Avis
7,2
Bien
7,8/10
Propreté
7,8/10
Personnel et service
6,8/10
Équipements
6,8/10
Infrastructures et conditions de l’hébergement
7,2/10
Écoresponsabilité
Avis
21 sept. 2023
Les points forts : Propreté
Séjour de 1 nuit en septembre 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 23 sept. 2023
Hello Noelle,We are happy to see that you enjoyed your stay here at Nova Star Motel on the Lake. We hope to see you and Rene again should you arrive in the area.
4/10 Médiocre
michel
26 août 2023
michel
Séjour de 1 nuit en août 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 29 août 2023
Hello Michel,Thank you for booking with us! We hope you enjoyed your stay and hope to see you again should you travel to the area.
8/10 Bien
Marc
Voyage en couple
26 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 1 nuit en août 2023
Réponse de ~ Susanne le 30 août 2023
Merci beaucoup, Marc :)
4/10 Médiocre
Yves
Voyage en groupe
14 août 2023
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Yves
Séjour de 2 nuits en août 2023
6/10 Satisfaisant
michel
7 août 2023
michel
Séjour de 3 nuits en août 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 29 août 2023
Hello Michel,Thank you for booking your stay with us here at Nova Star. We hope you enjoyed your stay and look forward to seeing you again should you visit the area.
8/10 Bien
Joscelyn
Voyage en famille
30 juil. 2023
Les points forts : Propreté, personnel et service, équipements
Joscelyn
Séjour de 1 nuit en juillet 2023
Réponse de Susanne Giebels le 31 juil. 2023
Merci beaucoup, friend. Thank you for taking the time to review us and we hope to see you again.
10/10 Excellent
Denis
Voyage d’affaires
25 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Denis
Séjour de 1 nuit en juillet 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 25 juil. 2023
Good Morning Denis!We are happy to hear that you enjoyed your stay with us here at Nova Star Motel on the Lake. We hope to see you stay with us again if you return to the area.Have a great day!
6/10 Satisfaisant
Michel
Voyage en famille
19 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michel
Séjour de 1 nuit en août 2022
Réponse de front desk agent Ashley LeBlanc le 24 août 2022
HI Michel thankyou for your rating and staying with us at the Nova Star Motel and we hope to see you again soon
8/10 Bien
Nathalie
Voyage en groupe
15 sept. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bien pour un séjour
Nathalie
Séjour de 2 nuits en septembre 2021
Réponse de Susanne Giebels / Operation Manager le 16 sept. 2021
Bojour Nathalie! Merci beauceaup <3
8/10 Bien
Voyageur vérifié
Voyage en famille
13 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en août 2019
Réponse de El Rancho Management le 13 août 2019
Merci pour votre séjour et votre avis, notre projet de mise à niveau en cours l'amènera de mieux en mieux
10/10 Excellent
Bret
3 mars 2024
Bret
Séjour de 2 nuits en mars 2024
10/10 Excellent
Robin
2 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Robin
Séjour de 1 nuit en mars 2024
6/10 Satisfaisant
Charles
1 janv. 2024
Les points forts : Propreté et personnel et service
Charles
Séjour de 1 nuit en décembre 2023
10/10 Excellent
Akashdeep
1 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Akashdeep
Séjour de 1 nuit en novembre 2023
Réponse de Keisha - Front Desk le 1 déc. 2023
Hello Akashdeep,We are happy to see you enjoyed your stay with us here at Nova Star Motel on the Lake. We hope to see you again should you arrive in the area.
10/10 Excellent
Andrew J
16 nov. 2023
Andrew J
Séjour de 1 nuit en novembre 2023
Réponse de Keisha - Front Desk le 1 déc. 2023
Hello Andrew,We are glad to see that you enjoyed your stay here with us at Nova Star Motel on the Lake. We hope to see you again should you visit the area.
8/10 Bien
Carol
15 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 1 nuit en octobre 2023
Réponse de Lianda le 15 oct. 2023
Thank you for the positive review.! We hope to see you back soon!
