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Avis sur TownePlace Suites by Marriott Dallas DFW Airport N/Grapevine

3 out of 5
TownePlace Suites by Marriott Dallas DFW Airport N/Grapevine
2200 Bass Pro Court, Grapevine, TX

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 446 avis sur 717." "
Note des voyageurs de 8 (Bien), d’après 166 avis sur 717." "
Note des voyageurs de 6 (Satisfaisant), d’après 61 avis sur 717." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 717." "
Note des voyageurs de 2 (Horrible), d’après 17 avis sur 717." "

9,2/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

christelle

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice room
Réponse de Customer Service le 11 janv. 2023
Christelle, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bonne

10/10 Excellent

Loran

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay as usual.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Loran, it's fantastic to hear that your stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine lived up to your expectations once again. We look forward to seeing you on your next visit.

6/10 Satisfaisant

Brendan

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Overall quality of the hotel was nice, but the rooms could use an update. Tired, old appliances, furniture, decor, and in need of a fresh coat of paint. Stay at the Hilton Garden Inn instead - it's part of the same building, and everything there felt brand new.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Brendan, thank you for taking the time to share your thoughts. Although you appreciated the overall service, it seems that certain aspects of your experience regarding the room decor and amenities were not up to your expectations. Please know we continually strive to maintain and improve our facilities. We take your words into consideration and thank you for bringing this matter to our attention. We encourage you to try us again and experience the enhancements we are making based on guest feedback like yours.

10/10 Excellent

Myra, Cedar Park

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved that the mall and a lot of many shopping areas are within a 5 minute drive and the convenient store is a walk away.
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 26 avr. 2024
Myra, it's wonderful to hear that the convenient location of TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine greatly enhanced your stay. The nearby shopping destinations do provide a variety of options for our guests. We're pleased you found our proximity to them useful. Looking forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Candice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super friendly staff and great facility!
Séjour de 7 nuits en avril 2024
Réponse de Customer Service le 20 avr. 2024
Thanks for the amazing review, Candice!It's excellent your time at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you!Thank you again for sharing your feedback!

10/10 Excellent

Khristle

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 18 avr. 2024
Khristle, it's terrific to know that the location of TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine had a positive influence on your stay. We appreciate you choosing our hotel and look forward to accommodating you again on your next visit.

10/10 Excellent

wansheng

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

saskia christina

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Nice suite. Very roomy. Suite next door had loud kids and a barking dog
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Saskia, we're pleased to hear that you found our suites spacious and comfortable. We aim to ensure a peaceful environment for all our guests, and we regret any disturbances you may have experienced. On your subsequent visit, please feel free to contact our team members if any similar concerns arise so they may address them promptly. Thank you for your valued feedback.

10/10 Excellent

Adriana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Adriana, thank you for appreciating the prime location of TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We hope our accessibility made your visit more enjoyable. Looking forward to welcoming you back again soon!

6/10 Satisfaisant

JAIME

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Good hotel for just 1 night, they need to improve a lot of thing
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 13 avr. 2024
Jaime, it's evident that your recent stay did not fully meet your expectations. We always aim to deliver a great experience, and we're disappointed to have fallen short in a few areas. Your comments suggest we have some areas on which to focus for improvement. We appreciate your feedback and will ensure it's a point of discussion among our team. Please consider giving us another chance to wow you in the future.

10/10 Excellent

Lily

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy experience and great value.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Lily, it's great to hear you found your stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine to be of high value and straightforward. We're thrilled we could meet your needs and provide you with a pleasant experience. We're looking forward to welcoming you back.

10/10 Excellent

Ashley

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 18 mars 2024
Ashley, thank you for choosing TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. It brings us immense pleasure to know your stay with us met your expectations. Our team eagerly awaits your next visit. Safe travels until then!

10/10 Excellent

Dr. Isabelita, CAROLINA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and comfortable
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 13 mars 2024
Thank you for sharing your feedback about TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. Your comments about the impeccable cleanliness and comfort of our residences are greatly appreciated. We hope to welcome you back in the future for another memorable experience!

10/10 Excellent

Dion

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They need to update pillows and fix cracked ceilings.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 11 mars 2024
Dion, we appreciate your feedback. At TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine, we continuously work towards enhancing our guest experience. Noted are your comments about the pillows and overall maintenance — these aspects will be looked into. Thank you for helping us improve. We eagerly anticipate hosting you again.

10/10 Excellent

Josue

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All Good
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 27 févr. 2024
Josue, it's great to hear you had such an enjoyable experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We're grateful for your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Lori, Montgomery

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel and room was very very clean! There was a little airplane traffic here and there in the evening and early morning but other than that not too bad. Next time I will request a room away from the elevator as you can hear it ding as the doors are opening and you can hear the elevator moving in the wall.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 23 janv. 2024
Lori, it's wonderful to see you enjoyed your stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine, especially noting its cleanliness. We appreciate your feedback about noise levels and are at your service to accommodate requests for quieter rooms next time. It's our aim to ensure your comfort. We eagerly anticipate serving you again!

