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Avis sur Urban Rose Hotel and Apartment

3 out of 5
Urban Rose Hotel and Apartment
Jamhuri Asia Street, Dar es Salaam

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 12 avis sur 48." "
Note des voyageurs de 8 (Bien), d’après 24 avis sur 48." "
Note des voyageurs de 6 (Satisfaisant), d’après 10 avis sur 48." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 48." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 48." "

8,4/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Shiraz H

Séjour de 11 nuits en janvier 2023
Réponse de Raaj Singh le 6 mars 2023
Dear Sir Greetings from Urban Rose Hotel.Thank you for the great review!, We work hard to meet expectations like yours We look forward to have you with as again in the near future Kind RegardsRaaj

6/10 Satisfaisant

riyaz

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Room had cockroaches and they were pretty run down. The stuff we’re very polite, good and accommodating. Hotel needs major renovations. I will not stay there again, unless the hotel does major renovations. Location is excellent.
Séjour de 6 nuits en juillet 2022
Réponse de Raaj le 7 sept. 2022
Dear SirGreetings from Urban Rose Hotel.We really appreciate you taking the time out to share your experience with us!, We have made note of your concerns on we will definitely look into the matter ensure its all in order We look forward to have you with as again in the near future Kind RegardsRaaj

10/10 Excellent

Bøje

Séjour de 2 nuits en juillet 2022

10/10 Excellent

Nurudeen

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is in the city and easy access to the shops, restaurant and many other places.
Séjour de 1 nuit en avril 2022
Réponse de Raaj le 28 avr. 2022
Dear Sir/Madam Greetings from Urban Rose Hotel. hotel is located in city center walkable distance for shopping and restaurants. kind regards

10/10 Excellent

riyaz

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 4 nuits en mars 2022
Réponse de Raaj le 23 mars 2022
Dear Mr Riyaz Greetings from Urban Rose Hotel. thank you for taking time out to share your valuable feed back with us. with a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. as a valued guest, your feed back is extremely important and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service going forward as well. it was a pleasure to have your stay with us. we look forward to welcoming you back. kind regards Raaj

10/10 Excellent

Nirmala

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2022
Réponse de sameer le 25 févr. 2022
Dear Valued Guest , Thank you for your honest review . Looking for to serve you again ...! Thanks Regards, Sameer Patel

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Confort de la chambre
Awful room.
This place has poor air conditioning and doesn’t work we had to change room 2 times after a long journey with flight from Sweden. The management could only say sorry when I asked why they didn’t check the room before they rent it out? The restaurant is also terrible am a chef myself and the pepper steak was dry and was delivered in small pieces. When ordering for my daughter noodles I received pasta tasteless. And they have the heart to charge us tax on the damn bill. we moved all our heavy luggage in the heat twice at the middle of the night. I definitely not recommending this place if you want a relaxing vacation.
Séjour de 1 nuit en janvier 2021
Réponse de Raaj Singh le 11 févr. 2021
Dear Sir/Madam Greetings from Urban Rose Hotel. thank you for taking time out to share your valuable feed back with us. we Sincerely regret for inconvenience caused, we had look into the issues mention and fixed them immediately. looking forward to welcoming you back. kind regards Raaj

10/10 Excellent

Caleb, Raleigh, NC

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was my first time staying at this particular hotel in Dar. I had a great experience staying here. It is centrally located and has very friendly and professional staff. I arrived at the hotel one day after my initial booking due to flight cancelation. When I emailed Expedia and the hotel about my delay, the hotel management was very responsive and very flexible with my arrival date changes. When I finally arrived at the hotel, checking in was very easy. The receptionists were friendly and helpful. Many thanks to Eunice and Gertrude. My room was clean and well kept, thanks to Mwasi and all the room services staff. The breakfast was great and the restaurant team members were very very helpful and professional. During my stay, I had some challenges connecting my work computer on free wifi provided at the hotel, and this was mainly due to my work computer security settings and not necessarily the hotel wifi issue. I eventually had to get a personal router from the local internet providers. Thanks to Manager Raaj, who provided a car and driver to take me around to the internet provider store to get what I needed for my work computer to work. I highly recommend this place for anyone who wants to stay closer to everything in the city.
Séjour de 3 nuits en décembre 2020
Réponse de Raaj Singh le 10 déc. 2020
Dear Mr Caled Greetings from Urban Rose Hotel. thank you for taking time out to share your valuable feed back with us. with a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. as a valued guest, your feed back is extremely important and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service going forward as well. it was a pleasure to have your stay with us. we look forward to welcoming you back. kind regards Raaj

