Bar (sur place)
Vérifier la disponibilité

Avis sur InterContinental Bali Sanur Resort, an IHG Hotel

5 out of 5
InterContinental Bali Sanur Resort, an IHG Hotel
Jalan Kusuma Sari No. 8, Sanur Beach, Denpasar, Bali

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 251 avis sur 383." "
Note des voyageurs de 8 (Bien), d’après 85 avis sur 383." "
Note des voyageurs de 6 (Satisfaisant), d’après 30 avis sur 383." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 383." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 383." "

9,2/10

Propreté

9,4/10

Personnel et service

9,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 Excellent

Edwige

Séjour de 4 nuits en juin 2023
Réponse de Matthew Everson le 13 juin 2023
Dear Edwige, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Matthew Everson - Cluster General Manager

8/10 Bien

Lydie

Les points forts : Propreté, personnel et service, confort de la chambre
Belles prestations mais…
Belles prestations : services, personnel, petit déjeuner, décor chambre. Mais environnement décevant : accès et entrée de l’hôtel ainsi que l’accès aux chambres. Pas de terrasse pour les chambres du rez-de-chaussée . Jardin peu luxuriant, Mobilier de piscine datés
Séjour de 1 nuit en avril 2023
Réponse de Matthew le 24 avr. 2023
Dear Lydie,Thank you for choosing the InterContinental Bali Sanur Resort for your recent stay.On behalf of the team, I do apologise for the shortfalls in maintenance you highlighted and for the inconvenience it caused during your time with us. We certainly take this feedback seriously and will ensure we look for improvement so issues such as these are avoided in the future.I do hope we are able to welcome you back in the not too distant future to experience the improvements we are working on across the resort.Thank you & regardsMatthew EversonCluster General Manager

8/10 Bien

PATRICK

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bon séjour petit problème technique avec la chasse d eau et un interrupteur dans la salle de bain un peu dommage pour un 5 étoiles
Séjour de 1 nuit en septembre 2019
Réponse de Alfi le 8 oct. 2019
Dear Patrick, Greetings from Fairmont Sanur Beach Bali! Thank you for taking your time to share your feedback online following your recent stay with us, i am glad that overall stay was pleasant. Furthermore, i have carefully noted on the feedback you have shared for our rectification. Look forward to welcoming you again for more enjoyable experience and please do let me know if i can be any further assistance. Regards, Alfian Adriansyah Guest Experience & Quality Manager Fairmont Sanur Beach Bali

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 10 nuits en août 2019
Réponse de Alfi le 1 nov. 2019
Warm greeting from Sanur, We very much appreciate your review regarding your stay at the Fairmont Sanur Beach Bali. It is always a pleasure to receive positive feedback and will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfian Adriansyah Guest Experience & Quality Manager Fairmont Sanur Beach Bali

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel charmant et très avenant. Chambre spacieuse au design épuré. Architecture spectaculaire.
Séjour de 1 nuit en avril 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hôtel très bien situé. Personnel très accueillant et à l’attenotion des clients. Très belle piscine. La plage est cependant moyenne
Séjour de 7 nuits en janvier 2019
Réponse de Alfie le 2 févr. 2019
Cher invité, Merci de partager vos commentaires en ligne et j'ai noté les éloges que vous avez partagés concernant notre qualité de service. J'attends votre retour avec impatience, en attendant je vous souhaite une bonne journée! Regards, Alfian Adriansyah Guest Experience & Quality Manager Fairmont Sanur Beach Bali

2/10 Horrible

mariejosee, montreal canada

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Multiple problème dès l’arrIvée .
Téléphone brisée , wifi in and out. Plage inexistante, c’est un port de bateaux. Piscine avec vue sur toit de engare en construction. Bruit de scies et marteau piqueur du matin au soir. Sale, chaise à la piscine pleine de taches, dégoûtantes! Idem pour chaises au restaurant. Impossible de se baigner dans la mer, eau au genoux sur des centaines de mètres . Plus de 10 minutes de marches dans l’eau sale , polluée au genoux. Marches escaliers inégalés et non standards près piscine , je me suis blessée en tombant . Air climatisé problématique, injecte un taux humidité exécrable dans la chambre , deux fois plus humide que dehors . Je n’ai mangé qu’au Fairmont car je faisais tout de même confiance à la MARQUE FAIRMONT , je me suis intoxiquée avec nourriture. Malade deux jours au lit. J’ai partager partout sur mes réseaux qu’il faut ÉVITER LE FAIRMONT DE SANUR A BALI C’est honteux de la part de cette institution. Je vais au Fairmont régulièrement au Canada et je ne comprends comment il peut y avoir un tel laissé aller . Éviter cet hôtel a tout prix !
Séjour de 4 nuits en juillet 2018
Réponse de Alfie le 25 juil. 2018
Dear Mariejosse, Greetings from Fairmont Sanur Beach Bali and thank you for your feedback. I regret to hear that your experience was not meeting the expectation and i have carefully noted the points you raised for improvement. On behalf of our team, allow me to extend our sincerest apologize and it is our hope to be able to have a chance on welcoming you in the future for more pleasant experience. I remain at your dispose. Thank you. Regards, Alfian Adriansyah Guest Experience & Quality Manager Fairmont Sanur Beach Bali