10/10 Excellent
Jerry
1 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jerry
Séjour de 1 nuit en septembre 2023
Réponse de Keisha Miller -Front Desk le 6 oct. 2023
Good Evening Jerry,We are happy to hear that you enjoyed your stay here with us at Nova Star Motel on the Lake. We apologize for the issue with internet and we would thank you for bringing the issue to our attention.We hope to see you again should you arrive in the area.
6/10 Satisfaisant
Marcel
Voyage en famille
21 sept. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Marcel
8/10 Bien
Ida
Voyage en famille
10 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ida
Séjour de 2 nuits en septembre 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 15 sept. 2023
Hello Ida, We are happy to hear that you enjoyed your stay with us here at Nova Star Motel on the Lake. Staff could have provided you with a coffee machine during your stay as we do have a limited supply available upon request. We do apologize if you did request one and were not given one to utilize. We hope to see you again should you visit the area!
8/10 Bien
jeremy
7 sept. 2023
jeremy
Séjour de 1 nuit en septembre 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 28 sept. 2023
Hello Jeremy,We are happy to see that you enjoyed your stay here at Nova Star Motel on the Lake. We hope to see you again should you arrive in the area.
10/10 Excellent
Michael
6 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michael
Séjour de 2 nuits en septembre 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 15 sept. 2023
Hello Michael, We are happy to hear that you enjoyed your stay with us here at Nova Star Motel on the Lake. We hope to see you again soon!
10/10 Excellent
Haley
2 sept. 2023
Haley
Séjour de 1 nuit en septembre 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 23 sept. 2023
Hello Haley,We are happy to see that you enjoyed your stay here at Nova Star Motel on the Lake. We hope to see you again should you travel to the area!
4/10 Médiocre
Mark
Voyage en famille
30 août 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en août 2023
Réponse de ~ Susanne le 5 sept. 2023
Good Morning Mark, I appreciate you taking the time for a review, even though we did not met your expectations this time. I am sorry too hear that. The bathroom in you unit is one of the older ones and will be replaced in the next round of construction during off season. We are working on improvements one step at a time. Have a fantastic day.
8/10 Bien
Sue
29 août 2023
Sue
Séjour de 1 nuit en août 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 29 août 2023
Hello Sue,We are happy to hear that you enjoyed your stay! We hope to see you again should you visit the area.
6/10 Satisfaisant
michel
Voyage en groupe
27 août 2023
Les points forts : Propreté et personnel et service
michel
Séjour de 1 nuit en août 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 29 août 2023
Hello Michel,Thank you for staying with us, we hope to see you again on your next visit to the area.
6/10 Satisfaisant
Carol
Voyage en couple
26 août 2023
Les points forts : Équipements
Carol
Séjour de 3 nuits en août 2023
Réponse de Keisha - Front Desk le 27 août 2023
Hello Carol,First, we would like to thank you for your review of our Motel. We are happy to hear that you found the beds clean and comfy.We apologize for the lack of air conditioning in the rooms. We are still working on renovations but with the busy season, it has been a little difficult at this time but we have been doing what we can at this time. Our breakfast hours are from 7am to 9am daily so we apologize if you came in when the breakfast was over. If the items you mentioned above were not handy, the staff would have had no problem suppling you with the items as staff is normally present in the office during this time.We are sorry to hear that you did not enjoy your stay with us and we thank you for the feedback so that we can address these situations so they do not happen again.
2/10 Horrible
Alex
24 août 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Alex
Séjour de 1 nuit en août 2023
Réponse de ~ Susanne le 5 sept. 2023
Good Morning Alex, My sincere apologies for this negative experience you have had during your stay. We have failed you on so many levels and I fully understand your frustration. We will work on all those issues, address them in the team and make sure this does not reflect anyone elses exerience in the future. We must do better. Kind regards,
6/10 Satisfaisant
Debbie
Voyage en famille
19 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Debbie
Séjour de 1 nuit en août 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 27 août 2023
Hello Debbie,We are glad to hear that you enjoyed your stay here at Nova Star Motel on the Lake. We are sorry to hear that you had issues with the internet service during your stay.We are currently still under going renovations so we appreciate the feedback from your review in regard to room lighting and outlets. We hope that these issues will be addressed and we hope to see you again soon!
