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Avis sur Onomo Hotel Dar es Salaam

4 out of 5
Onomo Hotel Dar es Salaam
Ghana Avenue, PO Box 10183, Dar es Salaam

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 49 avis sur 171." "
Note des voyageurs de 8 (Bien), d’après 92 avis sur 171." "
Note des voyageurs de 6 (Satisfaisant), d’après 20 avis sur 171." "
Note des voyageurs de 4 (Médiocre), d’après 8 avis sur 171." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 171." "

9,0/10

Propreté

8,4/10

Personnel et service

6,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

8/10 Bien

Estelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Communication was slow. But they offer every service there. Nice
Séjour de 1 nuit en juin 2023

6/10 Satisfaisant

HOUZEFA

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
DAR E SALAM ONOMO
Staff tres acceuillant mais peu d'info disponible a la reception sur comment faire du change, les alentours à visiter comment faire facilement un test PCR. pas de nourriture apres 21h que ce soit au resto de l'hotel ou room service alorq vaut mieux prevoir et tres peu de restaurant autour de l'hotel.
Séjour de 4 nuits en juillet 2021

10/10 Excellent

Zorica

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2020

10/10 Excellent

Amine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Formidable
Personnel formidable toujours souriant
Séjour de 1 nuit en février 2019
Réponse de GSM le 7 févr. 2019
Dear Amine, Thank you for reviewing us on Expedia.com. I am very happy that you find our staff friendly and always smiling. Looking forward to welcoming you back soon, Best Regards, Guest Services Manager.

6/10 Satisfaisant

Aghasi

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 12 nuits en octobre 2023
Réponse de Manager le 14 nov. 2023
Dear Aghasi,Thank you for rating us.Best Regards,Management

8/10 Bien

Rosa

Les points forts : Personnel et service et confort de la chambre
Séjour de 6 nuits en octobre 2023
Réponse de Manager le 16 oct. 2023
Dear Rosa,Thank you for taking the time to review us, we are delighted you rated our location and breakfast. Welcome Again,Best Regards,Management

6/10 Satisfaisant

Gordon

Voyage d’affaires
Les points faibles : Personnel et service et équipements
Unfortunately the showers never had hot water. Staff were not good at communication. Breakfast was less than adequate, but location was great. Hotel needs upgrading
Séjour de 5 nuits en août 2023
Réponse de Manager le 18 sept. 2023
Dear Gordon,We apologize for the inconvenience you experienced with the hot water, communication, and breakfast. We appreciate your feedback and will work on improving these aspects. Thank you for noting our great location. We are working on upgrades for the hotel.Sincerely,Management

10/10 Excellent

John, Louisville

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location in the city. Staff very friendly and helpful at all times. Good practice of protocol re: COVID-19 restrictions. Highly accommodating to needs of hotel guests.
Séjour de 4 nuits en novembre 2020

10/10 Excellent

Naresh

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2019

10/10 Excellent

karim

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
all very good!
everything went very good. clean and safe hotel. Very friendly staff.
Séjour de 1 nuit en décembre 2019

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Downtown comfort
This hotel staff here are very proud of their hotel (now the Onomo brand) and were responsive to our queries which were very few. It is conveniently located in downtown, close to many banks and other major institutions allowing for easy movement. Excellent Gym; Pool is small but clean. Our only issue was the internet per device which frustrated us from time to time as we logged in after a long drive from Nairobi unaware of the rules, which was frustrating. Good breakfast spread. Comfortable rooms and bathrooms. Good value for money.
Séjour de 2 nuits en décembre 2019

10/10 Excellent

Andreas

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfekt hotell för arbetsresa till Dar es Salaam
Vilket bra hotel - utmärkt läge centralt i Dar es Salaam, men framförallt tyst, rent och fräscht, god frukost, internetuppkoppling utöver det vanliga samt exemplariskt servicevänlig personal: helt enkelt ett perfekt hotell för en arbetsresa till Dar es Salaam!
Séjour de 3 nuits en décembre 2019

8/10 Bien

Voyageur vérifié

Voyage en famille, Voyage en groupe
Les points faibles : Confort de la chambre
Séjour de 2 nuits en août 2019

8/10 Bien

Amy E

Séjour de 1 nuit en novembre 2019
Réponse de GSM le 26 nov. 2019
Dear Valued Guest, Thank you for rating the hotel on Expedia.com. Best Regards, Guest Services Manager