10/10 Excellent

MARION

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour idyllique dans environnement de rêve!
Personnel aux petits soins, tous à proximité. Idéal pour de super vacances!
Séjour de 9 nuits en avril 2018
Réponse de Alfie le 1 juin 2018
Cher invité, Merci d'avoir pris le temps de nous faire part de vos commentaires suite à votre récent séjour chez nous. Je suis heureux d'apprendre que votre séjour a été formidable et agréable. Vos mots aimables envers notre qualité de service sont appréciés et seront communiqués à notre équipe en conséquence. Au plaisir de vous accueillir à nouveau dans notre resort et je reste à votre disposition. Bonne journée! Cordialement, Alfian Adriansyah Guest Experience & Quality Manager Fairmont Sanur Beach Bali

10/10 Excellent

Frédérique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hôtel !
Piscine incroyable et chauffée !!!
Réponse de Dimitri Swandanu le 28 mars 2018
Dear Frédérique, Thank you so much for your review of Fairmont Sanur Beach Bali. We are absolutely thrilled to hear such positive feedback. Your kind words regarding our pool are much appreciated. Once again thank you. Until we meet again and we all look forward to welcoming you back.

10/10 Excellent

JEAN PIERRE, STRASBOURG

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
MAGNIFIQUES JARDINS
Je reviendrai! Pour les jardins luxuriants d'une grande beauté, et pour la crème brûlée à la pistache…
Séjour de 4 nuits en février 2018
Réponse de Awya Waharika (Fairmont Sanur Beach Bali Team) le 5 mars 2018
Dear Jean Pierre, thank you for sharing your recent experience at Fairmont Sanur Beach Bali. It is an honor to receive such glowing review from you. It is our mission to ensure that we are able to create meaningful value for our guests during their vacation, in any kind of situation. Once again thank you and we look forward to welcoming you again in the near future.

10/10 Excellent

framboise17, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Le Paradis !!
Excellent hôtel , bonne localisation proche de l aéroport, amabilité du personnel, lit confortable , hôtel calme, top pour les villas dotés d une piscine !! Proche des commerces, topissime le petit déjeuner Buffet ! Je recommande sans hésiter
Séjour de 9 nuits en octobre 2017
Réponse de Awya Waharika (Fairmont Sanur Beach Bali Team) le 6 nov. 2017
Dear framboise17, Thank you so much for your review of Fairmont Sanur Beach Bali. We are absolutely thrilled to hear such positive feedback. Your kind words regarding our property are much appreciated. We try very hard to deliver every day - unique experiences and memorable service which goes hand-in-hand with all of the wonderful facilities our resort has to offer and your review delights us to keep improving. Once again thank you. Until we meet again and we all look forward to welcoming you back.

10/10 Excellent

jean, Nancy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel en bord de plage, jardins luxuriants
Séjour très agréable à l'hôtel Fairmont en villa, celles,ci sont très grandes avec un agréable séjour donnant sur la piscine privée de bonne dimension environ 30 mètres carrés. La villa dispose également de deux dressings et de deux salles de bain, la chambre est grande et l'ensemble est décoré sobrement, esprit zen avec une touche d'inspiration locale. Les jardins sont magnifiques, la piscine immense avec une superbe vue sur la plage. Les restaurants sont de très grande qualité.

10/10 Excellent

Gilles, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hotel
Cette année, nous avons fait 6 haltes à Bali. Le Fairmont est le plus bel hôtel dans lequel nous avons séjourné. Chambre luxueuse de 90 m², mini-bar à discrétion rempli tous les jours, accessoires salle de bain. Service de qualité et très aimable. Taille humaine de l’hôtel, toujours calme Piscine majestueuse. Emplacement bien situé dans Sanur permettant à la fois de se promener sur le chemin longeant la plage et de trouver des restaurants à distance de marche.

