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Avis sur Park Plaza Delhi CBD Shahdara

4.5 out of 5
Park Plaza Delhi CBD Shahdara
Plot No 32, Central Business District, Near Karkardooma Court, Shahdara, New Delhi, Delhi N.C.R

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 41 avis sur 130." "
Note des voyageurs de 8 (Bien), d’après 36 avis sur 130." "
Note des voyageurs de 6 (Satisfaisant), d’après 24 avis sur 130." "
Note des voyageurs de 4 (Médiocre), d’après 11 avis sur 130." "
Note des voyageurs de 2 (Horrible), d’après 18 avis sur 130." "

7,6/10

Propreté

7,2/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un bon rapport qualité prix
C'est la 2ieme fois que nous y sejournons et nous avons encore aimés notre séjour! La chambre était plus petite mais agréable. Un gros merci a Gundeep qui nous a aidé avec notre cellulaire! Lesclits sont un peu mous! Le déjeuner tres bon et la piscine appréciable dans une ville comme Delhi, je m'y suis baigné cette fois l'eau était fraîche mais bonne!
Séjour de 2 nuits en février 2020

6/10 Satisfaisant

Nicolas

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Comme si comme ça .
Séjour de 3 nuits en février 2020

10/10 Excellent

Nathalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Merveilleux hôtel
Nous avons beaucoup aimé cet hôtel, le personnel est vraiment serviable et gentils, tout était vraiment confortable, c'etait notre havre de paix. Le métro est a environ 20 minutes de marche. Le seul point négatif c'est qu'il faisait froid au resto du déjeuner et le prix du déjeuner un peu chère! Nous recommandons cet hôtel!
Séjour de 9 nuits en janvier 2020

2/10 Horrible

Krishan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel Park Plaza was overall very good. However, I'm having bad experience today at Hotel Radisson Sector 29 Gurgaon because I made booking with breakfast but hotel staff is not confirming. Even now, if we check room booking on Expedia App, only option available is with breakfast. Detailed email already been sent. Moreover, toll free customer support number is not working. I have booked 2 rooms with 2 itineraries i.e. 72815155509651 and 72814895313414. Timely response and positive action by today evening will be highly appreciated. I have
Séjour de 1 nuit en avril 2024

4/10 Médiocre

kranthi

not sure why outside food is allowed, did not like that.
Séjour de 1 nuit en avril 2024

8/10 Bien

Subhash

Average
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Rahul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Grt
Grt experience specially helpful by dileep on receptionist who always for u
Séjour de 1 nuit en décembre 2023
Réponse de Park Plaza Delhi CBD Shahdara le 13 déc. 2023
Dear Rahul,Thank you for your wonderful feedback! We greatly appreciate your kind words about our team member, Dileep. We are glad that he provided you with helpful assistance during your stay. We hope to have the pleasure of serving you again in the future.Thanks & RegardsTeam Park Plaza

8/10 Bien

Smita

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel experience was very good. The approach road just outside the hotel is a bit unclean and needs care as you can lots of stray dogs around. Inside the hotel the service and rooms was very good.
Séjour de 1 nuit en novembre 2023
Réponse de Park Plaza Delhi CBD Shahdara le 13 déc. 2023
Dear Smita,Thank you for your positive feedback! We're glad to hear that you had a good experience with our hotel. We appreciate your concern about the approach road outside and assure you that we are working on maintaining cleanliness in that area. We hope to welcome you back soon for another excellent stay!Thanks & RegardsTeam Park Plaza

10/10 Excellent

Pradeep, Darien

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall a very clean and nice property with great service and decent breakfast
Séjour de 3 nuits en novembre 2023
Réponse de Park Plaza Delhi CBD Shahdara le 29 nov. 2023
Dear Pradeep,Thank you so much for your kind words! We're happy to hear that you had a pleasant stay with us at Park Plaza CBD Shahdara Delhi. Our team works hard to provide exceptional service and a delightful breakfast experience. We appreciate your feedback and hope to welcome you back soon!Thanks & RegardsTeam Park Plaza

10/10 Excellent

Chris

Séjour de 1 nuit en octobre 2023
Réponse de Park Plaza Delhi CBD Shahdara le 11 nov. 2023
Your valuable feedback is always important for us. We're here to ensure every visit is truly unforgettable.

