Avis sur Risemount Premier Resort Da Nang
Risemount Premier Resort Da Nang
120 Nguyen Van Thoai, Ward My An, Ngu Hanh Son District, Da Nang
Avis
8,8
Excellent
9,0/10
Propreté
9,0/10
Personnel et service
8,8/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en mai 2024
10/10 Excellent
quang, san jose
Voyage en groupe
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
quang
Séjour de 1 nuit en mai 2024
Réponse de Hoang My le 20 mai 2024
Risemount Xin Chào!Dear QuangI was delighted to read that you cherish great memories of your recent visit to Risemount Premier Danang Resort. Thank you for taking the time to post such a positive review. Your kind remarks regarding your whole experience and for detailing all elements that have made your stay even more memorable are highly appreciated, I hope that we will have the opportunity to welcome you back to our Hotel in the futureKind regards
8/10 Bien
Julien
Voyage en couple
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Julien
Séjour de 3 nuits en mars 2024
Réponse de Hoàng My le 17 mars 2024
Xin chào quý khách của chúng tôi,Thank you very much for your kind review. We always take great pride in providing our guests with a high level of personal service and comfort, and we are very pleased that you acknowledged this in your detailed review.Once again, thank you for being our guest and look forward to welcoming you back for a longer stay in the future.Sincerely,
10/10 Excellent
KEISUKE
6 févr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
KEISUKE
Séjour de 3 nuits en décembre 2023
Réponse de Hoang My le 8 févr. 2024
Xin chào Keisuke,Thank you very much for your kind review. We always take great pride in providing our guests with a high level of personal service and comfort, and we are very pleased that you acknowledged this in your detailed review.Once again, thank you for being our guest and look forward to welcoming you back for a longer stay in the future.Sincerely,
10/10 Excellent
Melissa
Voyage en couple
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 3 nuits en janvier 2024
Réponse de Hoang My le 8 févr. 2024
Xin chào Melissa,Thank you very much for your kind review. We always take great pride in providing our guests with a high level of personal service and comfort, and we are very pleased that you acknowledged this in your detailed review.Once again, thank you for being our guest and look forward to welcoming you back for a longer stay in the future.Sincerely,
10/10 Excellent
Byungjoo
Voyage en famille avec de jeunes enfants
25 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Byungjoo
Séjour de 3 nuits en décembre 2023
Réponse de Hoang My le 7 févr. 2024
Xin chào Byungjoo,Thank you very much for your kind review. We always take great pride in providing our guests with a high level of personal service and comfort, and we are very pleased that you acknowledged this in your detailed review.Once again, thank you for being our guest and look forward to welcoming you back for a longer stay in the future.Sincerely,
10/10 Excellent
JOO HYUNG
Voyage en famille avec de jeunes enfants
18 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JOO HYUNG
Séjour de 2 nuits en décembre 2023
Réponse de Lieu Tran le 16 janv. 2024
Dear Mr. Joo Hyung,Risemount Premier Resort Da Nang would like to sincerely thank you for your compliments on the services and staff at the resort.Besides, we also apologize for the breakfast that made you unhappy during your stay. We would like to take note of your comments to continuously improve to bring the best services to you. client.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lieu Tran-Guest Relation Officer
10/10 Excellent
PING YAO
Voyage d’affaires
7 sept. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
PING YAO
Séjour de 2 nuits en septembre 2023
Réponse de Trang Nguyen le 11 sept. 2023
Xin chao Mr.Ping Yao,Thank you so much for your wonderful review about your recent stay Risemount Premier Danang Resort. We are so happy to know that you had such a magical time with us and it was a pleasure to take care of you. Your comments and praises will be shared with our team and we hope we will be able to welcome you back in the near futureSincerely,Trang Nguyen-Guest Relation Officer
6/10 Satisfaisant
??
26 août 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
??
