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Avis sur Motel 6 Grand Prairie, TX - Interstate 30

2 out of 5
Motel 6 Grand Prairie, TX - Interstate 30
1410 N State Highway 161, Grand Prairie, TX

Avis

4,8
Note des voyageurs de 10 (Excellent), d’après 125 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 136 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 164 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 147 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 429 avis sur 1001." "

4,8/10

Propreté

6,0/10

Personnel et service

4,2/10

Équipements

4,6/10

Infrastructures et conditions de l’hébergement

4,4/10

Écoresponsabilité

Avis

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Hôtel délabré
La chambre était dans un état de délabrement avancé.
Séjour de 1 nuit en décembre 2021
Réponse de Manager le 17 déc. 2021
Thank you for sharing this honest review and feedback about our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

4/10 Médiocre

Nicolas, France

Les points forts : Confort de la chambre
Les points faibles : Propreté
Bof
Situé le long de l'autoroute, cet hôtel est la bal des dealers une fois la nuit tombée.. fort heureusement la police y est très présente. Point de vue hygiène des draps et de la salle de bain ça va, par contre on se demande si le sol est nettoyé... après 5 minutes de marche en chaussette sur le parquet, ces dernières se sont retrouvées toute noires... clientèle bruyante est assez lourdingue lors de notre séjour. Pour le prix, on va dire que ça passe, et les chambres sont relativement grandes.
Séjour de 2 nuits en juin 2017

2/10 Horrible

Loretta

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Had my children with me who felt extremely unsafe walking to our room. People yelling by our door at night so we left. Will never go back to this hotel
Séjour de 1 nuit en avril 2024
Réponse de Manager le 30 avr. 2024
Hello Loretta, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will address your concerns with the team for improvement. Should you wish to discuss this further, please contact our management team directly. Thank you for sharing your experience with us.

10/10 Excellent

David

Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello David,We are thrilled to hear you had an excellent stay at our hotel! Please do not hesitate to reach out if you have any further comments or need assistance. We look forward to welcoming you back soon.

4/10 Médiocre

Judy

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Manager le 17 avr. 2024
Hello Judy, We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly with any additional feedback so we can address any concerns you may have. We hope to welcome you back for an improved stay in the future.

4/10 Médiocre

Adrian

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This place is near a highway with multiple ramps which means there isn't a second a car will pass by. Make sure to get ear plugs.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 13 avr. 2024
Hello Adrian,We apologize for any inconvenience caused by the nearby highway noise. We always strive to provide a comfortable stay for our guests. Your feedback is valued and will be shared with our team for further consideration.

6/10 Satisfaisant

Hellen

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Property is convenient to fast food and highway access. What i dislike was that the pool was closed at time of stay. Which was a bummer because i travel with my kids and wouldve been fun to enjoy at time of stay. A microwave wouldve been nice in room too. Room did have a water line bust, but was taken care by maintenance. Only thing was, i had to use hot water, because cold one was shut off.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 12 avr. 2024
Hello Hellen, We appreciate your feedback and regret to hear about the inconvenience you faced during your stay. Please note that our team is always striving to maintain our facilities for the utmost guest satisfaction. We hope you'll consider these aspects when planning future stays and reach out to us directly for any further assistance needed.

8/10 Bien

Mark

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Non smoking room smelt like smoke, cobwebs, bugs, doors screwed together, electric switches broken.
Séjour de 1 nuit en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Mark, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

letitia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en mars 2024
Réponse de Manager le 31 mars 2024
Hello letitia,We appreciate your feedback and are glad to hear you found our hotel to be clean. Our team works hard to maintain high cleanliness standards for all our guests. Should you have any future concerns, please do not hesitate to reach out to our management team directly for assistance.

2/10 Horrible

Kourtni

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nasty dirty rooms ! I refuse to stay in filth ! Didn’t want to refund me my money so me and my husband had to call corporate ! Then lied as if we used the bathroom in the room ! But corporate will be taking care of the rest DEFINITELY WOULDNT RECOMMEND !
Séjour de 1 nuit en mars 2024
Réponse de Manager le 29 mars 2024
Hello Kourtni, We apologize for any inconvenience you experienced during your stay. We take all feedback seriously and have escalated your concerns to our management team. Our priority is always to address guest issues promptly and professionally. Thank you for bringing this to our attention.

