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Avis sur Holiday Inn Express Denver Downtown, an IHG Hotel

3 out of 5
Holiday Inn Express Denver Downtown, an IHG Hotel
1715 Tremont Place, Denver, CO

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 361 avis sur 1012." "
Note des voyageurs de 8 (Bien), d’après 256 avis sur 1012." "
Note des voyageurs de 6 (Satisfaisant), d’après 148 avis sur 1012." "
Note des voyageurs de 4 (Médiocre), d’après 122 avis sur 1012." "
Note des voyageurs de 2 (Horrible), d’après 125 avis sur 1012." "

8,0/10

Propreté

8,0/10

Personnel et service

7,4/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Bien situé propre
Séjour de 1 nuit en août 2022
Réponse de Hotel Management le 15 août 2022
Merci d'avoir pris le temps de partager votre expérience avec nous. Ce fut un plaisir de vous accueillir en tant qu'invité et nous sommes heureux de savoir que nous avons pu rendre la majorité de votre séjour agréable. Nous sommes impatients de vous accueillir à nouveau bientôt !

8/10 Bien

Lyne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Front Desk le 27 sept. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yves, St etienne

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Noen placé confortable et bien équipé,personnel aimable petit dejeuner copieux
Séjour de 2 nuits en août 2019
Réponse de Front Desk le 18 sept. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Maxime

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel présent et sympathique. Bien situé, très propre et calme.
Séjour de 2 nuits en septembre 2019
Réponse de Front Desk le 12 sept. 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cosme

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly & very accommodating
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Laura

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
The staff were great and really tried to be helpful. Expedia had the right room booked but the room isn’t a guarantee and it isn’t what we reserved. The staff were great about making it happen. Expedia could be better.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Chelsea

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Sarah

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The air conditioner did not work for the entire stay nor the room phone. The room phone was explained as being due to recent renovations. I had tried to call down through my phone several times and was transferred to the main menu or they could not hear me and never got transferred to the front desk. I ended up having to walk down each time. Apparently they were working on the AC unit and each time I passed the front desk, they had no updates. The final night the front desk attendant had no knowledge about the issue and tried to reiterate that a technician just needed to come adjust the thermostat and that they ran on central air but she did not know about any issues with the AC. I told her that apparently it was not working and she said she would look into it and send a technician up to change the room temperature if it was fixed. No one changed the room temperature throughout the stay, fixed the air conditioner, or gave me any updates. I asked for a fan but they said they were all out. I was never offered a room change or given any updates other than when I asked and they always stated it was being worked on or they did not know there was an issue. I did not sleep well for the entire stay as I was sweating and restless.
Séjour de 3 nuits en mai 2024

2/10 Horrible

Brian

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The AC did not wok
Séjour de 4 nuits en mai 2024

4/10 Médiocre

Gerard

Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
No temperature control in room so you are stuck with the temperature they decide no fan and very limited air coming out of one little vent The TV is not watchable from the bed Desk is perfect though IF you are an NBA Center Break fast was good though and the room was large .. This was a remodel of the old Brown Palace Tower.. which failed
Séjour de 2 nuits en mai 2024

10/10 Excellent

KAREN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was pleasant and comfortable! The breakfast offered was also very good including a large variety of choices
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

MARK

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
There is a nice safe reasonably priced parking garage less than a block down the street from the main entrance. The staff will not tell you this because they are pushing they're Valet parking which is not on site and expensive.
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Miriam

Voyage en famille
Les points faibles : Propreté et personnel et service
I was there on a snowy day and the floors in my room were sopping wet and smelled mildewy. The bedding they gave us for the pull out was just a set of sheets. The valet parking sign said “full” although it wasn’t.
Séjour de 1 nuit en février 2024

10/10 Excellent

Tara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved being on the 21st floor, it was quiet and the room was great! A little chilly but perfect for sleeping! Breakfast was awesome!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Alexandra Renee

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was good
Séjour de 3 nuits en mai 2024

8/10 Bien

Kun

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall, it’s pretty good. Their price is much cheaper than surrounding hotels. People are nice, crib for kids are free. Every day, the room is cleaned. I recommend it.
Séjour de 4 nuits en mai 2024

8/10 Bien

Roger

Voyage en groupe
Clean and seems to be safe!
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Luis

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Building infrastructure is dated. Low water pressure, A/C in rooms can not be controlled by guests, building needs a refresh.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Krishna

Séjour de 1 nuit en mai 2024

8/10 Bien

Vannina

Voyage en famille
Les points forts : Propreté et équipements
The hotel was great overall! It had the perfect location, within walking distance to everything, and the room was clean and comfortable. The staff was nice overall too. However, during the check-out on Sunday, April 28th at 5 am, the overnight GSA was very unpleasant. She didn't make eye contact nor say "Good morning" or "How was your stay?". She just said that we were all set. While waiting for our Uber, a gentleman was departing as well and he had some challenges opening the door to exit, so I mentioned it to her since she didn't have a clear view of the door from where the front desk is located. She continued to type on the computer station and after waiting for a few seconds she asked me if he had figured it out. I told her no, to which she whispered "That's unfortunate". This was our last impression of the hotel. Anyway, there are a couple of things that I would like to bring to your attention regarding our room 1873: one ceiling light over the headboard was out, the lampshade needs to be replaced (it couldn't stay straight), and the bathroom ceiling paint was starting to peel off. None of which was a big deal for us, but you may want to address it before your next guest. Lastly, when emailing your guests, create a template for the team instead of sending a blank email with an attachment it would give a better impression. We love IHG so we hope you find this constructive.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Roger

