Avis sur Mercure Danang French Village Bana Hills
Mercure Danang French Village Bana Hills
An Son, Hoa Ninh, Da Nang, Da Nang
Avis
8,4
Très bien
8,4/10
Propreté
8,4/10
Personnel et service
8,6/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
17 juin 2022
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juin 2022
Réponse de Guest Experience Manager le 3 juil. 2022
Dear Zwi
Warmest greetings to Mercure Danang French Village Bana Hills!
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.
I’m excited to have you come back and enjoy your stay with us.
Sincerely
Guest Experience Manager
2/10 Horrible
Kelly
23 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Kelly
Séjour de 1 nuit en mai 2024
10/10 Excellent
Lourdes, North Hills
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lourdes
Séjour de 1 nuit en mai 2024
Réponse de Guest Experience Manager le 23 mai 2024
Bonjour, Xin Chào!Dear Lourdes,Thank you for sharing your feedback with us! We're delighted to hear that you found our property to be well-suited for families, particularly due to our amenities. Providing a comfortable and enjoyable experience for families is one of our top priorities, and we're glad to know that you and your family were able to take advantage of our facilities. If there are any specific amenities or services that stood out to you or any suggestions you have for further improvement, we'd love to hear them. Your input helps us ensure that we continue to meet the needs and expectations of our valued guests. We hope to have the pleasure of welcoming you and your family back again soon!Best RegardHung Nguyen
10/10 Excellent
Colin
Voyage en couple
11 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Colin
Réponse de Guest Experience Manager le 16 avr. 2024
Bonjour, Xin Chào!Dear Colin,Thank you for your wonderful feedback! We're thrilled to hear that you had such an amazing experience at Mercure Bana Hills. Our team takes great pride in providing exceptional service and creating memorable moments for our guests.We're delighted that you enjoyed our unique Instagram playground and the breathtaking views from atop Bana Hills. The cable car ride is indeed a fantastic experience, offering a glimpse of the stunning scenery below.We're glad our staff could assist you in settling into your room and ensuring you felt comfortable during your stay. Our pool area is definitely a highlight, perfect for relaxation and enjoying the panoramic vistas.Your feedback regarding the supermarket is duly noted. While we don't have one on-site, we're always looking for ways to enhance our guests' experience, and we appreciate your suggestion.Thank you once again for choosing Mercure Bana Hills. We hope to welcome you back for another unforgettable stay in the future! If there's anything else we can assist you with, please don't hesitate to reach out.Thank youHung NguyenGuest Experience Manager.
2/10 Horrible
Robert
8 avr. 2024
Robert
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Manager le 6 mai 2024
Bonjour, Xin Chào!Dear Robert,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your input is valuable, and we'll use it to improve. If you have any specific concerns you'd like to address, please don't hesitate to reach out. We appreciate your honesty and hope to have the opportunity to better serve you in the future.Hung NguyenGuest Experience Manager
8/10 Bien
Kim, Dee Why
Voyage en couple
7 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kim
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Manager le 16 avr. 2024
Bonjour, Xin Chào!Dear Kim,Thank you for sharing your experience with us! We're delighted to hear that you had such a memorable time exploring all that Mercure Bana Hills and its surroundings have to offer.April does tend to be a quieter month, allowing guests to enjoy the tranquility and beauty of the area without the crowds. It's the perfect time to immerse yourself in the stunning natural landscapes, experience the local culture, and savor the peaceful atmosphere.We're thrilled that you found so much to see and do during your visit. Whether it's exploring the picturesque surroundings, indulging in delicious cuisine, or simply relaxing and taking in the breathtaking views, there's something for everyone to enjoy at Mercure Bana Hills.Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back for another unforgettable experience in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Hung NguyenGuest Experience Manager
6/10 Satisfaisant
Bibiana
Voyage en couple
5 avr. 2024
Les points faibles : Personnel et service
Bibiana
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Manager le 16 avr. 2024
