Avis sur The Leela Palace New Delhi
The Leela Palace New Delhi
Diplomatic Enclave Chanakyapuri, New Delhi, Delhi N.C.R
Avis
9,6
Exceptionnel
9,8/10
Propreté
9,6/10
Personnel et service
9,6/10
Équipements
9,8/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
9 juil. 2022
Séjour de 2 nuits en juillet 2022
Réponse de Anupam Dasgupta, General Manager le 15 juil. 2022
Thank you for your kind review of The Leela Palace New Delhi and being our guests. It is a pleasure to learn that your stay at our beautiful palace met with your expectations. We look forward to welcoming you back to the palace in the near future. With best regards, Anupam Dasgupta, General Manager
10/10 Excellent
Nadia
Voyage en famille
9 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sublime
Nadia
Séjour de 8 nuits en octobre 2019
Réponse de Louis Sailer, General Manager le 12 nov. 2019
Thank you for your kind endorsement of The Leela Palace New Delhi and being our guest.
At the Leela we all work tirelessly to ensure our very discerning patrons sample only the finest when staying with us. My team is thus immensely happy to learn that every aspect of your stay from the grandeur to stately accommodations and spaces complemented by seamless services by my young team ensured you an extraordinary experience.
We look forward to many more opportunities of welcoming you all back to the ‘palace of your choice’ in Delhi soon again.
With warmest regards, Louis Sailer, General Manager
10/10 Excellent
Nadia
Voyage en famille
6 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour merveilleux
Nadia
Séjour de 1 nuit en novembre 2019
Réponse de Louis Sailer, General Manager le 7 nov. 2019
Thank you for your kind review of The Leela Palace New Delhi and giving us the opportunity to be of service to you.
We at Leela, feel privileged to be associated with one of the most beautiful hotels in the world and work very hard to ensure our guests receive only the best from us. It is thus a pleasure to read that we succeeded in weaving the signature Leela charm into your stay.
Team Leela looks forward to welcoming you back to the ‘palace of your choice’ soon again. With warmest regards, Louis Sailer,General Manager
10/10 Excellent
Voyageur vérifié
5 nov. 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en octobre 2019
Réponse de Louis Sailer, General Manager le 6 nov. 2019
Thank you for your kind review of The Leela Palace New Delhi and being our guest.
I am glad that the luxurious facilities at our modern palace including the temperature controlled rooftop pool with panoramic views of the skyline and late check-out were recognized by you.
Team Leela looks forward to welcoming you back soon again.
With kindest regards,
Louis Sailer,
General Manager
10/10 Excellent
Benoit, france
3 sept. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastique
Benoit
Séjour de 1 nuit en août 2019
Réponse de Louis Sailer, General Manager le 4 sept. 2019
Thank you for your warm endorsement of The Leela Palace New Delhi and for giving us the opportunity to be of service to you.
At the Leela we all work tirelessly to ensure our very discerning patrons sample only the finest when staying with us. My team is thus immensely happy to learn that every aspect of your stay at the palace met with your expectations and added to the overall experience.
We value your generous recommendations and look forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon.
With warmest regards, Louis Sailer, General Manager
10/10 Excellent
Voyageur vérifié
26 déc. 2018
Voyageur vérifié
Séjour de 3 nuits en décembre 2018
Réponse de Louis Sailer, General Manager le 26 déc. 2018
Thank you for giving The Leela Palace New Delhi an opportunity to be of service to you and I am glad that your time was well spent with us. We look forward to welcoming you back in the not too distant future. With warmest regards, Louis Sailer, General Manager
10/10 Excellent
Philippe, Ajaccio
3 janv. 2016
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un vrai palace
Philippe
We are delighted to receive your wonderful endorsement and thank you for staying at The Leela Palace New Delhi.
I am pleased to see that you got a chance to sample our wonderful rooftop pool and enjoyed the panoramic views of the capital.
We look forward to many more opportunities to be of service to you.
With warmest regards,
Louis Sailer
General Manager
10/10 Excellent
Pierre, Bruxelles
21 déc. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un grand classique
Pierre
10/10 Excellent
Léo, Lyon
14 sept. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Superbe
Léo
10/10 Excellent
Pascal Durand, France
21 août 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel sublime!
