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Avis sur Econo Lodge Custer

2 out of 5
Econo Lodge Custer
342 Mount Rushmore Rd, Custer, SD

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 110 avis sur 366." "
Note des voyageurs de 8 (Bien), d’après 178 avis sur 366." "
Note des voyageurs de 6 (Satisfaisant), d’après 48 avis sur 366." "
Note des voyageurs de 4 (Médiocre), d’après 27 avis sur 366." "
Note des voyageurs de 2 (Horrible), d’après 3 avis sur 366." "

8,4/10

Propreté

8,6/10

Personnel et service

7,4/10

Équipements

8,0/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A little expensive but it s Custer and everything there is
Séjour de 1 nuit en juin 2019
Réponse de LS le 1 août 2019
Thank you for staying with us. We know you have many choices and your business is appreciated.

10/10 Excellent

Cédric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Un hôtel à recommander
L’hôtel est situé dans la principale rue de Custer, ce qui permet d’accéder facilement à pieds aux restaurants, boutiques, etc. L’accueil était parfait, tout comme la chambre.
Séjour de 1 nuit en mai 2019

8/10 Bien

Alain

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Standard bon hôtel dans sa catégorie
Bon hôtel dans sa catégorie, recommandable Pt dej modeste standard
Séjour de 1 nuit en août 2017
Réponse de glenda le 9 sept. 2017
Thank you for staying with us at the Econolodge of Custer. We want all of our guests to have a good stay and a wonderful time in the Black Hills.

8/10 Bien

LILIANE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour sympa
Très bon accueil dans une petite ville sympa. Nous avions passé une nuit mais nous aurions pu en passer deux avec plaisir ! Petit déjeuner simple mais correct. Chambre propre et assez grande. Petit bémol piscine donnant sur l'accueil et le parking
Séjour de 1 nuit en juillet 2017
Réponse de glenda le 5 août 2017
thank you for staying with us and your review of our hotel. we are always happy to hear our guests have had a good stay and could stay longer! Lots of see and do in the Black Hills.

10/10 Excellent

Patrick, FRANCE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Super
Proche du "Crazy Horse Memorial", du "Mont Rushmore" et de "Custer Park".
Réponse de glenda le 27 juin 2016
We appreciate you staying with us. We hope you had a great time.

6/10 Satisfaisant

FG76, Le Grand-Quevilly, France

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Moyen
Chambre propre mais assez petite par rapport au standard américain.Clim bruyante, vue sur le mur voisin. Petite piscine. Ordinateur de la réception "squatté" toute la soirée par un proche de la réceptionniste... Correct mais l'un des moins bien de nos 22 nuits dans l'ouest américain. Il y a surement mieux à Custer

4/10 Médiocre

marie-claude, LA GENEVRAYE FRANCE

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
custer ville proche de custer parc
Nous avons séjournée une nuit dans cet hotel. Nous n'avons pas eu la chambre que nous avions demandé, puisque nous voulions un grand lit et nous avons eu deux lits. De plus nous demandons toujours "non fumeur" et là nous avons eu une chambre "fumeur". Le petit déjeuner n'était pas terrible. nous avons vraiment été déçus par cet hotel.

10/10 Excellent

Amy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 4 oct. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Bien

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient location
Breakfast was not great
Séjour de 1 nuit en septembre 2023
Réponse de General Manager O'Shane Welsh le 25 sept. 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We look forward to the next time we’re able to serve you again. Have a wonderful day!

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de General Manager O'Shane Welsh le 25 sept. 2023
We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

8/10 Bien

MaryLane

Les points forts : Propreté et personnel et service
Good enough for one night just traveling through from Badlands to Yellowstone
Séjour de 1 nuit en septembre 2023

10/10 Excellent

William, Rockingham

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was too notch and willing to help you if you needed it.
Séjour de 4 nuits en septembre 2023
Réponse de General Manager O'Shane Welsh le 15 sept. 2023
Thank you for your wonderful review! I am happy to hear that our team provided you with excellent service. I will make sure that they receive your praises on their job well done. I am sure that this will make their day. Have an awesome day!

8/10 Bien

Edwin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall much better than the price point and I will stay there again if in Custer. The only negative is the WiFi. Slower than I remember dial up.
Séjour de 4 nuits en août 2023
Réponse de General Manager le 25 août 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

MARIO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice and clean
Séjour de 1 nuit en août 2023
Réponse de General Manager le 25 août 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Wanita

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was a touch humid and smelled of smoke. Beds were a bit uncomfortable. Room was clean and large.
Séjour de 1 nuit en août 2023
Réponse de General Manager le 25 août 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

6/10 Satisfaisant

raymond

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 3 nuits en août 2023
Réponse de General Manager O'Shane Welsh le 18 août 2023
Thank you for taking the time to complete our online survey. On behalf of the entire team we want to thank you for allowing us to accommodate you here. Have a great day!