8/10 Bien
Anne
Voyage en couple
18 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anne
Séjour de 1 nuit en août 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 27 août 2023
Hello Anne,We are glad to see that you enjoyed your stay here at Nova Star Motel on the Lake. We are sorry to hear that you felt it was not clean to your standards and we will work hard at making sure this will not happen again in the future.We appreciate your feedback, hope you have a great day and we hope to see you again if your in the area.
10/10 Excellent
Anne
Voyage en couple
18 août 2023
Les points forts : Équipements
Anne
Séjour de 1 nuit en août 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 27 août 2023
Hello Anne,We are happy to hear that you enjoyed your stay here with us at Nova Star Motel on the Lake. We hope to see you again should you visit the area!
4/10 Médiocre
Robin
17 août 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Robin
Séjour de 1 nuit en août 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 29 août 2023
Hello Robin,We are sorry to hear that you did not enjoy your stay here at Nova Star. We apologize for the issues with the hot water. Staff are unable to inform guests of issues they are not aware of upon arrival. Once staff were informed, the issue was addressed. Thank you for booking with us and hope to see you again on your next visit to the area.
6/10 Satisfaisant
Tim
Voyage en famille
13 août 2023
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Tim
Séjour de 3 nuits en août 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 29 août 2023
Hello Tim,Thank you for the review. We are currently still undergoing renovations but with the busy season it has been a bit of a slow process, but we appreciate the feedback.We are happy to hear that you enjoyed your stay for the most part and look forward to seeing you again should you arrive to the area.
10/10 Excellent
darlene
Voyage en famille
12 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
darlene
Séjour de 1 nuit en août 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 12 août 2023
Thank you for booking with us here at Nova Star Motel on the Lake. We are happy to hear the staff were friendly. Only our kitchenette rooms have a coffee maker located in the room. Staff do have extra coffee makers handy that can be provided upon request for the regular rooms. We are glad to see that you enjoyed your stay and we hope to see you again should you arrive in the area.
6/10 Satisfaisant
KARINE
Voyage en famille
10 août 2023
???
KARINE
Séjour de 1 nuit en juillet 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 12 août 2023
Hello Karine,We are sorry to hear that you did not enjoy your stay here at Nova Star Motel on the Lake. Our breakfast hours are from 7am until 9am daily.
6/10 Satisfaisant
Sam
Voyage en couple
9 août 2023
Les points forts : Propreté et personnel et service
Sam
Séjour de 1 nuit en août 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 12 août 2023
Hello Sam,We are happy to hear that you enjoyed your stay here at Nova Star Motel on the Lake. We hope to see you again should you return to the area!
4/10 Médiocre
William
Voyage d’affaires
29 juil. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
William
Séjour de 4 nuits en juillet 2023
Réponse de Susanne Giebels le 31 juil. 2023
Hi William, I am sorry NovaStar Motel did not meet your expectations. We do not have a/c, that is correct, nor do we advertise anywhere that we do. Honestly, the "heat" is causing an issue 2 to 3 days every summer on average. Thanks to windows in the front and back and an almost constant breeze from the waters our guests sleep comfortably. We do offer extra fans for all rooms and I hope those were offered to you upon request. We have worked hard over the past years, since taking over the business. The unit you have stayed in got a new bathroom already and we will work on the finishing touches and the bedroom area next. One step at a time. Have a wonderful day.
8/10 Bien
John
28 juil. 2023
Les points forts : Personnel et service
John
Séjour de 8 nuits en juillet 2023
Réponse de Susanne Giebels le 31 juil. 2023
Thank you, John! We appreciate you!Come visit again soon.
2/10 Horrible
Nicholas
25 juil. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicholas
Séjour de 1 nuit en juillet 2023
Réponse de Susanne Giebels le 31 juil. 2023
Hi Nicholas, Thank you for your 2 cents. I am sorry, we did not meet your expectations. We just got three truckloads of new furniture, we have some brand new renovated rooms and the entire outside got a facelift recently. The walkway looked too rough for my taste as well, but it has been painted already and looks great again. The goal is to have all rooms renovated, while keeping the old school motel vibes alive. The pandemic has thrown many rocks our way, but believe me - we never stopped. We appreciate your opinion and maybe we will see you in a couple years from now and blow your mind. ;)
10/10 Excellent
Elizabeth
18 juil. 2023
Elizabeth
Séjour de 1 nuit en juillet 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 12 août 2023
Hello Elizabeth,We are happy to hear that you enjoyed your stay with us here at Nova Star Motel on the Lake. We hope to see you again should you arrive in the area.
