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Avis sur Super 8 by Wyndham Decatur Texas

2 out of 5
Super 8 by Wyndham Decatur Texas
1709 South Highway 287, Decatur, TX

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 98 avis sur 247." "
Note des voyageurs de 8 (Bien), d’après 77 avis sur 247." "
Note des voyageurs de 6 (Satisfaisant), d’après 32 avis sur 247." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 247." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 247." "

8,2/10

Propreté

8,8/10

Personnel et service

6,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Ricky

Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Alexis

Voyage en couple
Les points faibles : Équipements
This property was fairly adequate.
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Nicola

Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Kathy

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Needs an Update
Yikes... broken toilet seat, cracked bathtub, crooked headboard.. to name a few. It was ok for the night, but this hotel really needs updating!
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Hugo

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Don’t base of pictures
The hotel needs a little remodeling. Looks a bit run down. Staff was very nice and welcoming.
Séjour de 4 nuits en décembre 2023

2/10 Horrible

Al

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
100 degrees in the room, dirty, smelly, broken furniture…refused to stay and demanded a refund..
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awful place
Never book here, this place is not good. *Airconditioning is extremely noisy, couldn't keep up with the heat. *Found 4 cockroaches in the room *Furniture is falling apart, drawers collapse and chair is broken *Found smoke detector on the floor, smashed from the ceiling *Bed linnen was clean but worn, holes in it. *Lights are as bright as in an operation room *Faucets are leaking I payed for two nights but left after one night, just too horrible to stay in this place. Staff is friendly, but couldn't care less about complaints
Séjour de 2 nuits en août 2023

2/10 Horrible

Brian

Les points faibles : Personnel et service
Séjour de 1 nuit en août 2023

2/10 Horrible

Tanja

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room smelled musty, linens smelled bad and had stains all over, the sheet had a big whole, towels were not clean.
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

Nancy T, Dubuque

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Propreté et personnel et service
This property was on our Cross-country route. It offered over-sized parking for our moving truck and attached travel-trailer, pet welcoming, and free breakfast. The ɓreakfast bar included continental offerings and American fare such as lwaffles, eggs, and sausages..
Séjour de 1 nuit en juillet 2023

6/10 Satisfaisant

David

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté
The staff was nice. Room not real clean. Guests, small kids, played outside our room till midnight. Kinda run down.
Séjour de 1 nuit en juin 2023

2/10 Horrible

Brian

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
I rented a room for 3 days and and we only spent one night there because it was just disgusting. I never leave reviews but I felt I had to on this place.
Séjour de 3 nuits en mai 2023

2/10 Horrible

Scott St

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place is a dive. It is in poor condition and smells like curry powder. There were bugs in the bathroom and the handhold in the shower pulled out of the wall. The room itself smelled like cigarette smoke. Save yourself and stay somewhere else in Decatur.
Séjour de 1 nuit en avril 2023
Réponse de MR le 18 mai 2023
Thank you for your feedback and review and we sincerely apologize for the inconvenience you experienced. We're working hard to ensure these flaws are being taken care of.

8/10 Bien

Lance

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall good,clean and comfortable
Séjour de 1 nuit en avril 2023
Réponse de MR le 18 mai 2023
Thank you for your review and feedback. we look forward to hosting you again soon.

4/10 Médiocre

Gail

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The manager was very nice and helpful. Had a nonsmoking room that smelled like smoke. Pillows had stains and room not particularly clean. No tissues.
Séjour de 1 nuit en mars 2023
Réponse de MR le 16 mars 2023
Thank you for your review and feedback and we apologize for not living up to your expectations. We value your feedback and will ensure to use it to upgrade our services.

4/10 Médiocre

Kenneth

Voyage en famille, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Service dogs are an Additional $10.00 a nite. any dog is $10.00 Does not matter if service dog or not. Needed the room after Best western Dacatur Texas refused my reservation because of my service dog. Econo lodge is NEVER my first choice.
Réponse de MR le 17 janv. 2023
Thank you for your feedback and we apologize for not living upto your expectations. Allow us to compensate this lapse by NOT charging you for your service dog anymore each time you stay with us.

