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Avis sur Homewood Suites by Hilton Dallas/Addison

3 out of 5
Homewood Suites by Hilton Dallas/Addison
4451 Beltline Road, Addison, TX

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 425 avis sur 1002." "
Note des voyageurs de 8 (Bien), d’après 227 avis sur 1002." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 1002." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 1002." "
Note des voyageurs de 2 (Horrible), d’après 114 avis sur 1002." "

7,8/10

Propreté

8,2/10

Personnel et service

7,2/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

6,8/10

Écoresponsabilité

Avis

2/10 Horrible

muhammad

Very dirty and very low water flow
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Muhammad, we regret to hear about the cleanliness and water flow issues you encountered during your stay. This is not typical of our usual standards and we sincerely apologize for these inconveniences. These points have been taken into account and will be addressed. We do hope you will consider giving us another opportunity to demonstrate our commitment to providing an enjoyable and comfortable stay.

6/10 Satisfaisant

Tory

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
I liked everything but my keys were never working every time I would come back to my room .
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 12 avr. 2024
Tory, it's concerning to hear about the inconvenience you've faced with room access. Prompt and hassle-free entry is important and we'll look into the matter to ensure smoother experiences in the future. It's good to hear that you enjoyed other aspects of your stay and we hope you'll consider us again.

2/10 Horrible

Karen

Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Karen, we noticed your rating and are deeply concerned that your experience did not meet the standard we strive for. Your feedback is important, and we would appreciate the chance to know more about the factors that impacted your stay. We are committed to making improvements and hope we will have the opportunity to serve you better in the future.

4/10 Médiocre

Luis

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
It was okay uhh
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Luis, it's regrettable that your stay didn't meet your expectations. We aim to provide a more fulfilling experience. Please know your feedback is essential in driving improvements. We hope you'll give us another opportunity in the future.

8/10 Bien

Mario

Les points forts : Personnel et service
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Mario, thank you for taking the time to rate your stay at Homewood Suites Dallas Addison. We're thrilled to see that you had a positive experience. We look forward to welcoming you back in the future.

10/10 Excellent

Marilyn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Peaceful stay
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 30 mars 2024
Marilyn, we appreciate your review! At Homewood Suites Dallas Addison, our goal is to provide a tranquil environment for our valued guests. It's delightful to hear your stay was peaceful. We hope to welcome you again soon for another relaxing visit.

10/10 Excellent

jose

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything perfect
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Jose, thank you for the rave review! We're thrilled that everything was perfect during your stay at Homewood Suites Dallas Addison. Your feedback is greatly appreciated, and we look forward to seeing you again in the future. Safe travels!

10/10 Excellent

jose

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is always good here. Manager is also very nice.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
Jose, it's a delight to know your stay at Homewood Suites Dallas Addison was pleasant. We're thrilled to hear that not just your overall experience was satisfactory, but our manager left a gratifying impression. We strive to maintain a warm and friendly environment. We appreciate your kind review and are looking forward to welcoming you back.

2/10 Horrible

Juan Bernardo

Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 avr. 2024
We appreciate your feedback, Juan.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

E. Allen, Austin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room was great
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 5 mars 2024
E. Allen, thank you for your feedback. We're thrilled to know that you thought the room at Homewood Suites Dallas Addison was fantastic. We hope to see you again soon!

2/10 Horrible

Tzitlalli

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Definitely not staying here again, a property not well taken care of, outside room was dirty. Sofa bed was super stinky, bathroom floor sticky, big ants and small bugs coming out from the wall in the bathroom and from the shower faucet. Not enough towels provided. Breakfast not good at all Sorry i hate to leave a bad review but this hotel lack cleanliness and you should know that
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 4 mars 2024
We appreciate you taking the time to share your feedback, Tzitlalli, and we apologize that your stay was less than ideal. We do hope you decide to stay with us again in the future. If our hotel staff would have been made aware of any concerns, we would have gladly made sure that your stay went more smoothly.

