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Avis sur Dusit Thani Residence Davao

4.5 out of 5
Dusit Thani Residence Davao
Stella Hizon Reyes Drive, Barrio Pampanga, Davao

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 39 avis sur 56." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 56." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 56." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 56." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 56." "

9,2/10

Propreté

9,2/10

Personnel et service

9,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

9,6/10

Écoresponsabilité

Avis

10/10 Excellent

edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great hotel
Séjour de 2 nuits en avril 2024
Réponse de Christoph le 24 avr. 2024
Dear Jose,Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to receive a perfect rating of 5 out of 5 from you. It is truly rewarding to know that we were able to meet and exceed your expectations during your time with us.Your positive feedback is greatly appreciated, and we are delighted to have provided you with an exceptional experience. We look forward to welcoming you back for another memorable stay in the future.Warm regards,Christoph KuchCluster General Manager

6/10 Satisfaisant

Evan

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Christoph le 24 avr. 2024
Dear Evan,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your rating of 3 out of 5 and are grateful for your constructive feedback. We are always looking for ways to improve our services and guest experience, and your input is invaluable to us.We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience.Best regards,Christoph KuchCluster General Manager

8/10 Bien

REAN LIONELLE, HONOLULU

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Christoph le 24 avr. 2024
Dear Rean,Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you had a positive experience overall and that you rated us 4 out of 5. We appreciate your constructive feedback and will take it into consideration to continue improving our services.We are glad that you enjoyed your stay and hope to have the opportunity to welcome you back in the future.Best regards,Christoph KuchCluster General Manager

8/10 Bien

Renan Jim Jaro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very attentive and respectful staff.
Séjour de 2 nuits en avril 2024
Réponse de Christoph le 24 avr. 2024
Dear Renan,Thank you for sharing your positive feedback about your recent stay with us. We are delighted to hear that you found our staff to be very attentive and respectful. Providing exceptional service is a top priority for us, and we are thrilled that our team's efforts contributed to your positive experience.Your kind words are truly appreciated, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Christoph KuchCluster General Manager

10/10 Excellent

Ruel

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Christoph le 24 avr. 2024
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to receive a perfect rating of 5 out of 5 from you. It is truly rewarding to know that we were able to meet and exceed your expectations during your time with us.Your positive feedback is greatly appreciated, and we are delighted to have provided you with an exceptional experience. We look forward to welcoming you back for another memorable stay in the future.Warm regards,Christoph KuchCluster General Manager

10/10 Excellent

Jose

Séjour de 1 nuit en mars 2024
Réponse de Christoph le 24 avr. 2024
Dear Jose,Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to receive a perfect rating of 5 out of 5 from you. It is truly rewarding to know that we were able to meet and exceed your expectations during your time with us.Your positive feedback is greatly appreciated, and we are delighted to have provided you with an exceptional experience. We look forward to welcoming you back for another memorable stay in the future.Warm regards,Christoph KuchCluster General Manager

4/10 Médiocre

Justin

Voyage d’affaires
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
On March 26, upon my arrival, I found that my key card for room R802 was not working. Despite visiting the lobby multiple times to get a new key card, the issue persisted. It took 15 minutes for someone to finally open the door for me, and throughout this ordeal, there was no apology or acknowledgment of the inconvenience from the front desk staff. As a seasoned traveler who frequently stays at various hotels, I must say that this experience did not meet the level of service I would expect from a 4-star hotel. Furthermore, on March 28 around 6:20am, I discovered a cockroach crawling on the wall in my room. This raises concerns about the sanitary conditions of the room, especially considering the reputation of your hotel as a 4-star establishment. When I reported this to the front desk staff, I was surprised by the lack of empathy or proactive response. The staff simply took a picture and did not offer any apology or assurance that the issue would be addressed.
Séjour de 3 nuits en mars 2024
Réponse de Christoph le 24 avr. 2024
Dear Justin,Thank you for sharing your feedback about your recent stay with us. We are deeply sorry to hear about the issues you encountered during your visit. It is disappointing to learn about the inconvenience with your key card and the presence of a cockroach in your room.We take matters of guest satisfaction and cleanliness very seriously, and we apologize for falling short of your expectations. Your concerns have been addressed with our team to ensure that such incidents are promptly handled and do not recur in the future.We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more positive experience that reflects the high standards we aim to uphold.Warm regards,Christoph KuchCluster General Manager

10/10 Excellent

Logan, Northland

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The quality food and service is outstanding. I’m very impressed and based on this will be looking for more of these hotels in my destinations
Séjour de 1 nuit en février 2024
Réponse de Christoph le 27 févr. 2024
Dear Logan, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Roxann Mae, Newton

