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Avis sur La Quinta Inn & Suites by Wyndham Dallas Love Field

3 out of 5
La Quinta Inn & Suites by Wyndham Dallas Love Field
8300 John W Carpenter Fwy, Dallas, TX

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 609 avis sur 1218." "
Note des voyageurs de 8 (Bien), d’après 282 avis sur 1218." "
Note des voyageurs de 6 (Satisfaisant), d’après 157 avis sur 1218." "
Note des voyageurs de 4 (Médiocre), d’après 96 avis sur 1218." "
Note des voyageurs de 2 (Horrible), d’après 74 avis sur 1218." "

8,4/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Marc-Philippe, Berck

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
pour les plus : Très bon accueil , personnel très agréable. Chambre propre. Pour le moins : Malgré le dernier étage (3éme) , insonorisation de la vitre limite , passage de la voie express à proximité.
Séjour de 3 nuits en mars 2024
Réponse de GM le 21 mars 2024
Marc- Philippe, Merci, thank you for leaving a review about your stay. It was a pleasure to have you.

6/10 Satisfaisant

Marc

Voyage en famille
Les points forts : Équipements
Sécurité médiocre, accueil médiocre, propreté laisse à désirer
Séjour de 2 nuits en novembre 2023
Réponse de GM le 14 nov. 2023
Marc, Thank you for taking the time to share about your stay. We are sorry to hear that you were unhappy with our property. Our guest's security is important to us. We have professional security throughout the property.

2/10 Horrible

Max

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Noisy an unsafe. Outside doors not locked after 10 PM and traffic direct through fron desk doors.
Séjour de 1 nuit en mai 2024

8/10 Bien

MATEO

Les points forts : Équipements
I recommend
Séjour de 1 nuit en mai 2024
Réponse de GM le 9 mai 2024
MATEO, Thank you for your recommendation much appreciated. Our team was delighted to offer you a great experience. We hope you will choose La Quint a Dallas Love field for future accommodations.

6/10 Satisfaisant

Jill

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The shuttle bus was supposed to pick us up in the evening at the airport, but when we called we were told that the driver had left work. We were told that we should order an Uber, and La Quinta would reimburse us. In the morning, we were told the shuttle bus was not working. La Quinta called and paid a Lyft for us.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Judy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
well groomed. plenty of parking. very clean. comfortable beds. nice staff.
Séjour de 1 nuit en mai 2024
Réponse de GM le 9 mai 2024
Judy, Thank you for sharing about your stay. We are delighted to share with our team members that you appreciated their hard work and dedication. We hope to have the opportunity to serve you again.

8/10 Bien

Kirkland

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté

6/10 Satisfaisant

Frank

Voyage en groupe
The fitness room was below average with a broken recumbant bike and cramped workout area. The pool was external but there was no direct entrance from within the hotel. There was a Wet Rug sign the whole time Fri - Mon around the elevators.
Séjour de 3 nuits en mai 2024

8/10 Bien

Erik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
X
Séjour de 1 nuit en mai 2024
Réponse de GM le 9 mai 2024
Erik, Thank you for choosing La Quinta Dallas Love Field. We appreciate that you took the time to share about your great stay with us. We would love to be your choice for your next stay.

10/10 Excellent

maria e

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mai 2024
Réponse de GM le 9 mai 2024
Maria e, Thank you for taking the time to leave a review about your great stay. It was a pleasure to have you. We hope to have the opportunity to serve you again soon.

4/10 Médiocre

Ana

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Our check in wasn’t terrible but we had to change rooms because the AC Unit wasn’t working. We got moved to a room down the hall on the 4th floor that wasn’t great either but at least cool. The facilities do seem very run down in general. The staff was courteous and honestly the biggest perk was the airport shuttle and drivers who were both kind. We would probably not be staying at this property again.
Séjour de 4 nuits en avril 2024

10/10 Excellent

alfredo

Voyage en famille
Buenas instalaciones.
Séjour de 2 nuits en avril 2024
Réponse de GM le 1 mai 2024
Alfredo, Gracias, for choosing La Quinta Dallas, Love field for your accommodations. We are delighted that you enjoyed our property's great service and excellent staff.

