Avis sur Hotel Indigo Denver Downtown - Union Station, an IHG Hotel
Hotel Indigo Denver Downtown - Union Station, an IHG Hotel
1801 Wewatta St, Denver, CO
Avis
8,8
Excellent
9,2/10
Propreté
9,2/10
Personnel et service
8,2/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
Voyage en couple
26 mai 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Michael le 8 mai 2024
Thank you
8/10 Bien
Cécile
Voyage en groupe
1 avr. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cécile
Séjour de 1 nuit en mars 2022
Réponse de Amy Healy General Manager le 5 avr. 2022
Thank you for your king words Cecile! Come back again soon!
Cheers!
Amy Healy
General Manager
10/10 Excellent
David
Voyage en famille
25 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en mai 2024
Réponse de Michael le 28 mai 2024
Thank you
10/10 Excellent
Valerie
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Valerie
Séjour de 1 nuit en mai 2024
Réponse de Michael le 28 mai 2024
Thank you
8/10 Bien
Karen
19 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Karen
Séjour de 2 nuits en mai 2024
Réponse de Michael le 23 mai 2024
Thank you
8/10 Bien
Joseph McCain
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph McCain
Séjour de 3 nuits en mai 2024
Réponse de Michael le 23 mai 2024
thank you
6/10 Satisfaisant
Brianne
Voyage en couple
14 mai 2024
Brianne
Séjour de 2 nuits en mai 2024
Réponse de Michael le 23 mai 2024
thank you
10/10 Excellent
Tyler
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tyler
Séjour de 3 nuits en mai 2024
Réponse de Michael le 23 mai 2024
thank you
8/10 Bien
Micah
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Micah
Séjour de 2 nuits en mai 2024
Réponse de Michael le 23 mai 2024
Than you
8/10 Bien
Duane, Rapid City
13 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Duane
Séjour de 1 nuit en mai 2024
Réponse de Michael le 23 mai 2024
thank you
10/10 Excellent
SANJOY
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
SANJOY
Séjour de 3 nuits en mai 2024
Réponse de Michael le 23 mai 2024
thank you
10/10 Excellent
Barbara
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en mai 2024
Réponse de Michael le 23 mai 2024
thank you
10/10 Excellent
Keegan M
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keegan M
Séjour de 2 nuits en mai 2024
Réponse de Michael le 23 mai 2024
thank you
8/10 Bien
Stephanie
Voyage d’affaires, Voyage en couple
10 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 5 nuits en avril 2024
Réponse de Michael le 23 mai 2024
thank you
10/10 Excellent
Orlando
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Orlando
Séjour de 2 nuits en avril 2024
Réponse de Michael le 23 mai 2024
thank you
10/10 Excellent
Cristela, Austin
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cristela
Séjour de 4 nuits en mai 2024
Réponse de Michael le 23 mai 2024
thank you
8/10 Bien
Carlos, MIAMI
Voyage en famille
3 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Carlos
Séjour de 3 nuits en avril 2024
Réponse de Michael le 8 mai 2024
C,Thanks for your feedback! We're glad you found the room comfortable and quiet, even with our proximity to Union Station. It's great to know you appreciated our friendly and helpful staff, as well as the convenient access to 16th Street Mall. We hope to welcome you back soon for another pleasant stay!
10/10 Excellent
Bob
Voyage en groupe
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bob
Séjour de 2 nuits en avril 2024
Réponse de Michael le 8 mai 2024
B,Thank you for your review! We're glad you appreciated our clean, well-maintained facilities, comfortable beds, and modern decor. It's great to know our convenient parking and location near the ballfield worked well for you. We look forward to welcoming you back for another enjoyable stay!
10/10 Excellent
Gary
23 avr. 2024
Gary
Séjour de 2 nuits en avril 2024
Réponse de Michael le 23 mai 2024
thank you
8/10 Bien
THOMAS
22 avr. 2024
THOMAS
Séjour de 2 nuits en avril 2024
Réponse de Michael le 8 mai 2024
thank you
10/10 Excellent
Caryn
19 avr. 2024
Caryn
Séjour de 2 nuits en avril 2024
Réponse de Michael le 23 mai 2024
thank you
10/10 Excellent
Kayla
16 avr. 2024
Kayla
Séjour de 3 nuits en avril 2024
Réponse de Michael le 8 mai 2024
Thank you
10/10 Excellent
Phillip
15 avr. 2024
Phillip
Séjour de 2 nuits en avril 2024
Réponse de Michael le 8 mai 2024
Thank you
8/10 Bien
Manu
13 avr. 2024
Les points forts : Propreté et personnel et service
Manu
Séjour de 1 nuit en avril 2024
Réponse de Michael le 8 mai 2024
thank you
10/10 Excellent
Courtney
9 avr. 2024
Courtney
Séjour de 3 nuits en avril 2024
Réponse de Michael le 8 mai 2024
Thank you
8/10 Bien
jonathan, Sioux city
Voyage en couple
5 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
jonathan
Séjour de 3 nuits en avril 2024
Réponse de Michael le 8 mai 2024
thank you
10/10 Excellent
Larry
Voyage en famille, Voyage en couple
26 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Larry
Séjour de 3 nuits en mars 2024
Réponse de Michael le 8 mai 2024
thank you
10/10 Excellent
Selena
13 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Selena
Séjour de 3 nuits en mars 2024
Réponse de Michael le 16 mars 2024
Selena,Thank you so much for the glowing 5-star rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay. Safe travels!
