Bar (sur place)

Avis sur The Leela Palace New Delhi

5 out of 5
The Leela Palace New Delhi
Diplomatic Enclave Chanakyapuri, New Delhi, Delhi N.C.R

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 870 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 85 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 1003." "

9,8/10

Propreté

9,6/10

Personnel et service

9,6/10

Équipements

9,8/10

Infrastructures et conditions de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 Excellent

david (Aliance

Séjour de 2 nuits en juillet 2022
Réponse de Anupam Dasgupta, General Manager le 15 juil. 2022
Thank you for your kind review of The Leela Palace New Delhi and being our guests. It is a pleasure to learn that your stay at our beautiful palace met with your expectations. We look forward to welcoming you back to the palace in the near future. With best regards, Anupam Dasgupta, General Manager

10/10 Excellent

Nadia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sublime
Le Leela Palace est digne des plus grands palaces parisiens, service impeccable, chambres et salons magnifiques. Séjour inoubliable
Séjour de 8 nuits en octobre 2019
Réponse de Louis Sailer, General Manager le 12 nov. 2019
Thank you for your kind endorsement of The Leela Palace New Delhi and being our guest. At the Leela we all work tirelessly to ensure our very discerning patrons sample only the finest when staying with us. My team is thus immensely happy to learn that every aspect of your stay from the grandeur to stately accommodations and spaces complemented by seamless services by my young team ensured you an extraordinary experience. We look forward to many more opportunities of welcoming you all back to the ‘palace of your choice’ in Delhi soon again. With warmest regards, Louis Sailer, General Manager

10/10 Excellent

Nadia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour merveilleux
Le Leela Palace est un établissement exceptionnel à tous points de vue, beauté des lieux, restauration, professionnalisme du personnel, confort... une expérience unique que j espère renouveler au plus vite.
Séjour de 1 nuit en novembre 2019
Réponse de Louis Sailer, General Manager le 7 nov. 2019
Thank you for your kind review of The Leela Palace New Delhi and giving us the opportunity to be of service to you. We at Leela, feel privileged to be associated with one of the most beautiful hotels in the world and work very hard to ensure our guests receive only the best from us. It is thus a pleasure to read that we succeeded in weaving the signature Leela charm into your stay. Team Leela looks forward to welcoming you back to the ‘palace of your choice’ soon again. With warmest regards, Louis Sailer,General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté et personnel et service
Piscine sur le toit, unique ! Service excellent Late check-out très apprécié
Séjour de 1 nuit en octobre 2019
Réponse de Louis Sailer, General Manager le 6 nov. 2019
Thank you for your kind review of The Leela Palace New Delhi and being our guest. I am glad that the luxurious facilities at our modern palace including the temperature controlled rooftop pool with panoramic views of the skyline and late check-out were recognized by you. Team Leela looks forward to welcoming you back soon again. With kindest regards, Louis Sailer, General Manager

10/10 Excellent

Benoit, france

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique
Le meilleur hôtel que j ai fait à Delhi
Séjour de 1 nuit en août 2019
Réponse de Louis Sailer, General Manager le 4 sept. 2019
Thank you for your warm endorsement of The Leela Palace New Delhi and for giving us the opportunity to be of service to you. At the Leela we all work tirelessly to ensure our very discerning patrons sample only the finest when staying with us. My team is thus immensely happy to learn that every aspect of your stay at the palace met with your expectations and added to the overall experience. We value your generous recommendations and look forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards, Louis Sailer, General Manager

10/10 Excellent

Voyageur vérifié

Séjour de 3 nuits en décembre 2018
Réponse de Louis Sailer, General Manager le 26 déc. 2018
Thank you for giving The Leela Palace New Delhi an opportunity to be of service to you and I am glad that your time was well spent with us. We look forward to welcoming you back in the not too distant future. With warmest regards, Louis Sailer, General Manager