8/10 Bien

Brandi

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Entry doors for the building did not close properly that separated us from outside.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 mars 2024
Brandi, thank you for bringing to our attention the issue with the entry doors. At Homewood Suites Dallas Addison, we prioritize the comfort and safety of our guests. We appreciate your feedback and our team will certainly explore this concern to ensure all our accommodations meet the high standards our guests are accustomed to. We look forward to hosting you again.

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
clean and quiet
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 1 mars 2024
Elizabeth, we appreciate your laudatory feedback. It's a pleasure to hear you enjoyed the peaceful ambiance and cleanliness at Homewood Suites Dallas Addison. Your feedback truly boosts our commitment towards maintaining high standards. Come visit us again soon!

2/10 Horrible

Thirunavukkarasu, Redmond

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 févr. 2024
Thirunavukkarasu, it's regrettable to hear that your stay didn't meet expectations. We'd appreciate the chance to understand your experience better. Please feel free to share more details, so we can work on improving our services. Thank you for your feedback.

6/10 Satisfaisant

Marie, Rancho Palos Verdes

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Small bathroom
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Marie, we acknowledge your comments about the bathroom size. While our design aims to maximize space, we appreciate your feedback and will take it into consideration for future developments. We hope the rest of your stay was satisfactory and we look forward to the opportunity to serve you again.

8/10 Bien

Dana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check-in process was quuck and easy. The room was clean and comfortable. I did have to call for tissue and towels because no one came ti clean the second day. Overall good experience.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
Dana, it's great to hear that the check-in process at Homewood Suites Dallas Addison was smooth and you found your room to be up to your satisfaction. We appreciate you bringing up the timely replenishment of amenities during your stay. Your observations will help us ensure our service is more attentive. We're glad you had an overall positive experience and look forward to welcoming you back.

6/10 Satisfaisant

young soo, SHREVEPORT

Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
Thank you for taking the time to submit this feedback.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Veronica

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
So friendly
They have great service
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 févr. 2024
Veronica, we're thrilled to know you enjoyed the top-notch service at Homewood Suites Dallas Addison. Our team members appreciate your kind words. Thanks for this incredible review and we hope to serve you again.

2/10 Horrible

Rebecca

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty property in bad area. Mattresses against windows in a scary area.
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 12 févr. 2024
Rebecca, we regret to hear your recent stay didn't meet your expectations. It seems there were concerns with the cleanliness and location surroundings. Rest assured, we prioritize maintaining a secure and exemplary environment. We will take your feedback on board and work towards making necessary improvements. We hope you'd reconsider and give us another chance to provide a better experience in the future.

6/10 Satisfaisant

Billy

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Comfy but a little lacking for a Hilton
Our suite was easy to access with lots of room, but the bathroom isn’t ventilated, so there was rust on a lot of things. The tub seal was missing, and some other things that could be kept up. Neighborhood was OK but at night there are a lot of shady questionable characters and the fence surrounding the property. Had a lot of holes in it and damage. Service was great, front desk staff was very friendly. But overall for the Hilton brand, it was a little lacking.
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 4 févr. 2024
Billy, it's pleasing to hear you found our accommodations spacious and our team members at the front desk friendly. We note your concerns around room maintenance and overall security. We prioritize guest comfort and safety and are consistently working towards facility upgrades to ensure a high level of standards. We value your feedback as it helps us improve. We hope to have the opportunity to create a more reassuring experience for you in the future.

4/10 Médiocre

Simone

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 4 févr. 2024
Thanks for the feedback, Simone.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Juan

Les points forts : Propreté
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Juan, thank you for taking the time to rate your stay at Homewood Suites Dallas Addison. We're thrilled to see you had a great experience with us. Do hop by again, we're looking forward to welcoming you back in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Infrastructures et conditions de l’hébergement
Not so great stay
It was noisy! Lots of doors slamming and thumps & bumps in the room above me! Telephone in the room doesn't work so couldn't call front desk for more toilet paper had to ask a housekeeper for some that was cleaning a room next to mine. There's no one at the front desk late nights! The doors for entrance off stairwell doesn't close completely so anyone could come in without a key!
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 4 janv. 2024
We appreciate you bringing your concerns to our attention. It's unfortunate that you were disturbed by noise and had challenges with in-room amenities, as our team strives to provide a comfortable and secure environment for all guests. Nonetheless, your feedback will assist us in our ongoing efforts to sort out these issues. We are constantly aiming to enhance our services, and your observations are significant in this regard. We hope for the opportunity to better serve you in the future.