8/10 Bien

Amy E

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Staff was friendly and very helpful. Hotel was very clean and restaurant was good. Gym was well equipped for a hotel gym and clean. Good value for the price. Would stay here again.
Séjour de 1 nuit en novembre 2019
Réponse de GSM le 26 nov. 2019
Dear Valued Guest, Thank you for the positive review of the hotel on Expedia.com. Best Regards, Guest Services Manager

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en novembre 2019
Réponse de GSM le 26 nov. 2019
Dear Valued Guest, Thank you for the positive rating of the hotel on Expedia.com. Best Regards, Guest Services Manager

8/10 Bien

Ninja

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019

10/10 Excellent

Huba

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best staff ever!
I had a great stay at the Ramada Encore. The staff are absolutely fantastic! Friendly and helpful.
Séjour de 3 nuits en octobre 2019
Réponse de GSM le 26 nov. 2019
Dear Valued Guest, Thank you for the positive review of the hotel on Expedia.com. Best Regards, Guest Services Manager

10/10 Excellent

Lian

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great city centre hotel
Great modern new hotel. Staff are super friendly and the food in the sky bar was the best in Dar Es Salaam. Staff go out of their way to make you feel welcomed. Pool on the 6th floor is also a great welcome from the heat. Ferry is also a 5 min ride. Great location
Roof top bar
Séjour de 4 nuits en octobre 2019
Réponse de GSM le 26 nov. 2019
Dear Valued Guest, Thank you for the positive review of the hotel on Expedia.com. Best Regards, Guest Services Manager

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en octobre 2019
Réponse de GSM le 26 nov. 2019
Dear Valued Guest, Thank you for the positive rating of the hotel on Expedia.com. Best Regards, Guest Services Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019
Réponse de GSM le 24 oct. 2019
Dear Anonymous, Thank you for your positive rating, much appreciated. Best regards, GSM

10/10 Excellent

Jayne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de GSM le 24 oct. 2019
Dear Jayne, Thank you for your positive rating, much appreciated. Best regards, GSM

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Équipements
AC is disabled once the key is removed Buffet very limited for both breakfast and lunch
Séjour de 3 nuits en octobre 2019
Réponse de GSM le 24 oct. 2019
Dear Anonymous, Thank you for your review. Best regards, GSM,

10/10 Excellent

Justice

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I can’t work on future booking
Séjour de 3 nuits en septembre 2019

6/10 Satisfaisant

jean claude

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019
Réponse de GSM le 3 oct. 2019
Dear jean claud, Thank you for taking the time to rate us. Best Regards, GSM

10/10 Excellent

ahmed

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel is new and well located in a good aerea the service was perfect the room was very clean i want to recommend for it.
Séjour de 1 nuit en septembre 2019
Réponse de GSM le 3 oct. 2019
Dearv ahmed, Thank you for your positive review, we are delighted you enjoyed our property. Best Regards, Guest Services Manager

8/10 Bien

Martin

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Really nice hotel except..........
The service in the restaurant really is the only thing that let's this hotel down. I twice went there and sat outside with clients and each time staff walked past inside and looked through the window but just ignored us. After 20 minutes I had to get up to get service. The 2nd time i was there on my own sitting in the shade. It took so long the sun moved round to the table. As I got up to move they finally asked if I wanted anything by which time I had had enough. This is not an isolated incident. I have stayed there many times and it is only the service from the restaurant that let's it down. The bell boys are great and so helpful Reception staff and housekeeping good. Nice rooms. good location. The food and beverage manager really needs to get his act together
Séjour de 4 nuits en septembre 2019
Réponse de GSM le 3 oct. 2019
Dear Martin, Thank you for your review, your feedback is very important to us. Looking most forward to welcoming you back soon. Best Regards, Guest Services Manager