Séjour de 4 nuits en août 2023
Réponse de Trang Nguyen le 1 sept. 2023
Dear Sir/Madam,Thank you for taking your precious time to write us your feedback on your recent special stay at Risemount Premier Resort Da Nang. We look forward to have chance to meet you and your family in the near future.Sincerely,Trang Nguyen-Guest Relation Officer
10/10 Excellent
MIZUHO
20 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MIZUHO
Séjour de 3 nuits en août 2023
Réponse de Trang Nguyen le 11 sept. 2023
Dear Mr/Ms.Mizuho,Thank you for taking your precious time to write us your feedback on your recent special stay at Risemount Premier Resort Da Nang. We are so pleased to hear that you had a fantastic experience with our team and enjoyed every aspect of your stay with us. We look forward to having the pleasure of welcoming you back in the future.Thank you and best regards,Trang Nguyen-Guest Relation Officer
10/10 Excellent
Michael
11 juil. 2023
Michael
Séjour de 1 nuit en juillet 2023
Réponse de Trang Nguyen le 24 juil. 2023
Dear Mr/Ms.Michael,Thank you for taking your precious time to write us your feedback on your recent special stay at Risemount Premier Resort Da Nang. We are so pleased to hear that you had a fantastic experience with our team and enjoyed every aspect of your stay with us. We look forward to having the pleasure of welcoming you back in the future.Thank you and best regards,Trang Nguyen-Guest Relation Officer
8/10 Bien
Sonny, arlington
16 juin 2023
Sonny
Séjour de 1 nuit en juin 2023
Réponse de Trang Nguyen le 10 juil. 2023
Xin chao Mr/Ms.SonnyThank you so much for your wonderful review about your recent stay Risemount Premier Danang Resort. We are so happy to know that you had such a magical time with us and it was a pleasure to take care of you. Your comments and praises will be shared with our team and we hope we will be able to welcome you back in the near futureSincerely,Trang Nguyen-Guest Relation Officer
10/10 Excellent
Sarah
Voyage en famille
6 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah
Séjour de 3 nuits en juin 2023
Réponse de Trang Nguyen le 15 juin 2023
Xin chao Mr/Ms.Sarah,Thank you so much for your wonderful review about your recent stay Risemount Premier Danang Resort. We are so happy to know that you had such a magical time with us and it was a pleasure to take care of you. Your comments and praises will be shared with our team and we hope we will be able to welcome you back in the near futureSincerely,Trang Nguyen-Guest Relation Officer
10/10 Excellent
Steven
29 mai 2023
Steven
Séjour de 2 nuits en mai 2023
Réponse de Trang Nguyen le 31 mai 2023
Dear Mr.Steven,Thank you for taking your precious time to write us your feedback on your recent special stay at Risemount Premier Resort Da Nang. We are so pleased to hear that you had a fantastic experience with our team and enjoyed every aspect of your stay with us. We look forward to having the pleasure of welcoming you back in the future.Thank you and best regards,Trang Nguyen-Guest Relation Officer
10/10 Excellent
YONGNAM
16 mai 2023
YONGNAM
Séjour de 3 nuits en mai 2023
Réponse de Trang Nguyen le 18 mai 2023
Dear Mr/Ms.YONGNAMThank you for taking your precious time to write us your feedback on your recent special stay at Risemount Premier Resort Da Nang. We are so pleased to hear that you had a fantastic experience with our team and enjoyed every aspect of your stay with us. We look forward to having the pleasure of welcoming you back in the future.Thank you and best regards,Trang Nguyen-Guest Relation Officer
10/10 Excellent
HUNG
Voyage en famille
14 mai 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
HUNG
Séjour de 5 nuits en avril 2023
Réponse de Trang Nguyen le 15 mai 2023
Xin chao Mr.Hung Nguyen,We very much appreciate your comments regarding your stay at the Risemount Premier Da Nang Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Trang Nguyen-Guest Relation Officer
10/10 Excellent
Tania
Voyage en famille
8 avr. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tania
Séjour de 3 nuits en avril 2023
Réponse de Trang Nguyen le 11 avr. 2023
Dear Mr/Ms.TianaThank you for taking your precious time to write us your feedback on your recent special stay at Risemount Premier Resort Da Nang. We are so pleased to hear that you had a fantastic experience with our team and enjoyed every aspect of your stay with us. We look forward to having the pleasure of welcoming you back in the future.Thank you and best regards,Trang Nguyen-Guest Relation Officer
6/10 Satisfaisant
Chokleang
4 avr. 2023
Chokleang
Séjour de 2 nuits en avril 2023
Réponse de Trang Nguyen le 14 avr. 2023
Dear Mr/Ms. ChokleangThank you for choosing our resort for your holiday in Danang. Thank you for letting us know your stay experience in Risemount. We are regretful that some negative points have made you unsatisfied. We apologize for any inconvenience that cause during your stay. Guest satisfaction is our most concern in our business development, hence your sincere comments is truly valuable for us to develop.We wish to have chance to welcome you back to Risemount to see how we have positively changed.Best regards,Trang Nguyen_Guest Relation Officer
10/10 Excellent
Adam
18 févr. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would definitely go back again.
