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Avis sur Shining Riverside Hoi An Boutique and Spa

4 out of 5
Shining Riverside Hoi An Boutique and Spa
Tran Nhan Tong, Cam Chau, 191, Hoi An, Quang Nam Province

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 15 avis sur 18." "
Note des voyageurs de 8 (Bien), d’après 1 avis sur 18." "
Note des voyageurs de 6 (Satisfaisant), d’après 2 avis sur 18." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 18." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 18." "

9,4/10

Propreté

10/10

Personnel et service

10/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Yannis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en janvier 2024
Réponse de Hotel Management, le 3 févr. 2024
Dear Yannis, Warm greetings from Shining Riverside Hoi An Boutique and Spa! Thank you very much for taking time sharing your good reviews. We all team of Shining Riverside Hoi An Boutique and Spa always make efforts to provide best services to all our valued guests.We are delighted to know that you had great time at Hoi An last time and we are looking forward to welcoming you back to our resort soon.With best regards,

10/10 Excellent

VERONIQUE

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vaut ses étoiles
Très bon hôtel avec un accueil souriant et un personnel toujours prêt à vous aider ! Confort et espace appréciable. Bien situé à mi-chemin entre la vieille ville les rizières cocoteraies et les plages. pdj à revoir...
Séjour de 6 nuits en septembre 2022
Réponse de Nhi Le le 7 oct. 2022
Dear Veronique,Thank you so much for your review.Shining Riverside Hoi An Boutique and Spa

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté
Very happy with our stay at Shining Riverside. Staff were wonderful. The hotel was clean and quiet. Lovely pool
Séjour de 5 nuits en février 2024
Réponse de Hotel Management, le 26 févr. 2024
Dear Michael, Warm greetings from Shining Riverside Hoi An Boutique and Spa! Thank you very much for taking time sharing your good reviews. We all team of Shining Riverside Hoi An Boutique and Spa always make efforts to provide best services to all our valued guests.We are delighted to know that you had great time at Hoi An last time and we are looking forward to welcoming you back to our resort soon.With best regards,

10/10 Excellent

Ellen Gunn t.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vi likte oss gidt og kommer gjerne tilbake om vi kommer til hoi an.
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management, le 26 nov. 2023
Dear Ellen Gunn, Warm greetings from Shining Riverside Hoi An Boutique and Spa! Thank you very much for taking time sharing your good reviews. We all team of Shining Riverside Hoi An Boutique and Spa always make efforts to provide best services to all our valued guests.We are delighted to know that you had great time at Hoi An last time and we are looking forward to welcoming you back to our resort soon.With best regards,

10/10 Excellent

Katie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved everything about our stay at The Shining Riverside
Séjour de 6 nuits en août 2023
Réponse de Hotel Management, le 2 sept. 2023
Dear Katie, Warm greetings from Shining Riverside Hoi An Boutique and Spa! Thank you very much for taking time sharing your good reviews. We all team of Shining Riverside Hoi An Boutique and Spa always make efforts to provide best services to all our valued guests.We are delighted to know that you had great time at Hoi An last time and we are looking forward to welcoming you back to our resort soon.With best regards,

6/10 Satisfaisant

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pleasant Stay in Hoi An
I stayed at this hotel for 5 nights in August Very busy hotel … lots of families / kids No air conditioning in common areas Great service in restaurant at breakfast Free use of bicycles Good simple breakfast Mini bar fridge too small for large water bottles snd they are needed as you go through a lot of water … takes ages to cool Good service Large pool and shaded in afternoon Cold aircon in rooms Large comfortable beds Small safe - doesn’t fit laptop Good size balcony with chairs with nice view over fields Easy walk to old town 1.5 km or short Grab ride
View from room
New bridge nearby close to completion
Séjour de 5 nuits en août 2023
Réponse de Hotel Management, le 16 août 2023
Dear Dominique, Warm greetings from Shining Riverside Hoi An Boutique and Spa! Thank you very much for taking time sharing your good reviews. We all team of Shining Riverside Hoi An Boutique and Spa always make efforts to provide best services to all our valued guests.We are delighted to know that you had great time at Hoi An last time and we are looking forward to welcoming you back to our resort soon.With best regards,

6/10 Satisfaisant

Daniel

Voyage en famille
Air conditioning was only partially acceptable and the pool was not clean. Our son developed conjunctivitis after swimming in their pool. We left a day early because hotels conditions.
Séjour de 2 nuits en août 2023
Réponse de Hotel Management, le 31 août 2023
Dear DanielThank you for your recent visit and for having taken the time to provide us with the feedback.We are so disappointed to hear your feedback.We apologize if this did not meet your expectations. We also cannot find any record of your stay with us. But please rest assured that your feedback is greatly appreciated and we will be check and taken seriously in order to improve the level of service provides to our guests in the future. We wish you and your loved one all the best and please come and stay with us soon.