Bonjour, Xin Chào!Dear Bibiana,Thank you for your feedback. We appreciate your candid comments about your experience at Mercure Bana Hills.We apologize for any inconvenience caused by the condition of the rooms. Rest assured, we take your feedback seriously, and we will address any maintenance issues to ensure that our accommodations meet the highest standards of comfort and cleanliness for our guests.While we're glad to hear that you enjoyed the breathtaking views from our elevated location, we regret that the facilities and food options did not meet your expectations. We understand the importance of providing a wide range of amenities and dining choices to enhance our guests' experience, and we will take your feedback into consideration as we strive to improve in these areas.Thank you for bringing these matters to our attention. We are committed to continuously enhancing the quality of our offerings and ensuring that every guest has a memorable stay with us. If there's anything else you'd like to share or if there's anything we can do to assist you further, please don't hesitate to reach out.Thank YouHung NguyenGuest Experience Manager
10/10 Excellent
Sayrung
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sayrung
Séjour de 1 nuit en avril 2024
Réponse de Guest Experience Manager le 17 avr. 2024
Bonjour, Xin Chào!Dear Sayrung,Thank you for choosing to stay at Mercure Danang,Glad to know that you have had great experiences, your scores are part of the proof of that, but if possible, please share with us more.Hope to welcome you back soonHung NguyenGuest Experience Manager
10/10 Excellent
michael
Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michael
Séjour de 1 nuit en mars 2024
Réponse de Guest Experience Manager le 17 avr. 2024
Bonjour, Xin Chào!Dear Michael,Thank you so much for your glowing feedback! We're thrilled to hear that you loved your stay at our hotel. It's fantastic that you enjoyed our prime location nestled among the hills, providing breathtaking views and plenty of photo opportunities. We're delighted that you found our pool serene and relaxing, and that you were able to enjoy it without any crowds.We're glad to know that you found our breakfast offerings to your liking and that you had a chance to explore and enjoy all the other amenities and experiences we offer beyond just the Golden Bridge photos. It's wonderful to hear that you found our rides enjoyable and appreciated the variety of food choices available.We take great pride in our attentive and helpful staff, and we're pleased that they made your stay even more enjoyable. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back again soon for another memorable stay. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know.Thank youHung NguyenGuest Experience Manager
10/10 Excellent
Ma. Eva Corazon
Voyage en groupe
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ma. Eva Corazon
Séjour de 1 nuit en février 2024
Réponse de Guest Experience Manager le 5 mars 2024
Bonjour, Xin Chào!Dear Ma.Eva CorazonThank you for your glowing review! We're thrilled to hear that staying at Mercure made your experience in the massive area worthwhile. It's fantastic that you enjoyed the ambiance at night, and we're especially pleased that our spacious rooms and comfortable beds contributed to a good night's sleep for you. Your satisfaction is our priority, and we can't wait to provide you with more excellent moments during your next stay. If there's anything specific you'd like to share or if you have any preferences for your future visits, please don't hesitate to let us know. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay!Thank YouHung Nguyen Guest Experience Manager
10/10 Excellent
Jennifer, Castlegar
Voyage en couple
25 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en février 2024
Réponse de Guest Experience Manager le 5 mars 2024
Bonjour, Xin Chào!Dear Jennifer,We're delighted to hear that you enjoyed the gondola ride to our hotel, had a fantastic time at our awesome pool, and savored our great breakfast! Your positive feedback means a lot to us. We strive to create memorable experiences for our guests, and it's wonderful to know we succeeded in making your stay special. We can't wait to have you back for more enjoyable moments. If you have any specific preferences for your next visit or if there's anything else you'd like to share, please feel free to let us know. We appreciate your support and look forward to welcoming you again soon!Thank youHung Nguyen
10/10 Excellent
Van
Voyage en famille
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Van
Séjour de 1 nuit en février 2024
Réponse de Guest Experience Manager le 5 mars 2024
Bonjour, Xin Chào!Dear Van,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and the beautiful view. We can't wait to welcome you back again. If there's anything specific you loved about your experience or any suggestions you have for improvement, feel free to share. We appreciate your feedback and look forward to hosting you again in the future!Thank youHung NguyenGuest Experience Manager.
8/10 Bien
Michael
21 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 2 nuits en février 2024
Réponse de Guest Experience Manager le 23 févr. 2024
Bonjour, Xin Chào!Dear Michael,I'm glad to hear that you enjoyed your stay in Ba Na Hills and the evening walk around the French Village! It's unfortunate that the noise from other guests disrupted your experience. It's always important for everyone to be mindful of their surroundings and considerate of fellow guests. Hopefully, the management can address this issue to ensure a more peaceful environment for everyone. Overall, sounds like a memorable experience with a minor hiccupThank you.
10/10 Excellent
Jeanne-Marie
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jeanne-Marie
Séjour de 4 nuits en février 2024
Réponse de Guest Experience Manager le 20 févr. 2024
Bonjour, Xin Chào!Dear Jeanne-MarieWarmest greetings from Mercure Danang French Village Bana Hills! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.
10/10 Excellent
Ailada
17 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ailada
Séjour de 1 nuit en février 2024
Réponse de Guest Experience Manager le 20 févr. 2024
Bonjour, Xin Chào!Dear AiladaWarmest greetings from Mercure Danang French Village Bana Hills! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.
10/10 Excellent
Phoo Paing
Voyage en famille
13 févr. 2024
Phoo Paing
Séjour de 4 nuits en février 2024
Réponse de Guest Experience Manager le 16 févr. 2024
Bonjour, Xin chào!Dear Paing,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. It's wonderful to hear that you've enjoyed your stay with us and found our staff to be helpful. Providing a pleasant and memorable experience for each of our guests is at the heart of what we do.At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.
10/10 Excellent
michael
Voyage en famille
9 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
michael
Séjour de 2 nuits en février 2024
Réponse de Guest Experience Manager le 16 févr. 2024
Bonjour, Xin chào!Dear Michael,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. It's wonderful to hear that you've enjoyed your stay with us and found our staff to be helpful. Providing a pleasant and memorable experience for each of our guests is at the heart of what we do.At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.
4/10 Médiocre
Quoc
6 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Quoc
Séjour de 1 nuit en février 2024
Réponse de Guest Experience Manager. le 7 févr. 2024
Bonjour, Xin chào!Dear Quoc,We would like to express our sincere gratitude for taking the time to review our hotel. Your feedback is highly appreciated as it helps us improve our services and ensure that we meet the expectations of our guests.While we are glad to hear that you had a satisfactory experience during your stay, we also understand that there were aspects that fell short of your expectations, resulting in a rating of 2/5. We apologize for any inconvenience caused and assure you that we take your comments seriously.Your feedback is invaluable to us, and we will use it as an opportunity to make the necessary improvements. We are committed to providing a comfortable and enjoyable experience for all our guests, and we appreciate your honesty in highlighting areas where we can enhance our services.We would like to assure you that your feedback has been shared with our team, and we are taking immediate steps to address the issues you encountered. Your comments will serve as a valuable reference as we strive to deliver a better experience for our future guests.Once again, we would like to thank you for choosing our hotel and for sharing your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.If you have any further comments or suggestions, please do not hesitate to reach out to us. We are always here to assist you.Best regards,Hung Nguyen (Mr.)Guest Experience Manager."
8/10 Bien
Rylie
Voyage en groupe
6 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rylie
Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience Department le 6 févr. 2024
Bonjour, Xin chào!Dear Rylie Razaei,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. We are delighted that you and your family enjoyed the breakfast and our unique location. We are pleased that we could make your stay a memorable one. Besides, we regret that our accommodation is under your expectation. We hope that providing excellent service and incredible experiences to all our guests will make these feeling go away.At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department
10/10 Excellent
Susan
31 janv. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Absolutely breathtaking.
Susan
Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience Manager. le 31 janv. 2024
Bonjour Xin chào!Dear Susan,Warmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation.Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,
8/10 Bien
Hung, Vienna
Voyage en famille
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hung
Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience Manager. le 26 janv. 2024
Bonjour, Xin chào!Dear Hung,We would like to express our heartfelt appreciation for taking the time to review our hotel. Your feedback means the world to us and serves as a testament to our commitment to providing exceptional service and creating memorable experiences for our guests.Thank you for choosing our hotel for your stay and for trusting us with your accommodation needs. We are grateful for your support and for allowing us the opportunity to serve you. Your satisfaction is what drives us to continuously improve and deliver the best possible experience to all our guests.Should you have any future travel plans or require any assistance, please do not hesitate to contact us. We would be more than happy to assist you in any way we can.Once again, thank you for your kindness and for choosing our hotel. We look forward to welcoming you back in the near future and exceeding your expectations once again.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.
10/10 Excellent
Tien
20 janv. 2024
Tien
Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience Manager le 21 janv. 2024
Bonjour, Xin chào!Dear Tien,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Hung Nguyen (Mr.)Guest Experience Manager.
10/10 Excellent
Yohanes
Voyage en famille avec de jeunes enfants, Voyage en famille
18 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yohanes
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience Department le 19 janv. 2024
Bonjour, Xin chào!Dear Yohanes,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. We are delighted that you and your family enjoyed the location and the concept of our hotel. We are pleased that we could make your stay a memorable one. At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. We hope to see you and your family again soon. Until then, take care!Best regards,Guest Experience Department
10/10 Excellent
Soon Chur
8 janv. 2024
Soon Chur
Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience Manager le 10 janv. 2024
Bonjour, Xin chào!Dear Soon Chur,We would like to express our heartfelt appreciation for taking the time to review our hotel and for awarding us with a 5-star rating. Your feedback means the world to us and serves as a testament to our commitment to providing exceptional service and creating memorable experiences for our guests.Thank you for choosing our hotel for your stay and for trusting us with your accommodation needs. We are grateful for your support and for allowing us the opportunity to serve you. Your satisfaction is what drives us to continuously improve and deliver the best possible experience to all our guests.Should you have any future travel plans or require any assistance, please do not hesitate to contact us. We would be more than happy to assist you in any way we can.Once again, thank you for your kindness and for choosing our hotel. We look forward to welcoming you back in the near future and exceeding your expectations once again.Best regards, Hung Nguyen (Mr.) Guest Experience Manager
10/10 Excellent
Anuchai
8 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anuchai
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience Department le 10 janv. 2024
Bonjour, Xin chào!Dear Anuchai,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department
10/10 Excellent
Mark
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience Manager le 10 janv. 2024
Bonjour, Xin chào!Dear Mark,Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. We are delighted that you and your family enjoyed cable car ride and the theme at French Village. We are pleased that we could make your stay a memorable one. At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. We hope to see you and your family again soon. Until then, take care!SincerelyHung NguyenGuest Experience Manager
4/10 Médiocre
Jens
Voyage en famille
4 janv. 2024
Les points faibles : Personnel et service
Jens
Séjour de 1 nuit en janvier 2024
Réponse de Guest Experience Supervisor le 10 janv. 2024
Bonjour, Xin chào!Dear Jens,Thank you for sharing your experience with us. We're genuinely sorry to hear about the inconveniences you faced during your stay. Your feedback regarding the reception team's service is taken seriously, and we apologize for any frustration caused by the confusion with your booking.We appreciate you highlighting the positive aspects of your stay, such as the quaint rooms and the enjoyable breakfast experience. Rest assured, we'll address the issues you've mentioned with our team to ensure improvements are made.We hope this isolated incident won't deter you from considering another stay with us in the future. If there's anything more we can do to make it right, please feel free to reach out directly.Warm regards,Hannah (Ms.)Guest Experience Supervisor.
8/10 Bien
Hon
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hon
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience Manager le 7 janv. 2024
Bonjour, Xin chào!Dear Hon,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Besides, we have many other activities open such as La Tavern bar, swimming pool, restaurant, sport room, however this information may not have been provided to you leading to this misunderstanding. We will take it seriously and have a solution, besides there are many restaurant options with many different prices, we hope you will come back to experience. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regardsHung Nguyen (Mr.)Guest Experience Manager
6/10 Satisfaisant
Julie
1 janv. 2024
Julie
Séjour de 2 nuits en décembre 2023
Réponse de Guest Experience Manager le 7 janv. 2024
Bonjour, Xin chào!Dear Julie,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regardsHung Nguyen (Mr.)Guest Experience Manager
10/10 Excellent
Kuberchand
Voyage en groupe
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kuberchand
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience Department le 26 déc. 2023
Bonjour, Xin chào!Dear Kuberchand,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department
10/10 Excellent
Lina
20 déc. 2023
Lina
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience Manager le 23 déc. 2023
Bonjour, Xin Chào!Dear LinaWarmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,Hung Nguyen (Mr.)Guest Experience Manager.
2/10 Horrible
Tze wei
20 déc. 2023
Tze wei
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience Manager le 23 déc. 2023
Bonjour, Xin Chào!Dear Tze Wei,Warmest greeting from Mercure Danang French Village Bana Hills,We're sorry to hear that you had a less than perfect experience at our Hotel. To improve our service, could you please provide more details about this experience, by contacting the hotel.We look forward to hearing from you soon.Thank You.Hung NguyenGuest Experience Manager.
10/10 Excellent
poyi
19 déc. 2023
poyi
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience Manager le 23 déc. 2023
Bonjour, Xin Chào!Dear Poyi,Warmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,Hung Nguyen (Mr.)Guest Experience Manager.
10/10 Excellent
Death
Voyage en famille, Voyage en couple
11 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Death
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience Manager le 12 déc. 2023
Bonjour, Xin chào!Dear Death,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regardsHung Nguyen (Mr.)Guest Experience Manager
10/10 Excellent
Kiong
10 déc. 2023
Kiong
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience Manager le 31 déc. 2023
Bonjour, Xin chào!Dear Kiong,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Best regardsHung Nguyen (Mr.)Guest Experience Manager
8/10 Bien
Vanesa
Voyage en famille avec de jeunes enfants
9 déc. 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Vanesa
Séjour de 1 nuit en décembre 2023
Réponse de Guest Experience Manager le 9 déc. 2023
Bonjour, Xin chào!Dear Vanesa,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.We sincerely hope that your stay with us was enjoyable and fulfilling. Our mission is to make every guest's stay at our hotel unforgettable by offering exceptional services. Your comfort is our first priority.By delivering exceptional services, I hope our staff has succeeded in making your stay comfortable.Once again, thank you for your compliment for our property, and we hope your next visit will be even more pleasant than the previous one.Best regards,Guest Experience Department
6/10 Satisfaisant
May
Voyage en groupe
3 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
May
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience Manager le 5 déc. 2023
Bonjour, xin chào!Dear May,Thank you for trusting and choosing our hotel as your vacation.Moreover, Thank you for bringing the issue regarding our hotel design and furniture. We sincerely apologize for the inconvenience and disappointment this has caused you.At Mercure, we strive to provide a clean and comfortable environment for all our guests, and it is disheartening to hear that we fell short of your expectations. We take your comment seriously, and we have shared your feedback with our Engineer team to investigate and rectify the situation immediately.To make it right, we will be conducting a thorough inspection of our rooms to identify and address any underlying issues that may have led to this situation.Please let us know how we can assist you further during your stay. Your satisfaction is of utmost importance to us, and we want to ensure that you have a pleasant and enjoyable experience with us.Once again, we apologize for the inconvenience caused, and we appreciate your understanding. We hope to have the opportunity to make it up to you and provide you with the exceptional service that we pride ourselves on.Best regardsHung Nguyen (Mr.)Guest Experience Manager"
10/10 Excellent
Audcharawan
2 déc. 2023
Audcharawan
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience Manager le 23 déc. 2023
Bonjour, Xin Chào!Dear AudcharawanWarmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,Hung Nguyen (Mr.)Guest Experience Manager.