8/10 Bien

Matthieu, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel hôtel mais pas de plage
Nous avons séjourné une semaine dans ce magnifique hôtel. Il est idéalement situé pour visiter l’île et éviter les bouchons aux heures de pointes vers les hôtels situés à Nusa Dua au sud de l’île. Cet hôtel allie le luxe et le raffinement ... les chambres sont très spacieuses et bénéficient d'une terrasse extérieure toute équipée (tv, mini bar gratuit). La chambre et la salle de bain sont sonorisées par des enceintes Bose avec un plug pour iPhone (c'est top !). Le personnel est aux petits soins ... nous avons même pu avoir un petit déjeuné à emporter préparé à 2h du matin pour notre excursion sur le mont Batur. Le service est irréprochable (petits gâteaux tous les soir en chambre, bouteille d'eau ...). Nous avons testé uniquement le restaurant de la piscine (le soir et le midi) : les plats sont raffinés et de qualités. Nous conseillons de tester le spa de l’hôtel, qui est certes beaucoup plus cher que les spa des environs, mais qui est bien supérieur au niveau cadre, hygiène, prestation ... un de nos meilleurs massages à Bali et dans le monde. Le seul bémol est l'absence de plage praticable : en effet, l’hôtel dispose d'un petite plage qui est bien entretenue avec quelques transats, mais la baignade est impossible au milieu des bateaux à moteur qui vont et viennent car l'espace devant la plage est un port !

8/10 Bien

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Taha

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
the beach by the resort was not clean at all and there were a lot of plastic cups and bottles. Also, a lot of dead grass
Séjour de 2 nuits en avril 2024
Réponse de Ikhyar Setya le 26 avr. 2024
Dear Taha,We deeply appreciate your feedback regarding your recent visit to InterContinental Bali Sanur Resort, although we are disheartened to learn of your concerns regarding the cleanliness of the beach area.Rest assured, we have already taken immediate action to address the issues you have raised, to mitigate the presence of plastic waste.Please do not hesitate to contact us directly if there is anything further we can assist you with. Thank you for choosing InterContinental Bali Sanur Resort, and we look forward to the opportunity to welcome you back in the future.Warm Regards,Ikhyar Setya - Management Team

10/10 Excellent

haibin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The hotel is well maintained and the staff are friendly and helpful. Only thing I didn’t like is the beach. It was dirty. It may not be the responsibility of the hotel to clean the beach. However if they can arrange one person to keep the nearby beach clean, the quality of staying will be greatly improved. I noticed the hotel in the next door is doing the extra cleaning and the beach environment is much better.
Séjour de 3 nuits en avril 2024
Réponse de Sarah le 18 avr. 2024
Dear Haibin, The InterContinental Bali Sanur Resort thanks you for your feedback of your recent stay. It is a testament to our team members who are highly dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your experience and we look forward to welcoming you again soon. Kind regards, Sarah Devita - Management Team

6/10 Satisfaisant

Emmanuel

Voyage en couple
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The facilities are old ( well past their days of glory) and in need of major renovation. The room is nice and big but bathroom shower in need of upgrading ( eg needed higher water pressure and shower fixture falling apart). Ceiling in Layang Layang full of water and stains. Also, food was unremarkable bordering bad (eg. rotten tomato served in the breakfast buffet) and certainly not of the quality and variety expected of a five star hotel. Staff are nice and friendly but it seems in need of better training and more direct supervision. Seems more of an issue related to proper management of staff as opposed to a problem with staff. Waitress in breakfast for example wearing food stained uniform. Staff at the security gate not very polite (though there were some good exceptions) . Fitness facilities nice and modern. Main Pool area also very nice though some of the decor like the pink orchid needs to be removed or replaced long ago.
Séjour de 4 nuits en mars 2024
Réponse de Sarah le 20 mars 2024
Dear Mr. Emmanuel, Thank you for choosing the InterContinental Bali Sanur Resort for your recent stay. On behalf of the team, I do apologies for the shortfalls in maintenance you highlighted and for the inconvenience it caused during your time with us. We certainly take this feedback seriously and will ensure we look for improvement so issues such as these are avoided in the future. I do hope we are able to welcome you back in the not too distant future to experience the improvements we are working on across the resort. Kind regards, Sarah Devita - Management Team