10/10 Excellent

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Ramada Encore was my first point of contact when arriving in Dar Es Salaam. The staff was outstanding. Everyone was friendly, welcoming, extraordinarily helpful and went out of their way to ensure my comfort. I will always return to Ramada Encore when in Dar and give them my highest recommendation!
Séjour de 1 nuit en août 2019
Réponse de GSM le 3 oct. 2019
Dear Anonymous, Thank you for your positive and encouraging review, we appreciate your feedback and look most forward to welcoming you back soon. Best Regards, Guest Services Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
전반적으로 괜찮은 곳...
전반적으로 괜찮았어요.. 직원분들도 친절한 편이고.. 조식도 괜찮았고..식사를 모두 호텔에서 해결했어서..버거와 스테이크..이런식으로 끼니를 해결..버거는 좋았는데..스테이크는 실망.. 그리고..센트럴이라 주변에 많이 있는거 같고요.. 루프탑 바는 꼭 가볼만한 곳입니다. 방에있는데...청소팀이 굳이 문드리고..30분후에 나간다고 말을 한 후 가더군여..팁을 매번 놓았는데... 그리고 출장 일정으로 일정을 줄여야해야해시 국내호텔스닷컴 팀이랑 연결해서 설명하고 했는데도 불친절하더군여..매니저가... 그거 빼면 첫출장지치곤..괜찮고 국내고객센터분이 친철하셔서 그나마 괜찮게 넘깁니다
Séjour de 4 nuits en août 2019
Réponse de GSM le 3 oct. 2019
Dear Anonymous, Thank you for reviewing us, we appreciate your feedback. Best Regards, GSM

6/10 Satisfaisant

MAURICIO

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Good to sleep and eat but not much else.
Shower drain smelled fouled. Gym equipment malfunctioning. Food and bed were amazing.
Séjour de 1 nuit en août 2019
Réponse de GSM le 3 oct. 2019
Dear MAURICIO, Thank you for your positive review, we appreciate your feedback. Best Regards, Guest Services Manager

10/10 Excellent

AH, USA

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Modern, clean and comfortable hotel. excellent service. great food.
Séjour de 1 nuit en juillet 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2019

6/10 Satisfaisant

Serge Guy

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
The coming best deal in town
Good hotel. Let down by some of the staff. Will recommend it though as it was a good surprise. They are striving for the best..
Séjour de 1 nuit en juillet 2019

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Extremely disappointed with the level of unprofessional ism and rudeness of the incociderate managers at this hotel. They should be fired and replaced by more professional and compassionate managers.
Séjour de 1 nuit en juillet 2019

10/10 Excellent

Dwanita

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was extremely friendly and accommodating and the food is AMAZING!!! The concierge Osman arranged a day trip to Zanzibar for me with transportation to and from as well as a tour guide once I arrived in Zanzibar. He was extremely helpful. The only recommendation I have is to freshen the air in the hallways of the floors with either better ventilation or air freshener in the vents or carpet.
Séjour de 3 nuits en juillet 2019

4/10 Médiocre

GaneshMoorthy

Les points faibles : Propreté, personnel et service, confort de la chambre
Poor service
When I ordered a snack for in-room dining, the staff was not aware about the menu and the pricing, in fact I would have been over charged. Fortunately, I did not order much food items. I met a couple of my friends from India on 15th night at dinner, they have ordered food which took more than an hour though these items were readily available at the buffet counters. But when served it was not what they had ordered. Also I could see a family group which was having dinner (for their wedding anniversary) verbally complaining about the service to the manager. They expressed their dissatisfaction on the service.
Séjour de 2 nuits en juillet 2019

8/10 Bien

Waltteri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en juin 2019
Réponse de GSM le 11 juil. 2019
Dear Waltteri, Thank you for rating Ramada Encore on expedia.com Best regards, Guest Services

8/10 Bien

Presley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2019
Réponse de GSM le 11 juil. 2019
Dear Presley, Thank you for rating Ramada Encore on expedia.com Best regards, Guest Services

8/10 Bien

Voyageur vérifié

Séjour de 1 nuit en juin 2019
Réponse de GSM le 17 juin 2019
Dear Anonymous, Thank you for rating us on expedia.com. Looking forward to welcoming you back again. Best regards, Guest Services Manager

10/10 Excellent

SEUNG HO, 세종시

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
라마다앙코르 숙박
호텔이 깔끔하고 프론트데스크 직원들도 매우 친절하며 아침식사도 잘나옴
Séjour de 3 nuits en mai 2019
Réponse de GSM le 10 juin 2019
Dear SEUNG HO, Thank you for reviewing us on expedia. We are delighted you enjoyed your stay with us. Best Regards, Guest Services Manager