10/10 Excellent

Kam Hon

Séjour de 3 nuits en juin 2023
Réponse de Hotel Management, le 23 juin 2023
Dear Kam Hon ,Thank you for taking the time to leave such a lovely review of your recent stay at Shining Riverside Hoi An Boutique and Spa.I am delighted to see that you enjoyed your stay with us ! I am so proud of each every team member here and the amazing services which they provided, so it fills me with great joy to see all the names you have mentioned. Needless to say we will share your comments with them to show that their commitment to service excellence is noticed by our guests.I look forward to being able to welcoming you again in the not so distant future,Warm Regards ,Hotel Management,

10/10 Excellent

Sanjay

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en mai 2023
Réponse de Hotel Management, le 14 mai 2023
Dear Sanjay,Thank you for taking the time to leave such a lovely review of your recent stay at Shining Riverside Hoi An Boutique and Spa.It is our joy to know you had a lovely stay with our hotel. Your kind words overwhelm us and I will definitely let the team know, most especially with Kim Chi and Vi on how pleased you were during your stay.We hope and looking forward to having the pleasure of welcoming you back. To enjoy our best available rates and vacation packages, please do visit the hotel's website.Warm Regards ,Hotel Management,

10/10 Excellent

robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really cute & great boutique hotel option for a stay in Hoi An! Hotel was well designed and nice quality, with all the needed options for a visitor (nice pool, great morning view of fields/river…wake up to the sounds of roosters!, bikes ok property to get around town, motorbike rentals). Staff was super friendly and accommodative, and English friendly. Only minor ding is there wasn’t a bar option really on property. Would definitely return!
Séjour de 3 nuits en mai 2023
Réponse de Hotel Management, le 14 mai 2023
Dear robert ,Thank you for taking the time to leave such a lovely review of your recent stay at Shining Riverside Hoi An Boutique and Spa.I am delighted to see that you enjoyed your stay with us ! I am so proud of each every team member here and the amazing services which they provided, so it fills me with great joy to see all the names you have mentioned. Needless to say we will share your comments with them to show that their commitment to service excellence is noticed by our guestsI look forward to being able to welcoming you again in the not so distant future,Warm Regards ,Hotel Management,

10/10 Excellent

Loreto

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2023
Réponse de Hotel Management, le 17 mai 2023
Dear Loreto ,Thank you for taking the time to leave such a lovely review of your recent stay at Shining Riverside Hoi An Boutique and Spa. I am delighted to see that you enjoyed your stay with us ! I am so proud of each every team member here and the amazing services which they provided, so it fills me with great joy to see all the names you have mentioned. Needless to say we will share your comments with them to show that their commitment to service excellence is noticed by our guests I look forward to being able to welcoming you again in the not so distant future,Warm Regards ,Hotel Management,

10/10 Excellent

Margrethe

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great experience!
Beautiful pool area and clean rooms. We also enjoyed the breakfast and the spa. Not too far from the city and the beach by bike. Everything you need in Hoi An :)
Séjour de 4 nuits en avril 2023
Réponse de Hotel Management, le 1 mai 2023
Dear Margrethe, Greetings from Shining Riverside Hoi An Boutique and Spa! Thank you very much for your choosing Shining and taking your valuable time to share your positive comment. We are very happy to learn that you had a wonderful stay with us, especially your comments regarding to the friendliness of our team member, food and standard services. We do hope that this positive review will help our future guests to make a decision to visit us.One again, thank you and we look forward to the pleasure of welcoming you back to Shining Riverside Hoi An Boutique and Spa. With warm regards, Hotel Management,

10/10 Excellent

Christa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just returned home after 3 weeks in Vietnam. We spent 7 days at the Shining Riverside during our vacation. We are a family of 4 with 2 boys aged 12 and 14. We are still missing the people we encountered at this hotel and we checked out a week ago. I'm not the type of person who typically returns to tye same place twice. But I have tonsay, if we ever return to Hoi An we will absolutely be staying at the Shining Riverside again. It truly felt like home - from the moment we walked in the doorhaving veen greeted by KimChi who was a great first point of contact. She gave us a tour and even walked us directly to our room after providing us with a wrlcome drink. She took extra steps to ensure we were connected with a highly recommended tailor and made many suggestions to help us have the best time in Hoi An. We were also thankfully for Vi who often worked the evening shift. She provided us with recommendatioms for restaurants and activitities, etc.and was such a heartwarming pleasant person to chat with. Trang in the dining area was also the best. My boys loved her and we enjoyed our greetings amd conversations with her. Phuc (spellimg my be incorrect) at the front desk.was also a pleasure and ensured to handle any questions or request we had immediately, as did every other person we encountered. Our room was cleaned very well daily and getting into the spa on 2 different ocassions was, even at the last minute, was hassle free. We felt cared for at this hotel and hospitality amazed
Séjour de 6 nuits en avril 2023
Réponse de Hotel Management le 1 mai 2023
Dear Christa,Thank you for taking the time to leave such a lovely review of your recent stay at Shining Riverside Hoi An Boutique and Spa.It is our joy to know you had a lovely stay with our hotel. Your kind words overwhelm us and I will definitely let the team know, most especially with Kim Chi and Vi on how pleased you were during your stay.We hope and looking forward to having the pleasure of welcoming you back. To enjoy our best available rates and vacation packages, please do visit the hotel's website.Warm Regards ,Hotel Management,

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Quiet and Peaceful Hotel to Enjoy Hoi An
Quiet and peaceful location away from the main tourist crowd. The hospitality shown by the hotel staff was very friendly and welcoming. Convenient location to visit the famous Old Town of Hoi An.
Séjour de 2 nuits en mars 2023
Réponse de Hotel Management, le 19 mars 2023
Dear John,Greetings from Shining Riverside Hoi An Boutique and Spa!Thank you very much for your choosing Shining and taking your valuable time to share your positive comment. We are very happy to learn that you had a wonderful stay with us, especially your comments regarding to the friendliness of our team member, food and standard services. We do hope that this positive review will help our future guests to make a decision to visit us.One again, thank you and we look forward to the pleasure of welcoming you back to Shining Riverside Hoi An Boutique and Spa.With warm regards,Hotel Management,

10/10 Excellent

ashley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stunning hotel
Gorgeous hotel, we stayed in the executive suite and it was one of the most beautiful rooms and views I have ever seen. Drinks were great, delicious food, stunning location. Could not ask for more! The staff made our stay incredible too; Hau, Ai, Vy, Quoc and Trang really stood out as going above and beyond- we decided to stay for an extra night as we loved the hotel and pool so much and the staff did everything they could to make our room change seamless. Would 100% recommend!
Séjour de 2 nuits en février 2023
Réponse de Hotel Management, le 19 mars 2023
Dear ashley,Greetings from Shining Riverside Hoi An Boutique and Spa!Thank you very much for your choosing Shining and taking your valuable time to share your positive comment. We are very happy to learn that you had a wonderful stay with us, especially your comments regarding to the friendliness of our team member, food and standard services. We do hope that this positive review will help our future guests to make a decision to visit us.One again, thank you and we look forward to the pleasure of welcoming you back to Shining Riverside Hoi An Boutique and Spa.With warm regards,

10/10 Excellent

Sverre

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastisk hotell i Hoi An, Vietnam.
Om dere skal til Hoi An ville jeg absolutt valgt Shining Riverside Boutique & Spa. Et lekkert hotell med basseng, nydelig interiør, god frokost, komfortable senger og hyggelig betjening, til en fornuftig pris. Ca 2 km fra sentrum av gamlebyen, men med gratis sykler fra hotellet "ruller" du raskt inn til det Hoi An du høyst sannsynlig kom for å se.
Séjour de 4 nuits en février 2023
Réponse de Hotel Management, le 19 mars 2023
Dear Sverre,Greetings from Shining Riverside Hoi An Boutique and Spa!Thank you very much for your choosing Shining and taking your valuable time to share your positive comment. We are very happy to learn that you had a wonderful stay with us, especially your comments regarding to the friendliness of our team member, food and standard services. We do hope that this positive review will help our future guests to make a decision to visit us.One again, thank you and we look forward to the pleasure of welcoming you back to Shining Riverside Hoi An Boutique and Spa.With warm regards,

10/10 Excellent

Jenny, Viet nam

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Khách sạn rất đẹp, nhân viên thân thiện! Phòng sạch sẽ, ăn sáng rất ngon.
Séjour de 1 nuit en juillet 2020