Avis sur Novotel Danang Premier Han River
Novotel Danang Premier Han River
36 Bach Dang Thach Than Ward, Hai Chau District, Da Nang
Avis
9,0
Merveilleux
9,2/10
Propreté
9,0/10
Personnel et service
9,0/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
8 déc. 2015
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
8/10 Bien
laurent, paris
7 oct. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hotel confortable au centre de la ville
laurent
10/10 Excellent
Voyageur vérifié
20 avr. 2014
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Réponse de Marketing Team le 28 juin 2014
Dear Guest,
Thank you very much for rating our hotel.
We look forward to welcoming you back at our hotel in the future.
Best regards,
8/10 Bien
nobuyoshi
17 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
nobuyoshi
Séjour de 3 nuits en mai 2024
10/10 Excellent
Marie
2 mai 2024
Marie
Séjour de 2 nuits en avril 2024
10/10 Excellent
Jamie
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamie
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 17 avr. 2024
Dear Mr./Ms. Jamie Le,We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us. Please rest assured that your feedback will be given to our team, and I am confident that it will inspire all of our staff as we seek to constantly improve the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,
8/10 Bien
Vu, San Jose
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Vu
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 17 avr. 2024
Dear Mr. Vu Nguyen,We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,
10/10 Excellent
Tin
Voyage en famille, Voyage en couple
1 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tin
Séjour de 4 nuits en mars 2024
Réponse de Hotel Management le 4 avr. 2024
Dear Mr. Tin Win,Thank you for your kind words regarding our staff members' friendliness and helpfulness. We are delighted to hear that you had a pleasant experience with us. We look forward to welcoming you back to Novotel Danang Premier Han River in the future. Should you need any assistance with your next reservation, feel free to contact us. Warm regards,
10/10 Excellent
Nam
28 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nam
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Dear Mr./Ms. Nampetch Srichai,Thank you for your kind words about our hotel. We are delighted to hear that you had a pleasant stay with us. We strive to provide a high standard of service and comfort to all our guests. Should you have any suggestions or preferences for your next visit, please do not hesitate to contact us. We look forward to welcoming you back soon. Warm regards,
6/10 Satisfaisant
McRandall
Voyage en couple
27 mars 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
McRandall
Séjour de 3 nuits en mars 2024
Réponse de Hotel Management le 4 avr. 2024
Dear Mr. Mcrandall Mutuc,We sincerely apologize for the inconvenience you faced during check-out at the priority lounge. We value your feedback and will address the outdated processes to enhance our service quality. Providing friendly and helpful staff is a key focus, and we regret falling short in this instance. Your comments are invaluable in our continuous efforts to improve. Warm regards,
8/10 Bien
KANJI
25 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
KANJI
Séjour de 6 nuits en mars 2024
Réponse de Hotel Management le 26 mars 2024
Dear Mr./Ms. Kanji Hashimoto,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a great stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
10/10 Excellent
?
Voyage en famille
25 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
?
Réponse de Hotel Management le 26 mars 2024
Dear Valued Guest,Thank you for highlighting the cleanliness of our facilities and our convenient location near the tourist attraction. We are delighted to hear you had a pleasant stay. Looking forward to welcoming you back soon. Warm regards,Hotel Management
8/10 Bien
SHINICHI
17 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
SHINICHI
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 20 mars 2024
Dear Mr./Ms. Shinichi Tada,Xin chào!We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a great stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
10/10 Excellent
DAISUKE
2 mars 2024
Les points forts : Propreté
DAISUKE
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 11 mars 2024
Dear Mr./Ms. Daisuke Hasegawa,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a wonderful stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm regards,
8/10 Bien
DAE SUNG
Voyage en famille
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DAE SUNG
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 26 févr. 2024
Dear Mr. Kim Dae Sung,Thank you for choosing to stay at Novotel Danang Premier Han River and for taking the time to share your review. We appreciate your positive feedback regarding other aspects of your stay.We have taken note of your comments regarding the variety and quality of our breakfast. We understand the importance of offering a wide range of options to cater to different tastes and preferences. Rest assured, your feedback will be taken into account as we continually strive to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Warm regards,Hotel Management
10/10 Excellent
Brian
Voyage en groupe
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brian
Séjour de 3 nuits en février 2024
Réponse de Hotel Management le 26 févr. 2024
Dear Mr. Brian Nguyen,Thank you for your positive review of Novotel Danang Premier Han River. We appreciate your kind words and are pleased to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please do not hesitate to let us know. We look forward to welcoming you back again soon.Best regards,Hotel Management
10/10 Excellent
Kieu Huong, Elgin
Voyage en couple
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kieu Huong
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 26 févr. 2024