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect place to relax and unwind! The room is so clean and my favorite part is the breakfast buffet!!!
Séjour de 1 nuit en janvier 2024
Réponse de Christoph le 23 févr. 2024
Dear Roxann, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

jeffrey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and friendly place. I stay there every time i travel to Phillipines from usa. I would highly recommend this place.
Séjour de 2 nuits en janvier 2024
Réponse de Christoph le 23 févr. 2024
Dear Guest, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Gerald

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dusit Thani is my favorite in Davao
Séjour de 2 nuits en décembre 2023
Réponse de Christoph le 29 janv. 2024
Dear Guest, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph Kuch General Manager

10/10 Excellent

Cristina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Christoph le 15 janv. 2024
Dear Cristina, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Jorelyn

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Big, beautiful room for my family. Only thing I complain is that, when you book a room for 5, with breakfast, then all 5 guests should be free, especially that they’re children 10 under.
Séjour de 2 nuits en décembre 2023
Réponse de Christoph le 15 janv. 2024
Dear Jorelyn, Thank you for your feedback. We will certainly note the rooms for improvement and address this with the team. Looking forward to your next visit!Sincerely,

8/10 Bien

WILLIAM L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Christoph le 15 janv. 2024
Dear William, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Cristina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My favorite hotel in Davao and will stay here again. Their spa is awesome, I love the steam room. They’ll let you use it for 20 mins first before you’ll get your amazing massage. Forgot the name of the therapist but she’s awesome! Their suite is spacious, bed is comfortable. Everything about this hotel is just great and will bring my family again to Dusit Thani
Séjour de 1 nuit en janvier 2024
Réponse de Christoph le 16 janv. 2024
Dear Cristina, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

2/10 Horrible

Dipesh

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Booked a 2 night stay from 24 Dec.Arrived at the hotel around 3am after celebrating Christmas Eve dinner with the family. When we arrived, the security personnel told us to place our luggage onto the trolley expecting that someone will bring our luggage to our room. However we were told to push the trolley ourselves because there was no bellboy around to help. On the first night, when taking a shower, I saw 2 cockroaches on the sink. Since they were pretty small and it was quite late, I had to kill them myself and throw them out. On the second night, we decided to extend our stay. I specifically asked the receptionist if we were going to stay in the same room as it is a hassle moving our things. She confirmed that we can stay in the same room but we need to pay a bit extra for this. We agreed but within few minutes of being in the room we received a call from the same receptionist saying that the room will no longer be available because the owner of the unit wants to stay the night. So in the end we were moved to another room for our 3rd night stay.Upon brief inspection, we noticed that the phone was not working. We reported it at the reception before noon on our way out.Got back around 10pm, phone was still not fixed. We decided to dismiss it since we didn’t really need the phone. Decided to have a bath, but the tub was leaking.Nearly slipped because the bath rug was already wet from the leak.Then found out the hot water was not working. Disappointing stay!
Séjour de 2 nuits en décembre 2023
Réponse de Christoph le 15 janv. 2024
Dear Guest, Thank you for letting us know about your stay with us. We sincerely apologize for the inconvenience we have caused you during your stay. Rest assured that my team is addressing this properly. We hope you give us another chance to be of service to you soon.Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Kejie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
有过不愉快的住宿体验，但最终给我处理了，换给我海景套房。谢谢帮助，最终体验都挺好的。
Séjour de 2 nuits en décembre 2023
Réponse de Dusit Thani Residence Davao le 14 déc. 2023
Dear Kejie, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Todd, Redding

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Dusit Thani Residence Davao le 2 déc. 2023
Dear Todd, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Kejie

Séjour de 1 nuit en novembre 2023
Réponse de Dusit Thani Residence Davao le 2 déc. 2023
Dear Kejie, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Kejie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
有一段很好的经历，遇到了不错的本地人。 服务很好，房间很大，最好两个人以上使用。
Séjour de 2 nuits en octobre 2023
Réponse de Dusit Thani Residence Davao le 5 nov. 2023
Dear Kejie, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Gerald Ray

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is my second time staying at the Dusit Thani in Davao! But the niceness and helpfulness of the staff has made me a regular Dusit Thani customer! They really make you feel special!
Séjour de 5 nuits en octobre 2023
Réponse de Dusit Thani Residence Davao le 26 oct. 2023
Dear Gerald Ray, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Brian

Séjour de 2 nuits en octobre 2023
Réponse de Dusit Thani Residence Davao le 5 nov. 2023
Dear Brian, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Ma Fatima

