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Avis sur DoubleTree by Hilton Davenport

4 out of 5
DoubleTree by Hilton Davenport
111 E 2nd St, Davenport, IA

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 321 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 264 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 161 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 147 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 107 avis sur 1000." "

7,6/10

Propreté

8,0/10

Personnel et service

6,8/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 Bien

Jean Yves

Les points forts : Propreté, personnel et service, confort de la chambre
Une de mes meilleures nuits! Un lit King. Un matelas ferme avec un surmatelas doux! Un couchage parfait. Le reste vieillissant bien. L odeur de piscine dans le hall! Une carte restaurant à améliorer.
Séjour de 1 nuit en avril 2019
Réponse de Beth E le 3 mai 2019
Merci beaucoup d'avoir pris le temps de laisser une si belle critique de notre hôtel! Nous sommes ravis que vous ayez apprécié nos nouveaux lits et que nous soyons vraiment ravis de pouvoir vous offrir une bonne nuit de sommeil. Comme notre objectif est de fournir une expérience mémorable à chacun de nos clients, nous sommes si heureux de l'avoir atteint pendant votre séjour! Nous sommes impatients de vous revoir bientôt!

4/10 Médiocre

Katie

Voyage en couple
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
To start our stay, no one was available to check us into our room due to a staff “personal emergency” which was understandable. We were finally placed into our room by manual staff selection. Our rooms ac was not working as we could not feel any cold air coming in no matter what setting we tried. When we called staff to come look at it, we were told it was properly functioning and was working just fine. However, the thermostat temp was registering at 75 when the ac was set to high at 65 degrees and the temp never decreased in the room all evening. We woke up drenched in sweat by morning due to literally no air flow. Felt like we were completely dismissed when we had staff look at it. Should have been moved rooms but made to feel like we were wrong and the air was fine. Not an good experience. Will not return.
Séjour de 1 nuit en mai 2024

8/10 Bien

Allison

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The hotel had a lovely lobby area, and the warm homemade cookies we delicious!! The housekeeping missed tidying the room one day but not a huge problem. The staff was extremely friendly and helpful. Overall a great experience
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Jeffrey

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The HVAC in our room was crap. Ran all night but no fan. No cool air. POS.
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Nathan, Normal

Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Way overpriced for what ya get. Beds need an update and shower had a used feel. Plus they charge 10.00 to park in their lot.
Séjour de 1 nuit en mai 2024
Réponse de staff le 21 mai 2024
Thank you for taking your time to leave us a review, we apologize for the inconvenience and will make sure this is taken care of.

6/10 Satisfaisant

estrella

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Very noise, not good for sleep when you are driving long distances and you need to rest
Séjour de 1 nuit en mai 2024
Réponse de staff le 21 mai 2024
Thank you for taking the time to leave us a review, we apologize for not meeting your expectations.

10/10 Excellent

Debbie L

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No need to leave the building, you have everything there
Séjour de 1 nuit en mai 2024
Réponse de Anna le 20 mai 2024
Thankl you for taking the time to leave a review, we look forward to seeing you again

6/10 Satisfaisant

Angie

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The sky walk had a small area between the sky walk and the parking garage. It was filthy and creepy. There was garbage in there, throw up, and it smelled like urine. Disgusting way to enter the sky walk leading to a classy hotel.
Séjour de 1 nuit en avril 2024
Réponse de Anna le 6 mai 2024
Hello Angie, We do not own the parking garage, this is unfortunate that was your experience. We will reach out to the city and let them know. Thank you for taking the time to leave a review.

2/10 Horrible

Melody

Séjour de 1 nuit en avril 2024
Réponse de Staff le 20 mai 2024
Thank you for the rating

2/10 Horrible

Lauren

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
We had two horrible experiences with staff. Absolutely horrible.
Séjour de 3 nuits en avril 2024
Réponse de Anna le 8 avr. 2024
We apologize for the interactions with staff, please reach out to the hotel

4/10 Médiocre

Brad

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Very dirty and not well taken care of. On our floor there was a room with door off the hinges. Our room had a vomit stained couch and looked like the bathroom was not cleaned at all. Would not stay here again. Its only redeeming quality is its location. Very walkable to all downtown has to offer.
Séjour de 3 nuits en mars 2024
Réponse de Anna le 8 avr. 2024
We will address this with our housekeeping team, thank you for your feedback.