10/10 Excellent

Ade, London, UK

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Receptionists were friendly and helpful. Many thanks to Eunice and Gertrude. Great Customer Service and Care. Bell boys, drivers were very helpful. Special thanks to Joshua who always helps with my Shopping with smiles. He escorted me to exchange my money.....which was just about 5mins walk. Martha had smiles on her face while cleaning up my room. Manager Raaj kept in touch even before my arrival, and introduced himself. He made sure I lacked nothing. Manager and Receptionists call to find out about my well-being. Driver Barak was exceptional. Always prompt, safe, knows everywhere in Dar. Friendly, level-headed, and very helpful, offering advice. He's the equivalence of a "human Yellow Pages", lol!! Location is less than 7mins walk from Restaurants (I recommend Chef Pride), about 1hr to the Airport (due to a bit of traffic). A team of fantastic people who showed teamwork and friendliness towards each other, a bunch of naturally nice people!! Thank you all, and God Bless!!
Séjour de 7 nuits en septembre 2020
Réponse de Raaj Singh le 24 sept. 2020
Dear Sir Greetings from Urban Rose Hotel. thank you for taking time out to share your valuable feed back with us. with a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. as a valued guest, your feed back is extremely important and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service going forward as well. it was a pleasure to have your stay with us. we look forward to welcoming you back. kind regards Raaj

10/10 Excellent

JenniferN, Davis, California USA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were tremendously kind and helpful from the moment we stepped out of our vehicle. The complementary breakfasts were unusual and delicious, with different Indian and East African dishes every morning. The rooms are spacious and clean with excellent air conditioning. The location is interesting with so much activity surrounding it. I would highly recommend this nplace!
Séjour de 2 nuits en juin 2019
Réponse de Raaj Singh le 8 juil. 2019
Dear Jennifer N Greetings from Urban Rose Hotel. thank you for taking time out to share your valuable feed back with us. with a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. as a valued guest, your feed back is extremely important and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service going forward as well. it was a pleasure to have your stay with us. we look forward to welcoming you back. kind regards Raaj

10/10 Excellent

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel was just as described, we had two rooms and a full kitchen. breakfast and restaurant was very good. Staff were excellant
Séjour de 1 nuit en mars 2019
Réponse de Raaj Singh le 10 avr. 2019
Dear Sir Greetings from Urban Rose Hotel. thank you for taking time out to share your valuable feed back with us. with a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. as a valued guest, your feed back is extremely important and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service going forward as well. it was a pleasure to have your stay with us. we look forward to welcoming you back. kind regards Raaj

8/10 Bien

Sureshkumar

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Urban Rose stay
Comfortable business stay as it is in the city centre.
Séjour de 4 nuits en mars 2019
Réponse de Raaj le 12 mars 2019
Dear Suresh Kamar, Greetings !!! Thank you for taking time out to share your valuable feedback with us. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback is extremely important and will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service going forward as well. It was a pleasure to have your stay with us - we look forward to welcoming you back. kind regards Raaj

8/10 Bien

Imran

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything fine, except terrible wifi
All was fine. But internet connection /wifi/ is terribly unreliable. If that is important to you. This hotel is not for you. Otherwise , staff are nice, location is good, rooms are clean. And Breakfast buffet was just okay. Minimal options, but enough.
Séjour de 3 nuits en août 2018
Réponse de Raaj le 4 oct. 2018
Dear Sir Greetings from Urban Rose Hotel. Thank you so much for your review we sincerely regret for the inconvenience caused. we have fixed the internet issue. we would love to host you again. looking forward kind regards Raaj

10/10 Excellent

Sharad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very Good Location
Séjour de 1 nuit en mai 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Wolfgang

Les points forts : Personnel et service et confort de la chambre

8/10 Bien

Peter

Les points forts : Propreté et confort de la chambre

8/10 Bien

Chandrakant, Ahmedabad, India

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Good option for family stay
Comfortable and meeting requirement

6/10 Satisfaisant

AC, Michigan

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
A bit of a shabby room but good location and quality service.