10/10 Excellent

Jayant

Séjour de 1 nuit en novembre 2023
Réponse de Park Plaza Delhi CBD Shahdara le 29 nov. 2023
Your valuable feedback is always important for us. We're here to ensure every visit is truly unforgettable.

10/10 Excellent

Rahul

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Park Plaza Delhi CBD Shahdara le 23 déc. 2023
Dear Rahul Thank you so much for taking the time and rating us based on your experience. we look forward to the pleasure of welcoming you back.Thank youTeam Park plaza

10/10 Excellent

Rahul

Séjour de 1 nuit en juin 2023
Réponse de Park Plaza Delhi CBD Shahdara le 23 déc. 2023
Dear Rahul Thank you so much for taking the time and rating us based on your experience. we look forward to the pleasure of welcoming you back.Thank youTeam Park plaza

10/10 Excellent

Rahul

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Park Plaza Delhi CBD Shahdara le 23 déc. 2023
Dear Rahul Thank you so much for taking the time and rating us based on your experience. we look forward to the pleasure of welcoming you back.Thank youTeam Park plaza

10/10 Excellent

Harrison Morgan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like everything
Séjour de 2 nuits en avril 2023
Réponse de Park Plaza Delhi CBD Shahdara le 26 déc. 2023
Dear Harrison Morgan Thank you so much for taking the time and rating us based on your experience.We look forward to the pleasure of welcoming you back.Thanking you,Team Park plaza

10/10 Excellent

Fuhua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful hotel,clean ,big and with very good price
Séjour de 1 nuit en mars 2023
Réponse de Park Plaza Delhi CBD Shahdara le 26 déc. 2023
Dear Fuhua Thank you so much for taking the time and rating us based on your experience.We look forward to the pleasure of welcoming you back.Thanking you,Team Park plaza

2/10 Horrible

Sageewan

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible manager and supervisor. Double charged me, lied about our agreement, involved police and lied to them as well, however, the police caught them in their lies.
Séjour de 2 nuits en février 2023

2/10 Horrible

Ravi

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Think againa, look for alternate. Not worth.
Check-in: Unruly, Unprofessional staff, kept us waiting as the Hotel front desk is not even inclined to overcome their interpersonnel issues. Fingers crossed for the family stay I booked with the property. Buffett: Not worth a penny. Food quality was below average. Long wait as the hotel could not even handle a small group and simole requests, let alone the tush hour. Mosy of the staff seem not even interested to entertain a few simple requests. Checkout: System was down for morenthan a day and had to bear the brunt of disreslectful staff.
Séjour de 1 nuit en février 2023

8/10 Bien

pratheek

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en février 2023
Réponse de Park Plaza Delhi CBD Shahdara le 23 déc. 2023
Dear Pratheek Thank you so much for taking the time and rating us based on your experience. We look forward to the pleasure of welcoming you back.Thank youTeam Park plaza

2/10 Horrible

Sukhjeet, Uniondale

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Don't waste time and money staying at this place, most rude and cocky staff and management. They have ruined the standard of Park Plaza chain. Also bathroom has mold and rooms stink, tools are old and dirty. Cups and plates are chipped . Can't bring anything management attention because they have their head's in the cloud. HORRIBLE IN ALL STANDARDS.
Réponse de Park Plaza Delhi CBD Shahdara le 26 déc. 2023
Dear Sukhjeet,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We take your concerns very seriously and will address them with our team to ensure a better experience in the future. We appreciate your candid feedback and hope to have the opportunity to serve you again.Thanks & RegardsTeam Park Plaza

6/10 Satisfaisant

Rajesh

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not a value for money.
The hotel is not worth a 5 star category. The breakfast spread was too little for a 5 star category hotel. Overall not a value for money. The hotel also lacked in hospitality of its staff.
Séjour de 1 nuit en janvier 2023
Réponse de Park Plaza Delhi CBD Shahdara le 23 déc. 2023
Dear Rajesh,Thank you for sharing your feedback with us. We apologize if your experience at our hotel did not meet your expectations. We understand your concerns regarding the breakfast spread and hospitality of our staff. We will definitely take your feedback on board and work towards improving these areas. We appreciate your valuable input and hope to have the opportunity to better serve you in the future.Thanks & RegardsTeam Park Plaza

8/10 Bien

Amit

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel Manager Pankaj and Restaurant Asst. Manager Yogesh are ready to help the guests when required. All staff members are friendly and supportive. They understand the concerns and work to resolve them in a timely manner. I have stayed at the Park Plaza and will stay again when I visit Delhi, India.
Séjour de 10 nuits en novembre 2022