10/10 Excellent

Melvin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 21 janv. 2024
Thank you for the fantastic rating, Melvin!It's outstanding you had such a wonderful experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 20 janv. 2024
Thank you for sharing your thoughts with us!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. Thank you and have a lovely day!

10/10 Excellent

M., Ardmore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 29 janv. 2024
Thanks for the outstanding rating, M!We're delighted your time at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Christi

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay!
A weekend getaway and this was perfect. The breakfast is awesome! Real cage free eggs with ham , sausage, potatoes, cereal choices, muffins and bagels , fresh fruit, juice, coffee and all the condiments! Easy check in
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 14 janv. 2024
Christi, it's wonderful to know that TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine was the perfect fit for your weekend getaway. We are thrilled to hear how much you appreciated our breakfast selection and your check-in process was smooth. We look forward to your return for another outstanding experience.

10/10 Excellent

Dr Edward

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 15 janv. 2024
Thank you for the 5/5 rating, Edward!It's excellent you enjoyed your time at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Satisfaisant

Kimberly

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Thank you for sharing, Kimberly.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

6/10 Satisfaisant

William

Voyage en famille
Les points forts : Équipements
Uniformed staff
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
William, we're sorry to hear you had concerns about our team members. We're committed to professional growth and training for everyone on our team to ensure top-notch service. We appreciate your feedback and will certainly take it into consideration.

4/10 Médiocre

Nabila

Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Nabila, it's disappointing to note your rating. We're always striving for superior stays for our guests. We'd appreciate any detailed feedback you can provide for us to delve into and improve upon. Thank you.

2/10 Horrible

Adam

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not on brand for a Marriott hotel
When we arrived at the hotel around 9 PM there was no available parking because it is 3 hotels all connected and the parking lot is not big enough for all the hotels we went from one end to the other and it was full we had to circle around 3 times before we found someone leaving and were able to get a spot. We grabbed our bags and headed to the front door of the hotel we had booked and that door was locked with a paper note saying our check-in was at the next hotel over. So we walked to the next hotel and went in and checked in. We walked down the long hallway back to our hotel and went up the elevator to our room. The rooms were not to the standard I would expect of a Marriott brand hotel. The room was dingy and outdated. The beds were so low to the ground there were just sitting on top of a box springs. There were stains on the floor and the bathroom was poorly lit. While we were showering we ran out of conditioner and body wash from the large bottles that are attached to the shower wall. There was ice in the freezer ice maker but it had a disgusting yellow tint to it so we would not dare use it. Overall rather disgusted and disappointed with our stay here. I would not recommend this hotel.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 3 janv. 2024
Adam, thank you for sharing your recent experience. It's clearly disappointing to learn that you had to face challenges with parking and room access, and that the room allocated to you did not match your expectations. We strive to provide well-maintained accommodations and it's unfortunate that your stay deviated from this standard. We regret your experience with the amenities provided in the bathroom and the ice from the freezer. We'll communicate your feedback with our teams to ensure similar scenario does not occur in the future. We understand the inconvenience caused and should you decide to give us another chance, we'd like to provide a more seamless experience.

4/10 Médiocre

Minerva

Voyage en famille
Les points faibles : Personnel et service
Expected more
I came with my daughter to visit from Dec. 26-29. I'll start with the CONS because there are just so many: 1. There are 3 HOTELS at this location, and there's no clear direction about which door to take to check in! Not the one in the picture. 2. Parking is absolutely atrocious! The parking lot is enormous but full after 8:00 pm! 3. Don't expect hospitality! The lady at reception, Adriana, didn't even greet us and didn't even make eye contact during check-in. When I asked for her name, she stared at me and hesitated to give it. The only ones that were very attentive were during breakfast. 4. Housekeeping is a mess! One morning they tried to go in at 8:25 am immediately after knocking only once!! We were still in bed! They also didn't refresh our towels during our stay. 5. Not enough seating at breakfast! It's tiny! 6. The drinking glasses provided at the kitchenette were dirty. 7. We also didn't have an ice bucket in the room. The ice machine on our floor was broken so we had to go to another floor. 8. The pool was closed for the season and that wasn't listed on the website or Hotels.com. PROS: 1. Good location with plenty of food choices and shopping. Just 5 minutes from Main Street! 2. Quiet room. Can't hear anything above you, but you can still hear planes all night. 3. Breakfast was good (minus the seating issues). 4. Beds were comfortable. 5. Good kitchen area with dinnerware and utensils.
Good kitchen area
Comfortable beds
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 1 janv. 2024
Minerva, we appreciate you taking the time to provide feedback from your recent stay. Your critique on the check-in process, parking availability, reception interactions, housekeeping standards, breakfast seating, room amenities, and pool availability will help us reassess our standards. We're glad you appreciated our location's convenience, quiet rooms, breakfast quality, and comfortable beds. We strive for the perfect guest experience and your comments serve as a vital guide. We're hopeful for a chance to better serve you in the future.