Dear Ms. Huong,Thank you for choosing to stay at Novotel Danang Premier Han River and for taking the time to share your experience. We are delighted to hear that you enjoyed the amazing view of the Song Han river and that our staff provided you with a nice and friendly service.We appreciate your feedback and look forward to welcoming you back in the near future.Best regards,Hotel Management
10/10 Excellent
Michael Alan
21 févr. 2024
Michael Alan
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 29 févr. 2024
Dear Mr. Michael Alan,Thank you so much for taking the time to share your positive experience at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed your stay and even extended it! It's wonderful to know that you appreciated the comfort and convenience of our apartments with kitchenettes. We are thrilled to hear that Mia provided you with exceptional service during check-in. We will be sure to pass along your kind words to her and the rest of our dedicated team. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back to Novotel Danang Premier Han River in the near future.Warm regards,Hotel Management
10/10 Excellent
jaeyong
Voyage en famille
5 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
jaeyong
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 29 févr. 2024
Dear Mr./Ms. Song Jaeyong,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a wonderful stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
6/10 Satisfaisant
BYUNG IL
31 janv. 2024
Les points forts : Propreté et confort de la chambre
BYUNG IL
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Management le 26 févr. 2024
Dear Mr./Ms. Byung Il Lee,Xin chào!Thank you for taking the time to tell us about your experience at the Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer and your feedback is very important to us. It is therefore highly appreciated if you could share your feedback in a greater detail so that we could be acknowledged of and work on an action plan for better improvement and guest experience enhancement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hotel Management
10/10 Excellent
Thi cam hong
Voyage en famille
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Thi cam hong
Séjour de 4 nuits en janvier 2024
Réponse de Novotel Danang Premier Han River Management le 22 janv. 2024
Dear Thi Cam Hong,Thank you for taking the time to share your perfect 10/10 rating on Hotels.com. We are thrilled to learn that you had an exceptional experience during your stay at Novotel Danang Premier Han River.Your high praise is greatly appreciated, and we are delighted to have met or exceeded your expectations. If there are specific aspects of your stay that stood out to you or if you have any feedback on how we can make your next visit even more enjoyable, please feel free to share.We look forward to the pleasure of hosting you again at Novotel Danang Premier Han River.Best Regards,
10/10 Excellent
Makoto
15 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Makoto
Séjour de 1 nuit en janvier 2024
Réponse de Novotel Danang Premier Han River Management le 5 févr. 2024
Dear Makoto,Thank you for taking the time to share your perfect 5/5 rating following your recent stay at Novotel Danang Premier Han River. We are delighted to learn that your experience with us met or exceeded your expectations.Your positive feedback is highly appreciated, and we are thrilled to have provided you with an enjoyable stay. Our team works hard to ensure each guest's satisfaction, and it is rewarding to know we succeeded in delivering a memorable experience for you.We look forward to welcoming you back to Novotel Danang Premier Han River for another exceptional stay. If you have any specific comments or suggestions to share, feel free to let us know. Your feedback is essential to us.Best Regards,
10/10 Excellent
Kam Tim
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kam Tim
Séjour de 1 nuit en janvier 2024
Réponse de Tho Do le 14 janv. 2024
Dear Kam Tim,Thank you for sharing your heartfelt feedback. We're delighted to hear about your positive experience, especially with our front desk officer, Vicky. It's wonderful to know that she provided professional and helpful service, making your stay seamless and enjoyable.We're also glad that the transition between the one-bedroom and two-bedroom apartments was smooth, and you were upgraded to a marvelous Han River view. Your kind words about Manager Nga recognizing you and extending a warm welcome are truly appreciated.Ensuring our guests feel at home is our priority, and we're thrilled to have exceeded your expectations. We look forward to welcoming you and your family back for more memorable experiences.Hotel Management
10/10 Excellent
Atsuko
10 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Atsuko
Séjour de 5 nuits en décembre 2023
Réponse de Tho Do le 14 janv. 2024
We appreciate your stay and value your 5-star feedback, and we look forward to welcoming you back for another exceptional stay.Hotel Management
8/10 Bien
EUNGGI
9 janv. 2024
EUNGGI
Séjour de 2 nuits en janvier 2024
Réponse de Tho Do le 14 janv. 2024
We appreciate your stay and value your feedback. If there are any specific aspects you'd like to share or areas where we can further enhance your experience, please feel free to provide more details. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional stay.Hotel Management
6/10 Satisfaisant
Masanori
31 déc. 2023
Masanori
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 2 janv. 2024
Dear Mr. Oniki Masanori,Xin chào!Thank you for taking the time to tell us about your experience at the Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer and your feedback is very important to us. It is therefore highly appreciated if you could share your feedback in a greater detail so that we could be acknowledged of and work on an action plan for better improvement and guest experience enhancement. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
10/10 Excellent
Joseph S
30 déc. 2023
Joseph S
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 2 janv. 2024