2/10 Horrible

Jessica

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible...catfish pictures
The hotel looked nothing like the pictures. It was very outdated and dingy. The restroom had mold on the ceiling and it smelled like smoke even though we booked a non-smoking room. The property was also old and not well kept. The sofa sleeper was disgusting with the cushions worn out and dirty. The cabinets in the kitchenette were crooked and outdated. The sofa sleeper mattress was terrible and we could feel all the springs. We ended up booking a different hotel for our stay.
Séjour de 3 nuits en décembre 2023

4/10 Médiocre

Raialynn

Voyage en groupe
Les points forts : Propreté
Les points faibles : Personnel et service
First let’s say the young man working the desk around 5pm was amazing at helping my group of 3 get checked in. The reason I didn’t enjoy my stay was simply this, the day we went to check out my group went to the breakfast. We all made a waffle and put it on a plate since they are so big it took up the whole plate. Then we got eggs sausage on another plate. When we left I heard the staff saying we stole half of the breakfast when in reality we didn’t. There were also 4/5 other guests filling up multiple plates. One dude had 5 !! But they were specifically targeting us. When I confronted them and told them we didn’t take half of breakfast they demanded to know which room I was in . I happily told them and will also be writing mgt
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Raialynn, we're sorry to hear about your experience during breakfast. While we're delighted that our colleague was able to assist with your check-in, your experience during mealtime does not reflect the respect we seek to show all our guests. Please know that ensuring ample food for all guests is a priority for us, and it was certainly not our intention to make you feel targeted. We appreciate you bringing this to our attention and will work towards better guest communication in such situations. We hope you will give us a chance to create a better experience for you in the future.

10/10 Excellent

Sharon

Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 1 janv. 2024
Thanks for sharing this perfect rating, Sharon!We're thrilled to hear you enjoyed your stay at Homewood Suites Dallas Addison! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 Satisfaisant

Camilli

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 26 déc. 2023
Camilli, thank you for your rating. We always aim to deliver a great experience. We regret that we have not fulfilled your expectations during your visit and would appreciate any additional feedback you could provide. The team is always eager to find ways to improve every aspect of the guest experience.

4/10 Médiocre

Mohammad

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Old
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 25 déc. 2023
Mohammad, it's regrettable to read that your stay didn't meet expectations. We strive to provide a comfortable, modern experience and your feedback will be invaluable as we continually work to improve. We hope to have another opportunity to provide a better experience for you in the future.

2/10 Horrible

Zachary

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Had a diaper on the floor and trash when I walked into my room. Towels on the couch, no Toilet paper. Had to change rooms because it was so dirty
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 24 déc. 2023
Zachary, it's disheartening to hear about the issues you encountered during your stay. We always strive to provide a polished, clean environment, and we apologize if your experience fell short of this standard. Also, our aim is to ensure each guest has a smooth and comfortable stay, so knowing you had to switch rooms is concerning. Rest assured, we've taken note of your feedback and will address it appropriately with our team members. Although the stay was not up to par, we hope for an opportunity to make things right in the future.

6/10 Satisfaisant

Johannes

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Would not recommend
Location and customer service is really good. But the room smelled and was definitely not clean. There were used soap in the shower with used wash clothes. The fold-out couch still had bedding on it, clearly used. The bedroom phone didn't even have a cord connected to it. Would not return. Was not worth the price.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 20 déc. 2023
Johannes, we appreciate your candid feedback. It's fantastic to hear that our prime location and stellar customer service left a good impression on you. However, it's regrettable to learn about your dissatisfaction with the cleanliness of your room. Please know that it's not reflective of the high standards we strive for. Mistakes can occasionally happen but we always focus on efficient rectification. Your comments have been taken into serious consideration and will be addressed. All aspects of your feedback are essential in instructing our team members on improving our services and experience for all guests. We hope that we get another opportunity to leave a more consistent and positive impression in the future.

