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Avis sur Holiday Inn Express & Suites Irving Conv Ctr - Las Colinas, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Irving Conv Ctr - Las Colinas, an IHG Hotel
333 W John Carpenter Fwy, Irving, TX

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 587 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 238 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 73 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 51 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 51 avis sur 1000." "

8,8/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Jonathan

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 4 nuits en avril 2024
Réponse de GSM le 24 avr. 2024
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out!

10/10 Excellent

DAVID

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Awesome
Séjour de 1 nuit en mai 2024
Réponse de GSM le 10 mai 2024
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

8/10 Bien

Marilyn

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de GSM le 8 mai 2024
Thank you for reaching out. We take feedback seriously and will relay your comments to our team, to make the necessary changes, so we can provide a better experience in the future. I hope you will give us a chance by staying with us again, we will show you that your unsatisfactory stay was an exception.

10/10 Excellent

Brandon

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Facility is nice. Room is a bit dated. Staff is super friendly. Electrical outlets could use a tune up. The sockets were very loose.
Séjour de 3 nuits en mars 2024
Réponse de GSM le 7 mai 2024
Thank you for reaching out. We take feedback seriously and will relay your comments to our team, to make the necessary changes, so we can provide a better experience in the future. I hope you will give us a chance by staying with us again, we will show you that your unsatisfactory stay was an exception.

8/10 Bien

Gloria

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to most of venues and concert center
Séjour de 1 nuit en mars 2024
Réponse de GSM le 6 mai 2024
Thank you very much for taking the time to reach out about your experience!!! It will be great to see you again in the future.

10/10 Excellent

Brandee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect proximity to the Toyota concerr venue
Séjour de 1 nuit en mai 2024
Réponse de GSM le 6 mai 2024
Thank you very much for taking the time to write about your experience. It will be great to see you again in the future.

6/10 Satisfaisant

José JULIÁN Perez

Les points forts : Propreté et personnel et service
Was good. Only there was a cockroach in the bedroom. I just killed it and did not let know the staff. Thats the only bad thing
Séjour de 4 nuits en avril 2024
Réponse de GSM le 4 mai 2024
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible and your feedback is very important to us. Thank you for your candid response.

8/10 Bien

Roshima

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de GSM le 30 avr. 2024
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out!

10/10 Excellent

Bryan D.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We only stayed 1 night to attend a concert nearby but we had a lovely time. Everyone was courteous, the rooms were clean, the bed was comfy, and the complimentary breakfast was good.
Séjour de 1 nuit en avril 2024
Réponse de GSM le 20 avr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bien

Murad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de GSM le 20 avr. 2024
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out!

10/10 Excellent

Christopher

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good Place
Séjour de 1 nuit en avril 2024
Réponse de GSM le 20 avr. 2024
We appreciate you for taking the time to write this review as our customer's feedback is very important to us. We will be sure to share your thoughts with our team and thank you for reaching out!

10/10 Excellent

Sara

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great price, clean room, helpful front desk. Walking distance to Toyota Pavilion. This is my go to place to stay when I have a concert there!
Séjour de 1 nuit en avril 2024
Réponse de GSM le 20 avr. 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Lacey

Séjour de 1 nuit en avril 2024
Réponse de GSM le 6 mai 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Horrible

Scott

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
When I went to my room it looked like they started to clean it and then left before they got too far into the cleaning. The bed covers were on the floor as well as the trash. Had to go back downstairs to get another room. Was not offered any kind of an upgrade other than apology for my inconvenience.
Séjour de 1 nuit en avril 2024
Réponse de GSM le 11 avr. 2024
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing again to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and for that reason we will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Large and clean room. Breakfast was excellent. My room was located next to the elevator shaft, but surprisingly it wasn’t noisy at all, very comfortable. I would definitely stay here again.
Séjour de 1 nuit en avril 2024
Réponse de gsm le 8 avr. 2024
Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us.

10/10 Excellent

Denisse

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely staff and easy check in. Very clean and quiet. Will definitely recommend and stay again.
Réponse de gsm le 8 avr. 2024
We are delighted you found our location so convenient. Most of our travelers feel the exact same way regarding our locale. We look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Morgan

Voyage en couple
Great rooms, large and roomy. Comfortable bed and pillows. Very clean and quiet. Would definitely stay here again!
Séjour de 2 nuits en mars 2024
Réponse de GSM le 29 mars 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kristin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would definitely stay here again! The hotel was very clean and convenient from the convention center. Breakfast was great everyday! Great hotel!
Séjour de 3 nuits en mars 2024
Réponse de GSM le 29 mars 2024
Thank you for your feedback and for choosing to stay at our Holiday Inn Express Irving Convention Center - Las Colinas. We truly value your response, which reflects your unwavering trust and loyalty to our brands.

10/10 Excellent

Adrian, Forest Hills

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was absolutely amazing. Michelle who works with the breakfast team was always helpful and friendly. Will definitely stay again at the hotel.
Séjour de 6 nuits en mars 2024
Réponse de GSM le 21 mars 2024
We were delighted to see you enjoyed your stay with us. I'm glad our location is so convenient for you. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. See you soon.

8/10 Bien

Todd

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had trouble with the hvac in our room.
Séjour de 4 nuits en mars 2024
Réponse de gsm le 24 mars 2024
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

Cheryl

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The shower pressure was amazing. Dove body wash, shampoo, hand was, hand cream and conditioner is a plus. It is nice to have a hotel go beyond for their customers.
Séjour de 3 nuits en mars 2024
Réponse de GSM le 21 mars 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Wei

Séjour de 2 nuits en mars 2024
Réponse de gsm le 8 avr. 2024
Thank you for your review.

