Avis sur Hilton Garden Inn Downtown Dallas
Hilton Garden Inn Downtown Dallas
1600 Pacific Avenue, Dallas, TX
Avis
8,4
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,6/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 13 avr. 2024
Thomas, thank you for taking the time to share your experience. We're thrilled you enjoyed your stay at Hilton Garden Inn Downtown Dallas. Our team members, like David, always strive to provide exceptional service. We're looking forward to welcoming you back for another splendid visit in the future.
10/10 Excellent
Richard, Chateauguay
Voyage en couple
18 juil. 2023
Richard
Séjour de 3 nuits en juillet 2023
Réponse de Davi P le 5 sept. 2023
We are thrilled to hear you had a great stay. Come see us again.
8/10 Bien
Platonov, Québec
12 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Platonov
Séjour de 2 nuits en février 2020
Réponse de Candice J, Front Desk Supervisor le 16 févr. 2020
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
10/10 Excellent
Pierre-Michel, Joliette QC
16 oct. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pierre-Michel
Séjour de 4 nuits en octobre 2018
10/10 Excellent
Sandra, Créteil (F-94000)
8 août 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sandra
Séjour de 1 nuit en août 2018
10/10 Excellent
Jean Guy
7 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Situation idéale
Jean Guy
Séjour de 2 nuits en septembre 2017
10/10 Excellent
Patrick
6 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Patrick
Séjour de 2 nuits en juillet 2017
10/10 Excellent
Chantal
1 juil. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Chantal
Séjour de 3 nuits en juin 2017
6/10 Satisfaisant
Whitnii
Voyage en famille
27 mai 2024
Les points faibles : Équipements
Whitnii
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 27 mai 2024
Whitnii, thank you for your feedback. It's great to hear that the view and the cleanliness of the rooms met your expectations. The central location of the hotel can present some challenges, but the team strives to ensure a pleasant stay for all guests. Your comments regarding the breakfast options and room conditions have been noted. We value your input and appreciate your perspective. Safe travels, and thank you for staying with us.
10/10 Excellent
Christopher
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christopher
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 26 mai 2024
Thank you for sharing, Christopher!At Hilton Garden Inn Downtown Dallas, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
10/10 Excellent
Jessica
Voyage en groupe
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jessica
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 17 mai 2024
Jessica, thank you for your wonderful feedback! The team at Hilton Garden Inn Downtown Dallas is delighted to hear you had such a great experience. We look forward to welcoming you back on your next visit!
6/10 Satisfaisant
Bryan, Ottawa
15 mai 2024
Les points forts : Propreté et personnel et service
Bryan
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 18 mai 2024
Bryan, thank you for your feedback. We appreciate you taking the time to share your experience. Your comments are valuable to us, and we'll use them to make improvements. We hope to have the opportunity to serve you better in the future.
10/10 Excellent
Damien
Voyage en couple
13 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Damien
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Damien, we're thrilled you had a pleasant experience at Hilton Garden Inn Downtown Dallas. It's wonderful to hear your praise towards our team members' friendliness. We look forward to welcoming you back in the future.
2/10 Horrible
Ricardo
Voyage en couple
12 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ricardo
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 13 mai 2024
Ricardo, we sincerely regret to hear about the unexpected family emergency you experienced. It's clear that the handling of your cancellation wasn't as you expected. We always aim to provide flexible options to our guests, so this situation isn’t typical of our normal practices. We encourage you to reach out to our customer service team or the booking platform where the initial reservation was made, to resolve this issue. We hope you consider choosing us in the future, when your circumstances allow.
6/10 Satisfaisant
Amy
5 mai 2024
Les points forts : Propreté et personnel et service
Amy
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Amy, thank you for your rating on Expedia. While a moderate score suggests you had a satisfactory stay at Hilton Garden Inn Downtown Dallas, we're always aiming for the highest guest satisfaction. Should you wish to share any specifics of your experience that could be improved upon, we would highly appreciate your feedback. We look forward to serving you better in the future.
6/10 Satisfaisant
FEDERICO CASTRO
Voyage en famille
4 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
FEDERICO CASTRO
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 4 mai 2024
Federico, lamentamos saber que tu reciente estadía no cumplió con tus expectativas. Sus comentarios sobre el mantenimiento son importantes para nosotros y sin duda los compartiremos con los miembros de nuestro equipo para seguir mejorando. Nos esforzamos por ofrecer una mejor experiencia durante su próxima visita.
10/10 Excellent
Arif
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arif
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 1 mai 2024
Arif, it's wonderful to know you had an excellent stay at the Hilton Garden Inn Downtown Dallas. We'd love to have you back for another stellar experience! Your return is eagerly awaited.
10/10 Excellent
Jane
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jane
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 30 avr. 2024
Jane, we're thrilled that Hilton Garden Inn Downtown Dallas served you and your family well during your time of need. It's great to hear how much you enjoyed the comfortable rooms and our restaurant's breakfast service. We are conveniently located nearby Baylor Hospital, and we're glad you took full advantage of it. The Hilton Garden Inn Downtown Dallas team looks forward to serving you and your family again in the future.