10/10 Excellent

Philippe, Ajaccio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un vrai palace
Un vrai palace. Piscine non chauffée inexploitable en hiver
We are delighted to receive your wonderful endorsement and thank you for staying at The Leela Palace New Delhi. I am pleased to see that you got a chance to sample our wonderful rooftop pool and enjoyed the panoramic views of the capital. We look forward to many more opportunities to be of service to you. With warmest regards, Louis Sailer General Manager

10/10 Excellent

Pierre, Bruxelles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un grand classique
Parmi les restaurants de l'hôtel : Megu: les meilleurs sushis de ton au monde mais à quel prix ! Cirque: Franco italien de très bonne qualité mais vérifiez la note

10/10 Excellent

Léo, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe
Nous avons passé la dernière nuit de notre voyage en Inde au Leela palace, sans regret ! L'hôtel est magnifique, le personnel très agréable, les chambres spacieuses, la literie impeccable, la salle de bain parfaite. La cerise sur le gâteau étant la piscine de 25m sur le toit, incroyable. Salle de sport assez complète également. Beaucoup d'avis se plaignaient du wifi payant, ce ne fut pas notre cas, on nous l'a offert spontanément dès notre arrivée. On nous a aussi permis de faire le Check out a 16h et de rester à l'hôtel jusqu'à 21h en attendant notre avion. Un très bon souvenir !

10/10 Excellent

Pascal Durand, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel sublime!
Personnel très nombreux et au top! Attentionné, efficace, tout est fait pour le client soit heureux...Piscine a débordement sur le toit avec Delhi en perspective. .. Le meilleur petit déjeuner sur un séjour de 15 jours en superbes hôtels dans le Rajasthan. Grande chambre classique qui va avec le style de l'hôtel, salle de bain géante avec TV dans le miroir de la baignoire (ca ne sert pas à grand chose mais c'est fun!)

10/10 Excellent

Nicolas, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Juste extra ordinaire
Juste une extraordinaire expérience du luxe et surtout du service

10/10 Excellent

PetitLion, MEUDON

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Totalement satisfait!
Excellent hotel dans la capitale, un véritable 5 étoiles pour un tarif raisonnable. Tout le personnel est aux petits soins pour vous et à tout moment. Mention très bien pour le restaurant indien Jamavar, et pour le Qube et ses buffets incroyables. Le solarium et la piscine sur le toit sont juste parfaits après une journée de visite. Les chambres sont spacieuses, confortables et joliment décorées. Pour information, ils m'ont remboursé la note du Wifi contre un abonnement à leur chaine d'hotels (autant dire le wifi était gratuit). La salle de bains est immense et incroyable: une douche balnéo surpuissante et une télé dans le miroir de la baignoire :o mais quelle idée ;-) Fréquenté surtout par une clientèle d'affaires, nous conseillons fortement cette adresse à tous les voyageurs.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good adress close to Connaught,
Everything was perfect. Good service and nice welcome. Breakfeast could have perhaps a wider choice ...

10/10 Excellent

WAEL

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Simply great place
Séjour de 4 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 27 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards, Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Fatema

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel with great service and good food. Spa is amazing
Séjour de 3 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 22 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Jyoti Bala

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I truly enjoyed all aspects of my stay. I look forward to returning!
Séjour de 2 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 19 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Liset

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superb service. It seems that their priority is that each guest is taken care of and they go above and beyond if they do an error to fix it. Lovely stay and area was super safe! Their restaurants were great with delicious food. Thank you leela.
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 16 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent Hotel, very high quality with service too match.
Séjour de 2 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 15 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Sohil

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing service and staff. Naresh at te airport was exceptional. The staff in the royal club were excellent and helpful and the food at the restaurants was top quality.
Séjour de 3 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 13 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We're thrilled to hear that you had such a positive experience with our service and staff, especially Naresh at the airport. We'll be sure to pass along your compliments to him and the rest of our team. It's great to know that you enjoyed the excellent service in the royal club and the top-quality food at our restaurants. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Simon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 7 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 12 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Rajneesh Paul

