Chambre Double, 2 grands lits, accessible aux personnes à mobilité réduite (Accessible Tub) | Bureau, espace de travail pour ordinateur portable
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Avis sur Comfort Inn & Suites North Dallas - Addison

2.5 out of 5
Comfort Inn & Suites North Dallas - Addison
13900 Parkside Center Blvd, Dallas, TX

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 389 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 263 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 148 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 94 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 109 avis sur 1003." "

7,6/10

Propreté

8,0/10

Personnel et service

7,2/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Carl, RIMOUSKI

Voyage d’affaires
Les points forts : Personnel et service
Lit très confortable mais le reste de l’hôtel semble manquer d’entretien
Séjour de 1 nuit en octobre 2023
Réponse de Sophia CSR le 5 oct. 2023
Hi Carl,We appreciate your feedback regarding your recent stay with us. We're delighted to hear that you found our beds to be exceptionally comfortable; however, we deeply regret to learn that you found the overall maintenance of the hotel to be lacking. Rest assured, we take such comments seriously and will immediately address these concerns to ensure a more impeccable and enjoyable experience for our valued guests in the future. Thank you for taking the time to share your thoughts with us; your input is invaluable in our ongoing commitment to improving our services.

4/10 Médiocre

Angel

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
No tenían jabón de baño
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 29 mai 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

HAYURU

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
車があればDallas観光には便利で良いところです
Séjour de 4 nuits en avril 2024
Réponse de Sophia CSR le 29 mai 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Satisfaisant

Yolanda

Les points forts : Propreté
Les points faibles : Personnel et service
The key stopped working. I was woken up by upstairs neighbor
Séjour de 2 nuits en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Médiocre

Latasha

Voyage en groupe, Voyage d’affaires
The room still little raggedy .
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 25 mai 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Juan

Les points faibles : Personnel et service
Unfortunately, we did not stay die to your non- refundable policy. So basically no refund, no room so we are out $70 and in my eyes thats stealing. I will never stay at your hotel and i will tell family and friends not stay at your hotel.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 23 mai 2024
Hi Juan,Thank you for sharing your review. We regret the inconvenience faced by you. Our Team never wants our customers to have a bad experience. We have escalated this issue to our Management. They are still investigating this issue and will get back to you soon. If you have any queries regarding this issue, please call the property for further assistance.

10/10 Excellent

Karii

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me gusta mucho.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 14 mai 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Cristina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was friendly rooms were clean. Having breakfast,pool, and gym were a big plus. The only thing I would suggest is keeping towels and clorox wipes in the gym. I went 3 days in a row and neither were available. The first day I used the gym the bench had a sweat mark where it had just been used and there were nonwipes or towels to clean it
Séjour de 3 nuits en mai 2024
Réponse de Sophia CSR le 14 mai 2024
Dear Guest,Thank you for sharing your 5-star rating and positive feedback! We're delighted to hear that you found our staff friendly, and rooms clean and enjoyed the convenience of our breakfast, pool, and gym facilities. Your suggestion regarding towels and Clorox wipes in the gym is greatly appreciated, and we'll certainly consider this to improve the experience for our guests. We hope to have the opportunity to welcome you back for another enjoyable stay soon!

10/10 Excellent

Prem

Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 27 mai 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

2/10 Horrible

Kimberly

Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 27 mai 2024
Hi Kimberly,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

8/10 Bien

Santos N.

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
It was ok. The price very decent.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 29 avr. 2024
Dear Guest,Thank you for your 4-star rating! We're glad you liked our affordable price. If there's anything we can do to improve your experience and earn that extra star, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

8/10 Bien

Caitlyn

Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 14 mai 2024
Dear Guest,Appreciate your 4-star rating! Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!

10/10 Excellent

Natasha

Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 21 avr. 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

2/10 Horrible

Samantha

Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 21 avr. 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Dalenda

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
They were courteous and helpful
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 19 avr. 2024
Dear Guest,We're pleased to receive your positive feedback! Thank you for sharing your experience with our team. Providing courteous and helpful service is our priority, and we're delighted to have met your expectations. Your 5-star rating is greatly appreciated, and we can't wait to have the opportunity to serve you again in the future!