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Dusit Thani Residence Davao le 26 sept. 2023
Dear Ma Fatima, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Gerald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place was excellent!! The staff was one of, if not the nicest staff of any hotel I’ve been to. Not just the Philippines either.
Séjour de 1 nuit en septembre 2023
Réponse de Dusit Thani Residence Davao le 7 sept. 2023
Dear Gerald, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Jasmin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I found the staff in the madayaw restaurant is helpful approachable and her name is jessica cano
Séjour de 1 nuit en août 2023
Réponse de Dusit Thani Residence Davao le 7 sept. 2023
Dear Jasmin, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

6/10 Satisfaisant

ROSALITA, GRASS VALLEY

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The check in process was slow. The room was dirty and old.
Séjour de 2 nuits en août 2023
Réponse de Dusit Thani Residence Davao le 16 août 2023
Dear Rosalita, Thank you for your feedback. We will certainly note the rooms for improvement and address this with the team. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Mikko

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Suosittelen
Todella ystävällinen ja palvelualtis henkilökunta. Sisäpihalla viihtyisät uima-altaat. Ruoka hyvää. Monipuolisia palveluita saatavilla. Hienoin ja kallein majoituspaikka Davao Cityssä, mutta ehdottomasti hintansa arvoinen.
Séjour de 2 nuits en mai 2023
Réponse de Dusit Thani Residence Davao le 16 août 2023
Dear Mikko, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Nelson

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was magnificent. The food was amazing. Staff was courteous and helpful.
Séjour de 1 nuit en juillet 2023
Réponse de Dusit Thani Residence Davao le 2 août 2023
Dear Nelson, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

8/10 Bien

DEWAIN, UNIONDALE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was big and cozy, friendly staff, and good food offered
Séjour de 1 nuit en juillet 2023
Réponse de Dusit Thani Residence Davao le 16 juil. 2023
Dear Dewain, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Morten

Séjour de 1 nuit en mai 2023
Réponse de Dusit Thani Residence Davao le 29 mai 2023
Dear Morten, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Ferdinand

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
a classy place to stay at Davao City. Beautiful Residences with amazing buffet breakfast and very close to the airport.
Séjour de 1 nuit en avril 2023
Réponse de Dusit Thani Residence Davao le 26 avr. 2023
Dear Ferdinand, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

8/10 Bien

Wendy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved inroom dining selection, service and availability 24 hours
Séjour de 2 nuits en avril 2023
Réponse de Dusit Thani Residence Davao le 26 avr. 2023
Dear Wendy, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

8/10 Bien

Ross

Voyage en couple
Les points forts : Personnel et service et équipements
Only reason I didn’t give the stay excellent status was because there was a light that would not turn off and the coffee table was stained with cup stains. Other then that it was amazing. Staff were all amazing. 2 staff members that stood out to me were during breakfast. Sheri and Princess. They were amazing extremely friendly, informative, and to me ideal employees. Princess was always on top of clearing the table and filling water and Sheri was always right on top of everything seating and coffee. Sheri always seems to have a smile on her face even with a mask on you could tell she was pleased with her job and what she was doing!
Séjour de 4 nuits en avril 2023
Réponse de Dusit Thani Residence Davao le 17 avr. 2023
Dear Ross, Thank you for your feedback. We will certainly note the rooms for improvement and address this with the team. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

KA HUNG

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
整體都非常舒服，無論設施、餐廳、服務態度都很好。少少可惜的 二樓泳池不是公開，要預約先能去。希望可以改善。 但整體真的比個讚。非常舒服的旅程。
Réponse de Dusit Thani Residence Davao le 3 avr. 2023
Dear Ka Hung, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

8/10 Bien

Clay

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 9 nuits en mars 2023
Réponse de Dusit Thani Residence Davao le 13 mars 2023
Dear Clay, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

henry dalaza

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything is great
Séjour de 1 nuit en février 2023
Réponse de Dusit Thani Residence Davao le 8 mars 2023
Dear Henry, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

henry dalaza

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s the center to go places around Davao city and visit other islands
Séjour de 1 nuit en février 2023
Réponse de Dusit Thani Residence Davao le 17 févr. 2023
Dear Henry, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Amy

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly and accommodating staff
Réponse de Dusit Thani Residence Davao le 29 déc. 2022
Dear Amy, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Scott