10/10 Excellent

Marcelino

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2022

2/10 Horrible

Avinash

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I have stayed at various hotels all through out the world. This is by far the most unpleasant experience I've ever had. The policy of this hotel is very weird. The staff are not cooperative. Not that it is a big amount but this is the only place that charges for a bucket of ice. They have a weird one key policy even if you have multiple people checking into the room. So only once key? Total inconvenience. The manager was not catering to the requests, just standing there and explaining their policy with a smile. I will never be booking another stay at this place. This is the first time I am writing a negative review about a place ever.
Séjour de 2 nuits en août 2022

10/10 Excellent

Aman

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great and the rooms were clean and cool. Nice property.
Séjour de 3 nuits en avril 2022
Réponse de Amit le 10 août 2022
Dear Mr Aman, Thank you so much for taking the time and sharing your experience on Expedia. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal

10/10 Excellent

Marcelino

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excelente hotel is far the some place is good because ,is clean all very good service, and sleeping good nice like
Séjour de 3 nuits en avril 2022
Réponse de Amit le 10 août 2022
Dear Maecelino, Thank you so much for taking the time and sharing your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal

4/10 Médiocre

Navdeep

Séjour de 4 nuits en février 2022

2/10 Horrible

Siddharth

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay only if you want to be treated like common thieves and criminals. This is perhaps due to the fact that this hotel is situated bang in the middle of the courts and they have a lot of people of dubious distinctions staying with them. Still, the following are unacceptable: - Untrained, Rude and unprofessional staff - Filthy and smelly rooms - Very poor breakfast selection
Séjour de 1 nuit en décembre 2021

6/10 Satisfaisant

Surender Kumar

Séjour de 1 nuit en août 2021
Réponse de Amit le 10 août 2022
Dear Mr Surender, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

2/10 Horrible

Manisha

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The check-in time is 2 pm which means the room should be ready by then. My Fiancé was coming from USA and I called at the reception in the day time to tell them that we might check in around midnight. I was assured that there will not be any problem in late check-in. As expected we arrived at the hotel at midnight and to our surprise we were told that our room is not ready as it was given to another guest on day basis. He also said that that’s how it works and if a room is available only then it will be made ready for check-in when you come in and it doesn’t matter if you have any advance booking. When we asked for their manager he said you can cancel the room if you want. Since it was too late and we had no other option, we waited for an hour to get the room ready and finally were able to get in the room around 1:00 am. After 36 hours of long journey this is what my Fiancé had to face. This is the worst experience we ever had in any of the hotel around the world. Will never book here again and will never suggest anyone else too.
Séjour de 1 nuit en juillet 2021

10/10 Excellent

Jeyakumar kp

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
A home away
Séjour de 4 nuits en avril 2021
Réponse de Amit le 10 août 2022
Dear Jayakumar, Thank you so much for taking the time and sharing your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal

2/10 Horrible

Voyageur vérifié

Séjour de 2 nuits en mars 2021

2/10 Horrible

Raj

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Run
You will regret staying here. Poor facility and smelly rooms. Very shady environment. I will be happy to speak with the owners if they want to know the gory details. Stay away from this property.
Séjour de 1 nuit en mars 2021

10/10 Excellent

Naveen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Peaceful and quite
No Heating provided in the rooms during winters. Also being a 4.5 star hotel, it still does not have microwave available in the room or lobby. Rest all is good.
Séjour de 4 nuits en décembre 2020

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de Amit le 10 août 2022
Dear Guest, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

6/10 Satisfaisant

Aparna

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en novembre 2019

4/10 Médiocre

ashish

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2019

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Personnel et service
Customer service needs improvement
The service in the restaurant by the lobby is terrible. Anything i had to order was always wrong despite multiple clarifications. One evening we ordered drinks, 4 gin and tonics. It came out as 2 normal gins and one double gin so only 3 glasses. There were only a couple of people working there who were in any way good at their job: a manager and one other guy who’s name I never got. The door men were excellent. Very attentive and welcoming.
Séjour de 14 nuits en octobre 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en novembre 2019
Réponse de Amit le 10 août 2022
Dear Guest, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