10/10 Excellent

Fabian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay.
Séjour de 3 nuits en décembre 2023
Réponse de GM le 1 mai 2024
Fabian, Thank you for taking the time to share about your great experience at La Quinta Dallas Love field. Our staff was delighted to hear about your excellent review. We look forward to reserving a room for your future hospitality needs.

8/10 Bien

Wendy, Mounds

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy on and off high way checked late left early no problems good cheap hotel
Séjour de 1 nuit en avril 2024
Réponse de GM le 1 mai 2024
Wendy, Thank you for sharing about our great quality service at La Quinta Inn Dallas, Love field. We look forward to serving you for your future hospitality needs.

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 1 mai 2024
William, It's great to hear about your 5-star experience. We appreciate that you took the time to share about it with others. We are honored that you chose to stay with us. We look forward to offering you great service for your next visit to Dallas.

10/10 Excellent

Doe

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
hotel was nice and conveniently placed next to the freeway coming into dallas. breakfast was also nice.
Séjour de 1 nuit en avril 2024
Réponse de GM le 26 avr. 2024
Thank you for reviewing your stay. We are glad to hear that our location was convenient for you. We are committed to providing high-quality customer service to all of our guests. We hope to see you again in the near future.

6/10 Satisfaisant

William

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
A SUV was stolen off the property during our stay.
Séjour de 3 nuits en mars 2024
Réponse de GM le 26 avr. 2024
William, Thank you for taking the time to rate your stay with us. We appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced. Guest comfort and safety are of the utmost concern to us and our hotel is committed to making every possible effort to provide a secure environment; for that reason, we have installed state of the art security around the property. However, we encourage guests to not leave personal valuables or equipment in vehicles overnight. We sincerely hope this situation will not deter you from choosing our hotels again for your future travels.

10/10 Excellent

Margot

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff was exceptional. I had gotten stranded at DFW the night before due to weather and had gotten no sleep at all. I was able to get a very reasonable rate on a very nice room. After having been at the airport for over 16 hours, attempted to sleep on a filthy floor with hundreds of other people in the same boat, I was exhausted. I arrived very early at the hotel to try and get an early check-in. Celine at the front desk very kindly told me to have some breakfast and that I was welcome to sit in the lobby afterwards until they could find the first cleaned room (they had also been full up with stranded travelers). At 10:30 AM, she was able to accommodate me with a room, where I passed out for a 4.5 hour nap. I can't tell you how much this meant to me. All of the front desk staff and the shuttle driver were exemplary employees, but Celine went way above and beyond. Thank you all so much.
Séjour de 1 nuit en avril 2024
Réponse de GM le 26 avr. 2024
Margot, Thank you for choosing La Quinta Dallas love field as your hotel of choice for your emergency stay. We are sorry to hear about your difficult trip. We are delighted to hear about your great experience with our professional staff. Celine appreciates that you took the time to highlight her efforts and going above and beyond for you, you made her day! We are here for you with continued great service, anytime.

10/10 Excellent

casie, San Marcos

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Sketch characters loitering about
Séjour de 1 nuit en avril 2024
Réponse de GM le 24 avr. 2024
Casie, We are glad to hear that you enjoyed your stay at La Quinta Dallas Love Field. Our location is on the business side of the city and pedestrian traffic fluctuates throughout the year, only guests and personnel are allowed on the premises. We want our guest to feel safe and confident, we have taken extra measures by installing state-of-the-art security around and within our property, as well as deadbolts on the doors. Thank you for choosing La Quinta we are here to serve you for all your future hospitality needs.

4/10 Médiocre

Kristin, Parker

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hot tub was broken. Ice cold
Séjour de 2 nuits en avril 2024
Réponse de GM le 24 avr. 2024
Kristin, Thank you for choosing La Quinta, we are glad you chose us for your hospitality needs. We apologize that the hot tub is currently under repair, we hope to have it up and running soon.

10/10 Excellent

Angelina

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked that the hotel was very clean. The room was spacious and well equipped for handicap travelers. We will definitely stay here again. The only thing we wished was different, was that there were two workiing waffle makers. Only one was working.
Séjour de 2 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Angelina, We appreciate that you have taken the time to share about your stay at La Quinta Dallas. We are glad that you enjoyed your easy access room. The new waffle machine is on its way; we hope you will come try it out.

10/10 Excellent

Elisa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this place!!! Very affordable, friendly staff, and hot breakfast! Love, love, love it!
Séjour de 2 nuits en avril 2024
Réponse de GM le 17 avr. 2024
Elisha, Thank you taking the time to share about your experience at La Quinta Love field. we are delighted that you loved your stay. We look forward to seeing you again.

10/10 Excellent

Alonzo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean and quiet no complaints
Séjour de 4 nuits en avril 2024
Réponse de GM le 15 avr. 2024
Alonzo, Thanks for sharing about your recent stay. We are thankful for your business and hope to see you again at La Quinta Dallas Love field again.

10/10 Excellent

Suzan

Voyage en famille, Voyage en groupe
Les points forts : Équipements
I was originally checked into a dirty room. The staff immediately corrected the problem. Afterwards, all was good.
Séjour de 1 nuit en avril 2024
Réponse de GM le 15 avr. 2024
Susan, Thank you for sharing about your great experience with our professional staff. They are always happy to help. We look forward to the opportunity to have you stay with us again.

6/10 Satisfaisant

Kasturi

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Cockroaches are there in the toilet
Séjour de 1 nuit en avril 2024
Réponse de GM le 15 avr. 2024
Kasturi Thank you for taking the time to share about your short stay. We sorry to hear about your experience. Our property is covered by a professional contracted scheduled pest control service, we will ask them to inspect and retreat the area in question. Thank you for choosing La Quinta.

10/10 Excellent

Craig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en avril 2024
Réponse de GM le 15 avr. 2024
Craig, It's great to hear from you! We are happy to be your choice away from home. Our team was honored to have you and hope to have the opportunity to serve you again.

4/10 Médiocre

Ayman

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Multiple calls were on a never ending hold while trying to the front desk prior to check in Stains on towels and under couch cushions One of the TVs in our room wouldn’t turn on and outlet we coming out of the wall Pull out sofa was uncomfortable Staff onsite was helpful at least
Séjour de 1 nuit en mars 2024
Réponse de GM le 15 avr. 2024
Ayman, Thank you for taking the time to share about your experience at our property. All of our rooms pass quality inspection before being placed in available. We are delighted to hear that our great staff was prompt in taking care of your needs and concerns. The damage you noted sounds more extensive than allowed by our standards. We will review the items you noted with the head of departments for any repairs or replacements needed.

2/10 Horrible

Scott

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Toilet seat bolt was missing. Refrigerator had something spilled in the bottom. The pool looked like it hadn’t been cleaned in a week. And the hot tub was also broke down. I ended up getting my money back and went to stay at another hotel.
Séjour de 2 nuits en avril 2024
Réponse de GM le 15 avr. 2024
Scott, Thank you for stopping by. We are glad to hear that are professional staff addressed your concerns both professionally and immediately. We will make sure the room you noted is reviewed by maintenance for any repairs needed.

6/10 Satisfaisant

christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de GM le 10 avr. 2024
Christine, Thank you for sharing about your stay. We are sorry to hear that you had a poor experience. We continue to work hard to provide excellent service to our guests.

10/10 Excellent

Jennifer, O Fallon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was great. Staff were friendly. Location was convenient being right off the highway. Food establishments nearby.
Séjour de 3 nuits en mars 2024
Réponse de GM le 10 avr. 2024
Jennifer, Thank you for sharing about your great stay. It was great having you. We hope to have you back.