Adam
Séjour de 2 nuits en février 2023
Réponse de Trang Nguyen le 18 févr. 2023
Dear Mr.AdamWe very much appreciate your comments regarding your stay at the Risemount Premier Da Nang Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Trang Nguyen-Guest Relation Officer
10/10 Excellent
YEONBOK
16 janv. 2023
YEONBOK
Séjour de 2 nuits en janvier 2023
Réponse de Trang Nguyen le 19 janv. 2023
Xin chao Mr/Ms.Yeonbok LeeWe very much appreciate your comments regarding your stay at the Risemount Premier Da Nang Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Trang Nguyen-Guest Relation Officer
10/10 Excellent
li-chan
3 janv. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good place to stay with excellent service
li-chan
Séjour de 2 nuits en décembre 2022
Réponse de Trang Nguyen le 6 janv. 2023
Dear Mr.Young Li-chan,Thank you for taking your precious time to write us your feedback on your recent special stay at Risemount Premier Resort Da Nang. We are so pleased to hear that you had a fantastic experience with our team and enjoyed every aspect of your stay with us. We look forward to having the pleasure of welcoming you back in the future.Thank you and best regards,Trang Nguyen-Guest Relation Officer
2/10 Horrible
Trang
30 déc. 2022
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Trang
10/10 Excellent
jisoo
4 déc. 2022
jisoo
Séjour de 2 nuits en novembre 2022
Réponse de Trang Nguyen le 13 déc. 2022
Xin chao Ms/Ms.JisooWe very much appreciate your comments regarding your stay at the Risemount Premier Da Nang Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Trang Nguyen-Guest Relation Officer
8/10 Bien
Brandon
26 nov. 2022
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Great property but lacked service.
Brandon
Séjour de 5 nuits en novembre 2022
Réponse de Trang Nguyen le 6 déc. 2022
Dear Ms/Mr.BrandonThank you for taking your time to experience our services and we appreciate your valued feedback.We are delighted that you had a wonderful stay. Your compliment on our room, pools and staffs is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team.Besides, please accept my deepest apologies for the unpleasant experience related to noise. Please rest assured that I have reviewed your comments with the department concerned and things are on the way processing. We hope you will give us a chance to serve you better when you come back.Thank you and best regards,Trang Nguyen-Guest Relation Officer
10/10 Excellent
HYUNA
5 oct. 2022
HYUNA
Séjour de 2 nuits en octobre 2022
Réponse de Trang Nguyen le 9 oct. 2022
Xin chao Ms.HyunaThank you so much for your wonderful review about your recent stay Risemount Premier Danang Resort. We are so happy to know that you had such a magical time with us and it was a pleasure to take care of you. Your comments and praises will be shared with our team and we hope we will be able to welcome you back in the near futureSincerely,Trang Nguyen-Guest Relation Officer
8/10 Bien
HYOSUB
Voyage en groupe
25 sept. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
HYOSUB
Séjour de 2 nuits en septembre 2022
Réponse de Trang Nguyen le 28 sept. 2022
Xin chao Mr.LIMThank you for taking your precious time to write us your feedback on your recent special stay at Risemount Premier Resort Da Nang. We look forward to having the pleasure of welcoming you back in the future for better services..Thank you and best regards,Trang Nguyen-Guest Relation Officer
10/10 Excellent
Hye yeong
25 août 2022
Hye yeong
Séjour de 2 nuits en août 2022
Réponse de Trang Nguyen le 27 août 2022
Xin chao Mr/ Ms.HyeyeongThanks for sharing your experience with us all!We appreciate the generous review and are delighted to hear that you are satisfied with the services of the Resort. Your feedback serves as great motivation for us all. Thank you for choosing Risemount Premier Resort Da Nang. We look forward to have chance to meet you and your family in the future.Sincerely,Trang Nguyen-Guest Relation Officer
10/10 Excellent
KYEHAN
11 août 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
KYEHAN
Séjour de 4 nuits en juillet 2022
Réponse de Trang Nguyen le 14 août 2022
Xin chao Mr.Bae Kyehan,
Thanks for sharing your experience with us all!
We appreciate the generous review and are delighted to hear that you are satisfied with the services of the Resort. Your feedback serves as great motivation for us all. Thank you for choosing Risemount Premier Resort Da Nang. We look forward to have chance to meet you and your family in the future.
Sincerely,
Trang Nguyen-Guest Relation Officer
8/10 Bien
Andrew
1 juil. 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Andrew
Séjour de 2 nuits en juin 2022
Réponse de Trang Nguyen le 23 juil. 2022
Dear Mr.Andrew,
Thank you for taking your precious time to write us your feedback on your recent special stay at Risemount Premier Resort Da Nang.
