Avis
7,8
Bien
8,0/10
Propreté
8,4/10
Personnel et service
7,6/10
Équipements
7,4/10
Infrastructures et conditions de l’hébergement
7,6/10
Écoresponsabilité
Avis
6 avr. 2024
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 29 avr. 2024
Hi Mario,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
6/10 Satisfaisant
Dominic
Voyage en famille
30 mars 2024
Les points forts : Propreté
Dominic
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 30 mars 2024
Hi Dominic,It pleases us that you thought our motel near the airport was clean. We appreciate your feedback and hope to have you stay with us again soon.
6/10 Satisfaisant
France
Voyage en famille
19 mars 2024
France
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 19 mars 2024
Dear Guest,Your comment is valuable to us, and we will work to improve our communication and accessibility of information for our guests in the future. We appreciate your honesty and hope to have the opportunity to provide you with a better experience next time.
6/10 Satisfaisant
Chérif
1 févr. 2024
Les points forts : Propreté et personnel et service
Chérif
Séjour de 1 nuit en janvier 2024
Réponse de Sophia CSR le 2 févr. 2024
Hi Cherif,Thank you for your feedback and a 3/5 rating. We're glad to hear your stay was good. If there are areas where we can improve and earn a higher rating next time, please let us know. We value your input and look forward to hosting you again.
6/10 Satisfaisant
Daniel, Saint-Elzéar
25 déc. 2023
Daniel
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 25 déc. 2023
Hi Daniel,Thank you for your feedback! We're delighted to hear that you found our hotel to offer good value for the price. Providing affordable accommodations for our guests is important to us, and we're glad that you had a positive experience. We appreciate your patronage and look forward to welcoming you back.
8/10 Bien
félix
Voyage en couple
22 déc. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
félix
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 25 déc. 2023
Hi Felix,Thank you for sharing your experience with us, and we appreciate your positive comments about our shuttle service, the adorable service at check-in, and your enjoyable dinner at Denny's. However, we regret the inconvenience you experienced with the missed shuttle and the response from the front desk. We understand the importance of timely transportation, especially in the early hours, and we regret any frustration caused. Your feedback regarding the breakfast is valuable, and we'll certainly consider it to enhance our services. We value your stay with us and hope to have the chance to provide a more seamless experience in the future.
10/10 Excellent
Julien
Voyage en famille
17 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julien
Réponse de Sophia CSR le 18 oct. 2023
Hi Julien,Thank you for choosing us for your recent stay. It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us and are looking forward to serving you again on your future travels.
8/10 Bien
Monzerrat
21 août 2023
Monzerrat
Séjour de 1 nuit en août 2023
Réponse de Sophia CSR le 11 sept. 2023
Hi Monzerrat,We greatly appreciate your rating and would love to learn more about your experience. Your input is essential to help us identify areas where we can make necessary changes and improvements. We look forward to serving you again in the future.
8/10 Bien
Rejean
11 févr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rejean
Séjour de 1 nuit en février 2023
8/10 Bien
olivier
25 août 2022
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Chambre bien bonne literie, hôtel plus que vétuste
olivier
Séjour de 1 nuit en août 2022
Réponse de Sophia CSR le 25 août 2022
Dear Guest,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our clean room. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!
8/10 Bien
Lisa
Voyage en famille
27 mai 2024
Les points forts : Propreté et personnel et service
Lisa
Séjour de 1 nuit en mai 2024
8/10 Bien
Guthrie
27 mai 2024
Les points forts : Propreté et personnel et service
Guthrie
Séjour de 1 nuit en mai 2024
6/10 Satisfaisant
Nick
26 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Nick
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi Nick,I'm truly sorry to hear about your experience. This falls far below our standards of cleanliness and comfort. We take reports of pests very seriously, and we will immediately address this issue with our pest control provider to ensure it is resolved. We hope to have the opportunity to restore your faith in our hotel.
10/10 Excellent
Angelica
Voyage en groupe
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angelica
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi We're glad to hear that you and your friends had a pleasant stay and found the check-in process easy. It's great that you were able to enjoy the pool and that the room met your expectations. We appreciate your feedback and hope you had a lovely time at the baby shower. We look forward to welcoming you back!
10/10 Excellent
Denver
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Denver
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi Denver,I am delighted to hear that you found our staff friendly and your room well-appointed. Providing excellent service and comfortable accommodations is our priority, and we're glad we could meet your expectations. We look forward to welcoming you back!
10/10 Excellent
Ruben
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ruben
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi Ruben,Thank you for the excellent rating and positive feedback! We're delighted to hear that you found our proximity to the airport convenient and that you had a great experience during your stay. We hope to welcome you back for another enjoyable stay in the future!