10/10 Excellent

Dustin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 2 nuits en février 2024
Réponse de Sophia CSR le 18 avr. 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

4/10 Médiocre

Tina M

Voyage en famille
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
After my check in, I asked for a different room because the gadget in my door was off showing the inside of it. Inside the room, I found the door to the fridge didn’t close all the way. I asked for a different room. Receptionist was friendly. In the 2nd room, the door gadget was hot glued. The door to the fridge looked like an animal scratched it up. The carpet had a bad odor in the entire hotel-the staff was spraying something from a spray bottle several times during the day
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 18 avr. 2024
Dear Guest,Our team deeply regret the inconveniences encountered during your stay. We are truly disappointed to learn of the issues with the door gadget, fridge door, and carpet odour in both rooms. Please know that your feedback is invaluable to us, and we are committed to addressing these concerns promptly with our maintenance and housekeeping teams. Your acknowledgement of our friendly receptionist is greatly appreciated, and we look forward to the chance to restore your confidence in us in the future.

2/10 Horrible

Nicole, Tampa

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Checked in & checked out on the same day. First room had mold above the AC, second smelled like dog. Had to call back multiple times to get a refund cause they had never checked me out when I left the same day!
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 18 avr. 2024
Dear Guest,We sincerely apologize for the experience you encountered during your stay. It's deeply concerning to hear about the mold issue and the odor in your second room. We recognize the importance of providing a comfortable and clean atmosphere for our guests, and we will take the necessary steps. Your opinion is crucial to us, and we hope to recover your trust in the future. If you have any further issues with the reimbursement, please contact the property for resolution.

10/10 Excellent

Dtyvion

Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 6 mai 2024
Dear Guest,We were delighted to be your hosts recently, thank you for 5-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

8/10 Bien

Joshua

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 14 avr. 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Bien

Maria Alejandra, New York

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
:)
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 14 avr. 2024
Dear Guest,Appreciate your 4-star rating! Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!

10/10 Excellent

Ashley

Voyage en famille
Les points forts : Personnel et service
If was cool for the price, they do offer a pool and hot tub the hot tub is nice and roomy the pool isn’t that big but again for thr price and area is was good
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 11 avr. 2024
Dear Guest,Our team sincerely appreciate your fantastic review and your 5-star rating! We are happy to learn that you enjoyed using our facilities, especially the hot tub and pool. It's wonderful to hear that you found the hot tub was roomy and that the whole experience was worthwhile. We work hard to provide our visitors with excellent value, so we're happy to hear that your stay was enjoyable. We look forward to welcoming you back on your next visit!

10/10 Excellent

Jamyiah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No problems
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 9 avr. 2024
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Bien

Kandy

Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 29 avr. 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

6/10 Satisfaisant

Shamaya

Les points forts : Équipements
Carpet stained and smells musty
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 7 avr. 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this rating. We regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Natasha

Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 7 avr. 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

8/10 Bien

Alisha

Les points forts : Infrastructures et conditions de l’hébergement
.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 5 avr. 2024
Dear Guest,Appreciate your 4-star rating! Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!

8/10 Bien

Jan

Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 24 avr. 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

8/10 Bien

Jacqueline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 3 avr. 2024
Dear Guest,Appreciate your 4-star rating! Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!

10/10 Excellent

Zandra

Séjour de 1 nuit en février 2024
Réponse de Sophia CSR le 11 avr. 2024
Dear Guest,Appreciate your 5-star rating! Your stay matters greatly to us, and we appreciate your rating. Your thoughts on what you enjoyed and any suggestions for improvement help us make things even better for you and others in the future. We'd love to have you back again soon!

10/10 Excellent

Donovan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 2 avr. 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

6/10 Satisfaisant

Lisa

Voyage en famille
Les points forts : Personnel et service et équipements
The carpet is very dirty. Other than that the stay was comfortable.
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 1 avr. 2024
Dear Guest,Thank you for your comments. We're delighted to hear your visit was pleasant overall. We regret any inconvenience caused by the cleanliness of the carpet. Rest assured, we will address this issue as soon as possible to provide a better experience for our future guests. We appreciate your helpful feedback and look forward to welcoming you back for an even better stay in the future.

8/10 Bien

yin

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 6 nuits en mars 2024
Réponse de Sophia CSR le 31 mars 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 Horrible

Christelle

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel smells good at the entrance gave you a good impression till you get to the hallways...dirty, stained and smelly carpets. The bed sheets in my room were stained and old, bathtub is also stained and very dirty looking. I will never stay here again
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 31 mars 2024
Dear Guest,We are sorry to hear about the experience you encountered during your visit. Despite the pleasant aroma at the entrance, we are saddened to hear that you found the condition of the hallways, carpets, bed sheets, and bathtub below standard. Your feedback is valuable to us, and we assure you that we will address your concerns seriously, taking immediate action to prevent similar issues in the future. We sincerely hope you will reconsider and allow us to surpass your expectations during your next visit.