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was extremely friendly and the property is well kept and clean
Séjour de 10 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 4 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

8/10 Bien

Stephen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our first time in India and stayed two nights at the Leela Palace after reading all the excellent reviews. Booking into a Premier Royal room gave a one way airport pickup or drop off which we used to get to the hotel. This took the pressure away from finding a taxi that would actually deliver us to the hotel safely. Our driver was amazing and informative. On arrival at the hotel we were treated like royalty and our room was very nice. Only down side was staff in the Cube restaurant need more training around dietary issues that people may have. My wife is vegan and they struggled to understand what was or wasn’t vegan. Sometimes we ordered food and it never arrived. Overall a fantastic stay and we probably would return.
Séjour de 2 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 1 avr. 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback. It's wonderful to hear that you found your stay enjoyable overall, and that the Premier Royal room and the airport pickup service met your expectations.Your feedback regarding the dietary accommodations at the Qube restaurant is greatly appreciated. We deeply apologize for any inconvenience caused by the misunderstanding of your wife's vegan preferences and the lapses in service. Rest assured, we take your comments seriously and will work diligently to improve the training of our staff to ensure they are better equipped to handle such requests in the future.We are thrilled to know that despite this hiccup, you still had a fantastic stay with us. Your satisfaction is our priority, and we would be honoured to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

Mallinath

Séjour de 1 nuit en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 19 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

6/10 Satisfaisant

Tarlochan

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 30 mars 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

Alfred

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The aesthetics and service is unparalleled
Séjour de 2 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 18 mars 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Abhijit

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
One of the best hotels I have ever stayed, it felt like home, the staff was was amazing.. the feel of the hotel was out of the world.. one of the best choices for staycation..
Séjour de 3 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 16 mars 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

MOHAMED

Séjour de 2 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 4 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

8/10 Bien

Kevin

Séjour de 5 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 2 avr. 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

8/10 Bien

Shalinder

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Relax in the property
Séjour de 1 nuit en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 11 mars 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

rajeev

Séjour de 2 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 30 mars 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Noel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Grand hotel with excellent service and a very helpful staff. You could never go wrong staying in this beautiful hotel. Would highly recommend!
Séjour de 3 nuits en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 4 mars 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback and are thrilled to hear that you gave us full marks on the survey. Receiving a perfect score is a testament to our team's dedication to providing exceptional service and a memorable experience for our guests. Your feedback is invaluable to us as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

Mina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a beautiful hotel and the rooms are amazing. We had breakfast and dinner included and the food was superb. The staff are friendly and very helpful. The location is great; close to the places we wanted to visit and far from the crowded areas of Delhi.
Séjour de 2 nuits en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 4 mars 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback and are thrilled to hear that you gave us full marks on the survey. Receiving a perfect score is a testament to our team's dedication to providing exceptional service and a memorable experience for our guests. Your feedback is invaluable to us as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager

10/10 Excellent

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel and rooms with friendly, efficient staff. We were treated like royalty!
Séjour de 2 nuits en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 24 févr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Anil, ANAHEIM

Séjour de 1 nuit en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 21 mars 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Anuradha

Séjour de 1 nuit en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 21 mars 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Tracy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property very opulent and enjoyed the benefits of the club lounge and transfer service for a small additional fee . Enjoyed the Japanese Restuarant which was great but London prices . We enjoyed using the taxi service supplied by the hotel and visited local shops for spices and gift shopping great value .
Séjour de 1 nuit en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 12 févr. 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback. We're delighted to hear that you enjoyed your stay and made the most of our club lounge and transfer services. Our Japanese restaurant Megu is indeed a culinary highlight, although we understand London prices can be a bit steep. It's fantastic to know that you found value in exploring local shops and indulging in some spice and gift shopping. We hope to welcome you back soon for another wonderful experience!With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Reiko

Séjour de 6 nuits en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 21 mars 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Vikrant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent hotel.
Séjour de 2 nuits en décembre 2023
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 9 févr. 2024
We are truly honoured to receive your perfect score of 10 following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