10/10 Excellent
Karen
Voyage en couple
24 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Karen, it's wonderful to hear you found Hilton Garden Inn Downtown Dallas to be a delightful place to stay, and our front desk team provided a warm and supportive service. However, we regret to hear about your less than stellar experiences in the dining area. We'll certainly communicate this to our culinary colleagues to improve our guest experience. We look forward to providing an overall better experience on your next visit.
10/10 Excellent
James
21 avr. 2024
James
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 12 mai 2024
James, thank you for your outstanding rating of Hilton Garden Inn Downtown Dallas. We are thrilled that you had a stellar experience and we're looking forward to your next visit. Thanks for choosing us for your accommodations in downtown Dallas.
10/10 Excellent
adriana
21 avr. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté et équipements
adriana
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 22 avr. 2024
Adriana, we take note of your concern regarding cleanliness, which forms a crucial part of our commitments. Rest assured that we constantly work towards maintaining high standards of cleanliness. Thank you for bringing this to our attention so that we can strive to improve.
2/10 Horrible
Jinji
18 avr. 2024
Jinji
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 8 mai 2024
Jinji, it's disheartening to learn about your recent experience. Our intention is always to provide an enjoyable stay, and we're sorry if we didn't meet your expectations. We welcome the opportunity to make amends and hope to have the chance to serve you better in the future.
6/10 Satisfaisant
Chris
Voyage en famille
15 avr. 2024
Les points forts : Personnel et service et équipements
Chris
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Chris, it's disappointing to hear your recent stay didn't meet the usual standards you've experienced during your previous visits. We apologize for any discomfort with the room temperature and cleanliness. You can rest assured this isn't our standard practice and we'll certainly utilize your remarks to ensure improvements. Thanks for your feedback and we hope to have the opportunity to provide a more exceptional stay in the future.
10/10 Excellent
Tracy
Voyage en couple
14 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tracy
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Tracy, it's wonderful to hear that you enjoyed staying at the Hilton Garden Inn Downtown Dallas. We're delighted that you found our establishment pleasing. We aim to consistently offer exceptional experiences and your feedback is greatly appreciated. We eagerly await your return!
6/10 Satisfaisant
Sandy
Voyage en couple
10 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Sandy
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 11 avr. 2024
Sandy, we recognize your recent experiences did not meet your expectations. It's disheartening to learn about the rooftop situation and difficulties with some amenities. These instances are not reflective of the usual high standards we hold ourselves to at Hilton Garden Inn Downtown Dallas. Your feedback will be implemented to enhance future guest experiences. We still believe we can provide the superior experience for which our hotels are known and we hope to have the opportunity to prove that on a future visit.
8/10 Bien
Wesley
9 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Wesley
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Thank you for sharing your thoughts with us, Wesley!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Downtown Dallas.
10/10 Excellent
Jerri
Voyage en famille
1 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jerri
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 2 avr. 2024
Jerri, thank you for your kind words about your recent stay at the Hilton Garden Inn Downtown Dallas. It's wonderful to hear that our caring team member, Jerry, provided outstanding service and was a bright spot after your long day. We agree, his efficiency and kindness certainly showcase what our hotel strives to offer all our guests. We hope to be your go-to destination in Dallas in the future.
6/10 Satisfaisant
Young Il
1 avr. 2024
Les points forts : Propreté et personnel et service
Young Il
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 3 avr. 2024
Young Il, thank you for taking the time to rate your stay. We strive to deliver a great guest experience, and it appears we fell short during your visit. Please do feel free to share any specifics on how we can improve, and we trust your next stay will reflect our commitment to your satisfaction.
2/10 Horrible
Erika
25 mars 2024
Erika
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Erika, we regret to hear about the delay you experienced during check-in because of reservation discrepancies. Typically, reservations made via different platforms sync seamlessly with our system, but this appears to be an issue on Expedia's end. Please know that we encourage guests to book direct for the guaranteed best rate and the ability to earn Hilton Honors points. We appreciate your patience in this matter and hope for a smoother experience in the future.
2/10 Horrible
Ling
24 mars 2024
Ling
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 14 avr. 2024
We appreciate you taking the time to share your feedback, Ling.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
10/10 Excellent
Lenier
24 mars 2024
Lenier
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Thank you for the great rating, Lenier!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn Downtown Dallas! We hope you plan on staying with us again soon!We're looking forward to your next visit!
4/10 Médiocre
Cyle
Voyage en famille
22 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Cyle
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 mars 2024
Cyle, we regret to hear that you found the comfort of our beds and pillows not up to your expectations. Improving our guest's sleep experience is high on our list of priorities. We appreciate your feedback and will certainly take it into account as we continuously strive to enhance our hospitality.
10/10 Excellent
Briana
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Briana
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 mars 2024
Briana, thank you for staying at the Hilton Garden Inn Downtown Dallas and for your wonderful rating! We're thrilled to see you had a fulfilling experience. We hope to welcome you back in the near future. Safe travels!