10/10 Excellent

JO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
No Complaints
I have no complaimts at all.
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 31 déc. 2023
Thanks for the perfect rating, Jo!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine.Have a wonderful day!

10/10 Excellent

Ionut

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 31 déc. 2023
Thank you for taking the time to leave this wonderful rating, Ionut! We hope to see you again soon at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine so we can share yet another amazing experience!

10/10 Excellent

Iliana

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel! We loved it
Séjour de 2 nuits en septembre 2023
Réponse de Customer Service le 28 déc. 2023
Iliana, it's wonderful to hear how much you enjoyed your stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine! We appreciate your endorsement and look forward to welcoming you back in the future.

10/10 Excellent

Carlos humberto

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Bien ubicado pero le fata
El hotel está muy bien ubicado. Pero le falta lo siguiente:. En la cocineta literal solo hay 2 sartenes. .al equipada la cocineta. Requerimos limpieza y no fueron en toda la estancia.
Séjour de 4 nuits en décembre 2023
Réponse de Customer Service le 27 déc. 2023
Carlos, gracias por elegir TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine y por brindarnos tus comentarios. Estamos encantados de que nuestra ubicación fuera de su agrado. En cuanto al menaje de cocina y la limpieza, sus comentarios se compartirán con el equipo para ayudar a mejorar la experiencia de nuestros huéspedes. Esperamos su próxima estadía con nosotros.

10/10 Excellent

Yessica

Voyage en famille, Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great area
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 27 déc. 2023
Yessica, it's great to hear you enjoyed the location of TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We'll continue working to provide an excellent experience for our guests. Thank you for sharing your positive feedback!

10/10 Excellent

Janiene

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 26 déc. 2023
Janiene, it's truly rewarding to know you had a superb experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We're thrilled you chose to stay with us and hope we'll see you again in the future.

8/10 Bien

Victor

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 26 déc. 2023
Thank you for the amazing rating, Victor!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. Thank you again for sharing!

10/10 Excellent

Reggie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The services was great
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 25 déc. 2023
Reggie, thank you for your delightful feedback. We're thrilled to hear that you had a great stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We strive to provide excellent services, and it's wonderful to see this reflected in your stay. We can't wait to welcome you back!

10/10 Excellent

Pedro, Wiesbaden

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great hotel, pool needs a little maintenance.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 24 déc. 2023
Pedro, thank you for your rave review! It's delightful to know you found the TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine to be a great choice. We appreciate your feedback regarding our pool and rest assured, our team members are already addressing the matter. We look forward to welcoming you back in the future.

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 25 janv. 2024
Andrew, it's wonderful to know you enjoyed your stay at the TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We deeply appreciate your contribution by rating us. We are dedicated to continually improving and giving you an even more fulfilling experience on your next visit.

10/10 Excellent

Chad

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot to stay
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 21 déc. 2023
Chad, it's wonderful to hear that you found TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine to be a great spot. Thank you and we hope to see you back again soon!

8/10 Bien

Juan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable
It was a comfortable stay. No inconvenience at all and a good location.
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Juan, it's great to know you had a comfortable stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. Our location is indeed one of the features our guests value most. Looking forward to having you again in the near future for another seamless stay.

2/10 Horrible

Jae Kyun

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 19 déc. 2023
We appreciate your feedback, Jae.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Bien

robert, clarksville

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Check in is a pain in the ass, but the hotel is clean inside. Breakfast was great and good workers. But outside was messy
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 17 déc. 2023
Robert, it is gratifying to hear that your experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine was mostly positive, acknowledging our neat interior and the great breakfast prepared by our diligent team members. Your feedback about the check-in process and the exterior cleanliness has been noted. Steps are continuously made to streamline our services and premises. Thank you for sharing your perspective. We hope to serve you better in the future.

10/10 Excellent

Tomas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always clean and great service. Close to where we want to go. Favorite spot
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 10 déc. 2023
Tomas, it's fantastic to hear that TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine has become your favorite spot. We're thrilled you appreciate our dedication to cleanliness and excellent service. The proximity to your points of interest is certainly a bonus we take pride in! Thank you for sharing your feedback and we can't wait to welcome you back.