10/10 Excellent

jose

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy tranquila
Séjour de 1 nuit en avril 2024
Réponse de GM le 3 avr. 2024
Jose, Thank you for the review. We are delighted that you enjoyed your stay with us.

8/10 Bien

CRAIG

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was a problem with me checking in… Apparently a previous employee from a few hours before I got there gave my room to someone else, and my name was deleted as checked in in their computer system… the delay was about 15 minutes until the clerk figured out what the problem was and got me a room.
Séjour de 1 nuit en avril 2024
Réponse de GM le 10 avr. 2024
Craig, Thank you for sharing about your experience with our front desk. I am happy to hear that everything went smoothly, and our great professional staff was able to get you a room. We only check-in in person. There was a flaw in the system that your reservation information was unavailable. Thank you for choosing La Quinta we hope to have you back.

6/10 Satisfaisant

Kylee

Les points forts : Propreté et personnel et service
Property smelt musty mixed with cigarettes. Other than that it was clean and staff was kind
Séjour de 1 nuit en mars 2024
Réponse de GM le 1 avr. 2024
Kylee, Thank you for leaving a review about your stay. We appreciate your feedback.

10/10 Excellent

nicole

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was helpful and very nice
Séjour de 1 nuit en mars 2024
Réponse de GM le 27 mars 2024
Nicole, Thank you for sharing about our great staff. It was a pleasure to serve you. We look forward to seeing you next time you're in the area.

4/10 Médiocre

David

Les points forts : Propreté, personnel et service, équipements
Bathtub continuously running. Toilet not bolted down and large person could tip it over (unsafe). No one at front desk during morning checkout. Although Staff was friendly and helpful. The included breakfast and free parking is appreciated. Cable quality great. Clean comfortable room.
Séjour de 1 nuit en mars 2024
Réponse de GM le 10 avr. 2024
David, Thank you for leaving feedback about your stay. We are glad to hear that our professional staff was friendly and helpful. We are happy to provide breakfast, cable, clean rooms, and parking for our guests. Our front desk staff was working a solo shift and helping another guest at the time you checked out; we apologize that there was no attendant available. We will address the other issues you noted with maintenance management right away. Thank you for choosing La Quinta for your stay away from home. We hope to have the opportunity to improve your experience at our property.

8/10 Bien

Shelly

Voyage en couple
It’s definitely an aged property and they use some heavy perfume smells to cover up which isn’t great for someone like me who’s scent sensitive, we also had issues with our a/c not cooling down, but I do think the pros outweigh the cons. The breakfast was diverse, the bedding was comfy, and the piece de resistance - the staff was incredible. Above and beyond doesn’t describe it. Every. Single. Staff member we spoke to was kind, helpful, and engaged. Top notch customer service!! The biggest, most impressive shoutout goes to Max at the front desk! We were leaving after check-out only to learn our car battery died. Max jumped us with his own car and made sure we knew where the closest battery shop was. That’s very obviously not in his job description but a perfect reflection of the staff overall. Despite my small complaints, I’d stay here again just for the staff!
Séjour de 2 nuits en mars 2024
Réponse de GM le 27 mars 2024
Shelly,Thank you for recommending our hotel. Our team is so grateful that you took the time to share about your great experience. We are so happy to hear that our team was extremely professional and helpful above and beyond. We will let them know about the great job they are doing. We do use commercial ozone treatments to breakdown molecules keeping the air fresh. I am sorry to hear that the smell was not pleasant. It would be an honor to have you stay with us at La Quinta Dallas Love Field again.

8/10 Bien

Dennis

Séjour de 1 nuit en mars 2024
Réponse de GM le 15 avr. 2024
Dennis, Thank you for the review.

10/10 Excellent

Francisco Alberto

Séjour de 1 nuit en mars 2024
Réponse de GM le 15 avr. 2024
Francisco, Thank you for your feedback about your stay. It was a pleasure to have you.

8/10 Bien

Aliza

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de GM le 19 mars 2024
Aliza, Thank you for taking the time to rate your stay at La Quinta Dallas love field. We would love to have you stay with us again.