10/10 Excellent

deniel

Les points forts : Équipements
Great!
Séjour de 1 nuit en août 2023
Réponse de General Manager O'Shane Welsh le 18 août 2023
Thank you for making Econolodge, Custer your number one choice in the Black Hill for lodging accommodations. We want you to know how much we appreciate your review. our team works very hard to give you the best service possible. I am thrilled to hear that their hard work as paid off. We hope to see you again soon. Have an amazing day!

10/10 Excellent

bradley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was a ver clean property and staff was very friendly and helpful. We would definitely stay again.
Séjour de 3 nuits en août 2023
Réponse de General Manager O'Shane Welsh le 14 août 2023
Thank you so much for your positive feedback! We are thrilled to hear that you had a wonderful experience with us at our fine establishment. Our entire team works very hard to keep our guest happy and thanks to amazing guest like you, it was not unseen. We look forward to accommodate you again soon. Thank you

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not bad.
Séjour de 1 nuit en août 2023
Réponse de General Manager O'Shane Welsh le 5 août 2023
Hi Eric,We are grateful that you took the time to share your feedback with us. it is our pleasure to accommodate you on your visit to the Black Hills. We hope to see you again soon. Have a wonderful day

8/10 Bien

Rachel

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Decent stay
Pretty nice facility, very limited breakfast. Pool is broken indefinitely which sucked but could use other pools of same brand nearby. Great location.
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 29 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated as it helps us to improve our guest satisfaction. Sorry that we didn't meet your breakfast expectations. Looking forward to serving you again :)

10/10 Excellent

Timothy

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Reasonable price for hotel in resort town. Free breakfast was limited.
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 29 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated as it helps us to improve our guest satisfaction. Sorry that we didn't meet your breakfast expectations. Looking forward to serving you again :)

6/10 Satisfaisant

Chris

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
It was easy to get to and clean. The pool was permanently closed and the parking is tight.
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 29 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to properly host you in the future :)

8/10 Bien

Marsha

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 29 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to properly host you in the future :)

8/10 Bien

Jason

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 29 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to properly host you in the future :)

10/10 Excellent

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Facility was very clean, all of the staff that we encountered were pleasant and helpful. Pool was closed but not detrimental to our overall stay.
Séjour de 3 nuits en juillet 2023
Réponse de General Manager le 22 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

6/10 Satisfaisant

Duc

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 29 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to properly host you in the future :)

10/10 Excellent

Teresa L

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Front desk employees were very friendly and polite. Hotel was very clean and price was reasonable. I would stay here again
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 16 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Overall, okay. No elevator!
There is not an elevator here. There is not a pool here. Room was small. Had issues with the temp. Staff were friendly. Bed was comfy enough. Good location.
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 14 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have a pool but we had to close it down to unforeseen maintenance issues. We hope for an opportunity to properly host you in the future.

6/10 Satisfaisant

Britt

Overall stay was ok. Pleasant staff. Called to see if early check in was possible and he took the time to check. Website should have been updated with no pool available. Breakfast options were bland. It would not take much to add a few options for a hot breakfast choice.
Séjour de 2 nuits en juillet 2023
Réponse de General Manager le 14 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have a pool but we had to close it down to unforeseen maintenance issues. We hope for an opportunity to properly host you in the future.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place
The front desk person was great! Also helped us find a great place to eat
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 14 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Kimberly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent location close to shops and restaurants. Front desk staff was very helpful. Rooms are basic but very clean and quiet. There is no elevator but front desk attendant offered to help with luggage as I was traveling with my elderly parent.
Séjour de 1 nuit en juillet 2023
Réponse de General Manager le 7 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

4/10 Médiocre

Randy

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service et confort de la chambre
Not Pleased.
Advrtised a pool on-line, but pool was not operational. Did not offer a discount or 2-hour extended stay at checkout. Did not clean our room after 3-days which the sign said they would. Dated and stuffy.
Séjour de 4 nuits en juin 2023
Réponse de General Manager le 7 juil. 2023
Thank you for making Econolodge of Custer your premier choice for accommodation. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have a pool but we had to close it down to unforeseen maintenance issues. However, we do provide pool passes to use our off site pool location. We hope for an opportunity to properly host you in the future.