6/10 Satisfaisant

Mike

Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Mike, thank you for your rating. Your feedback is very valuable to us and we hope to have the pleasure of welcoming you back in the future, where we'll strive to make your next stay even more satisfactory.

10/10 Excellent

Samuel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 17 déc. 2023
Thank you for the great rating, Samuel!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Homewood Suites Dallas Addison! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 18 déc. 2023
At Homewood Suites Dallas Addison, we're absolutely delighted to receive your outstanding rating and we eagerly look forward to delivering another stellar experience for you in the future.

2/10 Horrible

Melissa

Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
We appreciate the feedback, Melissa.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor service/ poor quality
Front desk needs to work on customer service and ensure they are being inclusive to all guests. They should ensure that they are not unnecessarily rude especially when unprovoked. There unprofessionalism speaks volumes. Room was poorly stocked with towels (only had 1 small size towel available) and front desk was rude when asked for additional towels suggesting theft. My room AC/Heating system was also broken and therefore left me in a rough situation at night. I notified staff and they were not willing to help. Room was also asked to be cleaned due to being a long stay (4 days ) and the request was ignored. Staff needs to be retrained and rooms should be properly kept up.
Séjour de 4 nuits en décembre 2023
Réponse de Customer Service le 8 déc. 2023
We're truly concerned to hear about the challenges you faced during your stay, particularly regarding the hospitality of our front desk personnel. We take pride in our customer service, and your experience seems to be a deviation from our norm. Rest assured, we have taken note of your concerns about the towel availability and room issues that impacted comfort. While it's regrettable your cleaning request appeared to have been overlooked, we take such feedback seriously and will ensure our team members put guest satisfaction at the forefront. Thank you for bringing these matters to our attention.

4/10 Médiocre

Shelia

Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 7 déc. 2023
Shelia, it appears your stay did not meet expectations and for that, we regret to hear it. Your feedback is vital for our continuous improvement and we appreciate you taking the time to provide a rating. We hope to have another opportunity to better serve you in the future.

10/10 Excellent

Christine

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love staying here
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Christine, it's fantastic to hear of your love for staying at Homewood Suites Dallas Addison. We're delighted to make every visit enjoyable for you. Thank you for choosing us, and we look forward to your next stay.

10/10 Excellent

Lauren

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay and clean
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 28 nov. 2023
Lauren, we are thrilled you had a great stay at Homewood Suites Dallas Addison and appreciated our cleanliness. Thank you for sharing, we're looking forward to welcoming you back!

10/10 Excellent

annella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent front desk, Honestly I couldn't say anything bad about this experience, The entire staff from the front desk to the breakfast lady is incredible. Stayed from the novv17-19 everyone i interacted with was exceptional, My children said csn we stay with this hotel from now on. ❤️❤️❤️❤️
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 24 nov. 2023
Annella, thank you for sharing your delightful experience at Homewood Suites Dallas Addison with us. It's heartwarming to hear that every interaction with our team members left a positive impression. We're thrilled that your children enjoyed their stay so much they want to return. We'd be absolutely delighted to welcome your family back in the future.

8/10 Bien

DeMarcus

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 18 nov. 2023
DeMarcus, thank you for choosing Homewood Suites Dallas Addison and for sharing your rating. It's great to see we were able to create a satisfying experience for you. We're looking forward to welcoming you back in the near future. Safe travels!

6/10 Satisfaisant

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Personnel et service
Request upper floor room, away from entrances
Unfortunately I can't give a good review to this establishment. The front desk clerks did not seem overly enthused about helping us with our issues. My room was on the first floor immediately adjacent to a door to the outside that you supposedly needed a pass key to enter at all times only it did not lock at all. I complained multiple times to the front desk and their handyman never fixed it. I was told as long as I was locked in my room I'd "be fine". There were also people who were ejected from their rooms hanging out under the stairwell outside my room by the door with no lock which made me feel uncomfortable. For the most part, the people staying there were business travelers which was fine but there was another element of people there that did not make me feel comfortable. The lobby or "Lodge" and the breakfast were the best things about this hotel. The gentleman who refreshed the breakfast was very kind and helpful. The Lodge had a nice welcoming fireplace, and plenty of seating to eat or do work. The rooms were clean but the kitchen area was very dated. There was a good selection of TV channels but I had only one remote for both rooms in the suite. Glasses and cutlery were clean, but left in the dishwasher. Blackout drapes were excellent, but I was woken up each morning by people walking in room above me.
King suite
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 18 nov. 2023
It's disheartening to learn that your stay wasn't up to your expectations. We strive to provide exceptional service and outstanding security, so we apologize that your concerns weren't suitably addressed. We've taken note of your experience for future improvements. We're glad that you enjoyed our breakfast services, the cozy environment of our communal area, and the cleanliness of your room. Please understand that we take the issue related to noise seriously, and we'll investigate this further. It seems we missed the mark this time, but we hope to have another opportunity to provide a better experience in the future.

