Avis
8,2
Très bien
8,6/10
Propreté
8,8/10
Personnel et service
7,8/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Gabriel, thank you for your rating. The team at Hilton Arlington, TX is pleased to know you had a positive experience. We hope to welcome you back soon!
8/10 Bien
Edelweiss
Voyage en famille avec de jeunes enfants
20 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Edelweiss
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Edelweiss, thank you for highlighting the convenient location of Hilton Arlington, TX. We're glad you found it close to venues, entertainment, and the airport. We look forward to welcoming you back soon!
4/10 Médiocre
Chad
Voyage en couple
19 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chad
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Chad, thank you for bringing this to our attention. Your preference for a king bed is important, and we regret that this was not accommodated during your stay. If you choose to stay with us again, please reach out to our team ahead of time, and we will do our best to ensure your room matches your booking preference.
10/10 Excellent
Casey
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Casey
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Casey, thank you for your positive rating of Hilton Arlington, TX. We're thrilled to see you had a great experience. We're looking forward to welcoming you back soon!
10/10 Excellent
Audra
18 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Audra
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Audra, thank you for sharing your positive experience. The team at Hilton Arlington, TX is delighted that you enjoyed the cleanliness, comfort, and helpful service. We're thrilled that you had an enjoyable stay and look forward to welcoming you back!
6/10 Satisfaisant
Anne
18 mai 2024
Les points forts : Propreté et personnel et service
Anne
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Thank you for sharing your feedback, Anne.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
6/10 Satisfaisant
Travis
Voyage d’affaires
14 mai 2024
Les points faibles : Propreté et équipements
Travis
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Travis, we appreciate your feedback. It seems there were some miscommunications regarding your arrival, and we regret the misunderstanding. We aim to provide comfort and quality in all aspects, it's disheartening to know that your expectations were not met during your stay. We certainly prioritize our guests' experience over all. We take your observations about the room very seriously and will work on enhancing our areas of concern. For any immediate issues like the water turning off, our dedicated team members are available to assist. Regarding the cleanliness, this is certainly not indicative of our usual high standards. We will look into this further. Lastly, we acknowledge your comments about the location. It's regrettable it wasn't to your liking. We sincerely hope for another opportunity to deliver a more satisfactory experience. We're devoted to making improvements for our valued guests.
10/10 Excellent
Miguel
Voyage en couple
6 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Miguel
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Miguel, estamos encantados de saber que el servicio del Hilton Arlington, TX le pareció excelente. Los miembros de nuestro equipo se esfuerzan por alcanzar este nivel de hospitalidad y es alentador saber que hemos dado en el blanco. Esperamos recibirlo nuevamente en su próxima visita.
10/10 Excellent
Stacey
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacey
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 6 mai 2024
Stacey, it's truly delightful to hear that you had a wonderful experience at Hilton Arlington, TX. We're very proud of our team members and their dedication to providing excellent service. We eagerly await the pleasure of welcoming you back very soon.
4/10 Médiocre
Josh D
Voyage en groupe
21 avr. 2024
Les points faibles : Propreté
Josh D
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Josh, it's regrettable to hear about your experience with the bedding in your room and the delay in housekeeping's response. We understand how important prompt service is for ensuring a comfortable stay. We're glad to hear that our housekeeping team were able to resolve the issue and we assure each guests' concern is important to our team. Regarding the promised compensation, the matter with the front desk seems like a communication gap. Rest assured this feedback has been taken seriously to prevent future instances. Thank you for bringing this to our attention.
8/10 Bien
Alan
Voyage en couple
15 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alan
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Alan, it's delightful to know that you had an overall pleasant experience at the Hilton Arlington, TX. We regret any inconvenience caused by the bathroom facility issue you mentioned. We appreciate your feedback as it aids us in improving our guest experiences. We are working to ensure issues such as these are promptly addressed in future. We look forward to another opportunity to provide you with a tailored experience.