2/10 Horrible

Vanessa

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de Manager le 24 mars 2024
Hello Vanessa,We're disappointed to hear you didn't have a great experience during your stay. Please feel free to contact us with more details so we can address any issues you encountered. We value your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Satisfaisant

Edwin

Séjour de 2 nuits en mars 2024
Réponse de Manager le 9 avr. 2024
Hello Edwin, We appreciate you choosing our hotel for your stay. If you have any specific feedback to share, please don't hesitate to reach out to us. We value our guests' opinions and strive to make improvements based on your experiences.

4/10 Médiocre

Kristen

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Kristen, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have. We appreciate your time and hope to welcome you back in the future for an improved stay.

10/10 Excellent

Maria Del Rayo

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muchas gracias por su buena atención
Séjour de 1 nuit en mars 2024
Réponse de Manager le 16 mars 2024
Hello Maria Del Rayo,Agradecemos mucho su amable comentario y nos complace saber que disfrutó de su estadía con nosotros. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro. ¡Gracias por haber elegido nuestro hotel!

2/10 Horrible

Sabrina

Voyage avec des animaux de compagnie, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Do not stay here if you value your peace and money. The room I received was dirty and had something on the floor on top of that the tv didn't work and you could hear the outside clear as day.
Séjour de 2 nuits en mars 2024
Réponse de Manager le 14 mars 2024
Hello Sabrina, We regret to hear about your experience at our hotel. Guest feedback is important to us, and we will address these concerns with our team to ensure a better stay for future guests. Your comments will assist us in improving our services for all guests.

4/10 Médiocre

Benjamin

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No where to store clothes. No fridge . No microwave. Staff is great room is clean.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello Benjamin, Thank you for sharing your feedback with us. We appreciate your compliments on our staff and cleanliness. For any specific room amenities or storage concerns, we suggest reaching out to our management team directly for further assistance.

2/10 Horrible

MARIA

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It’s motel 6 so of course the expectations were low. However, while walking to my room there was trash all over the area. There was also dog poop on the side walks and stairs. The inside of the room was as expected.. dirty facilities and towels.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 12 mars 2024
Hello MARIA, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Cleanliness is a top priority for us, and we will address the issues you mentioned to ensure a better experience for future guests.

4/10 Médiocre

Roberto

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Broken drawers, for starters. Add to that pubic hairs and old blood stains on my sheets.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 8 févr. 2024
Hello Roberto, We apologize for any inconvenience you encountered during your stay. Our team aims to provide a clean and comfortable experience for our guests, and we regret that we fell short of your expectations. Your feedback is important to us, and we will address these concerns with our housekeeping department to ensure a higher level of cleanliness in the future.

2/10 Horrible

Jesus

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No towels, no pillows.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 2 févr. 2024
Hello Jesus,We apologize for any inconvenience you may have experienced during your stay. We strive to ensure that all amenities are provided for our guests. Your feedback will be shared with our team to address and improve our service. Thank you for bringing this to our attention.

6/10 Satisfaisant

Majid

Voyage en couple
it's conveninet
Séjour de 1 nuit en janvier 2024
Réponse de Brand Experience Team le 30 janv. 2024
Hi Majid,Thanks for your review, we really appreciate the support. Maz K.#Team6

2/10 Horrible

Antonio

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 26 janv. 2024
Hello Antonio,We're sorry to hear that your experience did not meet your expectations. We would appreciate it if you could reach out to us directly at the hotel, so we can further discuss your concerns and take any necessary actions to improve. Thank you for staying with us, and we hope to have the opportunity to make it right for you in the future.

8/10 Bien

Majid

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Nothing special.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Majid, Thank you for sharing your feedback with us. We appreciate your time and take all guest inputs seriously. If there is anything specific you would like to bring to our attention, please don't hesitate to contact our management team. We strive to continuously improve our services and hope to have the opportunity to better meet your expectations in the future.

6/10 Satisfaisant

Majid

Voyage en famille, Voyage d’affaires, Voyage en couple
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 25 janv. 2024
Hello Majid, We're sorry to hear that your experience at our hotel didn't meet your expectations. We would appreciate it if you could reach out to us directly to discuss any specific concerns you may have had during your stay. We value guest feedback and would like the opportunity to address any issues you encountered.

2/10 Horrible

Ajay

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I didn’t like the fact that I used door dash.For this property it was supposed to go to the hotel lobby even though I put a room number. My food was still taken. Not acceptable. And when my husband asked the front office person they stated they knew nothing yet security had given the necessary information to find out where our dinner had went.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 23 janv. 2024
Hello Ajay, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with your food delivery. Our hotel policy requires delivery drivers to drop off orders at the lobby for security reasons. However, we understand that miscommunication or oversight may occur. We will review our procedures and reinforce the importance of providing accurate information to guests.

