Réservez votre séjour à Deighton

Très bien situé

Nice charming hotel close to York city centre. Standard Rooms are small but clean and confortable. Staff is nice and helpful.

The accommodation provided was significantly below the standard represented in the photographs displayed online and did not reflect the quality I reasonably expected based on the price I paid. The room and facilities differed materially from the images used to market the property, resulting in a disappointing and misleading experience. The room was not the cleanest either with dust over the walls and lampshade. The food at the bar was ok however I would not recommend to get the fish and chips as it was so salty that was not edible. Following a discussion with the hotel manager, I was informed that this discrepancy arose because I made my reservation through a comparison website rather than booking directly with the hotel. I find this explanation unacceptable. Regardless of the booking channel used, the accommodation provided should correspond to the description and images presented at the time of booking. Customers should not receive an inferior room or experience simply because they booked through a third-party platform, particularly where this was neither disclosed nor made clear before payment. The expectation created by the online listing formed an integral part of my decision to book and of the price I agreed to pay. Had I been aware that the room allocated would not match the advertised standard, I would have reconsidered my booking.