2/10 Horrible
Marina
1 déc. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Terrible
Marina
Séjour de 2 nuits en novembre 2023
Réponse de Guest Experience Manager le 2 déc. 2023
Bonjour, Xin chào!Dear Valued Guest,Mercure Danang French Village Bana Hill would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam.I'm truly sorry to hear about the unpleasant experiences you've had. Your comfort and satisfaction are of utmost importance to us. The conditions you've described are not reflective of the kind of experience we aim to provide our guests. Regarding the unpleasant smell, we strive to ensure cleanliness and hygiene in all our rooms. The weather conditions you've mentioned might have had an unexpected impact. Your feedback has been noted and we will do our utmost to prevent such instances in the future. In terms of the construction noise, we understand how this can disrupt a peaceful stay. We usually aim to schedule such necessary work during daylight hours to minimize disturbance to our guests.We're also sorry to hear about the discomfort caused by our bed. We acknowledge that a good night's sleep is crucial for our guests, and we regret that we were not able to meet your expectations in this aspect.Please accept our sincerest apologies. We value your feedback and thank you for bringing these matters to our attention. We hope you will give us another chance to serve you better in the future.Kind regards.Hung Nguyen (Mr.)Guest Experience Manager
10/10 Excellent
Ambrish, Pleasanton
Voyage en famille, Voyage en groupe
22 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Ambrish
Séjour de 2 nuits en novembre 2023
Réponse de Guest Experience Department le 26 nov. 2023
Bonjour, Xin Chào!Dear Ambrish,Thank you very much for your review of Mercure Danang French Village Bana Hills. We are happy to hear that you enjoyed the beauty of our property and its excellent location. We appreciate your kind words and value your review. We strive to ensure our guests have a comfortable and enjoyable stay, and we appreciate your kind words.We look forward to welcoming you back in the future! Best regards,
8/10 Bien
William
16 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
William
Séjour de 2 nuits en novembre 2023
Réponse de Guest Experience Supervisor le 17 nov. 2023
Dear William,Thank you for taking your time to share your experience with us at Mercure Danang French Village Bana Hills. We are delighted to learn that you enjoyed the beauty of our property and its surroundings. We understand that signage to guide visitors around the area could be improved; we strive continuously to provide a better service and make our guests’ stay more pleasant. Additionally, we recognize that our room's lighting and thermostat controls could be inconvenient; however, we are committed to making every comfort available to our guests as best as we can. We hope you will come back soon and enjoy an even better stay at Mercure Danang French Village Bana Hills.SincerelyHung NguyenGuest Experience Manager
6/10 Satisfaisant
nirav
Voyage en famille
14 nov. 2023
nirav
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience Supervisor le 15 nov. 2023
Bonjour, Xin Chào!Dear nirav,Thank you for sharing your feedback regarding your stay with us at Mercure Danang French Village Bana Hills. We appreciate you taking the time to provide your input as it helps us to improve our services for future guests.We understand that your experience in our rooms did not meet your expectations and we apologize for any inconvenience this may have caused. At Mercure Danang French Village Bana Hills, we strive to create a welcoming and enjoyable experience for our guests. Our team works hard to ensure that each guest's stay is as comfortable and pleasant as possible, and we regret that this was not the case during your visit.We thank you again for taking the time to provide us with feedback, and we hope that you will consider staying with us again in the future so that we can provide you with a more enjoyable experience.SincerelyHung NguyenGuest Experience Manager
10/10 Excellent
Alexis
Voyage en couple
10 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alexis
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience Supervisor le 12 nov. 2023
Dear Alexis, Thank you so much for your kind words about our French Village Bana Hills. We are delighted to hear that you had such a memorable experience and enjoyed our breathtaking views. It is our utmost pleasure to bring heaven on earth to those who visit us. We hope to have the opportunity to welcome you back soon!SincerelyHung NguyenGuest Experience Manager
10/10 Excellent
Gary
6 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en novembre 2023
Réponse de Guest Experience Manager le 6 nov. 2023
Bonjour, Xin Chào Dear Gary, Thank you for taking the time to review your experience at Mercure Danang French Village Bana Hills. We are delighted to hear that you enjoyed the weather, place and service provided by our staff. We strive to provide a pleasant experience for all our customers and we are glad that we could meet your expectations. We are glad that you would recommend us to friends and family, and we appreciate your kind words about October-December being a good time to visit us. We look forward to welcoming you back in the future! Sincerely, Hung Nguyen Guest Experience Manager
4/10 Médiocre
Ryan
Voyage en famille
2 nov. 2023
Les points faibles : Personnel et service
Poor Communication
Ryan
Séjour de 2 nuits en octobre 2023
8/10 Bien
SAARD
31 oct. 2023
SAARD
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience Manager le 21 nov. 2023
Bonjour, xin chào!Dear SAARD,Warmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation which was shown by a good grade you gave us. We’d love to continue providing great service to awesome traveller like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,Hung Nguyen (Mr.)Guest Experience Manager."