2/10 Horrible

Deadra

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Run down
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Deadra, We're sorry to hear about your experience at our hotel. We strive to provide excellent service and we apologize for any shortcomings. Please reach out to us directly so that we can address your concerns and make improvements for the future. We appreciate your feedback.

8/10 Bien

Demetroius, Dallas

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 16 janv. 2024
Hello Demetroius, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Médiocre

Nicole

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I dont recommend
Im pretty sure there was bed bugs in the room I stayed in due to the fact there was broken bars of soap under the sheets and according to google its to detur bed bugs or some voo doo stuff. It was very dirty and shower had not been clean in a very very long time there was dust and dirt everywhere. Burn holes in bedding however it was the only place available under 500 dollars at that time in the area.
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Nicole, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Demetroius, Dallas

Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 janv. 2024
Hello Demetroius,We are thrilled to hear that you had such a fantastic experience during your stay with us! We strive to provide exceptional service and exceed our guests' expectations. If you have any more feedback or suggestions to further enhance our service, kindly reach out to us directly. We hope to welcome you back again soon for another amazing stay!

2/10 Horrible

Margaret

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Property is so run down. Shower had cracks on wall. Night stand had water damage. Looks like it never gets properly cleaned when looking at tile on shower wall. Very uncomfortable. Indians need to learn how to run a business when they enter this country. Hotel has nothing but creepy vibes and bad energy. Never would recommend this place.
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 9 janv. 2024
Hello Margaret,We apologize for any inconvenience you may have experienced during your stay. Our team strives to provide a clean and comfortable environment for all guests. Your feedback is important to us and will be shared with the appropriate departments for further improvement. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Josephine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I will stay in this motel again.. The lady in the front was very kind in granting my request..The room is clean and the check in was easy and fast .Definitely a five star in my experience
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 9 janv. 2024
Hello Josephine,Thank you for taking the time to share your positive experience at our motel. We’re delighted that you found our staff to be kind and accommodating. It's great to hear that you were impressed with the cleanliness of the room and the ease of the check-in process. We appreciate your kind words and look forward to welcoming you back in the future for another enjoyable stay.

2/10 Horrible

Aneudy

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Abitaciones sucias en mal estado deterioradas puerta del baño rota y sin seguguro los cuartos no tienen ni nevera ni microondas
Séjour de 3 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Aneudy, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will take them into consideration to improve our services. If you have any further concerns, please do not hesitate to contact our management team directly.

6/10 Satisfaisant

Ricky

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Cheapest room near stadium, so can’t complain too much. Basic room where I could rest and it got the job done. Good location, room had funky smell (likely pets), restroom needed a deep cleaning, beds very noisy with little movement.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 2 janv. 2024
Hello Ricky,Thank you for choosing our hotel during your recent visit. We're glad to hear that our affordable rate and convenient location suited your needs. We appreciate your feedback regarding the room odor and cleanliness issues you encountered, as well as the noise from the beds. We'll share your comments with our team for improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 Horrible

Laura

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 3 janv. 2024
Hello Laura, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly to share your feedback so that we can address any issues you may have encountered.

2/10 Horrible

Keith

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This place feels like a Motel 6 sign was hastily placed over the top of the Bates Motel sign.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 2 janv. 2024
Hello Keith, We're sorry to hear that you didn't have a positive experience during your stay. We strive to provide comfortable accommodations for our guests and would appreciate any specific feedback you can provide to help us improve.

2/10 Horrible

Cory

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 1 févr. 2024
Hello Cory, We're sorry to hear that you didn't have the best experience during your stay. We would appreciate it if you could reach out to us directly with any specific feedback you may have, as we always strive to improve our services for our guests. We hope to have the opportunity to welcome you back in the future.

8/10 Bien

tia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello tia,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had a pleasant experience during your visit. We appreciate your kind words and hope to have the opportunity to welcome you back in the future. If there is anything specific you would like to share with us, please feel free to reach out to our hotel directly.

8/10 Bien

tia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 23 déc. 2023
Hello tia,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad that you enjoyed your time with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly so we can further improve our services. We hope to have the opportunity to welcome you back in the future.