6/10 Satisfaisant
JUNICHI
Voyage d’affaires
25 mai 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
JUNICHI
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi Junichi,We regret any inconvenience you experienced with arranging transportation from the airport. We understand the importance of a seamless pick-up process, and we apologize for any delay or inconvenience caused. Your feedback is valuable, and we will work to improve our pick-up procedures to ensure a smoother experience for our guests. We appreciate your business and hope to have the opportunity to better serve you on your next visit.
10/10 Excellent
Shaunda
25 mai 2024
Shaunda
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi Shaunda,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.
6/10 Satisfaisant
Irlanda, Swift Current
24 mai 2024
Irlanda
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi Irlanda,Thank you for your feedback. We're glad to hear that you had a positive experience overall. However, we noticed there's room for improvement as reflected in your rating. If you have any specific suggestions or concerns that we could address to enhance your experience next time, please feel free to share them with us. Your feedback is valuable, and we're committed to making your future stays even better.
10/10 Excellent
Lura
Voyage d’affaires
24 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lura
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi Lura,We're pleased to hear that our quick and easy check-in process, along with our friendly and informative staff, made your short stay enjoyable. Providing convenient and welcoming service is important to us, and we're glad we could meet your needs. If you ever find yourself in need of accommodation again, we'd be happy to welcome you back!
8/10 Bien
Rebecca
24 mai 2024
Les points forts : Propreté et personnel et service
Rebecca
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi Rebecca,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.
8/10 Bien
Lisa
Voyage en groupe
23 mai 2024
Les points forts : Propreté et personnel et service
Lisa
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 24 mai 2024
Hi Lisa,We appreciate your positive rating despite finding the property to be dated. We're continuously working to improve our facilities and amenities to enhance our guests' experience. Your comments are valuable to us, and we will consider them as we strive to make improvements. We hope to have the opportunity to welcome you back in the future for an even better stay.
10/10 Excellent
Melissa
Voyage en famille
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 24 mai 2024
Hi Melissa,Thank you for your positive feedback and rating! We're glad to hear that you had a good experience with our customer service and found our property and rooms clean and in good condition. We're happy to hear that we met your expectations. Looking forward to welcoming you back in the future!
10/10 Excellent
Michael
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Michael,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
6/10 Satisfaisant
TIMOTHY
Voyage en groupe
22 mai 2024
Les points forts : Personnel et service
TIMOTHY
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Timothy,Thank you for your feedback. We regret any inconvenience caused by the A/C not working well during your stay. However, we're pleased to hear that you had a positive experience with our front desk staff during check-in. Your comments are valuable to us as we strive to improve, and we appreciate your honesty. We hope to have the opportunity to better serve you in the future.
10/10 Excellent
Jonathan
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Jonathan,Thank you for your perfect rating and positive feedback! It is good to hear that you found our location convenient and appreciated our airport schedule. We aim to provide a seamless experience for our guests, and we're glad we met your expectations. We appreciate your business and hope to welcome you back for another great stay soon!
10/10 Excellent
Janet
Voyage en couple
22 mai 2024
Les points forts : Propreté et personnel et service
Janet
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Janet,Thank you for your feedback! We're delighted to hear that you found our shuttle services convenient for your travels. We appreciate your business and hope to welcome you back for another stay in the future!
10/10 Excellent
Guillermo A.
Voyage d’affaires
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Guillermo A.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Guillermo,Glad to hear that you found our hotel's pricing to be fair and reflective of the value provided. Providing affordable accommodations without compromising on quality is important to us, and we're pleased that you recognized this. We hope to welcome you back for another stay in the future!
8/10 Bien
Betsy
Voyage en famille
22 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Betsy
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 22 mai 2024
Hi Betsy,It's wonderful to hear that our staff was able to assist you and your daughter during your layover. We're glad we could make your stay more comfortable and convenient. Thank you for sharing your experience, and we hope to welcome you back in the future!
8/10 Bien
Darcy
21 mai 2024
Les points forts : Propreté et personnel et service
Darcy
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Darcy,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.
10/10 Excellent
Lawrence
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lawrence
Séjour de 5 nuits en mai 2024
Réponse de Sophia CSR le 21 mai 2024
Hi Lawrence,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
10/10 Excellent
Chris
Voyage avec des animaux de compagnie
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 21 mai 2024
Hi Chris,Thank you for your wonderful feedback! We're delighted to hear that you had a pleasant experience with us from the easy check-in to the clean room and friendly staff. We're glad that the morning cleaners respected your sleep schedule, and we appreciate your compliments on our pet-friendly policy and ample parking. It's fantastic to know that your room was quiet and met your needs. We look forward to welcoming you back on your next trip to the area!
2/10 Horrible
Chuckie
Voyage en famille
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chuckie
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Chukie,I'm very sorry to hear about your disappointing experience. The issues you mentioned regarding dirty towels, bad odours, and peeling paint are unacceptable. We have shared your feedback with our team for improvements. Hope to serve you with an improved stay in the future.