6/10 Satisfaisant

Jayaram

Voyage en couple
Les points faibles : Équipements
This was just the hoax that everyone was creating. It was unnecessarily expensive. They did not upgrade my room. Customer service was pretty late. Poor food quality. Will never stay here at all.
Séjour de 1 nuit en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 8 févr. 2024
Thank you for taking the time to share your feedback with us. We deeply regret to hear about your recent experience at our establishment. Please accept our sincerest apologies for any inconvenience or disappointment caused.Your comments regarding the perceived hoax, room upgrade, customer service, and food quality are truly concerning, and we assure you that we take them very seriously. Our team is committed to providing exceptional service and experiences for all our guests, and it's disheartening to learn that we fell short of your expectations.We would appreciate the opportunity to investigate the issues you've raised further and to address them appropriately. Could you please provide us with more details about your stay, such as the dates and any specific interactions you had with our staff? This will help us identify areas for improvement and take corrective actions to prevent similar occurrences in the future.Once again, we apologize for the inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Bhupinder Pal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent staying experience
Séjour de 1 nuit en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 5 févr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Narayan, Princeton

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent food choice for breakfast and dinner for almost free. Nisha and her Manager Ankit in restaurant, Sumit at front dwsk are exemplary customer caring personnel. All staff are extrmely polite and follow theor GM Mr. Dasgupta. Amazingly hotel to enjoy business stay at Leela Palace. We had couple of rooms for a few days and cannot wait to return. Thanks everyone at Leela Palace.
Séjour de 2 nuits en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 1 févr. 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback. We're thrilled to hear that you enjoyed your dining experience at our restaurant and found our staff, especially Nisha, Ankit, and Sumit, to be exemplary in their customer service. We'll be sure to pass along your kind words to them.It's fantastic to know that you had a great stay and that you're already looking forward to returning. We're committed to providing the best possible experience for our guests, and your satisfaction is our top priority.Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

David, New York

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superb! Service, accommodation, staff, food!
Séjour de 1 nuit en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 31 janv. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

SRUJAL, Edison

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing facility one of the best hotel true luxury
Séjour de 1 nuit en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 25 janv. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

abdulaziz

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional customer service
I used to think that the US is the country when it comes to customer service, until I stayed at Leela. It was a truly royal experience.
Séjour de 2 nuits en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 23 janv. 2024
Thank you so much for sharing your thoughts about your stay at The Leela Palace New Delhi. We're thrilled to hear that your experience surpassed your expectations and provided you with a truly royal experience. At Leela, we strive to deliver exceptional customer service and create memorable moments for our guests.Your kind words mean a lot to us, and we're delighted that you found our service to be on par with or even beyond what you've experienced in the US. We appreciate your feedback and look forward to welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

sunita

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 19 janv. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Olivia

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service at this property was unmatched and the rooms were gorgeous. Definitely not a modern hotel, so if that's what you'd like, look elsewhere. Instead, it's a romantic, beautifully appointed, and well-maintained historic hotel. I hope I have the chance to return!
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 18 janv. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. We take pride in being a romantic, beautifully appointed, and well-maintained historic hotel, and we're delighted that our ambiance resonated with you. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Mercedes

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing people
Séjour de 6 nuits en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 17 janv. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Ajay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property and staff. You will enjoy this hotel in all the ways possible.
Séjour de 2 nuits en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 15 janv. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

Nicholas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay!
Séjour de 3 nuits en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 15 janv. 2024
We are truly honoured to receive your perfect score of 10 following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager

10/10 Excellent

FABIO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Majestoso!!!
O hotel é um escândalo de lindo, perfeito em todos os sentidos! O serviço de alimentação é impecável, assim como a amabilidade e a atenção de cada funcionário! Um verdadeiro palácio!!!
Séjour de 4 nuits en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 15 janv. 2024
We are truly honoured to receive your perfect score of 10 following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager