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Avis sur Fivitel Hoi An Hotel

4 out of 5
Fivitel Hoi An Hotel
Au Co, Cua Dai, Hoi An, Quang Nam

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 11 avis sur 24." "
Note des voyageurs de 8 (Bien), d’après 10 avis sur 24." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 24." "
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 24." "
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 24." "

9,0/10

Propreté

9,6/10

Personnel et service

7,8/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tout était bien mais nous avons été obligés de changer de chambre a cause de la literie qui est à améliorer.
Séjour de 4 nuits en mars 2020
Réponse de Fivitel Team le 4 avr. 2020
Thank you for your review Best Regards,

8/10 Bien

Iino

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
スタッフの方々がとても良くして下さりました。 自転車、バイク、シャトルバスなどの利用が出来ました。屋上からのプールの眺めはサイコーでした
Séjour de 6 nuits en mars 2024
Réponse de Fivitel Team le 29 mars 2024
Thank you for staying with us

10/10 Excellent

Hedvig

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hyvin ystävällinen ja avulias henkilökunta, Sen ja Vy palvelivat meitä majoittumisen ajan. Erityisesti infinity pool teki vaikutuksen! Sijainti kiva meren rannalla, vanhaan kaupunkiin kuitenkin pääsee näppärästi taksilla tai pyörällä.
Séjour de 4 nuits en novembre 2023
Réponse de Fivitel team le 8 janv. 2024
Thank you for your review

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fivitel Thank you!
From the time we stepped into the foyer we knew we had picked the right hotel. Sen and the team at reception could not be more helpful and they are a credit to this hotel. The room was cleaned daily, the breakfast has a wide variety for all tastes. The hotel has a private beach across the road where we spent many days. They have a rooftop pool which has an amazing view. They have a complimentary shuttle to The old town centre at 4:30 daily. We used the push bikes regularly to dinner 5 minutes down the road there are an abundance of restaurants. We even extended our time at the hotel twice. Again thank you Sen and the team for a memorable stay. We will be back!!!!
Séjour de 3 nuits en juillet 2023
Réponse de Fivitel team le 12 août 2023
Thank you for your review

10/10 Excellent

crystal

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff nice and friendly, buffet breakfast beautiful and close to beach
Séjour de 4 nuits en juin 2023
Réponse de Fivitel team le 13 juil. 2023
Thank you for your review

8/10 Bien

Patrick

Voyage en couple
Les points forts : Propreté et personnel et service
Staff and management were professional and with good language skills. Obliging and attentive at all times. Good breakfast buffet and free outbound taxi supplied to town centre daily.Distance to Hoi An was considerable and not an easy walk. Hotel itself seemed to be in an empty redevelopment area with not much going for it but a small pleasant beach. I had to complain about some very annoying plumbing noises that had obviously been ongoing for some time .Notwithstanding all this, it was a comfortable stay and the rooftop pool, though small was a treat.
Séjour de 4 nuits en mars 2023
Réponse de Fivitel team le 18 mars 2023
Thank you for your review. Best Regards,

8/10 Bien

Voyageur vérifié

Séjour de 9 nuits en mars 2020
Réponse de Fivitel Team le 4 avr. 2020
Thank you for your review Best Regards,

8/10 Bien

Danny, Darwin Australia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly helpful staff , nice breakfast, nice facilities,nice pool, nice beach across the road. Area around the hotel is still developing so not a lot around the area, a few small restaurants.
Séjour de 2 nuits en mars 2020
Réponse de Fivitel Team le 16 mars 2020
Dear Danny, We are delighted that you had a wonderful stay. Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future. Sincerely,

10/10 Excellent

SATOSHI

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
また行きますよ。I will go again.
Séjour de 12 nuits en mars 2020
Réponse de Yen le 14 mars 2020
Dear SATOSHI, We are delighted that you had a wonderful stay. Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future. Sincerely,

8/10 Bien

Terence

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Overall good experience
The front desk does a great job making sure everything is taken care of. The continental breakfast is decent, especially if you like fresh fruit. The views from the roof top pool are spectacular. A bit of a distance from the market, but still pretty easy to get to. We would stay there again
Séjour de 4 nuits en février 2020
Réponse de Yen le 16 févr. 2020
Dear Terence, We are delighted that you had a wonderful stay. Your compliment on our staff service is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team. Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future. Sincerely,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2020
Réponse de Yen le 31 janv. 2020
Thank you for your review Best Regards,

8/10 Bien

Jiae

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
조용하고 무료셔틀이용에 수영장도 좋았습니다. 전용비치에서 아이들과 놀기도 좋았고 다만 수압이 약했습니다.
Séjour de 2 nuits en janvier 2020
Réponse de Yen le 24 janv. 2020
Thank you for your review

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Séjour de 7 nuits en décembre 2019
Réponse de Yen le 1 janv. 2020
Thank you for taking the time to review our property

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
ดีแต่ต้องปรับปรุงอาหารเช้า น้ำในห้องค่อนข้างเบาพนักงานให้คำแนะนำดี อยู่ก่างจากตัวเมือง 5กิโลเมตร แต่มีบริการรถรับส่ง
Séjour de 1 nuit en décembre 2019
Réponse de Yen le 15 déc. 2019
Thank you for taking the time to review our property. We truly value your opinions and we will use them to improve our guest comfort. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your review . We look forward to welcoming you again soon. Best regards,

10/10 Excellent

Aage-Henning

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Heidi og Aage Henning Ahlgren
Utrulig vennlige ansatte. Blide, godt humør. Storkoste oss. I nærheten grei strand og en skredder som fikset det meste til ok priser. Tidligere lå vi p Hoi An Resorts, men trives bedre her. Luzzie i resepsjonen var i veldig godt humør, men egentlig var alle det. Kjempe plass. Gratis sykler. Ps. Ikke bestill biff, sei som juling, men resten er bra.
Séjour de 6 nuits en novembre 2019
Réponse de Yen le 12 nov. 2019
Dear Aage-Henning, We are delighted that you had a wonderful stay. Your compliment on our staff service is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team. Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future. Sincerely,

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
위치만 빼면 좋아요~^^
Séjour de 4 nuits en novembre 2019
Réponse de Yen le 22 nov. 2019
Thank you for taking the time to review our property. We look forward to welcoming you again soon. Best regards,

6/10 Satisfaisant

SonMichael

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et personnel et service
Friendly staff. Average facilities and amenities for the reasonable price. Higher rooms on ocean side would be recommend. Beach is across the street about 700 feet walk. New hotel is being built across the street. Very cute little swimming pool on rooftop with nice view of the ocean and sunrise.
Séjour de 2 nuits en octobre 2019
Réponse de Yen le 2 nov. 2019
Dear Son Michael, Thank you for taking the time to review our property. We truly value your opinions and we will use them to improve our guest comfort. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your review . We look forward to welcoming you again soon. Best regards,

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic value
Really enjoyed my stay here... Quiet location, with short walks to beach/restaurants/shops; free area shuttle & bicycles also offered... Lovely rooftop pool with ocean view... Great breakfast spread (but could do without the massage/spa sales-push while eating!?)... Many thanks to the very friendly & attentive lobby staff-- I especially miss Lotus' warm welcomes!
Séjour de 2 nuits en octobre 2019
Réponse de yen le 30 oct. 2019
On behalf of the whole team of Fivitel Hoi An Hotel I would like to thank you very much for taking the time to share your experience with us. We are delighted to hear about your lovely experience and it makes us happy to know that you have enjoyed our services and facilities. Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. These positive comments will help us with our continuing effort to improve the service quality. Hoping to have the chance to welcome you back soon. I wish you a very nice time. Best regards,

10/10 Excellent

Tom

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing hotel
Great place wonderful value for money
Séjour de 1 nuit en octobre 2019
Réponse de Yen le 20 oct. 2019
Dear Tom, Thank you for taking the time to review our property. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your great review. We look forward to welcoming you again soon. Best regards,

8/10 Bien

Sunjae

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2019
Réponse de Yen le 20 oct. 2019
Dear Sunjae, Thank you for taking the time to review our property. We look forward to welcoming you again soon. Best regards,

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Alles bestens
Die Zimmer sind sehr schön und das Personal sehr freundlich. Allerdings wurde ich immer wieder morgens von schreienden kindern und lauten gästen geweckt! Der Pool ist klein aber fein!
Séjour de 1 nuit en octobre 2019
Réponse de Guest relation manager le 15 oct. 2019
Dear Alles bestens, Thank you for taking the time to review our property. We are delighted to know that you have enjoyed not only our services but also our truly friendly and helpful staffs. We truly value your opinions and we will use them to improve our guest comfort. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your great review. We look forward to welcoming you again soon. Best regards,

10/10 Excellent

Nicole&Andreas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was superb. Actually we planned to stay just 4 days but because the hotel was so nice and the staff so friendly, especially Lotus and Thy Thy :) we decided to extend our stay. It was so relaxing and perfect. Far away from then hustle and bustle of Vietnam. Breakfast was really good, the pool and private beach area as well. Just one small thing: please don’t change towels every day for economic reasons. Just let the guests decide when it’s time to change :-) If ever again in Hoi An we would definitely stay again.
Séjour de 4 nuits en octobre 2019
Réponse de Customer service Manager le 10 oct. 2019
Dear Nicole&Andreas, Thank you for taking the time to review our property. We are delighted to know that you have enjoyed not only our services but also our truly friendly and helpful staffs. We truly value your opinions and we will use them to improve our guest comfort. On behalf of Fivitel Hoi An Hotel, we would like to thank you for your great review. We look forward to welcoming you again soon. Best regards,