10/10 Excellent

kenji

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
す
Séjour de 3 nuits en février 2024
Réponse de Sarah le 28 févr. 2024
Dear Mr/s. Kenji, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

8/10 Bien

EUNJU

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
가족과 첫 발리여행
무엇보다 위치가 좋아요. 사누르비치가 호텔 바로 앞이고 비치거리를 걸어다니기 좋고 식당도 많고. 한블럭 걸어나가면 쇼핑, 마사지. 음식점 등이 많아요. 호텔 내는 넓고 조경이 잘 되어 있어 산책하기 좋아요. 수영장은 작은 거 2개, 메인풀은 1.5미터라 어른들 수영하기 좋고 바다가 보여요. 객실은 좀 아쉬웠어요. 주니어스위트였는데 거실이 별도 공간으로 있는데 밖의 창문이 방충망 구조예요. 즉 공기가 다 통하는 구조라 더워서 그 공간을 쓰질 못햤어요. 침실만 쓴 거라 좁았단 느낌이 들었어요. 그래도 충분히 만족한 여행이였어요.
Séjour de 4 nuits en février 2024
Réponse de Sarah le 19 févr. 2024
Dear Eunju Song, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Excellent

Yuki

Séjour de 3 nuits en février 2024
Réponse de Sarah le 22 mars 2024
Dear Ms. Yuki, The InterContinental Bali Sanur Resort thanks you for your kind review of your recent stay. It is a testament to our team members who are highly dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you once again for sharing your experience and we look forward to welcoming you again soon. Kind regards, Sarah Devita - Management Team

10/10 Excellent

Stephen

Séjour de 6 nuits en février 2024
Réponse de Sarah le 16 févr. 2024
Dear Mr. Stephen, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Excellent

Kallistia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the most magical resorts I have stayed at. I felt I instantly at peace there. Great breakfast and were very accommodating to my dietary needs. The room was spacious, bright & clean. The finishing touch on a great experience was the fact they provided 2 x 1.5 litre bottles of water every day and got me more so promptly every time I requested it. Only thing I would have liked is milk in the mini bar for my coffee.
Séjour de 4 nuits en février 2024
Réponse de Sarah le 12 févr. 2024
Dear Ms. Kalistia, The InterContinental Bali Sanur Resort thanks you for your kind review mentioning our great breakfast, spacious and clean room, an dour services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

8/10 Bien

Charles, Greenacres

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Sarah le 8 févr. 2024
Dear Mr. Charles, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Excellent

Fanny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Sarah le 30 janv. 2024
Dear Ms. Fanny, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

6/10 Satisfaisant

Leanne Therese

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Overall disappointing. This property is not of the standard expected of the Intercontinental brand. The room design was beautiful but there is constant construction noise. The property is in poor condition and far from 5 star and having undergone a complete “refresh”. The view from the rooms to the beach is beautiful but when you look down the giant water feature centre piece of the gardens in the photos which the rooms overlook is surrounded by a horrendously toxic looking green pool. The whole place feels a bit like they are just barely spinning the wheels and looking to offload it to be honest. Had a facial and massage at the spa which were both nice. Breakfast buffet restaurant is probably the only part of the hotel that is actually 5 star and International standard, except the poor staff who were excellent had to try and work around positioning tables so the leaking roof wasn’t dripping on guests heads. The whole place had a bit of a faulty towers hotel feel about it and definitely not Intercontinental brand standard.
Séjour de 6 nuits en janvier 2024
Réponse de Sarah le 29 janv. 2024
Dear Ms. Leanne Therese, Thank you very much for taking the time to review of our hotel. We are incredibly saddened to receive your feedback experience was not met your expectations. The resort is currently undergoing a refurbishment period, which is expected to be completed soon and we endeavor to make this process as seamless as possible. Again, we regret that this impacted your experience at our hotel and hope to offer you a more pleasant stay in the future.Sincerely, Sarah Devita – Management team.