4/10 Médiocre
Catherine
Voyage en couple
11 juil. 2023
Les points forts : Propreté et personnel et service
Catherine
Séjour de 1 nuit en juillet 2023
Réponse de ALB le 19 juil. 2023
hi there Catherine, i am so sorry to hear that you didn't have any blankets at your stay here at Nova Star Motel On the Lake, i hope you choose our hotel again and in the future would be a great stay for you as the blankets wouldn't be an issue. Again my apologies once again. ALB front desk
4/10 Médiocre
Andrew
Voyage en groupe
9 juil. 2023
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Andrew
Séjour de 1 nuit en juillet 2023
Réponse de front desk agent Ashley LeBlanc le 19 juil. 2023
HI there Andrew, my apologies for the stay you had with us at the Nova Star Motel on the Lake. we are working hard in trying to have these issues addressed as we are working hard for renovations. I hope you can join us again and your stay will be nothing but perfect. Again my apologies. We will continue to work harder to make our guests stay more pleaseble. Thank you for choosing Nova Star Motel. Front Desk ALB
4/10 Médiocre
Jean Christophe, Montreal
30 juin 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Jean Christophe
Séjour de 1 nuit en juin 2023
Réponse de Susanne Giebels / General Manager le 1 juil. 2023
Good Morning Jean Christophe, My sincere apologies for the overcharge. Unfortunately, one of our newer staff had not noticed the virtual card information on file and therefore charged you in person upon arrival. On Monday, when back in the office, I would have caught the mistake and had definitely reached out to you to issue the refund. I am glad Keisha was able to do it while you were there. We don't keep money that is not ours. The overcharge also did not happen intentionally and staff will be reminded to pay extra attention to the prepaid bookings. I am sorry you feel this way. The WiFi password is displayed inside the room, but I agree with you on that. You should have been give the information during check-in. Regards,
10/10 Excellent
Mitchell
30 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mitchell
Séjour de 1 nuit en juin 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 4 juil. 2023
Hello Mitchell,Thank you for the kind words! We are glad to hear that you enjoyed your stay. Thank you for booking with us at Nova Star Motel on the Lake.We hope to see you again on your next visit.
8/10 Bien
Barbara
17 juin 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en juin 2023
Réponse de Susanne Giebels le 31 juil. 2023
We appreciate you, Barbara. It's always great to get a detailed picture of our guests needs and wishes. Thank you so much.
6/10 Satisfaisant
Denise
Voyage en famille
24 mai 2023
Denise
Séjour de 1 nuit en mai 2023
Réponse de Keisha Miller - House Keeping / Front Desk le 31 mai 2023
Good Afternoon Denise, Thank you for your feedback regarding your stay.We are sorry to hear that breakfast was unavailable during your stay with us here at Nova Star Motel on the Lake. We apologize for any inconvenience this may have cause and we will do our best to ensure our breakfast options are available in the future for our guests.Thank you for choosing Nova Star Motel on the Lake.
4/10 Médiocre
Christopher
15 mars 2023
Christopher
Séjour de 1 nuit en mars 2023
10/10 Excellent
Matthew
Voyage en couple
1 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 1 nuit en décembre 2022
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
29 déc. 2022
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en décembre 2022
6/10 Satisfaisant
sandi
Voyage en couple
1 nov. 2022
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
sandi
Séjour de 1 nuit en octobre 2022
Réponse de front desk agent Ashley LeBlanc le 1 nov. 2022
Hey there sandi im so very sorry for your experince at the Nova Star Motel. I have addressed the problems you had on your stay here to our manager and hope that when you do come back, your stay would be more positive for you. Thank you for choosing the Nova Star On The Lake Motel.
2/10 Horrible
Jeffrey
Voyage en couple
21 sept. 2022
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeffrey
Séjour de 1 nuit en septembre 2022