8/10 Bien
Cinda
18 mai 2024
Cinda
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 20 mai 2024
Hi Cinda,Thank you for your feedback! We're glad you found the location convenient and the room clean. We regret the lack of drinking water access. Your suggestions are appreciated and will help us improve our services. Hope to see you again soon.
10/10 Excellent
SUSAN
17 mai 2024
SUSAN
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi Susan,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
8/10 Bien
Cesar
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cesar
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 22 mai 2024
Hi Cesar,It is good to hear that our hotel's proximity to the airport made your stay convenient and that you found the interior clean. We strive to provide a comfortable and hassle-free experience for our guests. We appreciate your feedback and hope to welcome you back in the future!
8/10 Bien
Nathan
16 mai 2024
Les points forts : Propreté et personnel et service
Nathan
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 19 mai 2024
Hi Nathan,We are delighted to learn about your positive encounter with our service and value your generous 4-star rating. If there are particular aspects you believe we can refine to earn that coveted fifth star, we would greatly appreciate your input. Committed to ongoing improvement, our goal is to consistently deliver the highest quality experience for our guests. We look forward to the privilege of serving you again in the future.
6/10 Satisfaisant
SHERENE
16 mai 2024
SHERENE
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 19 mai 2024
Hi Sherene,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!
10/10 Excellent
Vanya
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vanya
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 16 mai 2024
Hi Vanya,Thank you for your feedback. We're pleased to hear that you found our hotel conveniently close to the airport and that our transportation service was helpful for you. We're also glad you enjoyed our complimentary breakfast. We regret any inconvenience caused by the smell in your room, but we're happy to hear that it was clean overall. Your satisfaction is important to us, and we appreciate your comments on the cost-benefit ratio. We hope to welcome you back for another pleasant stay in the future.
10/10 Excellent
Miriam
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miriam
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 16 mai 2024
Hi Miriam,We appreciate your input. We are overjoyed to learn that your room was incredibly tidy and comfortable. Our first goal is to create a warm and inviting atmosphere, and we are happy to have lived up to your expectations. We hope to have you back for another delightful visit.
10/10 Excellent
Samuel
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samuel
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 16 mai 2024
Hi Samuel,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars and feedback. Our Team hopes to have the chance to serve you again on your next visit.
8/10 Bien
Thema
Voyage d’affaires
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thema
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 16 mai 2024
Hi Thema,We're thrilled to hear that our staff member provided you with warm and welcoming service during check-in and went above and beyond to assist you. Your satisfaction is our priority, and we're delighted to have been able to help during your time of need. We look forward to welcoming you back for another enjoyable stay.
10/10 Excellent
Lawrence
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lawrence
Séjour de 4 nuits en mai 2024
Réponse de Sophia CSR le 14 mai 2024
Hi Lawrence,Getting a 5-star rating and positive feedback from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
6/10 Satisfaisant
Karyn
13 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Karyn
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 16 mai 2024
Hi Karyn,I greatly appreciate your 3-star rating and am pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!
8/10 Bien
Rob
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rob
Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 16 mai 2024
Hi Rob,Thank you for your feedback. We're glad to hear that you found our hotel convenient for a one-night stay near the airport and that you appreciated the good price. Your satisfaction is important to us, and we hope to welcome you back for another pleasant stay in the future.
6/10 Satisfaisant
JUNICHI
12 mai 2024
JUNICHI
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi Junichi,Glad to know that you had a positive experience overall. However, we noticed there's room for improvement as reflected in your rating. If you have any specific suggestions or concerns that we could address to enhance your experience next time, please feel free to share them with us. Your feedback is valuable, and we're committed to making your future stays even better.
6/10 Satisfaisant
Blake
Voyage en couple
12 mai 2024
Les points forts : Personnel et service
Blake
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 13 mai 2024
Hi Blake,Glad to provide a convenient place to stay near DFW Airport. We understand that our room may not have exceeded your expectations, but we appreciate your understanding. We continuously strive to improve our accommodations and hope to have the opportunity to provide you with a better experience in the future.
10/10 Excellent
Brian J
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brian J
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 13 mai 2024
Hi Brian,Winning a 5-star rating from our customers makes us very happy and motivates us to keep providing exceptional service. We are overjoyed that you had a pleasant stay, and we look forward to having you stay with us once more on your travels in the future.
8/10 Bien
Len
Voyage d’affaires
9 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Len
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 13 mai 2024
Hi Len,Thank you for your feedback. We're glad to hear that you found our hotel clean and comfortable. We understand your concerns about the dated decor and the simplicity of our breakfast offerings. We're constantly striving to improve our facilities and amenities to better meet the needs of our guests, and your comments will be taken into consideration as we continue to make enhancements. We appreciate your patronage and hope to have the opportunity to welcome you back for an even better experience in the future.
10/10 Excellent
Jérémie
9 mai 2024
Jérémie
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 13 mai 2024
Hi Jérémie,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.