8/10 Bien

tomofumi

ホテル自体は良いですが街中のホテルの方がいいと思います
周りは何もありません。ショッピングモールがあると書いてありましたがご飯食べるところはファーストフードかベジタリアン向けのものだけ。周りは草むらだらけで歩きは夜は怖いです。タクシーを使いましょう
Séjour de 2 nuits en novembre 2019
Réponse de Park Plaza Delhi CBD Shahdara le 23 déc. 2023
Dear Guest,Thank you so much for taking the time and sharing your experience. We look forward to welcoming you back again soon to Park Plaza Delhi. Thanking you, Team Park Plaza

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en octobre 2019
Réponse de Amit le 10 août 2022
Dear Guest, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

8/10 Bien

Claire

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 5 nuits en octobre 2019
Réponse de Amit le 10 août 2022
Dear Guest, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2019
Réponse de Amit le 10 août 2022
Dear Guest, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They serve fungus food to my son. I have a pic. And after that they are very rude.
Séjour de 5 nuits en mars 2019
Réponse de fom le 12 mai 2019
Dear Guest, Greetings from Park Plaza New Delhi ! We would like to thank you for taking out time to share the feedback of your stay with us. Our team at Park Plaza continuously strives to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing excellent hospitality. We are disheartened that we could not live up to your expectations and sincerely regret the inconvenience caused to you. Kindly be assured that your concerns have been taken up with utmost seriousness with the respective teams and we shall certainly take corrective measures in an attempt to further refine our services. We shall also look into your feedback regarding the behaviour of our staff and sensitize them in handling guest requests in a more effective manner. We hope that you give us another chance to serve you again. Apologies once again for the inconvenience.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Il personale!!excelente !!! ! Non hanno un buon caffè, expresso, italiano magari . Cibo tipo italiano !!!
Séjour de 8 nuits en mars 2019
Réponse de fom le 12 mai 2019
Dear Guest , Greetings from Park Plaza New Delhi ! Thank You for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests a great experience and appreciation from guests further encourages us in our quest of providing excellent hospitality. We are glad that you enjoyed our services and offerings which have been specially crafted for discerning guests like yourself. We have made a note of your feedback and shall positively look into the same in an attempt to further refine our offerings. Your kind appreciation of our associates motivates us even further. Please be assured that I would personally convey your message to the team. We look forward to welcoming you again.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2019
Réponse de Amit le 10 août 2022
Dear Guest, Thank you so much for taking the time and rating us based on your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal General Manager

10/10 Excellent

ALEXANDER

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is in a new area, not fully developed. It is quiet but that also means that it is dark and isolated around there at night. The service is excellent and the staff are superb. The property have few rules. 1. Visitors are not allowed in guest rooms 2. Residents of Delhi can't stay there 3.No do not disturb sign on doors 4.Complimentary Tea and coffee is provided but no creamer. You have to call for fresh milk. The hotel is good value for money.
Séjour de 2 nuits en février 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 10 nuits en février 2019
Réponse de Amit le 10 août 2022
Dear Guest, Thank you so much for taking the time and sharing your experience. We look forward to welcoming you back again soon to Park Plaza Delhi Thanking you, Amit Tayal

6/10 Satisfaisant

Smith, England

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
This is a 3* hotel by British standards. Cons: Terrible smell when air con is on - the filters may need changing. Room constantly smells dusty and unfresh - each breath in just stinks. Dust and dirt on every surface - used my own antibacterial wipes from UK to clean the shelves Floor rug full of dust - not vacuumed or taken out to be aired and beaten in probably years. Husband complained that it made him feel itchy - as though he was bitten when we walked on it. Toilet had fresh urine sitting at the bottom of the toilet lid. The cleaners are simply not scrubbing, dusting, vaccuming and bleaching the rooms to a good standard. Can’t see out the window due to condensation. WiFi connection is weak in the room. Hotel is at least 1.5hrs drive from airport to a small, non-touristy little town. There’s a shopping mall approx 10min walk with some restaurant but there’s no other places locally to walk to. Mosque speakers very loud during daytime. Pros: Hotel staff were all very nice and accommodating with regards to early check-in, places to eat and helping with taxis. Fridge in room which had bottled water and snacks (have to pay a 2000rs deposit for it on arrival) Shower was good and water was warm. Gave us complimentary shower gel, body lotion and shampoo of quality The hotel itself looks nice and presentable Beds are comfortable If the standards on room cleaning was up to par, it would have been a quality 4* hotel experience.
Séjour de 1 nuit en février 2019