10/10 Excellent

Ronald

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a problem with the persons staying in the room above us, who were continually running and jumping, and making a lot of noise, and it made it almost impossible to sleep.
Séjour de 2 nuits en mars 2024
Réponse de GM le 14 mars 2024
Ronald, Thank you for taking the time to share about your stay. Thank you for rating our service as excellence. We are sorry to hear about your noisy neighbors upstairs. Our staff is always prepared to help our guests in these circumstances when contacted directly. Thank you for choosing to stay at with us.

2/10 Horrible

Gloria

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I know it’s not the staffs fault, but the upstairs neighbors were LOUD. I could hear them pounding on the roof all night long. Sleepless night for sure!!
Séjour de 1 nuit en mars 2024
Réponse de GM le 12 mars 2024
Gloria, We are very sorry to hear about your noisy neighbors. Our staff would be happy to help you. Thank you for choosing La Quinta.

6/10 Satisfaisant

Haile

Séjour de 1 nuit en mars 2024
Réponse de GM le 14 mars 2024
Haile, Thank you for rating our service. I am sorry to hear that you did not have a great stay. We look forward to improving your experience.

10/10 Excellent

Alejandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
That’s staff was very kind and helpful
Séjour de 3 nuits en mars 2024
Réponse de GM le 11 mars 2024
Alejandra, Thank you for your taking the time to leave us a review. We are pleased to hear that you enjoyed your stay with us. Our staff are always willing to help. We hope you will choose La Quinta love field for your future bookings.

10/10 Excellent

Steven, Corsicana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to stay!!
Séjour de 1 nuit en février 2024
Réponse de GM le 29 févr. 2024
Steven, Thank you for choosing to stay with us. We're glad that you had a great time. We look forward to offering you great service for all your future visits.

10/10 Excellent

Florine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff, clean rooms, confortable beds.
Séjour de 1 nuit en février 2024
Réponse de GM le 29 févr. 2024
Florine, Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!"

8/10 Bien

Gerardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Megusta todo está bien 😊
Séjour de 1 nuit en février 2024
Réponse de GM le 29 févr. 2024
Gerardo, Thank you for choosing La Quinta Dallas Love field for your accommodation needs.

10/10 Excellent

Aleksandra

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice! We enjoyed our stay very much!
Séjour de 3 nuits en février 2024
Réponse de GM le 29 févr. 2024
Aleksandra, Thank you for taking the time to write a review about your stay. The staff is very happy to hear that you highly enjoyed your stay. We look forward to having you back.

6/10 Satisfaisant

Khalilah

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de GM le 29 févr. 2024
Khalilah, Thank you for taking the time to share about your stay at our property. We work hard to provide our guests with a great experience, we are verry sorry to hear that we did not meet your expectations.

10/10 Excellent

Lexie

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It was a very nice la quinta and the atmosphere was good. Only weird thing was our room had the word "LEAVE" written in a faded black on the wall above the TV, not the best encounter but we only stayed one night and weren't there for more than 12 hours so it was fine. Easy parking, easy check-in, dove soap brand, and clean beds.
Séjour de 1 nuit en février 2024
Réponse de GM le 29 févr. 2024
Lexie, Thanks for sharing your rating with us and the community. We are happy that you enjoyed our clean beds, spacious parking, great check-in staff, and bran toiletries. We will look into the wall writing right away. It was our pleasure to have you stay with us we hope that you will choose us again for any future accommodations.

6/10 Satisfaisant

TARA

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté
Staff was great and the complimentary breakfast was just ok. The room did not feel sanitary and there was a STRONG smell of cologne or men’s aftershave in the room. You generally get less than you pay for these days so I can’t say I was surprised.
Séjour de 2 nuits en février 2024
Réponse de GM le 29 févr. 2024
We appreciate hearing about guests' experience and how we can make their stay better. Thank you for taking the time to share yours with us. We are happy that the staff met your approval. Our staff continues to work hard to improve in all areas for a great guest experience.