10/10 Excellent
Ravindra
Voyage en famille
14 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Ravindra
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 15 avr. 2024
Ravindra, it's great to know that Hilton Arlington, TX lived up to your expectations and served all your needs. We strive to provide an exceptional stay for our guests and your feedback is a gratifying affirmation of those efforts. We look forward to welcoming you back for future stays!
10/10 Excellent
Tracey
Voyage en famille
13 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracey
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 15 avr. 2024
Tracey, it is heartwarming to hear you had such a wonderful experience at Hilton Arlington, TX. We're thrilled our team members left a fantastic impression and that you appreciated our updated accommodations. Being a conveniently located establishment enables our guests to enjoy their stay even more. We're looking forward to welcoming you back for another excellent visit.
10/10 Excellent
Seth
9 avr. 2024
Seth
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 11 avr. 2024
Seth, we're thrilled you appreciated Hilton Arlington, TX's prime location and found our property pleasing. We strive to provide an effortless experience for our guests. Your kind feedback is highly appreciated, and we look forward to welcoming you back for another outstanding stay.
4/10 Médiocre
Kevin
Voyage en famille
9 avr. 2024
Les points forts : Propreté
Les points faibles : Personnel et service
Kevin
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 10 avr. 2024
Kevin, it is regrettable to hear about the issues you encountered during your stay regarding your room type and the construction noise. It's vital to us that you receive the correct accommodation as booked and have an uninterrupted, serene stay. It's unfortunate that we fell short of our aim in your case. Rest assured, we take your feedback seriously and will address this with our team members to ensure future guests are better informed. We hope for the opportunity to have you as our guest again, promising an improved experience.
4/10 Médiocre
shari levin
4 avr. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
shari levin
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 5 avr. 2024
Shari, thank you for your feedback. We're pleased to hear our team members provided excellent service, yet we deeply regret the difficulties with the amenities and noise disturbances. Rest assured, we devote great attention to maintaining our facilities and your experience is not indicative of our standard. We sincerely hope for an opportunity to better serve you in the future. We're confident we can provide a much more enjoyable stay.
10/10 Excellent
Tab
3 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tab
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Tab, thank you for your glowing feedback about Hilton Arlington, TX. We're thrilled to learn that our exceptional location met your expectations. We hope to welcome you back for another enjoyable experience soon.
6/10 Satisfaisant
Darrin
Voyage en famille
1 avr. 2024
Les points forts : Personnel et service et équipements
Darrin
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Darrin, it's unfortunate to learn that there were some misunderstandings regarding the shuttle service. The satisfaction of our guests is of utmost importance, and we appreciate you bringing this to our attention. It's our hope that this did not detract from the overall enjoyment of your stay. Thank you for your feedback and we'll certainly ensure clearer communication in the future.
6/10 Satisfaisant
Chris
31 mars 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Chris
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Chris, thank you for your insights. Ensuring our guests' comfort is a top priority and we regret hearing about the challenges you experienced with the room amenities and services. We've taken note of your feedback regarding the lack of USB ports and housekeeping service. We appreciate you bringing this to our attention and we're taking steps to enhance our guests' stay. We hope you'll give us another opportunity to offer a better experience in the future.
10/10 Excellent
Toni
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Toni
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Toni, it's great to hear that you found the location of Hilton Arlington, TX to be ideal due to its close proximity to numerous attractions. We hope that this added to the overall enjoyment of your stay. We appreciate your feedback and we look forward to welcoming you back in the future.
8/10 Bien
Chihhao
Voyage d’affaires
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Chihhao
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Chihhao, it's heartening to learn that you found your experience at the Hilton Arlington, TX to be efficient, secure, and well-located. We value your feedback and look forward to the opportunity to serve you again soon.
8/10 Bien
Thana
29 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thana
Séjour de 5 nuits en mars 2024
Réponse de Customer Service le 1 avr. 2024
Thana, thank you for your recent visit at Hilton Arlington, TX. We're pleased to know you had an agreeable experience. We would love the opportunity to welcome you back on your next trip. Safe travels!
10/10 Excellent
Stacey
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacey
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Stacey, your feedback on the Hilton Arlington, TX is truly heartwarming. We're thrilled you found our check-in process engaging and our team members helpful. The cleanliness of our rooms and breathtaking views are some of our cherished features, and we're delighted these aspects made an impression on you. We can't wait for your next visit.