10/10 Excellent

Rune

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
100 % good. Vi love it werry good.
100% good 😊 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊👍👍👍👍👍👍👍
Séjour de 1 nuit en janvier 2024
Réponse de Sarah le 29 janv. 2024
Dear Ms. Rune, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

2/10 Horrible

Christopher

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property for mature adults. Quiet and peaceful. Check in was poor. Arrived late and room not ready. They put us up in another room at midnight and we moved in the morning. Quite spoiled first day. Very clean and large room. Big pool you can lap. Wouldn’t stay again as too quiet for me.
Séjour de 7 nuits en janvier 2024
Réponse de Sarah le 29 janv. 2024
Dear Mr. Christopher, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Excellent

Hoon

Voyage en famille
Les points forts : Personnel et service et confort de la chambre
Séjour de 4 nuits en janvier 2024
Réponse de Sarah le 16 janv. 2024
Dear Mr. Hoon, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

6/10 Satisfaisant

Gregory Alexander

Voyage en couple
Les points forts : Équipements
A bit dated but staff were excellent ,the pool was a bit hot compared to other pools we went in , hard to cool off on a 40 degree day
Séjour de 6 nuits en janvier 2024
Réponse de Sarah le 15 janv. 2024
Dear Mr. Gregory, We are delighted to hear about your recent experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.

10/10 Excellent

Cameron

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A lovely hotel to relax away from busy Seminyak. First time and will be back
Séjour de 7 nuits en décembre 2023
Réponse de Sarah le 2 janv. 2024
Dear Mr. Cameron, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Excellent

AYUMI

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
スタッフは笑顔で親切で対応も良かったです。 お部屋も清潔でした。シャワーの水圧が弱く髪の長い人は洗髪が大変だと思います。 セミロングの私も結構時間がかかりました。 朝食ブッフェのお料理の種類は少なかったですが、日替わりのメニューもあったので、まあまあです。暑い国なので仕方ないですが、部屋や 朝食のテーブルに小さい蟻が沢山いて落ち着かない時もありました。 気になる方は対物用の消毒液やウェットティッシュを持って行った方が良いかもしれません。 Spaはお安くてとても良かったです。お勧めです。季節柄気温も丁度良くゆっくりリラックス出来ました。
Séjour de 3 nuits en décembre 2023
Réponse de Sarah le 2 janv. 2024
Dear Ms. Ayumi, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

8/10 Bien

Alex

Séjour de 5 nuits en décembre 2023
Réponse de Sarah le 28 déc. 2023
Dear Mr. Alex, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.

10/10 Excellent

FERNANDO A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Sarah le 19 déc. 2023
Dear Mr. Fernando, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

6/10 Satisfaisant

Elfy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The room was wow. Big room with comfortable bedding and spacious toilet. However, this hotel is located in a very quiet area. There are some restaurants at the beach but the whole area is boring. The shower water smells of sewage and we had to check out early as my children had developed a rash. Staff were very helpful and understanding. Their service was excellent. But do note that this area is really quiet and lacked vibrancy. If you have kids looking for fun and games and things to see and explore, this is not the place to stay. If you are a retiree looking for peace and quiet, then this is the place for you.
Séjour de 5 nuits en décembre 2023
Réponse de Sarah le 18 déc. 2023
Dear Ms. Elfy, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Sarah Devita - Management Team.

8/10 Bien

GEN LEUN

Séjour de 5 nuits en novembre 2023
Réponse de Ibe le 24 nov. 2023
Dear Gen Leun, We are delighted to hear about your recent great experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Ida Bagus Eka - Management Team.

10/10 Excellent

July

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is a wonderful hotel, very comfortable and the staff is amazing
Séjour de 9 nuits en novembre 2023
Réponse de Sarah le 22 nov. 2023
Dear July, The InterContinental Bali Sanur Resort thanks you for your kind review mentioning wonderful hotel, comfortable and staff services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Excellent

Brian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved staying at the Intercontininental our fifth stay would not go anywhere else Special thanks to Vera and the girls at breakfast
Séjour de 14 nuits en octobre 2023
Réponse de Sarah le 27 oct. 2023
Dear Brian, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

8/10 Bien

TOYOHIRO

Les points forts : Propreté et personnel et service
Séjour de 6 nuits en octobre 2023
Réponse de Sarah le 16 oct. 2023
Dear Toyohiro, The InterContinental Bali Sanur Resort thanks you for your review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. We look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Excellent

YUYA

Séjour de 2 nuits en octobre 2023
Réponse de Ibe le 30 oct. 2023
Dear Yuya, We are delighted to know about your recent excellent experience with us. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again soon. Kind regards, Ida Bagus Eka - Management Team.

10/10 Excellent

Louis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort, fantastic rooms and service to match
Séjour de 6 nuits en octobre 2023
Réponse de Ibe le 8 oct. 2023
Dear Louis, We are delighted to hear about your recent experience with us and we’re pleased that your particular highlights include our beautiful resort, fantastic rooms and service to match. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again in the near future. Kind regards, Ida Bagus Eka - Management Team.