Dear Mr. Wilson Joseph S,Xin chào!Xin chào! We'd like to take this opportunity to thank you for taking the time to share your review on your stay at the Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,
2/10 Horrible
Fasel
23 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible
Fasel
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 2 janv. 2024
Dear Mr. Hafesji Fasel Yusuf,Xin chào!We would take this opportunity to express our gratitude to you for sharing your experience with regard to your recent stay at Novotel Danang Premier Han River.Please accept our heartfelt apologies for the incidence of erroneous food being delivered to you when you ordered a fish burger but were served pork. We understand your dissatisfaction and aggravation, as Muslims are not permitted to consume pork. The fact that pork is not a component in the fish burger, but this accident happened due to our employee's negligence.Once again, we apologize for the inconvenience this has caused and we hope to have the chance to welcome you back and better serve you in the future.Sincerely,Hotel Management
10/10 Excellent
Inha
22 déc. 2023
Inha
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 26 déc. 2023
Dear Ms. Inha Yoo,Xin chào!We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,
10/10 Excellent
IMDONG
20 déc. 2023
IMDONG
Séjour de 3 nuits en décembre 2023
Réponse de Hotel Management le 26 déc. 2023
Dear Mr. Imdong Ko,Xin chào!We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,
10/10 Excellent
Young Jun
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Young Jun
Séjour de 4 nuits en novembre 2023
Réponse de Hotel Management le 26 déc. 2023
Dear Mr. Young Jun Kim,Xin chào!We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,
10/10 Excellent
Hyuk
Voyage d’affaires
15 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hyuk
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 26 déc. 2023
Dear Mr. Hyuk Kim,Xin chào!We'd like to take this opportunity to thank you for taking the time to share your thoughts on your stay at the Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,
10/10 Excellent
Meng
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Meng
Réponse de Hotel Management le 29 févr. 2024
Dear Mr. Yeo Ngan Meng,We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River.It is always a pleasure to receive positive feedback and to learn that you had a wonderful stay with us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
8/10 Bien
wangkyeom
14 déc. 2023
wangkyeom
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 26 déc. 2023
Dear Mr. Wangkyeom Kim,We'd like to take this opportunity to thank you for taking the time to share your thoughts on your stay at the Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours, Hotel Management
10/10 Excellent
seungjun
Voyage en famille
9 déc. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
seungjun
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 13 déc. 2023
Dear Mr. Seungjun Lee,Xin chào!Xin chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,
10/10 Excellent
JUNG SOO
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JUNG SOO
Séjour de 5 nuits en novembre 2023
Réponse de Hotel Management le 13 déc. 2023
Dear Mr. Park JIHOON,Xin chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,
10/10 Excellent
Sreekala
Voyage en famille
25 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sreekala
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 13 déc. 2023
Dear Ms. Sreekala, Xin chào!Xin chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be passed onto to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely,
8/10 Bien
Jin Soo
Voyage en groupe
23 nov. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jin Soo
Séjour de 6 nuits en novembre 2023
Réponse de Hotel Management le 27 nov. 2023
Dear Mr. Jin Soo Bae, Xin chào!Thank you very much for taking the time to share your feedback about your recent stay at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed the great location, room’s cleanliness and high speed of room service. At Novotel Danang Premier Han River, we strive to provide our guests with the highest quality of service and hospitality. We are sorry to hear about your disappointment of check in and check out experience. Your feedback is important to us, as it helps us to continually improve our guest experience. Please rest assured that your feedback will be taken into account seriously and necessary actions are going to be taken for a better improvement. Once again, thank you for your feedback and we hope that you will consider staying in our hotel for your next visit in Danang.Sincerely,Hotel Management
10/10 Excellent
JONG UK
22 nov. 2023
JONG UK
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 27 nov. 2023
Dear Ms. Kim Chunhee,Xin chào!Thank you for taking the time to share your experience with regard to your current stay at Novotel Danang Premier Han River.It is our great pleasure to learn that you had a fabulous stay with us. Thank you again and we look forward to welcoming you back to our hotel in the near future.Sincerely, Hotel Management
10/10 Excellent
TAKASHI
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
TAKASHI
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Management le 21 nov. 2023
Dear Mr. Takashi Makuta,Xin chào!Thank you so much for taking the time to share your review with regard to your recent stay at Novotel Danang Premier Han River.It is with a great pleasure to learn that you had a wonderful stay and gratified with the hotel's services.Thank you again for sharing experience and we look forward to welcoming you back to our hotel soon.Warm Regards
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
16 nov. 2023
Voyageur vérifié
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Management le 21 nov. 2023
Dear Valued Guest,Xin chào!Thank you for taking the time to review your stay with us at Novotel Danang Premier Han River. We are glad that you found the view and breakfast are satisfactory. We know that check-in, check-out can sometimes take a little longer than expected. And we apologize if this caused any inconvenience during your stay. Thank you again for your comments. We hope to have the chance to better serve you in the future.Sincerely Hotel Management