8/10 Bien

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Anna le 8 avr. 2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Chrissy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Anna le 8 avr. 2024
We are happy you had a pleasant experience at our property

6/10 Satisfaisant

Bridget

Voyage en groupe
The rooms are really hot and there’s “nothing they can do about it”. Parking is sparse. Our room had a leaky faucet. Bathroom floor was dirty.
Séjour de 2 nuits en mars 2024
Réponse de Anna le 8 avr. 2024
Thank you for your feedback

8/10 Bien

Mollie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Their key-maker went down the morning we checked in, so staff had to let us in our room as we would come and go, but they did their best to get people in their rooms in a timely fashion! Great job to the staff overcoming that obstacle!
Séjour de 1 nuit en mars 2024
Réponse de Anna le 8 avr. 2024
We are happy you had a pleasant experience at our property and thank you for your feedback.

2/10 Horrible

Isabel

Séjour de 2 nuits en mars 2024
Réponse de Anna le 8 avr. 2024
We apologize that you didn't enjoy your stay with us.

2/10 Horrible

Stori

Voyage en famille
Les points forts : Personnel et service
We were unable to sleep due to the noise that echos through the hotel from the first floor. The sound of people from the bar kept us up until they closed at midnight. The reason we came into town was for a volleyball tournament and we had to be up early. After the bar closed people continued to stay outside their rooms and continue drinking which was even louder once they were on the 5th floor.
Séjour de 1 nuit en mars 2024
Réponse de Anna le 8 avr. 2024
We apologize for the experience you had at our hotel, thank you for your feedback

2/10 Horrible

Nicole

Les points faibles : Infrastructures et conditions de l’hébergement
N/A
Séjour de 1 nuit en mars 2024
Réponse de Anna le 8 avr. 2024
We apologize that you didn't enjoy your stay.

10/10 Excellent

Brenda

Séjour de 1 nuit en mars 2024
Réponse de Anna le 8 avr. 2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Steve

Séjour de 1 nuit en mars 2024
Réponse de Anna le 8 avr. 2024
We are happy you had a pleasant experience at our property

4/10 Médiocre

Kirk

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
No AC, arrived in room at 75 degrees. Turned the AC on, was 78 degrees that evening with unit running entire day. Zero communication from staff regarding dining accommodations or protocols for even trying to order a meal. Woke up to a live band at 7 am on a Sunday morning.
Séjour de 2 nuits en mars 2024
Réponse de Anna le 8 avr. 2024
We apologize for the inconveniences of your stay, thank you for your feedback

4/10 Médiocre

Andre

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Fire alarms going off all night
Séjour de 2 nuits en mars 2024
Réponse de Anna le 8 avr. 2024
Thank you for your feedback

4/10 Médiocre

SAM

Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
fire alarm going off for hours. it was not easy with a super loud sound going off in the room.
Séjour de 1 nuit en mars 2024
Réponse de Anna le 8 avr. 2024
We apologize for the inconvenience of the fire alarm, thank you for your feedback

10/10 Excellent

Valerie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The only thing i didnt care for this time around was the very loud group after 11 pm. Sound does carry. Everything was great, as usual!
Séjour de 1 nuit en mars 2024
Réponse de Anna le 8 avr. 2024
We are happy you had a pleasant experience at our property

2/10 Horrible

Jennifer

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was a convenient location to the Rivercenter. Unfortunately we were on floor 6 and it was over 70 degrees outside and because it was March they couldn't turn on the air. It was 86 degrees in our room and would not cool down even with a window open! It was so loud outside with the window open!
Séjour de 2 nuits en mars 2024
Réponse de Anna le 8 avr. 2024
We apologize for the inconvenience

2/10 Horrible

Lynn

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terrible!
We stayed here for a dance competition with our friends. Air was broke through the entire hotel. Hotel rooms felt like it was 100 degrees. We had our window open to cool the room down. No lock on the window so it didn’t matter if we kept it closed or open, someone could still get in. Plaster from work they did in the bathroom was all over the floor in the bathroom and by the doors with shoe print. No place to put clothes, which didn’t matter because we leave them in our suitcase. Not staying here again. We stayed here two years back and their air was “broken” then too along with not having half the food we wanted to order in the hotel. We stayed here because our friends wanted to. Next year I’m going back to the Blackhawk Hotel.
Séjour de 2 nuits en février 2024
Réponse de Staff le 8 avr. 2024
We do apologize for the inconvenience