6/10 Satisfaisant

christopher

Séjour de 1 nuit en novembre 2022

2/10 Horrible

Cathy

Séjour de 1 nuit en septembre 2022

2/10 Horrible

Lisa

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Holes in the wall around every fixture in the bathroom that were too big for the fixtures, intense mildew smell, over a one inch gap at the door with no weather stripping, 3 inch spider in the bathroom, filthy tub and couch with mystery stains ALL over it. The main hotel sign was smashed out on both sides making it hard to find, and there was not adequate lighting where the truck parking was. The night desk guy was very nice however.
Séjour de 1 nuit en juillet 2022

4/10 Médiocre

Steve

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Its rough
Motel in poor condition. Grounds littered, furniture and debris on the sidewalk. I booked a nonsmoking room. When i checked in i was told that mo nonsmoking rooms were available. When i showed my confirmation for a king nonsmoking room i was offered a 2 queen room which was ok. Room had new paint but trim was not painted. Paint overspray was around room and on furniture. Furniture was old and well worn. Cigarette burns in bedspreads. Ice machine broken. The price was appropriate and i accepted the room for myself but my wife wouldnt have stayed.
Séjour de 1 nuit en juin 2022
Réponse de MR le 23 juin 2022
Thank you for your feedback and review and we apologise for the experience you have had. We were in the remodelling phase when you visited us and hence all those conditions of the exterior as well as interiors of the hotel. All that have improved vastly and we would be happy to welcome you to an upgraded Econolodge.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté
I have asthma and the room they had available had been smoked it and was triggering my asthma. Unfortunately they did not have another room but the staff we dealt with was kind and polite during the whole experience. There was construction going on which limited the number of available rooms
Séjour de 1 nuit en juin 2022
Réponse de MR le 11 juin 2022
Thank you for your feedback and review and we are sorry to hear that we couldn't give you a better room. We would be happy to compensate you for this on your next stay.

2/10 Horrible

GREGORY

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Went to check in. Parking lot sketchy. Given a room key. Go to that room and there’s someone in it. Get another room. Tracking dirt from outside everywhere. Bath tub has huge crack in the bottom that they tried to patch. People Outside smoking and drinking. Front door to room was a mess. Just disgusting
Séjour de 2 nuits en mai 2022
Réponse de MR le 11 juin 2022
We apologise for your unpleasant experience, we were undergoing remodelling during your stay and we are sorry that we couldn't satisfy your stay. We have now completed with our construction and would be happy to serve you again in a much better and cleaner environment.

6/10 Satisfaisant

Terese

Voyage avec des animaux de compagnie
Les points forts : Propreté et personnel et service
My rating reflects the present appearance of a the motel and the surrounding area. I do know they are in the process of renovations so I realize this influenced my ratings. The room was clean but not especially appealing. The hair dryer did not work and the tv remote worked intermittently. These were not life defining moments just an inconvenience. I also did not go to the front office regarding this but I am sure it would have been addressed. I would be willing to give this place a try again in the future.
Séjour de 1 nuit en mai 2022
Réponse de MR le 11 juin 2022
Thank you for your review and feedback and we would be happy to host you again in the future.

6/10 Satisfaisant

Staci

Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Room was clean especially the bathroom however the bed was broke down and the sofa was stained/dirty. Door would not latch and could be pushed open without using key. The door could be secured from the inside using deadbolt.
Séjour de 1 nuit en mai 2022
Réponse de MR le 11 juin 2022
Thank you for your review and feedback and we apologize for the inconvenience. We were undergoing remodeling during your stay and the issues have now been addressed. We look forward to welcoming you to better amenities on your next stay.

10/10 Excellent

Constance, Fairplay

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pet friendly
Séjour de 1 nuit en mai 2022
Réponse de MR le 11 juin 2022
Thank you for your review and feedback.

6/10 Satisfaisant

James

it was ok
Séjour de 1 nuit en avril 2022
Réponse de MR le 11 juin 2022
Thank you for your review and feedback.

4/10 Médiocre

Larry

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The room had a distinct odor of cigarettes. The ice machine was not working and the vending machine had been vandalized. Went to the breakfast area twice only to find little food available so had to pay for breakfast elsewhere.
Séjour de 1 nuit en avril 2022
Réponse de MR le 11 juin 2022
Thank you for your review and feedback and we are sorry to hear about your experience. The ice machine and vending machine issue are under consideration for a better place, pending approval. We would be happy to help you with your breakfast needs on your next visit.