10/10 Excellent
Wyne
29 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wyne
Séjour de 2 nuits en février 2024
Réponse de Michael le 9 mars 2024
Thank you for your kind review! We're thrilled to hear that you find our boutique hotel to be a convenient and comfortable choice when visiting your son. Your safety and comfort are our top priorities, and we're glad to know that you feel secure during your stay. We appreciate your loyalty and look forward to welcoming you back on your future visits to Denver!
4/10 Médiocre
Sarah
27 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Pick another hotel!
Sarah
Séjour de 2 nuits en février 2024
Réponse de Michael le 9 mars 2024
I'm sincerely sorry to hear about your disappointing experience during your recent stay with us. It's disheartening to learn that the amenities you were expecting were not available, and I apologize for any confusion regarding charges for coffee and breakfast items. We take all feedback seriously and will review our processes to ensure clarity and accuracy in billing.Furthermore, I apologize for the issues with the bathroom door lock and the TV timer. Your comments will be shared with our team for immediate attention and resolution.Your comfort and satisfaction are of the utmost importance to us, and it's regrettable that we fell short of your expectations on this occasion. We truly value your feedback and will use it to make improvements to ensure a better experience for our guests in the future.If there's anything else we can do to address your concerns or if you have any further questions, please don't hesitate to reach out. We hope you will reconsider staying with us again in the future so we can provide you with the exceptional experience you deserve.
10/10 Excellent
James
Voyage d’affaires
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
James
Séjour de 3 nuits en février 2024
Réponse de Michael le 9 mars 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with excellent service and accommodations. We truly appreciate your feedback and hope to welcome you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
10/10 Excellent
Alison
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alison
Séjour de 3 nuits en février 2024
Réponse de Michael le 9 mars 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with excellent service and accommodations. We truly appreciate your feedback and hope to welcome you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
10/10 Excellent
Anthonie
Voyage en famille
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anthonie
Séjour de 1 nuit en février 2024
Réponse de Michael le 9 mars 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with excellent service and accommodations. We truly appreciate your feedback and hope to welcome you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
10/10 Excellent
Maria
Voyage d’affaires
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel!
Maria
Séjour de 1 nuit en février 2024
Réponse de Michael le 9 mars 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with excellent service and accommodations. We truly appreciate your feedback and hope to welcome you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
6/10 Satisfaisant
Nicola
Voyage en famille
18 févr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nicola
Séjour de 1 nuit en février 2024
Réponse de Michael le 9 mars 2024
I'm terribly sorry to hear about your experience with the bathroom door during your stay. That's definitely not the level of comfort and safety we strive to provide for our guests. Your safety and peace of mind are of utmost importance to us, and it's concerning to hear that you had such an unsettling experience.Please accept our sincerest apologies for any inconvenience or distress this may have caused you. We appreciate your understanding and would like to assure you that we will address this issue immediately to prevent any similar occurrences in the future.If there's anything we can do to make it up to you or assist you further, please don't hesitate to reach out to us. We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a much more pleasant stay in the future.
10/10 Excellent
Porscha
16 févr. 2024
Porscha
Séjour de 1 nuit en février 2024
Réponse de Michael le 9 mars 2024
Thank you so much for your perfect rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could provide you with excellent service and accommodations. We truly appreciate your feedback and hope to welcome you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
10/10 Excellent
Michael
Voyage en famille
15 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service, perfect location.
Michael
Séjour de 2 nuits en février 2024
Réponse de Michael le 9 mars 2024
Thank you for sharing your feedback with us. We apologize for the difficulty you experienced in reaching the front desk prior to your arrival. Your stress regarding airport transportation is completely understandable, especially arriving late at night in an unfamiliar city. We will address this issue to ensure better communication and assistance for our guests in the future.However, we're delighted to hear that once you arrived, you had an excellent experience overall. We're glad to hear that our staff was lovely and helpful, and that you enjoyed the warm and inviting lobby. It's wonderful to know that you appreciated the breakfast cart attendant's service and that you found plenty of towels in your room.We're also pleased that you found our location convenient and enjoyed your dining experience at Tupelo Honey. Your recommendation means a lot to us, and we look forward to welcoming you back for a longer stay next time. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out.