We are so pleased to hear that you had a fantastic experience with our team and enjoyed every aspect of your stay with us. We look forward to having the pleasure of welcoming you back in the future.
Thank you and best regards,
Trang Nguyen-Guest Relation Officer
10/10 Excellent
LY
Voyage en groupe
20 janv. 2021
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice !
LY
Séjour de 2 nuits en janvier 2021
4/10 Médiocre
HEESUK
12 janv. 2021
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
HEESUK
Séjour de 3 nuits en décembre 2020
10/10 Excellent
PHAM
Voyage en famille
10 juil. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful holiday!!
PHAM
Séjour de 1 nuit en juillet 2020
Réponse de Chau Nguyen le 11 juil. 2020
Dear Pham
Thank you very much for the great review.
We are delighted to hear that you had a wonderful stay here with us, your satisfaction will be our encouragement to keep increasing hotel service for all the valued guests like you.
Please come back to visit us on your next trip.
Your sincerely,
Chau Nguyen
Front Office Manager
10/10 Excellent
DAN
Voyage en famille
10 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DAN
Séjour de 5 nuits en mars 2020
6/10 Satisfaisant
Voyageur vérifié
12 févr. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en décembre 2019
Réponse de Assistant Front Office Manager le 1 mars 2020
Dear Anonymous,
We are delighted that you had a wonderful stay. Your compliment on our room is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team.
Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.
Sincerely,
Ly Pham
Assistant Front Office Manager
10/10 Excellent
JIYU
10 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
라이즈 후기
JIYU
Séjour de 2 nuits en janvier 2020
Réponse de Assistant Front Office Manager le 1 mars 2020
Dear JIYU,
Thank you very much for the great review.
We are delighted to hear that you had a wonderful stay here with us, your satisfaction will be our encouragement to keep increasing hotel service for all the valued guests like you.
Please come back to visit us on your next trip.
Your sincerely,
Ly Pham
Assistant Front Office Manager
8/10 Bien
Voyageur vérifié
Voyage en groupe
5 févr. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2020
Réponse de Assistant Front Office Manager le 1 mars 2020
Dear Anonymous,
We are delighted that you had a wonderful stay. Your compliment on our room is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team.
Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.
Sincerely,
Ly Pham
Assistant Front Office Manager
10/10 Excellent
TAEHO
Voyage en famille
27 janv. 2020
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
아침식사 좋아요!
TAEHO
Séjour de 2 nuits en janvier 2020
Réponse de Assistant Front Office Manager le 2 févr. 2020
Xin chao TAEHO,
Thank you so much for choosing Risemount Premier Resort Danang as your host in the pearl city!
It was a great pleasure to have you as our guests. We are delighted to know that you enjoyed your time in our resort.
Here at Risemount, our top priority is to provide our guests with a memorable experiences and it is great reward for our wonderful and dedicated team to know that we were able to do so for you and your family. Your kind comment is keeping us moving daily.
We are looking forward to welcome you back soon for further memorable experience.
Sincerely,
Ly Pham
Assistant Front Office Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille avec de jeunes enfants
14 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en décembre 2019
8/10 Bien
Sohee
Voyage en famille
7 janv. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
산토리니 같은 깔끔한 호텔
Sohee
Séjour de 3 nuits en janvier 2020
Réponse de Assistant Front Office Manager le 2 févr. 2020
Dear Sohee,
Thank you very much for the great review.
We are delighted to hear that you had a wonderful stay here with us, your satisfaction will be our encouragement to keep increasing hotel service for all the valued guests like you.
Please come back to visit us on your next trip.
Your sincerely,
Ly Pham
Assistant Front Office Manager
10/10 Excellent
byeol, korea
Voyage en famille
5 janv. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
byeol
Séjour de 3 nuits en décembre 2019
Réponse de Assistant Front Office Manager le 2 févr. 2020
Xin chao Byeol,
Thank you so much for taking your precious time in giving us this great detailed review, feedback and rating. We are glad to know you had enjoyed your vacation at Risemount Premier Resort Danang.
I personally would like to thank you for the compliments and for giving us this opportunity to serve you both and it has been our privilege to do so during your stay.
Thank you so much and we will be anxiously looking forward to your next visit.
Your sincerely,
Ly Pham
Assistant Front Office Manager
8/10 Bien
Voyageur vérifié
Voyage en famille avec de jeunes enfants
27 déc. 2019
Les points forts : Propreté
Voyageur vérifié
Séjour de 5 nuits en décembre 2019
Réponse de Assistant Front Office Manager le 1 janv. 2020
Dear Anonymous,
We are delighted that you had a wonderful stay. Your compliment on our decoration and staffs is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team.