10/10 Excellent
Mark
Voyage d’affaires
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 16 mars 2024
Mark, thank you for sharing your experiences at Hilton Garden Inn Downtown Dallas. We're pleased the central location worked well for you regarding dining options and transport links. We appreciate your comment about the hotel's appearance, rest assured, we're constantly working on improving our facilities. Looking forward to your next visit.
6/10 Satisfaisant
Bob
Voyage en famille
10 mars 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Bob
Séjour de 1 nuit en mars 2024
8/10 Bien
Katie
4 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Katie
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 6 mars 2024
We appreciate your lovely rating, Katie!The satisfaction of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn Downtown Dallas soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
6/10 Satisfaisant
Sarah
Voyage en couple
25 févr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Sarah
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 25 févr. 2024
Sarah, it's good to hear that you found our team members nice. We're always striving to offer premium service and competitive prices. Your feedback about the valet parking is appreciated and we'll consider it in our ongoing efforts to improve our guest's experience. We hope you'll choose us again for your Dallas accommodations.
8/10 Bien
Karen
Voyage en couple
24 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 24 févr. 2024
Karen, thank you for your feedback about your stay at the Hilton Garden Inn Downtown Dallas. We understand your concern about the surrounding area. Our hotel strives to provide a secure, welcoming environment, and we work closely with local authorities to ensure the safety of all our guests. We appreciate your understanding and your positive evaluation despite the outside circumstances.
4/10 Médiocre
Michelle
Voyage en groupe
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 févr. 2024
Michelle, thank you for your feedback. It's uplifting to learn about the wonderful interactions you had with our valet service and housekeeping teams. However, it's disappointing that the experience at the front desk did not meet your expectations. We can assure you that we take all guest feedback seriously to improve our service delivery. Please accept our sincere apologies for the apparent lack of concern. We hope you'll allow us another opportunity to enhance your overall experience in the future.
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
20 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 20 févr. 2024
We're thrilled to hear your stay at the Hilton Garden Inn Downtown Dallas was a pleasant one. We're looking forward to hosting you again for another five-star experience. Thank you for choosing our hotel.
6/10 Satisfaisant
Jeff
18 févr. 2024
Jeff
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 21 mars 2024
Thank you for the feedback, Jeff.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
10/10 Excellent
Michael
15 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 15 févr. 2024
Michael, thank you for acknowledging the well-appointed and roomy accommodations at Hilton Garden Inn Downtown Dallas. We're thrilled you enjoyed your stay and we look forward to welcoming you back in the future.
8/10 Bien
Fahim
Voyage d’affaires
9 févr. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Location yes - Nothing else
Fahim
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 9 févr. 2024
Fahim, thank you for sharing your thoughts. It's important for us to ensure that all guests see value in their stay. We're continually striving to enhance our offerings and the overall experience. Your feedback will guide us in this process. We hope to have the opportunity to host you again and showcase our efforts in the future.
10/10 Excellent
Shaina D
8 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shaina D
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 8 févr. 2024
Shaina, thank you! It's wonderful to see Hilton Garden Inn Downtown Dallas lived up to expectations. We're glad you had a terrific experience and hope we can welcome you back again soon. Safe travels!
10/10 Excellent
Matthew
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matthew
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 5 févr. 2024
Matthew, it's wonderful to hear that you found Hilton Garden Inn Downtown Dallas to be a fantastic choice for your stay. We're pleased that our prime location met your expectations! We hope to see you again soon when your travels bring you back to downtown Dallas.
10/10 Excellent
DAYSI, RICHMOND
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
DAYSI
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 1 févr. 2024
Daysi we're thrilled to know you had a good stay at Hilton Garden Inn Downtown Dallas. We hope to have the opportunity to welcome you back in the future for another satisfying experience. Safe travels!
4/10 Médiocre
Mary
Voyage en famille
28 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Broken down roach hotel
Mary
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 29 janv. 2024
Mary, it's disappointing to learn about your recent experience. It's clear that some aspects of your stay did not meet expectations, in particular, issues with the room temperature, communication, and cleanliness standards. We value the comfort of our guests and we aim to address all concerns promptly. You have provided us with some valuable information and we'll use it to continuously improve and ensure all guests have a better experience. We're sorry you had a negative experience and we hope to have another chance to better serve you in the future.
8/10 Bien
Alberto
24 janv. 2024
Alberto
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 26 janv. 2024
Thank you for the lovely rating, Alberto!We are delighted to see that you had a wonderful time at Hilton Garden Inn Downtown Dallas. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
10/10 Excellent
Carlalee Jan
22 janv. 2024
Carlalee Jan
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 11 févr. 2024
Thank you for the fantastic rating, Carlalee!We strive to make all of our guests feel welcome and relaxed during their time at Hilton Garden Inn Downtown Dallas! We can't wait to see you again soon.
8/10 Bien
Peter
16 janv. 2024
Peter
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 5 févr. 2024
Thank you for the great rating, Peter!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Hilton Garden Inn Downtown Dallas. We'd like to share an even better experience with you soon.