8/10 Bien

kkk

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
すべがリーズナブル。部屋は広い。
Séjour de 4 nuits en mars 2024
Réponse de GSM le 21 mars 2024
レビューいただきありがとうございます。 近いうちにお会いできることを楽しみにしています。

8/10 Bien

Ernest Mark

Séjour de 1 nuit en février 2024
Réponse de gsm le 24 mars 2024
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible.

10/10 Excellent

Derrell

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en février 2024
Réponse de GSM le 28 févr. 2024
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Rufuu

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dead roach in main hall and employees parking in main entrance
Séjour de 3 nuits en février 2024
Réponse de GSM le 26 févr. 2024
Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. The items you mentioned have been addressed with all our employees.

8/10 Bien

Thomas

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Staff was very friendly and the breakfast sweet rolls were excellent! The Door Latch to Room 102 was difficult to operate and sometimes would not open. Also noticed that with the original room assigned to me. Better fix those!
Séjour de 3 nuits en février 2024
Réponse de GSM le 26 févr. 2024
Thank you for taking the time to tell us about your experience at our location. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Horrible

Lourdes

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de GSM le 26 févr. 2024
Thank you for taking the time to tell us about your experience at our location. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

steve

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de GSM le 15 févr. 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Shaista was the most pleasant woman at the front desk and welcomed me and also helped me navigate how to get food delivered and also about the property. She’s very knowledgeable and helpful.
Séjour de 4 nuits en janvier 2024
Réponse de gsm le 6 févr. 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

4/10 Médiocre

Erica

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
On arrival on 1/31/24 we checked in room 610 a suite with two queen beds and a sleeper sofa. The sink in the bathroom was dirty due to a plumbing issue. I called the front desk Receptionist who sent up Maintenance who stated that the plumber will be the next day. On changing rooms was told only had King w/sleeper sofa which was unacceptable. We decided to switch hotel since they could not accomdate us with another room for 3.
Séjour de 4 nuits en janvier 2024
Réponse de gsm le 6 févr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay.

10/10 Excellent

Christian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super clean and just a few minutes walk to the toyota music factory
Séjour de 2 nuits en janvier 2024
Réponse de gsm le 6 févr. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay.

10/10 Excellent

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I needed a 1- night hotel close to my customers HQ. This was fine. Better breakfast than most other hotels in the group. Good value.
Séjour de 1 nuit en janvier 2024
Réponse de GSM le 30 janv. 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

william

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de GSM le 30 janv. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONVENTION CENTER - LAS COLINAS.

4/10 Médiocre

Gina

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Carlos le 23 janv. 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Bien

Whitney

Séjour de 1 nuit en janvier 2024
Réponse de gsm le 6 févr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our housekeeping staff.

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good clean rooms , friendly employees, very good rate and a good Las Vegas buffet breakfast
Séjour de 1 nuit en décembre 2023
Réponse de Carlos - Guest Services Manager le 18 janv. 2024
thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Jorge

Séjour de 2 nuits en décembre 2023
Réponse de Carlos - Guest Services Manager le 18 janv. 2024
thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Rocio

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great room size
Séjour de 1 nuit en décembre 2023
Réponse de GSM le 1 févr. 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

10/10 Excellent

William

Les points forts : Propreté
Séjour de 1 nuit en décembre 2023
Réponse de Carlos - Guest Services Manager le 18 janv. 2024
thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de AB le 28 déc. 2023
Leaving our guests with a great impression about our hotel is what we strive to do! We're so happy to know you enjoyed your stay with us. We go above and beyond to make sure we have satisfied our guests, and we're happy that our efforts didn't go unnoticed. On behalf of all our staff we appreciate the kind words!

10/10 Excellent

Andrew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very quiet and clean place. Should have more available places closer for meals.
Séjour de 1 nuit en décembre 2023
Réponse de AB le 28 déc. 2023
Leaving our guests with a great impression about our hotel is what we strive to do! We're so happy to know you enjoyed your stay with us.

10/10 Excellent

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de AB le 28 déc. 2023
Leaving our guests with a great impression about our hotel is what we strive to do! We're so happy to know you enjoyed your stay with us.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en octobre 2023
Réponse de AB le 28 déc. 2023
Leaving our guests with a great impression about our hotel is what we strive to do! We're so happy to know you enjoyed your stay with us.

8/10 Bien

DIANNE, DENVER

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Every thing was very good, except the breakfast. Most of the food items were gone.
Séjour de 2 nuits en décembre 2023
Réponse de AB le 28 déc. 2023
Thank you for sharing your experience. We are so sorry to hear about your experience at breakfast. Please accept our apologies.

10/10 Excellent

Alyssa

Réponse de GSM le 15 févr. 2024
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.

8/10 Bien

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023
Réponse de AB le 28 déc. 2023
Thank you for staying with us. I see you gave us an 8 of 10, but no details about your experience with us. I would love to hear more about how we can serve you better.

10/10 Excellent

Henry

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de AB le 28 déc. 2023
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

8/10 Bien

Melody, Aurora

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a nice, clean, comfortable property. Very convenient if there for convention center activities.
Séjour de 2 nuits en novembre 2023
Réponse de AB le 28 déc. 2023
Thank you for sharing your experience. We are thrilled you enjoyed your stay with us. Please visit again soon.

10/10 Excellent

Saltanat

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel was clean and the staff was nice. The room was spacious, and the halls were quiet, the bed was comfortable.
Séjour de 3 nuits en novembre 2023
Réponse de AB le 28 déc. 2023
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.