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Avis sur La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln

2.5 out of 5
La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln
2421 Walnut Hill Ln, Dallas, TX

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 279 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 247 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 186 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 121 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 171 avis sur 1004." "

7,2/10

Propreté

7,4/10

Personnel et service

6,2/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

8/10 Bien

Dominique

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
bruit . un rat a la piscine
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 26 sept. 2023
Hello Dominique, Thank you for taking the time to leave a review. Based on your rating, it seems you enjoyed your overall experience! Your feedback about noise is understood, and we'll be sure to share it with our internal team to determine ways of improving our guest experience in this respect. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to determine where we may have fallen short during your stay. It was a pleasure having you here, and we hope to welcome you back again soon.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 Médiocre

Cathy

Séjour de 4 nuits en août 2022
Réponse de Parin P le 15 août 2022
Hello please accept my sincere apology for the inconvenience you might have had. We are the new ownership here at La Quinta and are working very hard to bring this place back to its standard. I assure you once the renovations are completed all the issues will no longer exist. Thank you for taking your precious time out to give us a review.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien sauf mal situé
L'hôtel Très bien. Cependant il se trouve entre 2 bars de danseuses. Le soir ça brasse dans le parking et beaucoup d'allé retour lié a la prostitution.
Séjour de 2 nuits en juillet 2019

2/10 Horrible

Addison

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

LaTonya Johnson

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The Hotel and Staff was Amazing, just didn't like the location and the club next door.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 17 mai 2024
Hello LaTonya,Thank you for taking the time to share your thoughts with us. We are glad that you appreciated staying with us and our lovely team. Your feedback is important to us, and we apologize for any inconvenience you had during your stay. We hope that you will give us another opportunity to show you a much-improved experience in the future Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Jessica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean and quiet
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 15 mai 2024
Hello Jessica,Thank you for choosing La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln and for sharing your lovely five-star review. We are delighted you enjoyed our spotless, peaceful accommodations and look forward to welcoming you back for another great stay.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Satisfaisant

Nayeli

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté
Séjour de 2 nuits en mai 2024

8/10 Bien

Guillermo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mucho indigente afuera
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 10 mai 2024
Hello Guillermo,Thank you for your feedback. We're glad you chose to stay with us and appreciate your observations. We understand your concerns about the surrounding area and are working with local organizations to respectfully address this issue. We hope to welcome you back soon for a more pleasant overall experience.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

8/10 Bien

Margaryta, Edmonton

Voyage en famille
Les points forts : Personnel et service
Close to highway, airport , to King SPA, Korean area of the city.
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 8 mai 2024
Hello Margaryta,We appreciate your feedback! It's fantastic to hear you found our hotel conveniently located near vibrant cultural areas and public transportation. Having you stay with us was a pleasure, and we look forward to hosting you again for another convenient and enjoyable stay!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Brent

Les points forts : Personnel et service
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Gary

Has been remodeled. But only average in the rooms
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Gary

Voyage en couple
Les points faibles : Équipements
It is not ran well. Never able to get ice and every time we go to front desk we have an unreasonable waiting time, that is when they are behind the desk.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 6 mai 2024
Hello Gary,Thank you for choosing us for your recent stay. We apologize for any inconvenience you had during your stay. Rest assured, your feedback is valuable, and we will address these matters promptly to ensure a smoother experience for our guests in the future. It was a pleasure having you here with us, and we hope you'll consider giving us another chance to go above and beyond your expectations in the future.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Horrible

Cody

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Place smelled like drugs (marijuana), people were smoking marijuana in the hotel, had disgusting pubic hair all over the bathroom, dirt and hair all over the floor, people blasting music and screaming all night, prostitutes hanging out by the dumpster in the back, refrigerator hardly worked and the shower had toe nail trimmings in it. Disgusting. Will never stay again. I’d sleep in my car before I wasted money here
Séjour de 1 nuit en mars 2023
Réponse de General Manager le 3 mai 2024
Hello Cody, It was a pleasure having you as our guest and we appreciate you taking the time to provide your honest feedback. It's disheartening to hear about your disappointment with your experience. Creating a secure, clean, and friendly environment is our goal and we apologize for not providing that to you. Please know that our new owners are working diligently with local authorities to ensure our property is as safe as possible for our guests. Thank you again for your time and we wish you safe travels. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Horrible