Besides, please accept my deepest apologies for the unpleasant experience related to our room soundproof. Please rest assured that I have reviewed your comments with the department concerned and things are on the way processing. We hope you will give us a chance to serve you better when you are next in Danang.
Sincerely,
Ly Pham
Assistant Front Office Manager
8/10 Bien
SEUNGJIN
1 déc. 2019
SEUNGJIN
Séjour de 2 nuits en novembre 2019
8/10 Bien
Voyageur vérifié
27 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en novembre 2019
Réponse de Assistant Front Office Manager le 1 déc. 2019
Dear Guest,
Thank you very much for the great review.
We are delighted to hear that you had a wonderful stay here with us, your satisfaction will be our encouragement to keep increasing hotel service for all the valued guests like you.
Please come back to visit us on your next trip.
Your sincerely,
Ly Pham
Assistant Front Office Manager
10/10 Excellent
Voyageur vérifié
Voyage en famille, Voyage en groupe
26 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en novembre 2019
Réponse de Assistant Front Office Manager le 1 déc. 2019
Dear Guests,
Thank you very much for the great review.
We are delighted to hear that you had a wonderful stay here with us, your satisfaction will be our encouragement to keep increasing hotel service for all the valued guests like you.
Please come back to visit us on your next trip.
Your sincerely,
Ly Pham
Assistant Front Office Manager
10/10 Excellent
juyun
Voyage en groupe
19 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
juyun
Séjour de 1 nuit en novembre 2019
Réponse de Assistant Front Office Manager le 1 déc. 2019
Dear juyun,
We are delighted that you had a wonderful stay. Your review is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team.
Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.
Sincerely,
Ly Pham
Assistant Front Office Manager
10/10 Excellent
YOUNJUNG
Voyage en famille
18 nov. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
수영 좋아하시면...
YOUNJUNG
Séjour de 3 nuits en novembre 2019
Réponse de Assistant Front Office Manager le 1 déc. 2019
Dear YOUNJUNG,
Thank you very much for choosing to stay here at Risemount Premier Resort Da Nang and spending time on dropping us such a wonderful review on EXPEDIA.
We are delighted to hear that you had a wonderful stay and you really enjoy our Santorini atmosphere. We are also so proud of staffs service making your stay extremely enjoyable and your nice words will be definitely shared with them as an encouragement in the future development.
We are looking forward to welcoming your family back in the not too distant future.
Your sincerely,
Ly Pham
Assistant Front Office Manager
10/10 Excellent
Voyageur vérifié
Voyage en groupe
31 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en octobre 2019
Réponse de Assistant Front Office Manager le 1 déc. 2019
Dear Guest,
We are delighted that you had a wonderful stay and please accept my deepest apologies for the unpleasant experience related to our room soundproof. Please rest assured that I have reviewed your comments with the department concerned and things are on the way processing. We hope you will give us a chance to serve you better when you are next in Danang.
Sincerely,
Ly Pham
Assistant Front Office Manager
8/10 Bien
강욱
28 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
조식은 굿 주변 매연때문에 공기는 별로
강욱
Séjour de 4 nuits en octobre 2019
Réponse de Assistant Front Office Manager le 1 déc. 2019
Dear 강욱,
We are delighted that you had a wonderful stay. Your compliment on our decoration and staffs is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team.
Besides, please accept my deepest apologies for the unpleasant experience related to our room amentities. Please rest assured that I have reviewed your comments with the department concerned and things are on the way processing. We hope you will give us a chance to serve you better when you are next in Danang.
Sincerely,
Ly Pham
Assistant Front Office Manager
6/10 Satisfaisant
Voyageur vérifié
19 oct. 2019
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Should have better option for same price
Voyageur vérifié
Séjour de 4 nuits en octobre 2019
Réponse de Ly Pham le 21 nov. 2019
Dear Anonymous,
My name is Ly Pham and I am the Assistant Front Office Manager. Thank you very much for your choosing Risemount Danang and spending time on sharing your experiences.
We felt bad for any shortcomings causing the inconvenience during your trip. Your comments are highly appreciated because it's the effective tools for us to improve our services and facilities in order to meet our guests' satisfaction. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
Please accept our sincere apologize and understand this unexpected matters. We are looking forward to welcoming you and your family back in the soonest time.
Thank you and best regards,
Ly Pham
Assistant Front Office Manager
10/10 Excellent
Sengbum
18 oct. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sengbum
Séjour de 4 nuits en octobre 2019