Séjour de 2 nuits en décembre 2022

8/10 Bien

Ed, San Diego

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property’s location was great. It offers an unobstructed view of the neighboring Samal Island. It’s also in the outer edges of town, so it was quiet. Cabs were also easy to get. Security was very visible and the perimeter of the property was well fenced. There’s a piano lounge that provides nightly entertainment. The two on-site restaurants offers Thai cuisine and a buffet. The pool was clean and well maintained. The room offers a full kitchen with a stove, microwave, and an espresso machine. The beddings smelled good and the pillows fluffy. There is also a washer/dryer in the room. The staff even provided detergent and walk us through the machine’s operation. Just a couple of improvement feedback; there are numerous unlabeled switches for the lights which confuses you. And after 11:00PM, calls for room service, or even calls to the front desk were answered. The staff really went out of their way to make our stay very pleasant and comfortable.
Réponse de Dusit Thani Residence Davao le 18 nov. 2022
Dear Ed, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Aileen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff. They are respectful and happy to help. I don’t have to wait long for them to respond like picking up my trash when I leave them outside my door, when I ask for things I need like additional pillows, towels, etc. i feel safe.
Séjour de 2 nuits en octobre 2022
Réponse de Dusit Thani Residence Davao le 17 oct. 2022
Dear Aileen, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Nenith

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Hotel at Davao.The staff at this property are all great and friendly! They all go above and beyond to make your stay comfortable. Overall, my mother and I had a great experience. The staff was incredibly helpful and the amenities were great. The room was wonderful, neat and clean. Thank you!
Séjour de 2 nuits en septembre 2022
Réponse de Dusit Thani Residence Davao le 3 oct. 2022
Dear Nenith, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

WILLIAM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Have stayed at Dusit before, that is why I stayed again, a really nice place, I recommend it to anyone looking for clean rooms and great service.
Séjour de 2 nuits en août 2022
Réponse de Dusit Thani Residence Davao le 19 août 2022
Dear William, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit!Sincerely, Christoph KuchGeneral Manager

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very helpful and pleasant. Amenities was complete, I even have a washer/dryer in my suite. The room is very spacious and comfortable. Pastries at the Dusit Gourmet was delicious. Pool looks very inviting. Will surely stay again.
Séjour de 4 nuits en juin 2022
Réponse de Dusit Thani Residence Davao le 20 juil. 2022
Dear Leslie, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit! Sincerely, Christoph Kuch General Manager

4/10 Médiocre

James

Voyage en couple
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was really looking forward to a great experience, unfortunately that was not what i received. The hotel is beautiful and the staff is friendly and accommodating, but there were many problems with the room and when i shared these with management, their response was entirely unsatisfactory. The first problem we noticed was the front door lock and security hasp would not close. We couldn't lock the door to the room! The next day, engineering came by and we had to sit there and wait while they banged on the plates as they tried to get things aligned for about an hour. The bathroom has not been stocked or properly cleaned. There were no towels, washcloths, or soap. There was garbage on the floor, uncleanned faucet handles, and non-working vanity lights. The bidet water pressure was so high you could cut a bar of soap! The kitchen in the room was nice, but there were so few items available to cook with, and an equally few ways to clean, if you choose to cook. 1 pan, 1 slotted turner/spatula, 2 plates, bowls, forks, butter knives, a cutting board, and 4 wine glasses. Any other cooking necessities we had to provide. No dish soap, sponges, dish towels, and no automatic dishwasher detergent for the dishwasher. The most offensive part of the kitchen was the 2 times the filter box under the sink overflowed and spilled foul smelling muck all over my feet and the floor. In both instances engineering was dispatched and spent about an hour cleaning up the mess.
Séjour de 12 nuits en juin 2022
Réponse de Dusit Thani Residence Davao le 20 juil. 2022
Dear James, Thank you for letting us know about your stay with us. We sincerely apologize for the inconvenience we have caused you during your stay. Rest assured that my team is addressing this properly. We hope you give us another chance to be of service to you soon. Sincerely, Christoph Kuch General Manager

10/10 Excellent

Rodolfo

Séjour de 2 nuits en mai 2022
Réponse de Dusit Thani Residence Davao le 2 juin 2022
Dear Rodolfo, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit! Sincerely, Christoph Kuch General Manager

6/10 Satisfaisant

I Yu

Séjour de 3 nuits en mai 2022

10/10 Excellent

Julita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to everything. Beautiful room, comfortable bed. Staff are friendly and are ready to help when you need something. Beautiful ground with a nice swimming pool. Modern decorations for the mother's day celebration.
Séjour de 4 nuits en mai 2022
Réponse de Dusit Thani Residence Davao le 16 mai 2022
Dear Julita, We are glad you loved your stay with us! It is our sincere pleasure to be of service to you. Looking forward to your next visit! Sincerely, Christoph Kuch General Manager

2/10 Horrible

Steven

Séjour de 4 nuits en mars 2022

10/10 Excellent

Maricar

Séjour de 1 nuit en février 2022