4/10 Médiocre

Randy

Voyage en famille
Les points faibles : Confort de la chambre
Low cost low comfort
Truck stop hotel.
Séjour de 4 nuits en juin 2023
Réponse de General Manager le 7 juil. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Médiocre

jesse

Voyage en famille avec de jeunes enfants
Les points faibles : Infrastructures et conditions de l’hébergement
Our room had an odd stench to it but appeared clean, hotel was very close to the shops and eateries downtown-not even a block away, hotel pool was closed down, but they gave us a pool pass to get into other hotels pools-very inconvenient especially since that was a major factor in why we booked this hotel with kids-should be giving a discount if your advertising a pool and you don't have one and making clients awkwardly and inconveniently take their kids to another hotel.
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 28 juin 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have a pool but we had to close it down to unforeseen maintenance issues.We hope for an opportunity to properly host you in the future.

8/10 Bien

farron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en juin 2023
Réponse de General Manager le 28 juin 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Bien

Johnny

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It doesn’t have a pool like it said and the parking lot is small not much room
Séjour de 3 nuits en juin 2023
Réponse de General Manager le 28 juin 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We do have a pool but we had to close it down to unforeseen maintenance issues. We anticipated that our valued guests would still be interested in using a pool so we do provide pool passes at our front desk to use any of our 5 offsite pool locations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Gregory

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great 2 night stay.
Great 2 night stay at a 2 star hotel / motel. Check in was a breeze. Room was exactly as expected. Bed was comfortable. Breakfast was very mediocre (but what do you expect?). Easy to find, easy parking. Etc.
Séjour de 2 nuits en juin 2023
Réponse de Assistant Manager le 26 juin 2023
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated as it helps us to improve our guest satisfaction. Sorry that we didn't meet your breakfast expectations. Looking forward to serving you again :)

10/10 Excellent

Kayla

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was nice and clean.
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 18 juin 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice, clean, friendly
Séjour de 2 nuits en juin 2023
Réponse de General Manager le 18 juin 2023
Thank you for making Econolodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Holly

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean room, courteous staff, safe area, convenient location to downtown restaurants and shopping.
Séjour de 1 nuit en juin 2023
Réponse de General Manager le 13 juin 2023
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

4/10 Médiocre

Bethany

Séjour de 1 nuit en juin 2023
Réponse de General Manager le 10 juin 2023
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Bien

Megan

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Parking is a little tight
Séjour de 2 nuits en mai 2023
Réponse de Assistant Manager le 31 mai 2023
Thank you for taking the time to complete our online survey, I apologize we failed to meet your expectations regarding our parking lot. We appreciate your feedback though and will share it with the appropriate department. Hope to see you again on your next trip!

6/10 Satisfaisant

Maria Annie

Voyage en famille
The location is excellent. It's easy to find. However, the staff was not accommodating and the breakfast was not enough for the guests but nobody seemed to care. The room is not cleaned every day, which was not mentioned earlier but the rate is not cheap. However, upon checking out, the? manager talked about out experience and was trying to be accommodating to us.
Séjour de 2 nuits en mai 2023
Réponse de Assistant Manager le 26 mai 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.

8/10 Bien

Teresa D

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Convenient, clean, quiet and comfortable. No frills. Continental breakfast minimal choices but lots of dining choices walkable.
Séjour de 2 nuits en mai 2023
Réponse de General Manager le 21 mai 2023
Hello, Thank you for making Econo Lodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Maureen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very convenient, quiet and clean.
Good stay friendly staff. Very convenient and Custer is a great town. Stayed an extra night we enjoyed so much.
Séjour de 1 nuit en septembre 2022
Réponse de General Manager le 23 sept. 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Samuel

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
very clean
Séjour de 1 nuit en septembre 2022
Réponse de General Manager le 23 sept. 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Bien

Joel

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking was small, not much room
Séjour de 2 nuits en septembre 2022
Réponse de General Manager le 23 sept. 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

10/10 Excellent

Jana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ideal for our needs for a 1 night stay.
Séjour de 1 nuit en septembre 2022
Réponse de General Manager le 10 sept. 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)

8/10 Bien

Lavea

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was just there too attend a Church camp outside of Custer, also I didn’t realize this was a Choice Hotel, I am a member of Choice Hotelsand I would like help in getting my points for this please.
Séjour de 2 nuits en septembre 2022
Réponse de General Manager le 10 oct. 2022
Thank you for choosing EconoLodge as your premier choice for accommodation in Custer. Our most sincere apology but unfortunately your reservation would not qualify you for points since it was booked via third party. Hope to see you again soon!

10/10 Excellent

Rosalyn

Séjour de 3 nuits en juillet 2022
Réponse de General Manager le 7 sept. 2022
Thank you for making EconoLodge of Custer your premier choice for accommodation.Your feedback is really appreciated. Looking forward to serving you again :)