8/10 Bien

Max, San Francisco, USA

Les points forts : Propreté, personnel et service, confort de la chambre
Good hotel for families
I stayed in the Urban Rose for 5 days with my wife and 2 kids. The rooms were clean and comfortable, and breakfasts included with my room quite good. We stayed in the 2 bedroom family rooms- it was very nice for the kids to stay in their own room and have a common area for all. The hotel decore was in decent shape, though not particularly fancy. The staff at the front desk and bellmen were very helpful on multiple occasions. Overall, a comfortable place to stay and good value for a family.

8/10 Bien

Martine, Norway

Les points forts : Personnel et service
Good service
We stayed just one night, waiting to go to Zanzibar. The staff were very helpful, and serviceminded,the driver were waiting for us at the airport even though we were three hours late. Don't know to much about the area around the Hotel.

6/10 Satisfaisant

Kenneth, USA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good nights rest
We stayed here for one night before leaving for Arusha to start Safari. The room was huge. It had a great restaurant on premises. We felt secure at the hotel. Staff was attentive and kind. Even made us "to go" breakfast for our bus ride.

6/10 Satisfaisant

jennifer, Mobile

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Over night in Dar es Salaam
Nice location. Large unit with bedroom, TV den room, large kitchen dining entrance area and deck area overlooking lower street. Enjoyed visit, walking around town and going to National Museum. Very clean, nice service.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
A little better than average
I stayed at the hotel for seven nights. The large room had a king size bed which was comfortable but I got annoyed that the bottom sheet was not fitted and kept coming loose during the night. There was a sitting room with TV, good sized kitchen, with newish refrigerator and microwave (but no dining table) and a balcony. The air conditioning worked well but the room always smelled mildewy. Overall the hotel could use some sprucing up (paint, plaster repair, newer furniture). The desk staff were helpful and the dining staff were friendly. The breakfast buffet has something for everyone but the food is just OK. I did appreciate the fresh fruit and fresh made omelets. When I checked out they charged me a $25 "city tax". I had not been told about this when I booked the hotel (on-line) and a colleague of mine (who stays in Dar every year) said there is no such thing. Except for this last thing, I pretty much got what I expected based on the reviews.

8/10 Bien

kate, england

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicely decorated. Massive spacious rooms
Came to country for friends wedding. Had a lovely time. Hotel was nice with great restaurant which catered to my needs as I was allergic to sunflower oil. So they changed and cooked mine in olive oil very kind of them

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Simple and old
Old hotel in Indian area of the town. Staff member nice and helpful. But two negative points. Breakfast simple and our vater tank (hot)exploded when stayed in the room. ( i guess , old model and we found it dangerous)

8/10 Bien

Jack, Ireland

Les points forts : Personnel et service et confort de la chambre
Very central close to town center and ferry port
Good hotel, very central, close to main shopping area, banks, resturants and ferry port to Zanzibar. Large room with good facilities, staff very friendly overall. Documentation was poor, they had dificulty with our booking, at check out they made additional charges for city tax wtihout telling us, we did not get a full break down of charges with receipts, front desk administration needs to be improved, seems to be a lot of people in the office doing everything but looking after guests.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et confort de la chambre

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service
Great Indian food.
The mutton biryani rice was delicious. Ate mainly Indian food there, though the in-house restaurant is called "Sino Thai". My room had a lingering unpleasant smell. Though the room door used a key to lock, I didn't feel that safe since the bathroom window (facing the hallway/corridor) only had a flyscreen as a barrier. The safety deposit boxes were kept in a room behind Reception, not in each room. Security seems a bit lax around the ground floor entrance (Reception is on Level 1).

6/10 Satisfaisant

Manuel, Maputo

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Clean and comfortable, nice spot
Clean and comfortable room. The hands washing equipment should be inside the toilet, not in the living. Nice staff, unprofessional. The surrounding are a bit "muddy" when it rains. Breakfast is fair, oriental food based.