10/10 Excellent

Heather

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 10 déc. 2023
Thank you for this excellent rating, Heather!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine! We'd love to host you again someday for yet another unforgettable visit.

6/10 Satisfaisant

Randon

Les points forts : Propreté et personnel et service
Great hotel but not enough parking.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 7 déc. 2023
Randon, it's appreciated that you recognize some positive aspects of your stay. We understand the parking situation could have been more accommodating. Our team continuously works on improving our guest experience and your feedback is quite helpful. We hope you choose to stay with us again in the future.

6/10 Satisfaisant

Kristin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not bad but not great. Ok value.
Clean and comfortable. Friendly staff. The shared parking lot woth the Courtyard didn't seem big enough for all the guests. Sadly, the breakfast staff worked their butts off, but breakfast wasnt very good. Have had much better at Best Western, LaQuinta and Hampton Inn.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 5 déc. 2023
Kristin, thank you for sharing your insights following your recent stay. We're glad to learn that you found the accommodation both clean and comfortable, and our team members amicable. However, it's regrettable to hear about your concerns regarding the parking situation, and your feedback is beneficial in improving our service. Sorry to discover the breakfast didn't meet your expectations, too and be assured we strive to provide an extensive selection that meets all guests' tastes. We hope to have the opportunity to showcase improvements should you choose to stay with us again in the future.

6/10 Satisfaisant

Steven

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The area is a great spot in Grapevine. We were visiting the Gaylord just a few minutes away, and kids if other places are close. The hotel itself is not aging well with noticeable water damage in the bathroom and cracks in shower tile. It leads me to wonder if mold is an issue anywhere. The gym didn't have cups for the water dispenser, and there is nobody at the front desk to notify. The parking was incredibly poor due to sharing the lot. We initially walked past 2 other hotels until we found closer parking the following day.
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Steven, thank you for sharing your experience. It's pleasing to know you found our location convenient. We understand there were a few aspects that didn't meet your expectations, especially in relation to the condition of your bathroom and fitness center amenities. We also appreciate your feedback regarding the parking situation. Your remarks are important to us as we constantly strive to improve our guest experiences. We hope for the opportunity to better serve you in the future.

8/10 Bien

Fjolla

Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 16 déc. 2023
Fjolla, it's wonderful to hear that your experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine was noteworthy. Efforts to provide satisfying stays are always top priority. For future visits, feel free to share specific feedback; it assists in our continuous improvement. We look forward to your return.

10/10 Excellent

Gina

Voyage en famille
Les points forts : Équipements
First of all, no one likes to work on a holiday meant to spend with your family and friends! With that said, my sister and I booked a few days stay at Towne Place Suites over Thanksgiving. We were greeted by Shelia whose smile and laugh was truly infectious. Shelia was incredibly attentive and helpful with any questions we had during our stay. To have her be the face that greets you when you arrive, definitely sets the tone for your stay. The other person I must mention during our time was Nicolas. He was the lone worker at the Bistro. Nicolas was our bartender and server who went above and beyond to make sure we were taken care of during the hours spent in the Bistro and the outside “hang out” around the fire pit. No matter how many customers he had, he continued to check on us to make sure we weren’t in need of anything. The time we spent around the fire drinking coffee was made special by his presence and conversation. His work ethic was exceptional with everyone he interacted with. Nicolas also provides a positive impression of the staff at Towne Place and anyone who visits the Bistro is in for a treat! Our stay was made special by these two employees and I had to give them “props” for being an absolute joy to interact with. We will definitely return and hope to see them again! Towne Place Suites does not disappoint from cleanliness, the amenities and ambience. Thank you for a great Thanksgiving weekend! Gina and Christy
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 25 nov. 2023
Gina, it's delightful to learn about your excellent experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. Hearing that Shelia and Nicolas made your stay enjoyable with their infectious smiles and diligent services truly warms our hearts. Their dedication to ensuring our guests' comfort is indeed commendable.We're also thrilled you appreciated our clean surroundings, comprehensive amenities, and inviting atmosphere. Assuredly, Shelia, Nicolas, and the rest of our colleagues eagerly await your next visit for another memorable stay. Thank you for choosing us for your Thanksgiving weekend.

10/10 Excellent

Erik

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything we had planned on doing was really close to the hotel. It was really convenient.
Séjour de 3 nuits en novembre 2023
Réponse de Customer Service le 25 nov. 2023
Erik, thank you for sharing your experience at TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine. We're pleased to hear our location served you well and was a convenient base for your planned activities. We value your feedback and hope to host you again in the future.

8/10 Bien

Stacy

Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 22 nov. 2023
Stacy, thank you for choosing the TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine for your stay. It's wonderful to see you had a favorable experience. Looking forward to seeing you again in future.