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Regan

Les points forts : Équipements
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Our hotel did not have any hot water, we called the front desk and there was a whole process that included turning the tap on for 2 minutes then flushing the toilet and holding it down for 15 seconds just to maybe get warm water which was kind of ridiculous. We complained and got a new room but I’ve never heard anything like this before.
Séjour de 4 nuits en avril 2024

8/10 Bien

Tanner

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No AC control in the room. Only downside it got toasty.
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Heather

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Valet staff are wonderful and accommodating. Hotel staff are pleasant as well and know the quirks or this old building. We had no hot water to our room but the staff tried to repair the issue and ultimately the key to getting hot water was to turn the shower on, the sink on, and flush the toilet repeatedly until hot water got to our room. Didn’t last an entire shower length so ended up showering in cold water. Offered a different room but were afraid of different issues as I was only hearing complaints from many guests. Never offered an upgrade. Would not stay here again and should have probably moved to another hotel but the staff we very nice.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Brandon

Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Crystal

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Really enjoyed the view from our room it was nice and quiet in the hotel.. but the room was cold and the shower took a good 45 minutes to warm up
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Orlando

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Staff was great that’s about it.. actually that had good cinnamon rolls though.
Séjour de 3 nuits en avril 2024

2/10 Horrible

Eric

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Heat Didn't work, Tv Didn't work, Snowed the Entire Weekend.
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Terry

Séjour de 4 nuits en avril 2024

8/10 Bien

Tania

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Fiona

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Was snowing and the heaters didn’t work. The hallway outside our room was not vacuumed, had numerous large stains, and the wallpaper was falling off (ripped off). The room itself was fine other than the heat.
Séjour de 2 nuits en avril 2024

8/10 Bien

Boris

Séjour de 3 nuits en avril 2024

2/10 Horrible

Carolyn

Voyage en famille
Les points faibles : Personnel et service
They cancelled my reservation saying my card did not work. Used the same card my whole trip. Gave me some story how it was different staying in a downtown property when it was busy. Talked to me like i was not good enough to stay in a property like theirs. Totally dishusted wirh it! They called and left a message to call wirhin the hour to talk to them. I was teaveling an unable to. She didnt even care. Very rude!!!
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Suma

Voyage en couple
Les points forts : Personnel et service
Room temperature was centralized, which didn't work for us. They came twice to make it cooler, we didn't feel the coldness.
Séjour de 2 nuits en avril 2024
Réponse de Holiday Inn le 15 avr. 2024
We thank you for your feedback and are addressing the HVAC concerns with our ownership and engineers to come up with a solution to give our valued guests a better experience. Thank You

8/10 Bien

Ruth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great. Staff were very courteous and responsive. Only things lacking were a missing lamp on one of the nightstands, and coup in the bathroom.
Séjour de 3 nuits en avril 2024
Réponse de Holiday Inn le 15 avr. 2024
Hello Valued Guest,Thank you for your feedback, we will replace the missing lamp in that room. We are glad that most of your stay was good, and we hope that you give us another chance down the road.

8/10 Bien

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Holiday Inn le 9 avr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

2/10 Horrible

Gary A

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We could not check in because they didn't want to except our visa card and front desk lady was rude
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn le 9 avr. 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Satisfaisant

Kent

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Holiday Inn le 9 avr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Minakshi

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Everything was close from the hotel
Séjour de 4 nuits en mars 2024
Réponse de Holiday Inn le 9 avr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Médiocre

ANDRES

Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service
Good value for your money. Only bad thing is Hotel Management. There was no water for a day and I was asked to go buy water at the market around the block. Also management was not friendly, I was a bit late for checkout and got charged for an extra night because the lady said the cleaning staff was already out and that I should know I cannot be late, not very customer obsessed.
Séjour de 3 nuits en mars 2024
Réponse de Holiday Inn le 9 avr. 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Bien

Raeven

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mars 2024
Réponse de Holiday Inn le 9 avr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Vincent, LaSalle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
all perfect
Séjour de 5 nuits en mars 2024
Réponse de Holiday Inn le 9 avr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Bien

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Holiday Inn le 9 avr. 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

6/10 Satisfaisant

Jeremy

Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

Paul

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Plumbing was suspect, toilet needed 4 flushes, hot water had to wait endlessly and sometimes it never got there
Séjour de 4 nuits en mars 2024
Réponse de Holiday Inn le 9 avr. 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Maribel

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing staff! Especially the manager !
Séjour de 3 nuits en mars 2024
Réponse de Holiday Inn le 29 mars 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

10/10 Excellent

Davinson

It was amazing!!!
Séjour de 3 nuits en mars 2024
Réponse de Holiday Inn le 29 mars 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Bien

Oluwaseun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Holiday Inn le 29 mars 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

8/10 Bien

Preksha

Les points forts : Propreté
Séjour de 4 nuits en février 2024
Réponse de Holiday Inn le 29 mars 2024
Dear Valued Guest,Thank you for choosing to stay here with us and we thank you for taking the time to share your feedback. We hope to see you next time when you are back in Denver.

4/10 Médiocre

Antonia

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The rooms were very small. Beds were very small. Beds were hard. Sheets and pillows were dirty. The rooms were poorly stocked with supplies like tissues. The room had minimal lighting very dark. The walls were torn up. The water was scolding hot. No one spoke English
Séjour de 4 nuits en mars 2024
Réponse de Holiday Inn le 26 mars 2024
Dear Valued Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express DENVER DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Also 90% of staff is English speaking especially at FD and breakfast area and all of management.