2/10 Horrible

Mary

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Mary
The first room they gave us it smell so bad of smoke. They gave us another room room looked like it needed painting all the walls looked so bad.. The air conditioner didn’t work or heater, but weather wasn’t bad so we stayed. In the morning breakfast asked for more eggs and sausage and lady just laugh at us and told her about the air conditioner and she acted like she really didn’t care..
Séjour de 1 nuit en mars 2022

10/10 Excellent

Jessica

Séjour de 1 nuit en mars 2022

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2022

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2022

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mars 2022

4/10 Médiocre

Garry, Chubbuck

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The check in went smoothly but the property itself was very run down. Paint was peeling on room doors and there was clutter throughout the exterior grounds. They also advertised a free breakfast from 6-9 am. I visited at 6:30 and everything was gone and there no effort being made to replenish. The pool in the front of the property looked like a swamp. I should have stayed at the Best Western right next door.
Séjour de 1 nuit en mars 2022

10/10 Excellent

Randall

Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Comfortable, clean, friendly helpful staff!
Séjour de 1 nuit en novembre 2021

2/10 Horrible

Kelli

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I made a TikTok about how horrible this room was-the couch had mystery stains, the shower - yea no one used it !! The smoke detector looked like it was from the sixties and had grease on it, the floor runner on the bed was old and faded or dirty..looked bad. And then the door, you know that top “slap lock” most doors have—yea this one had one but the part of the lock on the door was missing so it was just the “slap” part. And it advertised free breakfast…it was coffee!! No creamer, and only sweet n low..it was the worst.
Séjour de 1 nuit en novembre 2021
Réponse de MR le 28 nov. 2021
We're sorry to hear about your experience. Its a change of management and we would be undertaking certain measures to change certain things that weren't upto the mark, that includes starting breakfast again, changing the carpets of the rooms and many more such things. Apologies for your bad experience and we promise for a discounted stay on your next visit to our renewed hotel (in approx 3 months we would be done with our remodeling).

2/10 Horrible

Troy

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2021
Réponse de MR le 9 nov. 2021
Thank you for your review, we'll do better next time when you're here.

2/10 Horrible

James

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The parking lot was not clean nor maintain. Outside walls and doors appear to be in critical need of cleaning.
Séjour de 3 nuits en janvier 2021
Réponse de MR le 9 nov. 2021
Thank you for your review and feedback, we were in the process of changing the management and couldn't keep up during those days. The hotel is back in shape and soon would undergo remodelling to take care of many of those things too. Look forward to welcoming you to a newly remade hotel again :)

8/10 Bien

Jacqueline, Henderson

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
truck parking
Séjour de 1 nuit en octobre 2021
Réponse de MR le 9 nov. 2021
Thank you for your review and feedback, look forward to hosting you again.

2/10 Horrible

Voyageur vérifié

Voyage en famille, Voyage en couple
Les points faibles : Personnel et service
Poor front desk staff
Séjour de 1 nuit en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
On my route
Séjour de 1 nuit en juillet 2021

10/10 Excellent

Ashlee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2021

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bedsheets were clean and tv was great. The downsides- the lock on the door was falling off with the screws loose. It was hanging. The paint was chipped everywhere. The carpet was stained. The tub was dirty. The lamps didn't work. The couch was shredded in one corner. It was gross. And a little scary.
Séjour de 1 nuit en juin 2021

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en juin 2021

2/10 Horrible

Voyageur vérifié

Séjour de 1 nuit en mai 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Do not stay here
Service was not good. Place was run down. Got into our room and looked around. Had something in the tub and on the wall that looked like blood. Beds had the smallest pillows I have ever seen. The ac would not change temp, the alarm clock did not work at all. If you set the time it just stays at the time you set it to. WILL NOT STAY AGAIN.
Séjour de 1 nuit en mai 2021

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It was terribly run down. Hole in the bathroom door, carpet was unraveling by the door and stained. Umpleasant smell.
Séjour de 1 nuit en avril 2021

10/10 Excellent

Roxann

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2021

2/10 Horrible

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The lady was nice, but the room was so filthy we didn't even stay. We walked out and went across the street to the Lonestar Inn (cheaper price too) and just ended up paying for a room we didn't even sleep in. It was late and we were tired and had tired kids and I just didn't have the energy to fight it. It doesn't look like the pictures at all, that is a different hotel they are showing. Save your money and go to the Lonestar.
Séjour de 1 nuit en mars 2021

2/10 Horrible

Voyageur vérifié

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The room was disgusting and the staff except for one lady was rude.
Séjour de 1 nuit en mars 2021
Réponse de Arpita Patel le 3 avr. 2021
Dear guest, Thank you for taking time to complete our online survey regarding your recent stay at our hotel. on behalf of our entire team, i would like to apologise for failing to exceed your expectations. your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely, Arpita patel. General Manager Econo Lodge, Decatur 940-627-6919

10/10 Excellent

David M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always great service and a nice stay at the Decatur EvonoLodge
Séjour de 2 nuits en mars 2021
Réponse de Arpita Patel le 3 avr. 2021
Dear guest Thank you for taking time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everthing possible to create an enjoyable experience for each of our guests. we hope to see you again soon! Sencerely, Arpita patel. General Manager Econo Lodge, Decatur 940-627-6919