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Avis sur The Leela Ambience Gurugram Hotel & Residences

5 out of 5
The Leela Ambience Gurugram Hotel & Residences
Ambience Island, DLF Phase 3, National Highway-8, Gurugram, Haryana

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 379 avis sur 578." "
Note des voyageurs de 8 (Bien), d’après 109 avis sur 578." "
Note des voyageurs de 6 (Satisfaisant), d’après 36 avis sur 578." "
Note des voyageurs de 4 (Médiocre), d’après 25 avis sur 578." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 578." "

9,2/10

Propreté

8,8/10

Personnel et service

8,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Ahuja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en octobre 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear Mr. AhujaThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 6 nuits en août 2019
Réponse de General Manager le 5 sept. 2019
Dear Guest Thank you for sparing time to review us. We look forward to welcoming you back soon. Kind regards Varun Chhibber

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Christophe

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Gunjan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and a good hotel to stay
Séjour de 2 nuits en mai 2024

10/10 Excellent

Vishal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel and lived up to it’s name: hospitality, food and service were amazing
Séjour de 3 nuits en avril 2024

10/10 Excellent

Jun

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
good stay experience, all staff are nice!
Séjour de 4 nuits en avril 2024

2/10 Horrible

Manish

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
There was too much noise from drilling. I could not sleep well. Instead of helping then and there they proposed upgrade next time. When I showed discontent they didn’t even bother to respond. Not the Leela I hoped for
Séjour de 3 nuits en avril 2024

10/10 Excellent

Neer, Martinsville

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an unbelievably nice hotel in the heart of Gurgaon. The staff made our experience unforgettable and were always friendly, welcoming, and warm. They were friendly not because they had to be, but because they were happy to host us at their hotel. The hotel itself is beautiful and the rooms are spacious, clean, and well maintained. It's a very easy walk to the mall next door, so you can shop or grab a bite to eat without ever fighting the Delhi traffic. I can't recommend this hotel enough, and it's definitely on our list for our next trip to India.
Séjour de 4 nuits en février 2024

10/10 Excellent

Deepak

Séjour de 2 nuits en mars 2024

10/10 Excellent

Jaya

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Customer service
Séjour de 1 nuit en mars 2024

10/10 Excellent

Gurdeesh

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was my first time staying here. The property is very nice and clean. The staff is very friendly and accommodating. The breakfast buffet has a lot of options and was good as well. The pool area and gym was very clean and nice as well!
Séjour de 1 nuit en février 2024

10/10 Excellent

Rajesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
amazing
excellent
Séjour de 1 nuit en février 2024

10/10 Excellent

Madhulika

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

10/10 Excellent

RAMAN, Pikesville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Couteous staff. Great view.
Séjour de 3 nuits en février 2024

8/10 Bien

Gurudas, ISELIN

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is an excellent property
Séjour de 1 nuit en février 2024

10/10 Excellent

MOUSUMI, Prior Lake

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent buffet, and room was spectacular
Séjour de 1 nuit en février 2024

10/10 Excellent

Shobhit, London

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Jaideep Anand le 7 févr. 2024
Dear Guest,Thank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Raj

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Satraajeet

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic experience
Séjour de 6 nuits en janvier 2024

10/10 Excellent

Manoj

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Aparna

Séjour de 1 nuit en janvier 2024

10/10 Excellent

V JYOTI

Séjour de 2 nuits en janvier 2024

4/10 Médiocre

Rajan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The guest service was not up to standard for a 5 star hotel
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

christina

Séjour de 2 nuits en décembre 2023

10/10 Excellent

Indra

Séjour de 7 nuits en décembre 2023

8/10 Bien

Himanshu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good stay
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Harsh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Jaideep Anand le 7 févr. 2024
Dear Guest,Thank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

8/10 Bien

Deepak

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice clean property. Overall, good experience. Reception staff; Jayant was courteous with my check out and extending by an hr. Also, Ashok Kumar, the elevator security person was very pleasant and always greeted with a smile - also ensured the safety all the time during my stay. One item I need to point out that is on my last day of stay, at the breakfast, as I was still having my breakfast and left my table to get food, a guest sat on my table across from me. This guest was earlier sitting on an adjacent table. I told him that I’m still having breakfast on this table and he totally ignored me. I did inform the hostess at the Spectra restaurant, as the staff should be paying attention w.r.t. the seating.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Nitesh

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonder full experience.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

TAKAAKI

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It's very nice
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Malvinder

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Stephen

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super hotel.
Séjour de 10 nuits en octobre 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear Mr. StephanThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a wonderful week here! Every detail was looked after with professionalism. Wonderful hospitable staff
Séjour de 7 nuits en octobre 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear Mr. StephanThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

INSOO

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear GuestThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

8/10 Bien

Ashish

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en octobre 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear Mr. AshishThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Siri