2/10 Horrible

Jason

Voyage en famille
Les points forts : Propreté et confort de la chambre
Breakfast was 25 dollars an adult…temperature was uncomfortable in room.
Séjour de 2 nuits en février 2024
Réponse de Staff le 8 avr. 2024
Our breakfast is 15 per person and we do apologize for the inconvenience

2/10 Horrible

Torrie

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We were in town for a dance competition. The horel air was not working, by the time maintenance checked, our room was 85 degrees. After multiple complaints we switched rooms. We were able to get in a room with an open window to keep it cool enough (it is february in Iowa. We should not be sleeping with the window open.) Staff was doing what they could, but this is a property management issue that needs resolved!
Séjour de 1 nuit en février 2024
Réponse de Staff le 8 avr. 2024
we apologize for the inconvenience

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service
Fair but wouldn’t recommend
The hotel itself is very clean but once we got to our room the door handle was falling off. The air wasn’t working! We were able to open our windows but had no screens & only opened a few inches. Not to mention they over booked clients so our double queen beds room had to be changed to a king suite for 2 people. The couch bed wasn’t very comfortable. And the shower was leaking all over the floor with poor water pressure.
Séjour de 1 nuit en février 2024
Réponse de Staff le 8 avr. 2024
I will have maintenance look into this

4/10 Médiocre

Nicole

Séjour de 2 nuits en février 2024
Réponse de Anna le 8 avr. 2024
We are sorry to hear you didn't have a pleasant experience at our hotel

8/10 Bien

Ann

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
This is a nice hotel, clean, well managed. A little trouble checking in as they were unable to make key cards. The young man at the desk needs a little coaching on how to speak to customers during a crisis. So I smiled and told him how sorry I was this was happening, and we were going to take a seat, put our luggage over here, and that I was sure it would be up and running in no time.
Séjour de 1 nuit en février 2024
Réponse de Staff le 8 avr. 2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Casandra, Delmar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Would be better if had microwaves in rooms
Séjour de 1 nuit en décembre 2023
Réponse de Staff le 8 avr. 2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice, clean, updated hotel
Beautiful hotel, nice and clean, perfect for a short little weekend getaway for me and my daughter. The only downside was that the pool area was closed for maintenance.
Séjour de 1 nuit en février 2024
Réponse de Staff le 8 avr. 2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not bad
I was only here for one night. The receptionist who checked me in was very friendly and welcoming. The room was fine for the most part, however it was very warm. When I left in the morning it was 83 degrees, despite the thermostat being set at 65. The fire alarm also went off in the morning, but I don't believe anybody is at fault for that. Overall, I did enjoy my stay and would probably stay again if I am ever back in the area.
Séjour de 1 nuit en février 2024
Réponse de Staff le 8 avr. 2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will stay again
It was good! We have stayed before and will definitely stay again. Location is great.
Séjour de 1 nuit en février 2024
Réponse de Staff le 8 avr. 2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Nikita

Séjour de 1 nuit en février 2024
Réponse de Staff le 8 avr. 2024
We are happy you had a pleasant experience at our property

10/10 Excellent

Krista

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Staff le 8 avr. 2024
We are happy you had a pleasant experience at our property

4/10 Médiocre

Patricia

Voyage en couple
It was a well maintained property. Very clean. However, our room was extreeemly hot! The thermostat said 84 even after turned off. Since our room overlooked the lobby we couldn’t even open a window to cool it off. There were two other rooms in our party and they had the same problems with the heat. As soon as we could in the morning we checked out!
Séjour de 1 nuit en février 2024
Réponse de Staff le 8 avr. 2024
we apologize for the inconvenience

4/10 Médiocre

Melinda

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Rough Shape...
There were several spots of noticeable damage to the walls that were very badly "patched", the floors in the bathroom didnt look like they had been mopped in a while with dirt streaks all over them, there was a hole in the bayhroom door by the door knob that you could see through and it was uncomfortably hot in the whole hotel and room. The room thermostat was set to 65, but it jept blowing hot area and the actual temperature of the room was 77. Other guests we rode the elevator with mentioned it was the same in their room too. It felt like i was saying in a $50/night hotel, not one that was almost $200. Very disappointing.
Séjour de 1 nuit en février 2024
Réponse de Staff le 8 avr. 2024
we apologize for the inconvenience