Herminia

Séjour de 1 nuit en mai 2024

10/10 Excellent

King David The Coolest

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice stay, i frequently book here 👌
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 3 mai 2024
Hello, King David The Coolest,Thank you for choosing La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln and for your wonderful review! We are delighted to hear that you enjoyed your most recent stay and sincerely appreciate your loyalty. It was a pleasure to host you and we look forward to your next visit. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Cory

Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
This is frankly an oasis in a rough neighborhood. The hotel could not do a better job of being the change we’d all like to see in society
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 3 mai 2024
Hello Cory,Thank you for your feedback. We're happy to see your overall stay was pleasant, and we appreciate your comments about the area. We're working with the mayor's office and local authorities to improve the area, and we hope you'll consider staying with us again during your next trip.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 Médiocre

Zachary

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible area. Crackheads everywhere. Hotel is nasty. Have a water dispenser in lobby that was empty most of the time and when it had water it was half full with zero ice. Coffee was available and first day was fine but when down next day for coffee there was no creamer and they just said “we ran out”. Place was just bad overall. Find a better place to stay.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Hello Zachary,We value you as our guest and appreciate your thoughts. Safety is a top priority at our hotel, and we're working closely with local authorities and City Hall to ensure our property is as safe as possible. We'll remain focused on delivering pleasant experiences to our visitors, and we hope your next trip goes better. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

8/10 Bien

Hussein

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There was a construction work going on that stopped me from sneezing
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 3 mai 2024
Hello Hussein,Thank you for taking a moment to write a review. We are honored to know you enjoyed your stay. We apologize for your nasal issues. We hope you are better now. Thank you for choosing La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln and we hope to welcome you back soon.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

8/10 Bien

Gabriel

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
La piscina estaba sucia
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Hello Gabriel,Thank you for taking the time to provide your review. Your feedback regarding the pool will be shared with our team to provide a better guest experience. Please be well, and we hope you'll revisit us for the stay you expect and deserve.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 Médiocre

Jose Manuel

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Was only one ice machine in the hotel. Only woork one of the elevators. The bed do a lot of noise when you sit. Have an overall smell of humidity.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Jose,Thank you for your feedback. We're disappointed to learn about the challenges you encountered during your stay with your room and the amenities, such as our ice machine. Rest assured, our team is committed to addressing these issues promptly to ensure a more comfortable experience for our guests. We value your patronage and hope to have the opportunity to exceed your expectations on your next visit to our hotel.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 Médiocre

Perla

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We came in and the first room we got had bed bugs also in the hallways there was roaches dead and alive
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 28 avr. 2024
Hello Perla,We are very disappointed to hear about your experience with us and would like to take this opportunity to apologize for any dissatisfaction with your stay. Please feel free to reach out to us so we may learn about this and address these concerns immediately. Additionally, we want to assure you that our property receives regular pest control services. However, our specialist will be notified of your comments. Thank you again for sharing your concerns with us.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Horrible

Hannah

Voyage en famille
Les points faibles : Équipements
👎
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 26 avr. 2024
Hello Hanna, Thank you for staying with us. We're concerned to hear that your experience did not meet your expectations. Our new ownership is committed to improving and hopes to have the opportunity to provide you with a better experience in the future; just let us know how to make that happen.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Anthony, Houston

Séjour de 1 nuit en avril 2024

10/10 Excellent

Anthony, Houston

Voyage en famille, Voyage en groupe, Voyage d’affaires
Les points forts : Équipements
The guy at the hotel was very nice and polite
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Hello Anthony,Thank you so much for the five-star review. We're glad you enjoyed the awesome hospitality from our team, and we'll be sure to pass on your compliments. We hope to see you again soon!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Nashika