Pascal Durand
10/10 Excellent
Nicolas, Paris
28 juin 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Juste extra ordinaire
Nicolas
10/10 Excellent
PetitLion, MEUDON
21 juin 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Totalement satisfait!
PetitLion
10/10 Excellent
Voyageur vérifié
26 mai 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good adress close to Connaught,
Voyageur vérifié
10/10 Excellent
sunita
Voyage d’affaires
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
sunita
Séjour de 4 nuits en mai 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 8 mai 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Cecil
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Cecil
Séjour de 1 nuit en mai 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 6 mai 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards, Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Samantha, Leatherhead
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 3 mai 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. We are delighted that you enjoyed the freshness of our rooftop pool. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Jennifer
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 1 mai 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback and are thrilled to hear that you gave us full marks on the survey. Receiving a perfect score is a testament to our team's dedication to providing exceptional service and a memorable experience for our guests. Your feedback is invaluable to us as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. Your positive evaluation and words of praise for Ankit encourages and motivates him to continue delivering outstanding service to all our guests. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
10/10 Excellent
Margarethe
Voyage en couple
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margarethe
Séjour de 1 nuit en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 1 mai 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Your kind words of praise for Ankit is highly appreciated. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
WAEL
Voyage d’affaires, Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
WAEL
Séjour de 4 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 27 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards, Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Fatema
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fatema
Séjour de 3 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 22 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Jyoti Bala
Voyage en groupe
19 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jyoti Bala
Séjour de 2 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 19 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Liset
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liset
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 16 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
PIYUSH, sunrise
15 avr. 2024
PIYUSH
Séjour de 2 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 6 mai 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards, Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Paul
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul
Séjour de 2 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 15 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Sohil
Voyage en famille avec de jeunes enfants, Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sohil
Séjour de 3 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 13 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We're thrilled to hear that you had such a positive experience with our service and staff, especially Naresh at the airport. We'll be sure to pass along your compliments to him and the rest of our team. It's great to know that you enjoyed the excellent service in the royal club and the top-quality food at our restaurants. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Simon
10 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Simon
Séjour de 7 nuits en avril 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 12 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Rajneesh Paul
Voyage en famille avec de jeunes enfants
3 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rajneesh Paul
Séjour de 10 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 4 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
8/10 Bien
Stephen
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephen
Séjour de 2 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 1 avr. 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback. It's wonderful to hear that you found your stay enjoyable overall, and that the Premier Royal room and the airport pickup service met your expectations.Your feedback regarding the dietary accommodations at the Qube restaurant is greatly appreciated. We deeply apologize for any inconvenience caused by the misunderstanding of your wife's vegan preferences and the lapses in service. Rest assured, we take your comments seriously and will work diligently to improve the training of our staff to ensure they are better equipped to handle such requests in the future.We are thrilled to know that despite this hiccup, you still had a fantastic stay with us. Your satisfaction is our priority, and we would be honoured to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
10/10 Excellent
Mallinath
30 mars 2024
Mallinath
Séjour de 1 nuit en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 19 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
6/10 Satisfaisant
Tarlochan
26 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Tarlochan
Séjour de 2 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 30 mars 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
10/10 Excellent
Alfred
Voyage en famille
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Alfred
Séjour de 2 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 18 mars 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Abhijit
Voyage en famille
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abhijit
Séjour de 3 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 16 mars 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
MOHAMED
15 mars 2024
MOHAMED
Séjour de 2 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 4 avr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
8/10 Bien
Kevin
12 mars 2024
Kevin
Séjour de 5 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 2 avr. 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
8/10 Bien
Shalinder
Voyage en couple
8 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Shalinder
Séjour de 1 nuit en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 11 mars 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
10/10 Excellent
rajeev
6 mars 2024
rajeev
Séjour de 2 nuits en mars 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 30 mars 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Noel
