Terrasse/Patio

Avis sur Courtyard by Marriott Dallas Plano Parkway at Preston Road

3 out of 5

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 531 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 330 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 74 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 29 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 36 avis sur 1000." "

9,0/10

Propreté

9,0/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Vanessa

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en juillet 2023

10/10 Excellent

cheryl

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to hospital great for distance to hospital and quit and clean
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 25 avr. 2024
Thank you for taking time to provide feedback on your stay. We are delighted to hear that you enjoyed our quiet and clean hotel. We look forward to welcoming you back again when you are in the area.

8/10 Bien

Robert

Voyage en couple
Les points forts : Propreté et personnel et service
Lack of hot water, the bath products were empty
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team so this does not happen in the future. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Bien

JOSE, CANCUN

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buen lugar para estar tranquilo poco viajas las instalaciones
Séjour de 6 nuits en avril 2024
Réponse de General Manager le 10 avr. 2024
Thank you for your feedback. We are glad that you enjoyed your stay with us. We hope to see you again when your travels bring you back to the area.

10/10 Excellent

Myroslava

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Had a nice vacation
Séjour de 5 nuits en mars 2024
Réponse de General Manager le 2 avr. 2024
Thank you for taking time to provide feedback on your recent stay. We are delighted to hear that you had a nice vacation and enjoyed your time at our hotel. We look forward to welcoming you back when your travels bring you to the area again.

10/10 Excellent

Marwan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff and nice property.
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 29 mars 2024
Thank you so much for staying with us. We appreciate you taking time time to share feedback on your stay. We are delighted to hear that you enjoyed our property and friendly staff. We look forward to having you visit with us again in the future.

8/10 Bien

Dandy

Séjour de 1 nuit en février 2024
Réponse de General Manager le 23 mars 2024
Thank you for taking time to share your feedback. We look forward to welcoming you again when your travels bring you back to the area.

10/10 Excellent

David

Voyage d’affaires
I will stay there again.
Séjour de 1 nuit en janvier 2024
Réponse de General Manager le 31 janv. 2024
Thank you for your feedback. We are delighted to hear that you will stay with us again. We look forward to your next visit with us when your travel brings you back to the area.

10/10 Excellent

Peggy or David

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our room was fabulous. The people were helpful. Great experience.
Séjour de 2 nuits en janvier 2024
Réponse de General Manager le 12 janv. 2024
Thank you for sharing your comments regarding your recent stay with us. We are extremely delighted to hear that you had a great experience. We are equally excited to hear that you enjoyed your room and that our associates were helpful during your stay. Thank you again and we look forward to welcoming you back should your travels bring you back to the area.

10/10 Excellent

Juan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 18 févr. 2024
Thank you so much for taking time to let us know about your hotel stay. We are thrilled to hear that your hotel stay was GREAT! We look forward to welcoming you back when your travels bring you back to the area.

10/10 Excellent

meysam, Arlington

Séjour de 1 nuit en novembre 2023

10/10 Excellent

KIMBERLY

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room was small but had everything we needed, including the comfortable king-sized bed. It was quiet and easy to get in and out of the parking lot.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Jill

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Leanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Jill

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Remodeled property and they have wonderful front desk staff who make it a pleasant experience- Carlos, Amy are super nice.
Séjour de 1 nuit en octobre 2023

8/10 Bien

LISSA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
CLEAN CLEAN CLEAN!!
Super fast check in, the hotel was very clean the whole time. Wasn’t loud at all. The bar was nice. I didn’t eat I. The bistro cafe so I can’t comment on the food. The only con really is the fact that you had to pay for breakfast.
Séjour de 4 nuits en octobre 2023

8/10 Bien

Judy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to venue
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Takafumi

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good!
Séjour de 2 nuits en octobre 2023

10/10 Excellent

Amarae

Séjour de 1 nuit en octobre 2023

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en octobre 2023

8/10 Bien

Mukesh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I booked room online that time promise for free breakfast, I come for checkin receptionist say I didn't have free breakfast deal in booking.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Amarae

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Carmen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Gwendolyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great front desk service, staff accommodating, kind and helpful. Location was just righ for my trip to Dallas. I felt safe. Room was clean and fresh. I would recommend this location.
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 5 oct. 2023
Thank you for your positive feedback regarding your hotel stay with us. We look forward to welcoming you back soon!

10/10 Excellent

young

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Michael

Séjour de 1 nuit en septembre 2023

8/10 Bien

Bryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfectly clean, consistent experience. The parking lot approach is a bit convoluted.
Séjour de 1 nuit en août 2023
Réponse de General Manager le 5 oct. 2023
Thank you for your feedback and for staying with us. We are delighted to hear that you enjoyed our clean and newly renovated hotel and that your experience was consistent. Also, our parking lot has a North and South entrance which is how it was built years back. However, it has been newly restored and updated with our recent renovation. Thank you again for your feedback and we hope to welcome you back again soon!