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Hotel is nice, but services are horrible. Reception lacks of hospitality, making you not want to come back again, even though the room is clean and modern. Had some hot water issues in the room; but because of the attitudes of the receptionist (including the manager), did not even bother. This shows why service matters. I will not book this hotel again.
Séjour de 1 nuit en avril 2019
Réponse de GSM le 15 mai 2019
Dear Anonymous, Thank you for your review following you recent visit to Ramada Encore Dar es Salaam. Your feedback is very important to us and I was concerned that we did not meet with your exceptions. Please accept my sincere apologies for the inconveniences caused during your stay with us. This is certainly not the level of our service we strive to achieve. Rest assured your comments are well received and the concerned department will be reviewed on their customer services. I do hope that this experience will not deter you from considering our hotel for your future visits and we look forward to welcoming you back again. Yours sincerely, Guest Services Manager

8/10 Bien

Nina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2019
Réponse de GSM le 15 mai 2019
Dear Nina, Thank you for reviewing us on expedia.com. Your feedback is very important to us. We look forward to welcoming you back on your next visit to Dar es Salaam. Best regards, Guest Services Manager

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The wifi was spotty and wifi calling was a challenge. However I would stay here again.
Séjour de 1 nuit en avril 2019
Réponse de GSM le 29 avr. 2019
Dear Anonymous, Thank you for taking the time to review us on Expedia.com. We are delighted you enjoyed your stay with us. Your comment about wifi has been passed on to the relevant department, and corrective steps will be take. Looking froward to welcoming you back on your next visit to Dar es Salaam, Best regards, Guest Services Manager.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
屋上のBarのハンバーガーがGood Taste！カウンターの対応もよかったです。
Séjour de 2 nuits en avril 2019
Réponse de GSM le 23 mai 2019
Dear Anonymous, Thank you for your review on expedia.com. We are delighted you liked our services and food, especially the burger at the Skybar. Looking forward to serving you again, Best Regards, Guest Services Manager

8/10 Bien

E, Sweden

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice Hotell rooms but slow service in the restaurant / bars.
Séjour de 1 nuit en avril 2019
Réponse de GSM le 29 avr. 2019
Dear MrJet, Thank you for taking the time to review us on Expedia.com. We are happy you liked our hotel. Your comment about slow service has been passed on to the relevant department, and corrective steps will be take. Looking froward to welcoming you back on your next visit to Dar es Salaam, Best regards, Guest Services Manager.

10/10 Excellent

JM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2019
Réponse de GSM le 10 avr. 2019
Dear JM, Greetings from Ramada Encore Dar es Salaam. Thank you for reviewing us on Expedia, we really appreciate your positive rating. Looking forward to welcoming you back soon, Best regards, Guest Service Manager

6/10 Satisfaisant

Jack

Les points faibles : Personnel et service
Same old, same old......
A good property but very small rooms. The service is appalling in a word......my steak inedible - went to the rooftop restaurant and ordered a seafood platter but eventually gave up and went to bed as it took so long it was just annoying..... I will return but armed with a list of restaurants to eat at locally.....staff that stood out for GREAT service were Ruhia at reception, and Amani and Omary - the rest of the staff I interacted with were surly and far more interested in their smartphones than the customers, felt as if the customers were a nuisance.....the manager that I spoke with upon departure was very pleasant and promised to "look into my comments" Lastly the pool was unusable, see picture....
Séjour de 3 nuits en avril 2019
Réponse de GSM le 10 avr. 2019
Dear Jack, Greetings from Ramada Encore Dar es Salaam. Thank you for reviewing us on Expedia. The Front Office Manager shared your grievances with us and we have alerted the concerned departments for improvements. We really appreciate your feedback. Looking forward to welcoming you back again, Best regards, Guest Services Manager

8/10 Bien

Yeow Lee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en mars 2019
Réponse de GSM le 3 avr. 2019
Dear Yeow Lee, Thank you for the positive rating on Hotels.com. Looking forward to welcoming you back again soon, Best Regards, Guest Services Manager

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good proximity to various places like indian restaurants, malls, markets etc. Very cooperating staff. Indian breakfast @buffet.
Séjour de 6 nuits en février 2019
Réponse de GSM le 4 mars 2019
Dear Anonymous, Thank you for choosing Ramada Encore Dar es Salaam for your recent stay in the city. We are very glad you enjoyed our hospitality and services. Looking forward to welcoming you back again, Best regards, Guest Services Manager

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
출장에 좋은 위치
출장으로 아주 평범한 호텔. 위치는 좋습니다.
Séjour de 3 nuits en février 2019
Réponse de GSM le 4 mars 2019
Dear Anonymous, Thank you for choosing Ramada Encore Dar es Salaam for your recent stay in the city. We are pleased you enjoyed your stay with us. Best Regards, Guest Services Manager