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a good place to stay, super close to my destination, && the highway ! Definitely a plus to have Denny’s && a gas station in walkable distance!
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Hello Nashika,Thank you so much for the five-star rating! We are thrilled to know that you enjoyed everything about your visit, including our prime location. It would be a pleasure to host you again soon, so hurry back. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Ganesh

Séjour de 3 nuits en avril 2024

4/10 Médiocre

Michael

Les points faibles : Propreté et personnel et service
Slums
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 23 avr. 2024
Hello Michael,We strive to ensure all our guests have a positive experience. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Horrible

Riley

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The clerk didn’t give a parking pass to me so my truck was towed while I was asleep. Mold in the bathroom and no smoke alarm in the room.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 23 avr. 2024
Hello Riley,Thank you for taking the time to notify us. We deeply regret to hear our accommodations did not meet your expectations. Please be assured that we will look into this matter and ensure our processes align with the level of service we aim to provide. We hope to have another chance to welcome you back and deliver an experience that truly reflects our commitment to our guests' comfort and satisfaction.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Horrible

Euselys

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The attention to cleanliness is lacking, lack of communication at the reception with guest rights, the pool is dirty and on weekends the car cannot be parked as the guest wishes because the facility allows a nightclub to use the parking lot. hotel. lousy hote
Réponse de General Manager le 17 avr. 2024
Hello Euselys,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about cleanliness and service, as well as for any difficulty finding parking. Our goal is to create a comfortable, relaxing environment, and we'll look into what went wrong during your visit. Should you be in the area again, we hope you'll consider coming back to see us.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

patrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024

2/10 Horrible

Tyler

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very rude staff and cockroaches crawling around on the floor. And they will try to take your $100 cash deposit for anything by saying u damaged towels,etc. when we didn't damage anything and it was a fight to get our cash deposit back. Worst place we have ever stayed...would not recommend to anyone.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Hello Tyler,Thank you for writing to us. Please accept our sincere apology for any perceived rudeness from our team. We strive to treat each guest with the utmost respect, and we will be sure to revisit this with our staff. In addition, pests are a very rare occurrence at our property, and we will notify the respective teams to resolve this issue immediately. It is our hope you join us again, as we know we are more than capable of impressing you.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Satisfaisant

Mark

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service
Staff were rude and there were quite a few prostitutes in the area.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Hello Mark,Thank you for your review. We regret to learn of your disappointment with your experience. We'll be sure to have a conversation with our team to ensure our high standards of hospitality are being met. That said, please know that we have new ownership in place and work with the local authorities to ensure the property is as safe as possible for all our guests. It was a pleasure having you here, and we hope you will give us another chance in the future to change your lasting impression. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Satisfaisant

Phil

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Dirty old hotel in sketchy area. Hallways had paint all over carpet. Everything is old and needs updating. Pool is outside looks good sized but is dirty with lots of kittens living around it. One of my beds had dirty sheets but housekeeping came up and put new linens on and was nice about it. Not a place to stay at with kids or solo. Was expecting more from a La Quinta brand hotel
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Hello Phil,Thank you for taking the time to leave a review. We are disappointed to hear your stay did not live up to your expectations and about the state of your room. We will use your feedback to help us improve the experience of future guests, and we hope you will consider staying with us again soon.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Satisfaisant

Willie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was decent for the price.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Hello Willie,Thank you for taking the time to leave a review. Please feel free to reach out to us so we may learn what we can do to make your next visit a five-star visit. It was a pleasure having you as our guest, and we hope to see you again soon.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Racene

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean hotel and friendly staff
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Hello Racene,Thank you so much for the five-star review. The team is so pleased to hear you enjoyed the facilities they work hard to maintain and their warm hospitality. We hope you'll visit us again soon.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

ruth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Friendly helpful front desk
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 avr. 2024
Hello Ruth,Thank you for taking the time to review your recent stay at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln! Our friendly staff truly enjoyed hosting you and will be glad you appreciated their kind assistance. Please come see us again soon for another terrific experience.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Satisfaisant

