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Avis sur Best Western Denver Southwest

2.5 out of 5
Best Western Denver Southwest
3440 S Vance St, Lakewood, CO

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 522 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 291 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 85 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 54 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 48 avis sur 1000." "

8,8/10

Propreté

8,8/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

lyne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023

2/10 Horrible

Benjamin

Séjour de 1 nuit en janvier 2023
Réponse de CAW le 31 janv. 2023
Dear Benjamin, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I apologize for any problems you had while staying here. We strive to give excellent customer service. We are trying to train all our employee to give good customer service. This is the only way that we can get better at taking care of our guests.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Satisfaisant

Florent

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de CAW le 19 août 2022
Dear Florent, We appreciate that you took the time to rate our dino hotel. We strive to provide excellent service to each of our guests and are sorry we fell short on your visit.

6/10 Satisfaisant

Chrystelle

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Personnel plus que moyen. Salle de bain minuscule. Qualité-prix pas exceptionnel.
Séjour de 2 nuits en août 2022
Réponse de CAW le 4 août 2022
Dear Chrystelle, Thank you for sharing your thoughts about your stay with us. We value your feedback. We hope to see you again soon!

8/10 Bien

christian

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2022
Réponse de CAW le 4 août 2022
Dear Christian, Thanks for taking the time to rate our dino hotel. We appreciate you and hope you'll join us again soon.

8/10 Bien

Rieko

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front staff member was very kind. There was free coffee at the entrance. Breakfast was good.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Manuela

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr gute Ausgangslage. Gutes Frühstück und nettes Personal.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Ricardo

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Séjour de 1 nuit en mai 2024

10/10 Excellent

Thomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable king bed. Quiet hallwayd
Séjour de 1 nuit en mai 2024

8/10 Bien

Jason

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel Dinasour theme kinda weird
Séjour de 1 nuit en mai 2024

8/10 Bien

Barbara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dinosaur themed great
Séjour de 1 nuit en mai 2024

10/10 Excellent

William

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hôtel, great staff
Séjour de 1 nuit en mai 2024

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great area with great views.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Brian, Chula Vista

Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Cassie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Josephine

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Best pool in Denver. It’s actually heated! All other pools say they are but are ice cold. It’s fabulous AND Clean!! Perfect for littles. They have a large cleaning staff and actually work all day. Very impressive!
Séjour de 2 nuits en mai 2024

10/10 Excellent

April

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice place, great stay.
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Elif

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The beds were very firm, if you like firm box spring beds, you’ll be good. The comforter was very thin. The staff was amazing and the breakfast options were decent.
Séjour de 3 nuits en mai 2024

8/10 Bien

Marie, Cortez

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great pricing
Séjour de 1 nuit en mai 2024

8/10 Bien

brad

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Breakfast staff was terrific!
Séjour de 1 nuit en mai 2024

2/10 Horrible

Jennifer

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements
I reserved a 2 queen room. Was given a king plus a cot, which I was fine with. After I signed the check in and was charged, I was then told there was no tv or shower head. The man at the counter didn't seem to think that was a problem until I said it was. He said he would get the maintenence guy in asap to hopefully take care of the shower. We got into the room to find no blankets on the bed. The sheets looked like they had been there for months. Dust and other particles all over them. There was dirt, spill spots, trash and dead bugs all over the floor. The alarm clock was under the bedside table. Went to ask for blankets and was given 2 of the thin ones that go under the comforter. After discovering the sheets were dirty we went to ask for clean ones. An older woman brought towels. When she was told we needed sheets not towels she responded with an eye roll and walked off with the towels. I decided at that point we weren't staying. The man then came back to the counter to get us checked out. I told him he should have that room cleaned before giving it to anyone else. He had absolutely nothing to say. Not until he handed me my refund receipt. At that point he went on to tell me how the manager would be calling me (never did) and that I should contact Expedia to ensure I got my refund. Not sure how that is Expedia's or my responsibility. If i haven't received my refund by the next 2 business days i will be calling my bank and Best Western corporate office. Worst experience
Séjour de 1 nuit en mai 2024

8/10 Bien

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Lacy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved hot tub
Séjour de 3 nuits en avril 2024

10/10 Excellent

Emily

Les points forts : Propreté, personnel et service, équipements
There was no hot water in the morning
Séjour de 1 nuit en avril 2024

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I loved staying at this Best Western! I am a Germaine, and it was clean.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Eden

Séjour de 1 nuit en avril 2024

8/10 Bien

Anna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The guy at front desk was friendly, explained that their system was down so he couldn't look up our reservation but was able to get us a room. Their king bed looked more like a queen. Wish they served breakfast longer
Séjour de 1 nuit en avril 2024

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff were very friendly and inviting. They went out of their way to make sure we had a great experience. We will be back!
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Shawn Deen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our only problem was the hotel was very loud doors seem to slam all night long. We were by an exit on the second floor, so maybe the exit door was slamming or the other guest were slamming their doors. We were there for sleep three nights, barely slept any of them, great food was good was good
Séjour de 3 nuits en avril 2024