10/10 Excellent
Ashley
14 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en février 2024
Réponse de Michael le 9 mars 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.
10/10 Excellent
Jonathan
11 févr. 2024
Jonathan
Séjour de 1 nuit en février 2024
Réponse de Michael le 8 mai 2024
Thank you
4/10 Médiocre
Phillip
7 févr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Phillip
Séjour de 1 nuit en février 2024
Réponse de Michael le 9 mars 2024
I'm terribly sorry to hear about the issue you experienced during your check-in. This is definitely not the level of service we aim to provide, and I apologize for any inconvenience or frustration caused by the overcharge and delay in refunding your credit card.Rest assured, we take such matters seriously, and I will immediately escalate this to our management team to investigate and ensure that your credit card is promptly refunded for the incorrect charges.Your feedback is invaluable, and we appreciate you bringing this to our attention. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future.
10/10 Excellent
Patricia
Voyage en couple
7 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 1 nuit en février 2024
Réponse de Michael le 9 mars 2024
Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us and found our room spacious, clean, and modern. We're glad our location suited your needs and that our staff provided excellent service. Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next stay even better, please let us know. Thank you for choosing to stay with us!
6/10 Satisfaisant
Darunee
7 févr. 2024
Les points forts : Propreté
Darunee
Séjour de 7 nuits en décembre 2023
Réponse de Michael le 9 mars 2024
Thank you for your feedback. We appreciate you taking the time to share your experience with us. We're sorry to hear that your stay did not meet your expectations entirely. Your feedback is valuable to us, and we will use it to identify areas for improvement. If there are specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.
8/10 Bien
Michelle
Voyage en couple
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en février 2024
Réponse de Michael le 9 mars 2024
Thank you for your detailed review and for choosing to stay with us! We're thrilled to hear that you enjoyed your overall experience and that our convenient location near Ball Arena and Union Station made your stay enjoyable. We're glad to hear that you found our staff helpful and friendly and that you appreciated the quietness of your room and the comfort of the bed.We apologize for the inconvenience caused by the blackout curtain, the lack of a channel guide for the TV, and the temperature in your room. Your feedback is valuable to us, and we will address these issues to ensure a more comfortable stay for our guests in the future.Thank you for your understanding, and we look forward to welcoming you back for another enjoyable stay. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.
6/10 Satisfaisant
Elsie, New York
2 févr. 2024
Les points forts : Propreté et personnel et service
Elsie
Séjour de 3 nuits en janvier 2024
Réponse de Michael le 9 mars 2024
Thank you for your feedback. We appreciate you taking the time to share your experience with us. We're sorry to hear that your stay did not meet your expectations entirely. Your feedback is valuable to us, and we will use it to identify areas for improvement. If there are specific aspects of your stay that you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a better experience in the future.
10/10 Excellent
Andrew
1 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Andrew
Séjour de 3 nuits en janvier 2024
Réponse de Michael le 9 mars 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.
10/10 Excellent
Kathrin
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathrin
Séjour de 1 nuit en janvier 2024
Réponse de Michael le 9 mars 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.
10/10 Excellent
Jose
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose
Séjour de 1 nuit en janvier 2024
Réponse de Michael le 9 mars 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the cozy loft atmosphere during your stay with us. We're delighted to know that you're looking forward to staying with us again in the future. Your satisfaction is our top priority, and we can't wait to welcome you back for another wonderful experience. If there's anything specific you'd like us to do to make your next stay even better, please don't hesitate to let us know. Thank you for choosing to stay with us!
10/10 Excellent
Joan
Voyage en famille
20 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staycation
Joan
Séjour de 1 nuit en janvier 2024
Réponse de Michael le 9 mars 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a wonderful staycation at our hotel. It's great to know that our proximity to Union Station and the N-line light rail made transportation convenient for you. We're glad you enjoyed our beautiful lobby, delicious breakfast, and coffee offerings.We're also pleased to hear that you appreciated the ability to control the heater in your room, the availability of hot water, and the taste of the coffee pods provided. Your satisfaction is our priority, and we're thrilled that we could meet your expectations during your stay.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.
10/10 Excellent
Yuleiquis
Voyage en couple
16 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yuleiquis
Séjour de 2 nuits en janvier 2024
Réponse de Michael le 9 mars 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.
10/10 Excellent
Stacy
Voyage en couple
15 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacy
Séjour de 2 nuits en janvier 2024
Réponse de Michael le 9 mars 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience overall during your stay with us. We appreciate your positive feedback about our staff, amenities, and convenient location near Union Station. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. We look forward to welcoming you back for another excellent stay in the future! If there's anything else we can do to enhance your experience next time, please let us know.