10/10 Excellent
Alexa, Frisco
Voyage en famille
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexa
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Alexa, we're thrilled to hear you appreciated Hilton Arlington's location amidst a variety of dining options. We believe this enriches our guests' stay. Your positive feedback is much appreciated and we hope to welcome you back in the future.
10/10 Excellent
Tim
21 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tim
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 21 mars 2024
Tim, it's wonderful to hear that you had a fantastic experience at the Hilton Arlington, TX. We're thrilled our team members contributed positively to your game day experience. We appreciate your kind remarks and look forward to welcoming you back for future events.
10/10 Excellent
Sarah
Voyage en famille
18 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 19 mars 2024
Sarah, thank you for sharing your positive experience. It's delightful to hear that Hilton Arlington, TX left such a strong impression and we hope you'll choose us again in the future.
8/10 Bien
Melissa
Voyage en famille
17 mars 2024
Les points forts : Personnel et service et équipements
Melissa
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 18 mars 2024
Melissa, thank you for your wonderful review! At Hilton Arlington, we are constantly striving to provide warm, friendly service, even during busy periods. We are delighted that our team members' cheerful attitude made a positive impression. We hope to welcome you back, rain or shine!
6/10 Satisfaisant
Renee
Voyage en famille
15 mars 2024
Les points forts : Propreté
Renee
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 15 mars 2024
Renee, thank you for your feedback. While it's uplifting to hear that you found our lobby and bar appealing, it's regrettable that other aspects of your stay didn't meet expectations. Rest assured, we are committed to making continuous improvements to provide an exceptional experience for our guests. We hope to have the chance to welcome you back in the future for a better overall encounter.
10/10 Excellent
Joseph
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 mars 2024
Joseph, it's uplifting to hear you had a memorable experience at Hilton Arlington, TX. We regret any inconvenience caused by the trolley situation, though we're thrilled to hear your stellar feedback about Leah's service at the front desk. We'll ensure she receives the recognition she deserves, and we appreciate your kind words. Safe travels until we see you again.
10/10 Excellent
Melissa
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 12 mars 2024
Melissa, we appreciate you sharing your positive impressions regarding your stay at Hilton Arlington, TX. It's delightful to know you appreciated the calm, neat ambiance and our supportive team members. We can't wait to serve you again on your next visit.
10/10 Excellent
Bradley
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bradley
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 29 févr. 2024
Bradley, it's fantastic to know you enjoyed your stay at Hilton Arlington, TX, based on your rating. We're thrilled to have been able to provide you a five-star experience and we're eager to welcome you back on your next visit. Safe travels!
10/10 Excellent
nana
24 févr. 2024
nana
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
Thank you for the amazing rating, Nana!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Arlington, TX soon!Thanks again for leaving your feedback!
10/10 Excellent
Francisco
19 févr. 2024
Francisco
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 mars 2024
Francisco, we're thrilled to learn you enjoyed your stay at the Hilton Arlington, TX. Your rating serves as a testimony to the high-quality service and comfort we strive to provide. We hope to welcome you back in the near future!
4/10 Médiocre
Voyageur vérifié
18 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en février 2024
Réponse de Customer Service le 18 févr. 2024
We regret hearing about the issues mentioned in relation to the room condition and cleaning service. It's always our intention to provide spaces that are both comfortable and well-maintained. Rest assured, our dedicated teams continuously work to address such matters to enhance guest experiences. We would appreciate another opportunity to have you as our guest and change your perception.
6/10 Satisfaisant
Keisha
18 févr. 2024
Keisha
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 21 mars 2024
We appreciate you leaving your feedback with us, Keisha.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
10/10 Excellent
Shaquaina
11 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Shaquaina
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 13 févr. 2024
Shaquaina, thank you for rating your stay at Hilton Arlington, TX so highly. We're thrilled to see that you enjoyed your time with us, and we hope to welcome you back in the near future. Safe travels!