10/10 Excellent

Carla

Séjour de 1 nuit en août 2023

2/10 Horrible

Luke

Séjour de 1 nuit en août 2023

10/10 Excellent

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Amanda

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Check in was bad—door was locked, note on door to ring the bell. The guy that let me in was rude and seemed put out to be helping me.
Séjour de 1 nuit en juillet 2023
Réponse de Katie Corzo - Assistant General Manager le 27 juil. 2023
Dear Amanda,Thank you for taking the time to let us know about your experience while staying with us. Your experience during check in is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Bien

Gaku, Yokohama-shi

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I think this is a very typical "Courtyard by Marriott" brand hotel. I do not insist it is very special. But it was what I expected for Courtyard by Marriott brand hotel, I mean, it is reasonably comfortable. I had very good night rests there as I had expected.
Séjour de 4 nuits en juillet 2023

10/10 Excellent

Sherry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I choose this hotel due to its location to Baylor. However, it’s actually really close to a lot of things. Good restaurants and shopping. The hotel itself has a restaurant that’s open for breakfast and dinner. I didn’t try it out this time but it had good options. The front desk staff was so nice and helpful. My room was clean and I mean really clean. I loved that all the rooms open up to the courtyard. The pool is nice and secluded. The bed was super comfy. I don’t have any negative things to say about this place.
Séjour de 3 nuits en juillet 2023

10/10 Excellent

Hongtian

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Jhon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en juin 2023
Réponse de General Manager le 26 juin 2023
Thank you for sharing your feedback with us. We are delighted that you enjoyed your experience at our hotel. We look forward to welcoming you back soon!

6/10 Satisfaisant

Sterling

Les points forts : Propreté
Les points faibles : Personnel et service
Séjour de 2 nuits en mai 2023

10/10 Excellent

Mike

Séjour de 1 nuit en mai 2023
Réponse de General Manager le 26 juin 2023
Thank you for sharing your feedback with us. We are delighted to know that you enjoyed your experience at our hotel. We look forward to welcoming you back soon!

6/10 Satisfaisant

Nancy, Houston

Les points forts : Propreté et infrastructures et conditions de l’hébergement
The room was remodeled and very nice. The front desk staff was friendly and helpful. My room was not cleaned and coffee supplies restocked for my 2nd night stay. I had to go to the front desk for them. There was only one package of regular coffee. Luckily I had a cup to drink out of. I guess my room was just overlooked.
Séjour de 2 nuits en mars 2023

10/10 Excellent

Erin

Séjour de 2 nuits en novembre 2022
Réponse de General Manager le 25 févr. 2023
Thank you for providing a high rating on your experience at our hotel. We are delighted to hear that you enjoyed your stay and look forward to your next visit with us when you are back in the area.

8/10 Bien

Amir

Les points forts : Propreté et personnel et service
Nice and clean
Front of the building was being remodeled but rooms were very clean.
Séjour de 5 nuits en février 2023
Réponse de General Manager le 25 févr. 2023
Thank you for staying with us and providing feedback. We are delighted to hear that you enjoyed our clean and newly remodeled rooms. Our exterior renovation is anticipated to be completed by late March. We look forward to welcoming you back to hotel when you are back in the area and can experience our fully renovated hotel.

6/10 Satisfaisant

Aditya

Voyage d’affaires
Les points forts : Propreté et confort de la chambre
Poor customer service
Hotel entrance hard to find, under construction. Front desk was unhelpful till I asked about specific things. Generally poor customer service, not planning to go back to this hotel.
Séjour de 1 nuit en février 2023

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en janvier 2023
Réponse de General Manager le 14 janv. 2023
Thank you for taking time to share your experience at our hotel. We are glad to hear you enjoyed your stay with us. We look forward to your next visit with us when you are in the area.

4/10 Médiocre

Henry

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
We were advised about construction. Had to change rooms due to noise. No water at all one afternoon. Front entrance closed to parking. No pool. Rooms clean but need updating. Bathroom fan not working. Etc. No comp breakfast. And full price? Not.
Réponse de General Manager le 24 déc. 2022
Thank you for taking time to let us know about your experience while staying with us. I have shared your feedback with the Engineering team regarding the bathroom fan so it can be addressed. Regarding the pool, we do have a pool on property. It is an outdoor pool and it is closed for the winter season due to low and freezing outside temperatures which we experienced in Dallas this week. It will re-open in the Spring season, when the outdoor temperatures are comfortable and safe for our guests. Thank you for commenting on our clean rooms. Additionally, the rooms have been newly renovated as of July of this year. We consistently receive positive comments regarding our updated rooms since the completion of the room renovation. Moreover, as we are a Courtyard brand, we have a Bistro restaurant on property which serves breakfast and has it's own menu with ala carte pricing as is the same with all Marriott Courtyard brand hotels. Thank you again for staying with us and we look forward to your next visit when you are back in the Dallas/Plano area.

2/10 Horrible

Roberto

Séjour de 4 nuits en décembre 2022
Réponse de General Manager le 24 déc. 2022
Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. In the future, please contact us directly prior to your departure so we can get more information as to your hotel experience and make any necessary accommodations. Thank you and we look forward to having you visit with us in the future.

8/10 Bien

Thomas

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
convenience
Réponse de General Manager le 14 janv. 2023
Thank you for staying with us. We are glad to hear that you enjoyed the convenience of the hotel location. We look forward to your next visit with us.

8/10 Bien

Hugo

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Under exterior renovation
I was not notified that the hotel is under an exterior renovation, and it does not look well outside.
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Chandra

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Newly remodeled rooms. Very nice. They are still working on the exterior, but didn’t interfere with our stay.
Séjour de 1 nuit en décembre 2022

10/10 Excellent

Rassan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2022

2/10 Horrible

Steven, Lampasas

Voyage en groupe, Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
PROPERTY UNDER EXTENSIVE RENOVATION! STAY AWAY!

2/10 Horrible

Steven, Lampasas

Voyage en groupe, Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
The gorgeous picture representing this property has nothing to do with the actual property. It is under extensive renovation. Somehow they forgot to mention that when booking the room.