8/10 Bien

Hiroaki

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
施設がやや古く感じたが現在も少しづつ改修工事を続けており､いずれ素晴らしくなることと思います。 職員の対応、教育は非常によくなされています。
Séjour de 4 nuits en octobre 2023
Réponse de Ibe le 7 oct. 2023
Dear Hiroaki, We are delighted to hear about your recent experience with us mentioning our well-trained staff and your perspective that our Resort will be great in the future. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again in the near future. Kind regards, Ida Bagus Eka - Management Team.

10/10 Excellent

richard, Lompoc

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2023
Réponse de Sarah le 2 oct. 2023
Dear Richard, The InterContinental Bali Sanur Resort thanks you for your review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. We look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Excellent

Anne

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The suite we had was very spacious. The location wonderful. The pool was lovely as was breakfast.
Séjour de 5 nuits en septembre 2023
Réponse de Sarah le 29 sept. 2023
Dear Anne,We are delighted to hear about your recent experience with us and we’re pleased that your particular highlights include our suite, location, pool and our breakfast. The InterContinental Brand is devoted to offering impeccable service to our loyal guests to make their stay with us unforgettable. We look forward to welcoming you back again in the near future.Kind regards,Sarah Devitta - Management Team.

10/10 Excellent

Kiranpreet

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 9 nuits en septembre 2023
Réponse de Sarah le 22 sept. 2023
Dear Kiranpreet, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. We look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Excellent

Anne Lilli

Séjour de 1 nuit en septembre 2023
Réponse de Sarah le 20 sept. 2023
Dear Anne Lilli, The InterContinental Bali Sanur Resort thanks you for your kind review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create a magical and unforgettable experience. Thank you again for sharing your experience, we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

10/10 Excellent

Aaron

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
An amazing property, wonderful ammenities and outstanding service
Séjour de 4 nuits en septembre 2023
Réponse de Ibe le 16 sept. 2023
Dear Aaron, The InterContinental Bali Sanur Resort thanks you for your review mentioning our amazing property, wonderful amenities, and outstanding staff services. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. we look forward to welcoming you again shortly. Kind regards, Ida Bagus Eka - Management Team

8/10 Bien

KAYOKO

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
大変静かなホテルでゆっくりできました。 ジムを利用する場合にはルームキーとは別のジム専用カードキーが必要です。フロントでもらえます。 朝食ビュッフェの種類は少なめ。他にオーダーメニューがあります。オーダーメニューは美味しかったです。 ホテルの前の海に魚はほとんどいません。シュノーケリングしても海藻だらけです。プールは開放的で気持ちがいいです。 ホテルとは関係ありませんが、ホテル周辺に放し飼いの犬、野良犬がたくさんいます。早朝ジョギング中に二匹の野良犬に追いかけられ大変怖い思いをしました。逃げている途中に落とした帽子を咥えて犬は去っていきました。 犬が苦手な方はサヌールはやめたほうがいいと思います。
Séjour de 6 nuits en août 2023
Réponse de Sarah le 28 août 2023
Dear Kayoko, The InterContinental Bali Sanur Resort thanks you for your review. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. Thank you again for sharing your experience. we look forward to welcoming you again shortly. Kind regards, Sarah Devita - Management Team

6/10 Satisfaisant

Krishnaparkash, Lelystad

Les points forts : Propreté
Séjour de 3 nuits en août 2023
Réponse de Sarah le 10 août 2023
Dear Krishnaparkash, Thank you very much for taking the time to review of our hotel. We are sorry to know you had a less than pleasant stay with us. Please kindly share your experience so we can obtain any detail regarding your stay. We tailor every service to our guest's needs to create an experience that is both magical and unforgettable. We look forward to welcoming you again shortly. Sincerely, Sarah Devita – Management team.

10/10 Excellent

NIMIR

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
its clean and safe
Séjour de 8 nuits en juillet 2023
Réponse de Sarah le 9 août 2023
Dear Nimir, The InterContinental Bali Sanur Resort thanks you for your kind words. It is a testament to our team members who are extremely dedicated to delivering an exceptionally high standard. We aim to provide an unparalleled, yet personal, service for all of our guests by tailoring every aspect to our guests’ needs. We look forward to welcoming you back in the future.Kind regards,Sarah Devita - Management Team