2/10 Horrible

Asiaa

Theres roaches
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 31 mars 2024
Dear Guest,On behalf of our entire team, I would like to apologize for the inconvenience you faced regarding the roaches. We will surely forward your valuable feedback to our team for improvements. Our Team hopes to serve you better next time. Please give us another chance to improve our services.

8/10 Bien

Adalberto

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good for a one night stay
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 29 mars 2024
Dear Guest,Thanks for the 4 out of 5 ratings! We're committed to making your experience even better. If you have any thoughts or suggestions about your stay, feel free to share. Our team values your input and is here to make sure you always get the best service. Looking forward to exceeding your expectations!

10/10 Excellent

Maira, College Park

Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 15 avr. 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

4/10 Médiocre

AMIR

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
floors are wet all the time from people walking to their room wet out of pool, No shampoo in room , one elevator and very dirty. Breakfast was horrible and very limited,
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 26 mars 2024
Dear Guest,We are sorry to hear that many aspects of your stay made it very unsatisfactory for you. We appreciate your calling our attention to these matters - we will review each of your points and we will make sure these do not happen again. Guest satisfaction for us is highly rewarding, thus we value every feedback we get as it makes us improve. We would love it if you would come back to stay with us again - we do not doubt that the next time you will have the wonderful experience that the vast majority of our guests have.

4/10 Médiocre

Nima

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The property is worn out.. needs attention. Rotted walls, dirty bedding, shower not working, bathroom door not closing, carpet in hallway damaged..mattresses worn out..
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 19 mars 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Horrible

Monica

Séjour de 3 nuits en mars 2024
Réponse de Sophia CSR le 8 avr. 2024
Dear Guest,We are sad to see this rating. We regret the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Médiocre

Raiven

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The guy at the front desk was very rude at check out.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 14 mars 2024
Dear Guest,We are sad to see this 2-star rating. It is saddening to know that the perceived rudeness from a member of our staff detracted from your stay. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Mijin Kim

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The quietness *
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 14 mars 2024
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 5-star rating from our guests. We are glad that you liked our quiet environment. Our Team is looking forward to serving you again on your future travels.

6/10 Satisfaisant

Erika

Voyage d’affaires
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The hotel smelled fresh and clean however, there are still some updates needed the carpets were stained and old. The tub needs updating. It was rusted and older. The elevator stopped working during my stay so of course I had to take the stairs, which was ok because i was on the 2nd floor. The price was what I was looking for so I can’t complain!
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 14 mars 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are thrilled to see this rating and comment. However, we regret the inconvenience caused during your stay. Your concerns have been noted and forwarded to our team for improvement. Our team continuously strives to exceed your expectations and looks forward to you in the future.

4/10 Médiocre

MARIBEL

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The carpet was dirty and the elevator was not working going up the gym hos no vent it was hot
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 15 mars 2024
Dear Guest,We apologize for the inconvenience you encountered during your stay. Please know that we are swiftly addressing the carpet cleanliness and elevator maintenance concerns. Furthermore, we are actively exploring ways to enhance ventilation in the gym to ensure a more comfortable experience. Thank you for bringing these matters to our attention.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Sophia CSR le 14 mars 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.

4/10 Médiocre

John

Voyage en famille, Voyage d’affaires
Put up in room on 3 rd floor and discovered the elevator did not work! Extremely long walk to room as well and three flights of stairs!
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 15 mars 2024
Dear Guest,We regret any inconvenience caused by the elevator malfunction and assure you that we are actively working to resolve this issue to enhance our guests' experience. Your feedback is valuable, and we appreciate you bringing this matter to our attention. We look forward to the opportunity to provide you with an improved stay in the future.

8/10 Bien

D'Ann

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ok
Séjour de 2 nuits en février 2024
Réponse de Sophia CSR le 8 mars 2024
Dear Guest,Thank you for the 4 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

4/10 Médiocre

Shalecia

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was glad to only be there for one night. There's a rough crowd in this facility which made my daughters very uncomfortable and it smelled of smoke and other things. They didn't have enough food for the breakfast. I would not go back.
Séjour de 1 nuit en décembre 2023
Réponse de Sophia CSR le 8 mars 2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits. We hope you will choose us again in the future.

2/10 Horrible

Lauren

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Our tv did not work, our fridge did not work , there was roaches on toilet seat and roaches in the bed I took pictures !
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 4 mars 2024
Dear Guest,We deeply regret the inconvenience you encountered during your stay. This does not align with our usual high standards, and we take your feedback seriously. Your input is invaluable in our ongoing efforts to enhance the experience for all guests. We look forward to the opportunity to better serve you during your next visit.

10/10 Excellent

Montie

Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 22 mars 2024
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.