10/10 Excellent
Sang Chol
Voyage en groupe
13 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sang Chol
Séjour de 4 nuits en novembre 2023
Réponse de Hotel Management le 15 nov. 2023
Dear Mr. Lee Sang,Xin chào!We would like to take this chance to thank you for taking the time to share your thoughts with regard to your recent stay the Novotel Danang Premier Han River. We are happy to learn that you have had a great stay with us. The positive remarks you made about our team friendliness are also heartwarming to read. This is something we usually take great pride in. Please be assured that the entire team will be informed of your comments. I am confident that this will motivate all of our staff as we work to continually elevate the quality of our services.Sincerely, Hotel Management
10/10 Excellent
Paul
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hope to stay there again
Paul
Séjour de 4 nuits en novembre 2023
Réponse de Hotel Management le 13 nov. 2023
Dear Mr. Light Paul,Thank you for your kind words about Novotel Danang Premier Han River. We are glad to hear that you enjoyed your stay with us. At Novotel Danang Premier Han River, we strive to offer our guests the best possible experience and it is gratifying to know that we have achieved that. Furthermore, your positive remark about Ms. Nga Duty Manager and the entire team are heartwarming to read. It indeed gives us so much pride to receive comments like yours on the service provided by our team members. You may rest assured that each of them will be commended individually. It is rewarding to see that their continuous efforts are noticed and appreciated by our guests. We are blessed to have a wonderful team of service-minded personalities here at Novotel Danang and it’s always important to celebrate small victories . We look forward to welcoming you back on your next visit! Sincerely, Hotel Management
10/10 Excellent
MINSOO
9 nov. 2023
MINSOO
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 13 nov. 2023
Dear Mr. Minsoo Kim,Xin Chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us. Please rest assured that your feedback will be given to our team, and I am confident that it will inspire all of our staff as we seek to constantly improve the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours, Hotel Management
10/10 Excellent
Katsuhiko
Voyage d’affaires
2 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Katsuhiko
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Management le 7 nov. 2023
Dear Mr. Katsuhiko Sugimoto,Xin Chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us, particularly pleased with the hotel's cleanliness and the kindness of staff at the concierge. Please rest assured that your feedback will be given to our team, and I am confident that it will inspire all of our staff as we seek to constantly improve the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,
10/10 Excellent
Paula
Voyage en famille avec de jeunes enfants
1 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paula
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 7 nov. 2023
Dear Ms. Paula Vu,Xin chào!We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours, Hotel Management
10/10 Excellent
KWANGWOO
28 oct. 2023
KWANGWOO
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 7 nov. 2023
Dear Mr. Kwangwoo Jang,Xin chào!Xin Chào! We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a pleasure to hear positive feedback and learn that you had a fantastic time with us. Please rest assured that your feedback will be given to our team, and I am confident that it will inspire all of our staff as we seek to constantly improve the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours, Hotel Management
6/10 Satisfaisant
michael
Voyage en couple
23 oct. 2023
Les points forts : Propreté et personnel et service
michael
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 25 oct. 2023
Dear Mr. Michael,Xin chào!Thank you for taking the time to review your stay at Novotel Danang Premier Han River. We are glad to hear that you found the hotel to be efficient and that the rooms are small but functional. We apologize for any inconvenience caused by the chaotic and busy breakfast as well as not cleaning your room on one day. Please rest assured that we will check with our team and make sure that our Housekeeping team will take necessary actions for prevention of future reoccurrence. We consider customer service a top priority and will use your feedback to continuously improve our offerings. We hope you will continue to choose Novotel Danang Premier Han River for all your future travel needs. Sincerely,
10/10 Excellent
MIRAN
Voyage en famille
21 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
MIRAN
Séjour de 2 nuits en octobre 2023
Réponse de Hotel Management le 25 oct. 2023
Dear Mr. Kim Miran,Xin chào! We'd like to take this opportunity to thank you for taking the time to share your thoughts on your stay at the Novotel Danang Premier Han River. It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services.Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,
10/10 Excellent
Voyageur vérifié
Voyage en groupe
17 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 3 nuits en octobre 2023
Réponse de Hotel Management le 25 oct. 2023
Dear Mr. Park Yonghyeon,Xin chào!We'd like to take this opportunity to express our gratitude to you for taking the time to share your thoughts with regard to your recent stay at Novotel Danang Premier Han River.It's always a joy to receive nice feedbacks and discover that you had a wonderful time with us. Please rest assured that your comments will be forwarded to our team, and I am confident that it will motivate all of our employees as we work to consistently enhance the quality of our services. Thank you for sharing your experience, and we hope your future visit is as enjoyable as the last. Sincerely yours,