6/10 Satisfaisant

paula

Séjour de 1 nuit en octobre 2023
Réponse de Staff le 18 avr. 2024
Thank you for taking the time to leave us a rating

8/10 Bien

Kami

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
No casino
The reason why we booked this hotel was because it stated on their website that the Rhythm City casino was a 2 minute walk. Come to find out there is no casino. I believe it’s a 16 minute drive instead. Also the pool wasn’t open for use.
Séjour de 1 nuit en février 2024
Réponse de Staff le 18 avr. 2024
Thank you for your feedback

4/10 Médiocre

Joshua

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This is the 2nd time we’ve stayed here in 30 days and this time was much worse than the first time! The shower conditioner bottle was to be affixed to the wall in the shower and it was lying on the shower floor, the shower was a stead drip and wouldn’t shut off and to add the shower wouldn’t turn on! We had to call maintenance to turn it on for us! The toilet paper holder was loose and barely hanging on to the cabinet! There were missing and loose outlet covers, which is a safety concern! The room was super hot and we couldn’t get the temp down any lower than 73 degrees!! We are exited to stay here for the pool but it wasn’t operational either! All in all these are all maintenance issues that the hotel and discounts should be given if these items persist it’s hard to justify the nightly rate!!
Séjour de 1 nuit en février 2024
Réponse de Staff le 18 avr. 2024
Thank you for taking the time to leave us a review, we appreciate your business and feedback

2/10 Horrible

Cassidy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sauna Room
We checked in and had to leave right away for an event so we didn’t even get to see the room until later. When we did get up to the room the thermostat was at 87 degrees and it was like a sauna. There was no way to turn on “air conditioning” we had to turn it off all together. It never cooled down. We asked for fans they didn’t have any. At midnight we had enough and tried to see if the Walmart ten miles away had a fan and they were closed. The desk didn’t help us at all! We were only given Hilton honors points and not refunded our room. I will never stay here again as we didn’t sleep a wink. Should have just drove home in the middle of the night!
Séjour de 1 nuit en janvier 2024
Réponse de Staff le 18 avr. 2024
Thank you for the feedback, we do apologize for the inconvenience you experienced

4/10 Médiocre

Ian

Séjour de 5 nuits en janvier 2024
Réponse de Staff le 18 avr. 2024
Thank you for taking the time to leave us a postive rating

2/10 Horrible

Steve

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Staff le 18 avr. 2024
Thank you for taking the time to leave us a rating

10/10 Excellent

juanesha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Staff le 18 avr. 2024
Thank you for the positive rating

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Staff le 18 avr. 2024
Thank you for the postive rating

2/10 Horrible

Ty

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
There is an issue with the Expedia payment interface and we were charged twice by the property. This has caused significant waste of time and energy to get the extra charges reversed. The property insists I research and resolve how Expedia pays the property and they state they don’t handle this. The hotel charges $100 more per night to book directly, but buyer beware.
Séjour de 1 nuit en janvier 2024
Réponse de Staff le 18 avr. 2024
You are correct when you book 3rd party we have no access to your payment. Thank you for taking the time to leave a review

6/10 Satisfaisant

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Got a great deal on the room. Nice hotel. Spacious. Unfortunately, the heat didn’t work in our room. Maintenance came and diagnosed it very quickly. Got us in a new room quickly, as well. My only gripe was the smell of oil or something in the air everywhere, which I presume came from the griddle in the kitchen directly below us.
Séjour de 1 nuit en janvier 2024
Réponse de Staff le 18 avr. 2024
Thank you for the feedback

8/10 Bien

Andrea

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Needed a break
This is a lovely hotel. I took a couple of kids to get us out during several days of snow/cold/trapped at home. The restaurant was out of a couple of items but we figured it out. Our only complaint was the temperature throughout the lobby, restaurant, and pool area--it was cold!
Séjour de 1 nuit en janvier 2024
Réponse de Staff le 18 avr. 2024
Thank you for your feedback