séjour de 1 nuit en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 22 août 2022
Thank you for taking the time to let us know about your stay! Here at LaQuinta, we continuously strive to exceed your expectations!

8/10 Bien

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place, but.
Nice hotel, but the hot tub was out of service and the king size bed was way too soft and did even fit the bed frame. The pillows would fall in between the wall and mattress, so we push the mattress up to the wall and then we keep running into the bed frame with our toes. The room also had a pet urine smell.
Séjour de 2 nuits en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 22 août 2022
Thank you for taking the time to let us know about your stay! Here at LaQuinta, we continuously strive to exceed your expectations!

8/10 Bien

Helen

Voyage en famille
Les points forts : Personnel et service
The carpeting in the room and hallway could have been a lot more cleaner than they were.. Vacume and steam cleaning is very easy to do with equipment of today. Replace carpeting with tile if carpeting is not going to be cleaned everyday. Other areas front desk etc. very pleased, very nice staff. Carpet has to go or clean steamed. HP
Séjour de 3 nuits en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 17 août 2022
Helen, Thank you for taking the time to let us know about your stay! I am sorry to hear you noticed our carpets falling behind on cleanliness, we actually are planning to get a renovation done here soon, and we hope to be rid of the carpet as well!

10/10 Excellent

Carolyn

Les points forts : Équipements et infrastructures et conditions de l’hébergement
The front desk was so helpful,accommodating and friendly
Séjour de 1 nuit en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 17 août 2022
Thank you for taking the time to let us know about your experience at LaQuinta Castle Rock! We are so happy to see you enjoyed your visit and look forward to any future bookings you make here at our hotel! Here at LaQuinta, we continuously strive to exceed our guests expectations!

10/10 Excellent

Theodore E Osowski

Séjour de 2 nuits en août 2022
Réponse de Ryann Bucknam, AGM le 17 août 2022
Thank you for taking the time to let us know about your experience at LaQuinta Castle Rock! We are so happy to see you enjoyed your visit and look forward to any future bookings you make here at our hotel!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Comfortable stay at a good price.
Comfortable quiet stay at a good price. Easy access on and off I-25. We selected this location due to proximity between Pike’s Peak and Coors Field (in downtown Denver). Very pleased to be staying away from Denver’s heavy traffic and tourist traffic of Manitou Springs. Staff couldn’t be more friendly. Room and lobby were clean but elevator would benefit from some attention.
Séjour de 3 nuits en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 14 août 2022
Thank you for taking the time to let us know about your stay! I will share you review with our staff, who I am sure will be encouraged by your remarks! We also appreciate you letting us know about the elevator, we will look into cleaning that more regularly! We look forward to any future reservations you may book with us!

10/10 Excellent

Marian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good front service - notice on door for those there for a 2 nd night - which was not us had to go to the front desk for towels or linens, obviously not enough cleaning staff. We only stayed one night
Séjour de 1 nuit en août 2022
Réponse de Ryann Bucknam, AGM le 14 août 2022
Thank you for taking the time to let us know about your stay! I will share you review with our staff, who I am sure will be encouraged by your remarks! We are aware of our staffing issues, and are doing the best we can with the hands we have.

10/10 Excellent

Simone

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2022

4/10 Médiocre

david lee

Les points faibles : Infrastructures et conditions de l’hébergement
Bathroom repairs were poorly done extremely tacky
Séjour de 1 nuit en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 10 août 2022
David, I am so sorry to hear that our bathrooms were not up to standard. Please rest assured we are taking the appropriate measures to resolve these tacky repairs. Thank you for taking the time to let us know about your experience.

4/10 Médiocre

Yvonne

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
For the price,one would hope that the pool would be open.
Séjour de 1 nuit en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 9 août 2022
Hello, Yvonne, Thank you for taking the time to let us know about your stay, and I'm sorry it was not what you had hoped for. As it turns out, our pool was open during the time of your stay, we simply had the hot tub downed for maintenance! I apologize for this confusion, and will make our sign more clear!

8/10 Bien

Kevin R

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Ryann Bucknam, Assistant General Manager le 10 août 2022
Thank you for taking the time to let us know about your stay here at LaQuinta inn and Suites! We hope to serve you again in the future!

6/10 Satisfaisant

Anna, Milano

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2022

10/10 Excellent

JUDITH

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We were very pleased that our dog was treated very nicely! We had absolutely no issues with the service we were provided. The only issue we had was that the tv was pretty much hard to operate; and in fact, the next morning, we were unable to turn it on at all! But that was our only complaint at all! We will definitely be returning!
Séjour de 1 nuit en juillet 2022
Réponse de Ryann Bucknam, Assistant General Manager le 5 août 2022
Dear Paula, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Castle Rock. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel to be just what you were hoping for! I am sorry that your TV was not connecting, I assure you we will have that resolved for your next stay! I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at La Quinta Inns & Suites, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

4/10 Médiocre

Kaitlyn

Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 1 nuit en mai 2022

10/10 Excellent

Kevin

Séjour de 1 nuit en juillet 2022

8/10 Bien

Dana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were excellent and very nice
Séjour de 5 nuits en juillet 2022
Réponse de Ryann Bucknam, Assistant General Manager le 28 juil. 2022
Thank you for taking the time to let us know about your stay! I am so happy to hear that our staff were able to provide you with an excellent experience! We look forward to any future reservations you may have with us!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel staff were nice & friendly.
Séjour de 1 nuit en juillet 2022
Réponse de Ryann Bucknam, Assistant General Manager le 27 juil. 2022
Thank you for taking the time to let us know about your experience here at LaQuinta Castle Rock! I am so happy to hear our staff were able to make the stay pleasant! We continuously strive to receive reviews like yours, and look forward to any future reservations you may book with us!