10/10 Excellent

Rachael, Colorado Springs

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The dinosaur theme is beyond just artistic. For the dinosaur fan, there are fossils on loan from the Morrison Museum, there are murals from museums, and drawings on the room walls from original paleo-artists. This place is unbelievably cool.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tara Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
So many good restaurants around. Someone kept dropping nails in the parking lot so my husband kept picking them up so no one’s tires got popped. Will be back for the dinosaurs! Please don’t serve super thin bacon. Staff was very friendly and responded quickly to maintenance issue.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Sonia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an older property which has been very well maintained. Our stay of 7 days went very smoothly with no unexpected charges. Excellent management. Breakfast was the usual waffles, eggs, fresh fruit, etc. I would recommend this hotel to my friends.
Séjour de 7 nuits en mars 2024

10/10 Excellent

Tyra, surrey

Les points forts : Propreté
Séjour de 5 nuits en février 2024

10/10 Excellent

Amanda

Voyage en famille
Great place to stay and the dinosaur theme was a fun bonus. Very clean rooms and friendly staff. Hot breakfast was decent, too. We’ll stay here again.
Séjour de 2 nuits en mars 2024

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

2/10 Horrible

Mylita

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
Very bad customer service experience at the check out. This stay was work related. Had a morning meeting in town and was not sure if I can make it by 11 am check out time. Explained situation and asked if I could leave a small cary on at the desk. Was told a simple “no” without any explanation, then asked if I could extend the checkout time by 30-60 min. The answer was “you can buy one more full stay” Checked out by 8:30 am and the front lady was on the phone with her family or friends the entire time.

10/10 Excellent

Thomas, Harlingen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en février 2024

10/10 Excellent

Aric

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Relaxing
Séjour de 4 nuits en février 2024

8/10 Bien

Denise, Keystone Heights

Les points forts : Propreté et personnel et service
The dinosaur theme was a pleasant surprise! Nice staff, interesting decor. I had a problem with a door that didn't open easily because "it's been broken for awhile" and the bar was closed because they didn't have a bartender. Not a bad place to stay for a night or two.
Séjour de 1 nuit en février 2024

8/10 Bien

Carmen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Nicole

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean rooms
Séjour de 7 nuits en février 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

8/10 Bien

Miles

Voyage en groupe
Les points forts : Propreté et confort de la chambre
Had high hopes, was mildly let down.
We were really excited to stay here with the dinosaur theme and outdoor heated pool etc. There was 1 person working, he was new, but wonderful. The bar was closed due to no staff. The outdoor pool was not very warm and the towel bin had blown into the pool, we ended up in the hot tub which was fine. The room had a couple burned out lights and the bathroom carpet was dirty. Someone left a magic eraser sponge on the windowsill in there. The size of the room was a great value. It was frustrating trying to haul our luggage up to the second floor, due to there not being any elevators. We felt bad for the 1 gentleman that had to work alone.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Arleen

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
A fun hotel especially if you are into dinosaurs! Staff was very nice and helpful. Property is somewhat dated and not as clean as it should be. Expedia description of the room was not what it actually is.
Séjour de 3 nuits en février 2024
Réponse de -Vivian Assistant General Manager le 10 févr. 2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our staff to be very nice and helpful, and we appreciate your positive remarks about our dinosaur-themed ambiance.We apologize for any inconvenience caused by the dated appearance of our property and any cleanliness issues you encountered during your stay. Please rest assured that we take all guest feedback seriously and are committed to addressing these concerns promptly to ensure a more enjoyable experience for all our guests.Regarding the discrepancy between the room description provided by Expedia and the actual accommodations, we understand the frustration this can cause and will work closely with our booking partners to ensure accurate descriptions are provided to avoid any future discrepancies.We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience that you deserve.Thank you once again for choosing to stay with us.

8/10 Bien

Jean-Loup

Voyage d’affaires
Les points forts : Équipements
Good
Séjour de 2 nuits en février 2024
Réponse de -Vivian Assistant General Manager le 5 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Bien

Rocci

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was really convenient for us and we were surprised to be so close to a Planet Fitness.We thought breakfast was convenient and pretty good. There was a different special each day. The only reason for conditions 4 star, hallways&rooms a little dated.
Séjour de 3 nuits en janvier 2024
Réponse de -Vivian Assistant General Manager le 1 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Scott

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay.
Great location and staff.
Séjour de 1 nuit en janvier 2024
Réponse de - Vivian Assistant General Manager le 1 févr. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Julienne

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Great hotel. Clean and comfortable. Pool area was nice. Heated in January. I would stay here again.
Séjour de 1 nuit en janvier 2024
Réponse de -Vivian Assistant General Manager le 30 janv. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excellent

Joanna Marie

Séjour de 1 nuit en janvier 2024