Dear DanielThank you so much for your feedback; it will be discussed with my heads of department. We, as a team are always looking at what areas we can improve in our hotel. Our bedrooms will be refurbished later this year as a large scale project, as unfortunately due to the pandemic our bedroom refurbishment was put on hold. As you have stated, we have started to redecorate some of our rooms so some are looking much fresher than others currently.I hope you saw in the reception and public areas that what we want to achieve as a business will look fantastic when we finish the project. We are sorry to learn that you had to wait for a bucket of ice, and that you felt our staff were rude to you. We pride ourselves on the high standard of our customer service, and so if you could kindly contact me at the hotel, I would be keen to learn more about who you encountered on that occasion. Thank you so much for your feedback, we do take it very seriously, and we will keep analysing what we do well and what we fall on to keep our operation moving forward.Thank you so much for staying with us and supporting the business.Kind Regards Ray and the team at Staverton Park Hotel

Dear JaneThank you so much for your lovely comments and feedback. I will gladly share this with the team in our daily customer feedback review. As a team, we want pleased customers who return time after time.As a team, we are wholly committed to the hotel and always consider what we do well and what we can improve upon. Again, thank you so much, and please have a wonderful week. From all the team at Staverton

Dear Tanatsiwa Thank you so much for your lovely comments and feedback. I will gladly share this with the team in our daily customer feedback review. As a team, we want pleased customers who return time after time.As a team, we are wholly committed to the hotel and always consider what we do well and what we can improve upon. Again, thank you so much, and please have a wonderful week. From all the team at Staverton

Dear Tanatsiwa,Thank you so much for your feedback; it will be discussed with my department heads. We, as a team, are always looking at what areas we can improve in our hotel. Our bedrooms will be refurbished in the future, as, unfortunately, due to the pandemic, our bedroom refurbishment was put on hold. I hope you saw in a reception in public areas that what we want to achieve as a business will look fantastic when we finish the project. Thank you so much for your feedback. We take it very seriously and will keep analysing what we do well and what we fall on to keep our operation moving forward.Thank you so much for staying with us and supporting the business.Kind Regards Team Staverton

Dear Paul, thanks so much for staying with us. Your support is invaluable and I'm glad you had a great breakfast.Thank youRay

Dear Rick I'm so sorry that you were disturbed by some golfers. Please accept my apology. We do make sure that we brief all our golfing guests. As we know they get very excited being away from home, especially if you have a group of men together, they have a tendency to forget there are other people around them. My team and I will always do our best to remind them when they are disturbing other patrons.Please accept my apologies, and thank you so much for staying with us.Kind Regards Ray

Dear Jane Thank you so much for your lovely comments and feedback. I will be delighted to share this with the team in our daily customer feedback review. All we want as a team is to have pleased customers that return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and what we can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Dear JohnThank you so much for your feedback. We really appreciate it and more importantly thank you for staying with us.I have shared your feedback with Chef regarding your breakfast, we take our jobs really seriously and we always act upon information that we're giving back direct from the customerThank you once againRay

Dear Valued Guest Thank you so much for your lovely comments and feedback. I will be delighted to share this with the team in our daily customer feedback review. All we want as a team is to have pleased customers that return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and what we can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Dear Valued Guest Thank you so much for your lovely comments and feedback. I will be delighted to share this with the team in our daily customer feedback review. All we want as a team is to have pleased customers that return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and what we can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Dear Valued Guest Thank you so much for your lovely comments and feedback. I will be delighted to share this with the team in our daily customer feedback review. All we want as a team is to have pleased customers that return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and what we can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Dear JosephThank you so much for your lovely comments and feedback. I will gladly share this with the team in our daily customer feedback review. As a team, we want pleased customers who return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Thank you, Anthony, for your fantastic approval rating and for supporting the business. It means a lot to us, and we so appreciate it.Please don't hesitate to see us again.Thank you so muchRay and the team

Dear SharonThank you so much for supporting us and supporting local jobs. I'm so pleased that you had a great stay and recommended us.Please have a wonderful week, and please come back and see us again.Thank you so muchRay and the team

Jamie, thank you so much for staying with us and supporting us, means a lot to us. Your approval rating support the business so much so thank you

Thank you so much, Ryan, for staying with us. Please come back again soon. Please have a wonderful week.