10/10 Excellent

Velda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 13 nov. 2023
Thank you for the excellent rating, Velda!Our goal is to go above and beyond to ensure our guests have a memorable experience at Homewood Suites Dallas Addison! We look forward to hosting you again soon.

10/10 Excellent

Isidro

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place to stay
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 5 nov. 2023
Thanks for the amazing rating, Isidro!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Homewood Suites Dallas Addison!

2/10 Horrible

Billy

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I did not rest at all staying at this hotel. The staff constantly make noise at early hours of the day not respecting their customers hours of rest.
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 31 oct. 2023
Billy, we sincerely regret that your stay was not as peaceful as you had expected. We're disappointed to hear about the disturbances you faced due to noise issues early in the day. Maintaining a relaxing environment is very important to us, so we'll ensure your feedback is passed on to our team members for better awareness and improvement in our services. Thank you for bringing this to our attention.

2/10 Horrible

NICOLE

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Hotel stinks
Hotel was not up to par like picture walls were torn and entire room stunk really bad only stayed one day instead of 2 under cabinet were broken and sheets dingy
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 30 oct. 2023
Nicole, we regret hearing about the issues you had during your stay with us. Our goal is to provide exceptional accommodations so the discrepancies you experienced with the room and its furnishings are certainly not representative of the standard we aim to achieve. We also apologize for any unpleasant odor you encountered as we normally receive high praise for the cleanliness and freshness of our rooms. Your feedback has been noted and will be shared with our team for immediate attention. We genuinely appreciate your comments and hope you'll reconsider staying with us again in the future so we can better showcase our commitment to guest satisfaction.

10/10 Excellent

Rama Krishna, LEANDER

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Fine
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 29 oct. 2023
Rama, thank you for choosing Homewood Suites Dallas Addison. We're glad to know your stay was satisfactory and appreciate your feedback. We look forward to welcoming you back in the near future.

8/10 Bien

Tymesha

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great property only complaint I have is battery on for went out keeping me from entering the building closet to my room and having to find another entryway.
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 21 oct. 2023
Tymesha, your positive comments about Homewood Suites Dallas Addison are much appreciated. We're sorry to learn about the inconvenience concerning building access and are taking your feedback seriously to improve future stays. We hope you'll consider us for your next visit.

10/10 Excellent

Erik C

Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 16 oct. 2023
Thank you for the fantastic rating, Erik!We strive to make all of our guests feel welcome and relaxed during their time at Homewood Suites Dallas Addison! We can't wait to see you again soon.

4/10 Médiocre

Diane

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 27 oct. 2023
Diane, it appears from your rating that your stay at Homewood Suites Dallas Addison didn't quite meet your expectations. Our team would genuinely appreciate any specific feedback you could provide, as this helps us to make necessary improvements. We hope you will consider staying with us again, so we can provide a better experience.

10/10 Excellent

Yolanda

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Trees hanging too low in front of property, I was driving out of the lot and my car was scraped by a limb that really needs to be removed, I’m so glad I didn’t scratch up my NEW car
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 9 oct. 2023
Yolanda, thank you for bringing this concern to our attention. Homewood Suites Dallas Addison prioritizes the safety and satisfaction of all guests, and we'll certainly look into the foliage situation you've mentioned. We're grateful that your vehicle remained undamaged and value your feedback to improve our premises further. We hope nothing else marred your stay and look forward to hosting you again.