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear Mr. SiriThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

8/10 Bien

Fumie

Les points forts : Personnel et service et équipements
空港送迎のリクエストを忘れていたりとフロントの対応はよくありませんが、ベルデスクの方はお願いしなくても、私の仕草から察して荷物の重さを計ってくれたり、トイレまで案内してくれたりと対応が非常に良かったです。 朝食レストランは和、洋、中、インドと種類が豊富で、スタッフも良く気がついてくれて、食事を楽しめました。 施設は5つ星にしては壁紙が剥がれていたり、カーペット、床の汚れが目立ち、メンテナンスに問題があります。が機能は問題ありません。 モールに直結しており、出発前の買い物をするにはとても良いです。
Séjour de 1 nuit en octobre 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear GuestThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

8/10 Bien

Troy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this place. Great gym. Amazing breakfast. Kind staff. Good food options. Right next to the mall. Decent spa. Clean in my experience. Nice rooms. Beautiful design. Peaceful lobby where I love to read and relax. Only complaint is the room wasn’t ready when I arrived. I was very hungry from traveling all day and had to wait around. But when I complained the jumped on it. Will definitely stay here again.
Séjour de 1 nuit en octobre 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear Mr. TroyThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Abhinav

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Accessibility
Séjour de 3 nuits en septembre 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear Mr. AbhinavThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Tamim

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent hotel if you can afford it 🙂
They have the best swimming pool that I have seen in any 5 start hotel and their hospitality and cleanliness is also very good.
Séjour de 4 nuits en septembre 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear Mr. TamimThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Toshifumi

Séjour de 2 nuits en août 2023

10/10 Excellent

Charl

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en septembre 2023

4/10 Médiocre

Tsz Ying

Les points faibles : Propreté et personnel et service
.
Séjour de 1 nuit en septembre 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear Mr. Tsz YingIt was indeed pleasure to have you stay at The Leela Ambience Gurgaon ,and thank you for sharing feedback of your experience .All of us at The Leela , endeavor to do all we can to ensure that every guest feels welcomed and receives service that is friendly, attentive and timely. With these beliefs and culture, it pains us greatly to have even one guest leave the hotel with anything less than a positive impression.We extend our sincere apologies for falling short of your expectations during your recent stay at The Leela Ambience Gurgaon. Your feedback is highly valuable and we take your comments seriously as they help us improve our services and offerings.I request you to give us another opportunity to serve you and I am confident that you will have a marked improvement on your next stay with us.Please do write to me and I will be happy to oversee all arrangements of your stay personally. I look forward to hearing from you, until then I remain at your service.Thank you and best regardsJaideep AnandVice President and General Manager

8/10 Bien

Deepak

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice property, very dissatisfied with the Diya restaurant after waiting 45mins for dinner to be served. Cheek of a manager saying that is a normal time to wait to be served. Walked out and found better service in cyber city.. restaurant was not even busy and had a celebrity chef working. They were to worried after complaints of dal not being cooked from a couple who we’re probably trying to get free food. Apart from that nice hotel, and lovely rooms.
Séjour de 2 nuits en septembre 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear Mr. DeepakThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Lakshmi

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Had an amazing stay, staff were all wonderful, Dining staff especially Rahul.
Séjour de 4 nuits en septembre 2023
Réponse de Jaideep Anand le 17 sept. 2023
Dear Ms. LakshmiThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Prem

Séjour de 1 nuit en août 2023
Réponse de Jaideep Anand le 17 sept. 2023
Dear Mr. PremThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

10/10 Excellent

Gurudas, ISELIN

Séjour de 2 nuits en août 2023
Réponse de Jaideep Anand le 31 oct. 2023
Dear Mr. GurudasThank you for taking the time to review The Leela Ambience Gurgaon Hotel & Residences, and for your encouraging praises.We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations.We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best.Thank you once again and we look forward to welcoming you back for many more memorable experiences.Kind regards,Jaideep AnandVice president and General ManagerThe Leela Ambience Gurgaon Hotel & Residences

2/10 Horrible

Amal

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Payment was conditional with Payu.in and do not accept cash
Séjour de 3 nuits en août 2023
Réponse de Jaideep Anand le 30 août 2023
Dear Mr. AmalThank you for choosing to stay at The Leela Ambience Gurgaon Hotel & Residences, and for posting feedback of your experience on Expedia.We are pleased to read your review and so happy that you had an enjoyable stay and that our service and facilities exceeded your expectations. At The Leela, we are committed to exceed our guests expectations and your feedback will continue motivating us to strive harder.Thank you for so recommending The Leela Ambience Gurgaon Hotel & Residences.The team and I, will always look forward to welcoming you back again. We hope you will return soon.Thank you and Kind regards Jaideep AnandVice President & General ManagerThe Leela Ambience Gurgaon Hotel & Residences