Dear Regina Thank you so much for sharing your experience. I will speak to my reception team, as they should've been able to sort out a check for you; we will investigate who checked you in and why you did not facilitate your request. Please accept my apologies from that staff member and myself. I can see that it upset you, and I am sorry that it hasKind regardsRay

Dear JacquelineThank you so much for your kind review, so delighted that you had a great day and you were able to avail of all the facilities. Please come and see us again as it makes such a difference. Thank you so much again for being such a kind guest.Kind regardsRay and the team

Dear Valued Guest Thank you so much for your lovely comments and feedback. I will gladly share this with the team in our daily customer feedback review. As a team, we want pleased customers who return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Dear Valued Guest,Thank you so much for your feedback; it will be discussed with my department heads. As a team, we are always looking at what areas we need to improve in our hotel. Our usual service standards were not met, and we let ourselves down, which we apologise for; it's only by having good constructive feedback that we share with our teams that we support our unwavering commitment to keep striving forward as an operation.I'm so disappointed, we should've delivered you an extra radiator, the room heating is sufficient to heat your room, would you try desperately to keep that balance of making sure the room isn't too hot, and certainly not cold. Thank you so much for staying with us. We appreciate your feedback and your support of the business.Kind Regards Team Staverton

Dear Valued Guest Thank you so much for your lovely comments and feedback. I will be delighted to share this with the team in our daily customer feedback review. All we want as a team is to have pleased customers that return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and what we can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Dear Robert Thank you so much for your lovely comments and feedback. I will gladly share this with the team in our daily customer feedback review. As a team, we want pleased customers who return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Dear ChrisThank you so much for your lovely comments and feedback. I will gladly share this with the team in our daily customer feedback review. As a team, we want pleased customers who return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Dear Valued Guest Thank you so much for your lovely comments and feedback. I will gladly share this with the team in our daily customer feedback review. All we want as a team is to have pleased customers who return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Dear Valued Guest,Thank you so much for your feedback; it will be discussed with my department heads. As a team, we are always looking at what areas we need to improve in our hotel. Our usual service standards were not met, and we let ourselves down, which we apologise for; it's only by having good constructive feedback that we share with our teams, which supports our unwavering commitment to keep striving forward as an operation.Thank you so much for staying with us. We appreciate your feedback and for supporting the business.Kind Regards Team Staverton

Dear Valued Guest Thank you so much for your lovely comments and feedback. I will be delighted to share this with the team in our daily customer feedback review. All we want as a team is to have pleased customers that return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and what we can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Dear Valued Guest,Thank you so much for your feedback; it will be discussed with my department heads. As a team, we are always looking at what areas we need to improve in our hotel. Our usual service standards were not met, and we let ourselves down, which we apologise for; it's only by having good constructive feedback that we share with our teams, and it then supports our unwavering commitment to keep striving forward as an operation.Thank you so much for staying with us. We appreciate your feedback and your support of the business.Kind Regards Team Staverton

Dear Valued Guest,Thank you so much for your feedback; it will be discussed with my department heads. As a team, we are always looking at what areas we need to improve in our hotel. Our usual service standards were not met, and we let ourselves down, which we apologise for; it's only by having good constructive feedback that we share with our teams, and it then supports our unwavering commitment to keep striving forward as an operation.Thank you so much for staying with us. We appreciate your feedback and your support of the business.Kind Regards Team Staverton

Dear Valued Guest Thank you so much for your lovely comments and feedback. I will be delighted to share this with the team in our daily customer feedback review. As a team, we want pleased customers who return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and what we can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Dear Valued Guest Thank you so much for your lovely comments and feedback. I will be delighted to share this with the team in our daily customer feedback review. As a team, we want pleased customers who return time after time.As a team, we are wholly committed to the hotel and always look at what we do well and what we can improve upon. Thank you so much again, and please have a wonderful week. From all the team at Staverton

Dear RobinThank you for completing our survey for your stay here at Staverton Park Hotel & Golf Club; all feedback is reviewed and shared by the team, and any learning is taken and implemented to ensure that future guests experience a different experience. Your feedback is warmly received, and I hope to welcome you back to Staverton Park Hotel & Golf Club again to show you that we can make this right for you.RegardsScott McCartneyDeputy General Manager