Voyage en famille
3 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noel
Séjour de 3 nuits en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 4 mars 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback and are thrilled to hear that you gave us full marks on the survey. Receiving a perfect score is a testament to our team's dedication to providing exceptional service and a memorable experience for our guests. Your feedback is invaluable to us as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
10/10 Excellent
Mina
2 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mina
Séjour de 2 nuits en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 4 mars 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback and are thrilled to hear that you gave us full marks on the survey. Receiving a perfect score is a testament to our team's dedication to providing exceptional service and a memorable experience for our guests. Your feedback is invaluable to us as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
10/10 Excellent
Stephanie
Voyage en couple
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 2 nuits en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 24 févr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Anil, ANAHEIM
22 févr. 2024
Anil
Séjour de 1 nuit en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 21 mars 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Anuradha
22 févr. 2024
Anuradha
Séjour de 1 nuit en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 21 mars 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
DAHYE
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DAHYE
Séjour de 2 nuits en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 14 févr. 2024
We are truly honoured to receive your perfect score of 10 following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Tracy
Voyage en famille
11 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 1 nuit en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 12 févr. 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback. We're delighted to hear that you enjoyed your stay and made the most of our club lounge and transfer services. Our Japanese restaurant Megu is indeed a culinary highlight, although we understand London prices can be a bit steep. It's fantastic to know that you found value in exploring local shops and indulging in some spice and gift shopping. We hope to welcome you back soon for another wonderful experience!With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Reiko
11 févr. 2024
Reiko
Séjour de 6 nuits en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 21 mars 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Vikrant
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vikrant
Séjour de 2 nuits en décembre 2023
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 9 févr. 2024
We are truly honoured to receive your perfect score of 10 following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
6/10 Satisfaisant
Jayaram
Voyage en couple
7 févr. 2024
Les points faibles : Équipements
Jayaram
Séjour de 1 nuit en février 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 8 févr. 2024
Thank you for taking the time to share your feedback with us. We deeply regret to hear about your recent experience at our establishment. Please accept our sincerest apologies for any inconvenience or disappointment caused.Your comments regarding the perceived hoax, room upgrade, customer service, and food quality are truly concerning, and we assure you that we take them very seriously. Our team is committed to providing exceptional service and experiences for all our guests, and it's disheartening to learn that we fell short of your expectations.We would appreciate the opportunity to investigate the issues you've raised further and to address them appropriately. Could you please provide us with more details about your stay, such as the dates and any specific interactions you had with our staff? This will help us identify areas for improvement and take corrective actions to prevent similar occurrences in the future.Once again, we apologize for the inconvenience you experienced and thank you for bringing these matters to our attention. We hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Bhupinder Pal
3 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bhupinder Pal
Séjour de 1 nuit en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 5 févr. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
10/10 Excellent
Narayan, Princeton
Voyage d’affaires
1 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Narayan
Séjour de 2 nuits en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 1 févr. 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback. We're thrilled to hear that you enjoyed your dining experience at our restaurant and found our staff, especially Nisha, Ankit, and Sumit, to be exemplary in their customer service. We'll be sure to pass along your kind words to them.It's fantastic to know that you had a great stay and that you're already looking forward to returning. We're committed to providing the best possible experience for our guests, and your satisfaction is our top priority.Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager
8/10 Bien
Voyageur vérifié
Voyage d’affaires
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A good property, but I was expecting better.
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 31 janv. 2024
I wanted to take a moment to personally thank you for your recent visit to The Leela Palace New Delhi. We truly appreciate your feedback as we constantly strive to exceed expectations and improve our offerings. We take great pride in ensuring that every aspect of your stay is of the highest quality, and we are delighted that we met your expectations. We look forward to welcoming you back to ‘the palace of your choice’ soon and providing you with another remarkable experience.Warmest regards,Anupam Dasgupta,Area VP (North) & General Manager
10/10 Excellent
David, New York
30 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 1 nuit en janvier 2024
Réponse de Anupam Dasgupta, Area VP (North) & General Manager le 31 janv. 2024
We are truly honoured to receive your perfect score following your recent stay at The Leela Palace New Delhi. At the Leela each and every team member takes pride in upholding the tradition of ‘Atithi Devo Bhava’ meaning ‘Guest is God’ and so in all sincerity each of us work hard towards weaving a magical memorable experience for our patrons. We are glad the efforts and luxurious facilities at the palace earned us your valuable recognition. Team Leela looks forward to many more opportunities of welcoming you back to the ‘palace of your choice’ in Delhi soon. With warmest regards,Anupam Dasgupta, Area VP (North) & General Manager