Melanie

Les points faibles : Personnel et service
The staff member at check-in was unfriendly and did not explain where anything was
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Hello Melanie,We're sorry to hear about the experience you described, as exceptional hospitality is our number one goal. Your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Thank you, and we hope you will consider giving us another chance. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 Médiocre

NAVITA

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No soundproofing in the rooms.. could hear everything in the adjoining rooms. Pillows had sharp things sticking out Bed was too springy, could hear screeching if the springs every time I used it..
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Hello Navita,Thank you for taking a moment to leave a review. We sincerely regret to learn of your disappointment with your experience. Your feedback about noise and the beds is understood, and we'll be sure to share your concerns with our team to determine ways of improving in this respect. It was a pleasure having you here, and we hope you will give us another opportunity in the future to deliver a restful stay worthy of a perfect rating. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

tae, Katy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very convenient
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 17 avr. 2024
Hello Tae,We're delighted to know that you had an amazing time with us and that our convenient location was perfect for your needs! Thank you so much for the perfect rating, and we hope to see you again soon. Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

Danny

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, affordable, close to highway.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Hello Danny,We take pride in offering clean, convenient accommodations at an affordable rate, so we're glad you appreciated our efforts. Thank you for the kind review. Please come see us again soon at La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

4/10 Médiocre

Keith

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ice machine and microwave in room didn't work
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Hello Keith, We appreciate the opportunity to have hosted you, although we're disappointed that we didn't meet your expectations. Your feedback is invaluable to us, and we're actively addressing the issues you've raised with our maintenance team to ensure prompt resolution. We sincerely hope you'll consider joining us again in the future. It would be our pleasure to demonstrate our commitment to providing exceptional service and addressing any concerns you may have.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everyone and everything is really organized.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 9 avr. 2024
Hello David,Thank you for your review of La Quinta Inn & Suites by Wyndham Dallas I-35 Walnut Hill Ln. We're thrilled to hear you enjoyed your stay, including our streamlined service. It would be great to welcome you back anytime!Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Horrible

Elio

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Kellie

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Clean place and breakfast buffet was decent but Not the greatest stay. The tv was pixelated off and on the entire stay. The coffee maker in the room was broken and spewed out hot water all over the tray it was sitting on. Not a single drop got in the cup. And surrounding area was a little sketchy. Probably will not be staying here again.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 8 avr. 2024
Hello Kellie,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We're under new ownership and currently renovating the property. We hope to welcome you back and impress you with our improvements.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Satisfaisant

Nydia

Voyage en famille
Only thing I did not like that phone was not working to contact front desk. The heater was not on when we first arrived. I had to walk to the front to tell front desk. The guy there was nice enough to help turn the switch on. Then some channels from cable were not working the signal was poor. Other than that everything else was ok. Although, If I had to stay another night, I would.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 avr. 2024
Hello Nydia,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff was able to assist with the heat, and we apologize for any issues with the phone. We'll look into this further, and we hope to see you again should you be back in the area.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

6/10 Satisfaisant

Jonathan

Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024

10/10 Excellent

Edgar Ochoa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

2/10 Horrible

Leigh Ann, Bonham

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The guy at the front desk was not helpful at all, he sent us to two dirty rooms. And all ice machines were broke, no ice on premises, when we ask about them he was rude. He was in the back room everytime we went to the desk with questions and it was late afternoon and early evening (prime check in time)
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 28 mars 2024
Hello Leigh Ann,Your feedback is appreciated as it helps us improve for our guests. Please accept our apologies for any issues with the ice machine and room cleanliness, as well as for any disappointment with how your concerns were handled. This is not the level of accommodation we aim to provide, and we'll relay your comments to the appropriate team members promptly. Should you be in the area again, we'd be grateful for the chance to provide you with a more positive visit.Thank You,La Quinta Inn & Suites Dallas I-35 Service Team

2/10 Horrible

Kayla

Séjour de 1 nuit en mars 2024