8/10 Bien

Andrew, Washington DC

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, Quiet, and Secure Hotel
The hotel room at Urban Rose was spacious and comfortable. We had a sitting room, a small kitchenette, a bathroom, and a separate bedroom. The air conditioning kept us cool (quite cold as you can't control the temperature well). We had a nice balcony overlooking the city, and the bed was comfortable. Our only qualm with the room was the excessive air freshener. It is quite near the National Museum, the Kilimanjaro hotel for drinks, and many other good sight-seeing locations. It is a good base for a stay in Dar

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

Michael, USA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service, good value, decent location
I was happy with this find. I most appreciated the eager service, including sending someone with me to obtain a Tanzanian SIM for my phone, something that would have been a huge pain (or maybe not even possible) if I had attempted it myself. I saw two rooms because the first had only one bed (I requested two) and a faint smell of prior cigarette smoking. For my second night, the hotel accommodated me nicely in a two bedroom, non-smoking apartment. Both rooms were totally clean. Beds were reasonably comfortable--bedding was clean / mattress was basic. The Muslim call to prayer at the local mosque was audible from my room. First shower was cold only because I missed that I needed to turn on the water heater. Once I learned this trick it was plenty hot, and there is a feature that allows multiple sprays in all directions which is kind of fun/interesting. Overall nice place--central, highly service-oriented, and a good value.

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre

8/10 Bien

kg, NZ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dar visit
The driver waited for us in spite of a delayed flight. Quick check in. Staff excellent, Meal and service very good. Check out fast. Buffet breakfast reasonable.

8/10 Bien

Weidner Gerhard, Graz

Les points forts : Personnel et service
Ordentliches Preis-Leistungsverhältnis
Für einen Transitaufenthalt eine empfehlenswerte Option.Die Geschäftsführung korrekt und absolut bemüht,allfällige Unzulänglichkeiten durch Extraleistungen(Einladung zum Dinner) auszugleichen.

8/10 Bien

Karl, Göttingen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gutes, professionell geführtes Hotel
Alles gut, sauber, Service angenehm, WIFI und TV funktionierten, Klimaanlage nicht immer aufgrund von Stromausfällen (Generator sichert die restlichen elektrischen Anlagen ab). Frühstück war reichlich (Früchte, Toast, warmes englisch-indisches Essen). Hotelrestaurant (Sino-Thai) eher mittelmäßig (mit Ausnahme der gelegentlichen, guten Abendbuffets). Zur Lage: Upanga, Zentrum von Dar nicht weit vom Hafen und die alten Kolonialgebäuden; viele Shops, Imbissbuden - Indian Ocean Flair. Bloss nicht aufhören vorsichtig zu sein - z.B. sind gefälschte Taxis unterwegs. Wenn man an so eins gerät, heißt kooperieren und Wertsachen abschreiben.

8/10 Bien

Fredrik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bra, billigt
bra

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
nice in the center
Good if you are staying in the center of Dar, it is clean, comfortable, spacy and has good customer service.

10/10 Excellent

morgan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

Koebu khalema

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal para una estancia en la ciudad
Yo sólo pasé una noche en el hotel, llgué tarde y me fui pronto, pero la habitación estaba muy bien, limpia, amplia y agradable

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Alan

Close to port area
It was a new hotel in an apartment block.Its main entrance at the side off the street was not that impressive. Cleaniless was fine.Hotel amenities were adequate.Staff were helpful( to a point ).

10/10 Excellent

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful service, large suite
Before this trip, I had never been outside the United States. I was travelling alone to Moshi, Tanzania, and had to spend the night in Dar. I felt overwhelmed at times, but as soon as I got to the Urban Rose I felt at ease. I received a very warm welcome. The front desk staff was amazing--they called great taxi service for me in the morning (a nice, friendly guy with fair prices). The room was large, like a one bedroom apartment. The balcony allowed me to take in the sights and sounds of City Centre. I would highly recommend the Urban Rose based on the service I received there.

8/10 Bien

Mervi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Edullinen keskustahotelli Dar es Salaamissa
Huone oli siisti ja siinä oli ilmastointi. Suurin puute oli, että olimme varanneet kahden vuoteen huoneiston (ystävät matkustamassa yhdessä). Meillä oli kuitenkin vain yksi suhteellisen pieni vuode (n 120 cm leveä).Keittiötila oli suuri, mutta sille ei ollut mitään käyttöä, makuuhuone oli kohtalaisen pieni.

8/10 Bien

Mona, Gävle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Urban Rose hotell i Dar-es-Salam
Ett rent och snyggt litet hotell med rum och lägenheter centralt i Dar-es-Salam.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent location, great staff
We arrived on the airport shuttle bus to downtown and the hotel was VERY short walk from the drop-off point. The hotel staff was also really good about sending people with us to walk at night in the neighborhood.