10/10 Excellent
Jhon, Miami
28 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jhon
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience Manager le 29 oct. 2023
Bonjour, Xin ChàoDear Jhon,Thank you for taking the time to review your experience at Mercure Danang French Village Bana Hills. We are delighted to hear that you enjoyed the weather, place and service provided by our staff.We strive to provide a pleasant experience for all our customers and we are glad that we could meet your expectations. We are glad that you would recommend us to friends and family, and we appreciate your kind words about October-December being a good time to visit us.We look forward to welcoming you back in the future!Sincerely,Sun NguyenGuest Experience Manager
6/10 Satisfaisant
gurmukh
23 oct. 2023
gurmukh
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience Supervisor le 15 nov. 2023
Bonjour, Xin Chào!Dear Gurmukh,Thank you for sharing your feedback regarding your stay with us at Mercure Danang French Village Bana Hills. We appreciate you taking the time to provide your input as it helps us to improve our services for future guests.We understand that your experience in our services did not meet your expectations and we apologize for any inconvenience this may have caused. At Mercure Danang French Village Bana Hills, we strive to create a welcoming and enjoyable experience for our guests. Our team works hard to ensure that each guest's stay is as comfortable and pleasant as possible, and we regret that this was not the case during your visit.We thank you again for taking the time to provide us with feedback, and we hope that you will consider staying with us again in the future so that we can provide you with a more enjoyable experience.SincerelyHung NguyenGuest Experience Manager
8/10 Bien
Michelle
Voyage en famille
18 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience Manager le 19 oct. 2023
Bonjour, Xin Chào!Dear Michelle, Thank you for sharing your feedback on your stay with us at Mercure Danang French Village Bana Hills. We are delighted to hear that overall you enjoyed the spectacular property and that our bellmen provided you with efficient and friendly service. We understand how frustrating it can be when loud noise is distracting from enjoying a peaceful atmosphere. At Mercure Danang French Village Bana Hills we strive to provide a high quality experience for our guests and we take the feedback of our customers very seriously. Please rest assured that we will take your comments into consideration as we continue to look for ways to improve our service in the future.We apologize for any inconvenience experienced during check-out. At Mercure Danang French Village Bana Hills, we pride ourselves on providing excellent customer service and fast, efficient check-out processes. We have taken note of your comments regarding staff behaviour and line cutting, which are not in line with our core values of courtesy and respect towards all guests. We thank you again for your time spent in sharing your feedback, which is an invaluable resource as we continue to look for ways to enhance the customer experience here at Mercure Danang French Village Bana Hills.Sun NguyenGuest Experience Manager
8/10 Bien
Louis
15 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Louis
Séjour de 1 nuit en octobre 2023
Réponse de Guest Experience Manager le 16 oct. 2023
Bonjour, Xin Chào!Dear Louis,Warmest greetings from Mercure Danang French Village Bana Hills! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodation. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you.I’m excited to have you come back and enjoy your stay with us.Sincerely,Hung Nguyen (Mr.)Guest Experience Manager.