2/10 Horrible

Cinthia

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
El cuarto tiene el olor muy fuerte a cigarro y hay cucarachos, buró quebrado
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 21 déc. 2023
Hello Cinthia, Lamentamos profundamente las molestias que hayas experimentado durante tu estancia. Nuestro equipo de limpieza se encarga de mantener los cuartos y las áreas comunes libres de olores no deseados y de asegurarse de que no haya plagas. Te invitamos a comunicarte con nuestro equipo de administración para que podamos seguir investigando y abordando tus inquietudes. Estamos comprometidos a brindar un ambiente cómodo y agradable a nuestros huéspedes. ¡Esperamos tener la oportunidad de atenderte nuevamente en el futuro cercano!

2/10 Horrible

Chris

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty rooms
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 17 déc. 2023
Hello Chris,We apologize for any dissatisfaction you may have experienced during your stay. We value our guests' feedback and would appreciate it if you could reach out to us directly to discuss your concerns in more detail. Our team is dedicated to ensuring a positive experience for all our guests and we would like the opportunity to address any issues you may have encountered.

10/10 Excellent

Sherri

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello Sherri,We are thrilled to hear that you had a fantastic stay with us! We greatly appreciate your support and thank you for choosing our hotel. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

6/10 Satisfaisant

tia

Séjour de 5 nuits en décembre 2023
Réponse de Manager le 16 déc. 2023
Hello tia,We appreciate you taking the time to rate your recent stay at our hotel. We would like to learn more about your experience and address any concerns you may have had. Please reach out to us directly so that we can discuss your feedback further. We value your input and hope to have the opportunity to improve your next stay with us.

4/10 Médiocre

Mario

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté
Saw a cockroach in the bathroom
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 15 déc. 2023
Hello Mario, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Satisfaisant

Matias

Séjour de 1 nuit en décembre 2023
Réponse de Manager le 11 déc. 2023
Hello Matias,We appreciate you choosing our hotel for your stay. We encourage you to reach out to us directly with any feedback you may have regarding your experience. We value your input and hope to have the opportunity to improve and provide a better stay for you in the future.

10/10 Excellent

Becky, Calgary

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 10 déc. 2023
Hello Becky,We are delighted to hear that you had a wonderful experience during your recent stay at our hotel. We strive to provide excellent service and it is always a pleasure to receive positive feedback. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the near future for another exceptional stay.

10/10 Excellent

tia

Les points forts : Propreté et infrastructures et conditions de l’hébergement
It's great
Réponse de Manager le 5 déc. 2023
Hello tia,to hear that you had a positive experience during your stay at our hotel! We strive to provide excellent service and amenities for all our guests. Thank you for your kind words and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 5 déc. 2023
Hello Mark,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you had a great experience at our hotel. Your satisfaction is our utmost priority, and we are glad to know that we were able to meet your expectations. Should you have any future travel plans, we would be honored to welcome you back to our property.

8/10 Bien

Rachel

Les points forts : Personnel et service
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 déc. 2023
Hello Rachel,We appreciate you choosing our hotel for your stay. If you have any feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and are always striving to improve our guest experience. We hope to welcome you back again in the future.

6/10 Satisfaisant

Connie, Manhattan

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
Good price. Need to clean dog poop on walkways in front of the rooms. Clean the bathroom better-hair in the bathtub & needs recocked to cover the mold or stains. Friendly staff but hotel is near a highway so it’s noisy. Not much food choices close but we pretty much knew that beforehand.
Séjour de 2 nuits en novembre 2023
Réponse de Guest Relations Management le 29 nov. 2023
Hello Connie,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the cleanliness of our walkways and bathrooms, and we apologize for any inconveniences caused. Rest assured; we will address these issues with our housekeeping team to ensure a more pleasant experience for future guests. Additionally, we understand that noise from the nearby highway may have affected your stay. We apologize for any disruptions caused and hope that you were still able to enjoy your time with us. Thank you for bringing these matters to our attention, we value your input in helping us improve.

2/10 Horrible

Henry

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 8 nov. 2023
Hello Henry,Dear valued guest, we sincerely apologize for any inconveniences you may have experienced during your stay. We appreciate your feedback and take all guest concerns seriously. We encourage you to reach out to our management team directly to further discuss your issues and provide any necessary assistance. Thank you for choosing our hotel and we hope to have the opportunity to improve your experience in the future.

2/10 Horrible

adriane

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room wasn’t very clean , very rundown. The shower handle was broken. Grime on the shower walls
Séjour de 3 nuits en octobre 2023
Réponse de Manager le 8 nov. 2023
Hello adriane,We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We always strive to maintain high cleanliness standards and are in the process of addressing this matter with our housekeeping team. Your concerns will be taken into consideration for future improvements.