8/10 Bien
Jesus
Voyage en famille
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jesus
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 5 févr. 2024
Thanks for the 4/5 rating, Jesus!We're thrilled you enjoyed your time at Hilton Arlington, TX so much! We look forward to sharing an even better experience with you soon.
8/10 Bien
Brandon
4 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brandon
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 5 févr. 2024
Thank you for the amazing rating, Brandon !It's great your time at Hilton Arlington, TX was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
8/10 Bien
Lawson, Dyersburg
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lawson
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 31 janv. 2024
Thank you for the 4/5 rating, Lawson!We are excited to see that you had an enjoyable experience at Hilton Arlington, TX. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!
8/10 Bien
Norma
Voyage en famille
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Norma
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 29 janv. 2024
Norma, nos complace saber que en general disfrutó de su estadía en Hilton Arlington, TX. Si regresa, nos esforzaremos para que su próxima visita sea aún más placentera. Viajes seguros.
8/10 Bien
Alejandra
27 janv. 2024
Les points forts : Propreté et personnel et service
Alejandra
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 29 janv. 2024
Thank you for this lovely rating, Alejandra!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hilton Arlington, TX. We'd like to share an even better experience with you soon.
10/10 Excellent
Demetrius
18 janv. 2024
Demetrius
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 19 janv. 2024
Demetrius, it's delightful to hear that your experience at Hilton Arlington, TX was an enjoyable one. Your high rating speaks volumes about your stay and we look forward to having the opportunity to host you again in the future. Your satisfaction is our priority and we appreciate your valuable feedback.
10/10 Excellent
Ken
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ken
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Ken, it's wonderful to hear about your positive experience at Hilton Arlington, TX, especially the exceptional service provided by Daniela. We take pride in ensuring our guests experience great hospitality. Regarding the Z Bar & Grill hours, we appreciate your feedback and will consider it while making future decisions. We look forward to welcoming you back for another memorable stay.
10/10 Excellent
Sholomo
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sholomo
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 15 janv. 2024
Thank you for the great rating, Sholome!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Arlington, TX! We hope you plan on staying with us again soon!We're looking forward to your next visit!
10/10 Excellent
Tiffany
12 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tiffany
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 12 janv. 2024
Tiffany, we're thrilled you enjoyed your stay at Hilton Arlington, TX. It's wonderful that you appreciated our beautiful rooms and found our bar to be memorable. We're already looking forward to your next visit.
8/10 Bien
Voyageur vérifié
7 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 8 janv. 2024
Thank you for rating Hilton Arlington, TX. We appreciate your feedback and hope to welcome you back in the future.
4/10 Médiocre
Todd
3 janv. 2024
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Cold shower
Todd
Séjour de 4 nuits en décembre 2023
Réponse de Customer Service le 9 janv. 2024
Todd, we regret to hear about your frustrations during your stay. Our aim is to provide a comfortable experience, so it's disheartening when there are issues with amenities such as hot water. Moreover, your observations about the value proposition of our breakfast will be shared with the team to ensure an immersive hospitality experience. Thank you for bringing these matters to our attention, as feedback like yours is fundamental in refining our services. We hope you afford us another opportunity to exceed your expectations on your next visit.
4/10 Médiocre
Antony
2 janv. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never again
Antony
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 4 janv. 2024
Antony, we noticed your recent rating and would like to understand your stay better. We value all feedback in our quest for improvement and your insights could be quite helpful. Please feel free to share a more detailed review, so that we can address any issues and enhance the quality of future stays.
8/10 Bien
Marcus
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marcus
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Marcus, thank you for choosing Hilton Arlington, TX and taking the time to rate us. We strive to provide excellent experiences for all our guests, and your high rating tells us we're on the right track. We can't wait to welcome you back for another great stay in the future!
10/10 Excellent
Marty
31 déc. 2023
Marty
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 2 janv. 2024
Marty, we're thrilled to learn you had a wonderful stay at Hilton Arlington, TX. We appreciate you taking the time to give us your rating and we'd love to have you with us again soon. Thank you for choosing Hilton Arlington!