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Avis sur Suburban Studios LaVale-Cumberland

2 out of 5
Suburban Studios LaVale-Cumberland
12310 Winchester Road SW, Cumberland, MD

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 141 avis sur 578." "
Note des voyageurs de 8 (Bien), d’après 139 avis sur 578." "
Note des voyageurs de 6 (Satisfaisant), d’après 148 avis sur 578." "
Note des voyageurs de 4 (Médiocre), d’après 83 avis sur 578." "
Note des voyageurs de 2 (Horrible), d’après 67 avis sur 578." "

7,0/10

Propreté

7,6/10

Personnel et service

7,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,0/10

Écoresponsabilité

Avis

10/10 Excellent

Iming

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Iming,It was our pleasure to provide you with clean, quiet accommodations. We're glad you enjoyed your visit, and we look forward to hosting you again at Suburban Studios Lavale!

8/10 Bien

LaQuonda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My go to place when I travel up
Séjour de 2 nuits en février 2024
Réponse de General Manager le 25 févr. 2024
Dear LaQuonda,Thank you for your review. It's always a thrill to welcome back a valued guest, and we're thrilled to be your go-to hotel for trips to LaVale. Take care, and know we are thrilled to welcome you back anytime your plans bring you this way!

2/10 Horrible

MICHAEL

Bad
Séjour de 3 nuits en février 2024
Réponse de General Manager le 22 févr. 2024
Dear Michael,We appreciate you taking the time to share your review during your recent experience at our property. It saddens us to hear we were unable to meet your expectations and that you found your stay unsatisfactory. We encourage our guests to reach out to our front desk team with any issues that may arise during your time with us so we can find a solution and ensure you have a comfortable visit. Given the opportunity, we would like to provide the stay you were hoping for.

10/10 Excellent

Joshua

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en février 2024
Réponse de General Manager le 20 févr. 2024
Dear Joshua,We appreciate your review! Hosting you was delightful, and our team is glad you enjoyed your stay. We hope to welcome you back to Suburban Studios Lavale soon.

10/10 Excellent

Randy L

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great price, clean room, friendly staff.
Séjour de 1 nuit en février 2024
Réponse de General Manager le 7 févr. 2024
Dear Randy,Here at Suburban Studios Lavale, we try to be all things to all of our guests, and we are thrilled to know we hit the mark with you. Thank you for all of your kind compliments about our wonderful staff, clean accommodations, and great value. We look forward to welcoming you back for another great visit.

10/10 Excellent

Gregory

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really enjoy myself standing at this hotel extremely quiet very nice friendly staff. Comfortable beds I would definitely say again.
Séjour de 3 nuits en janvier 2024
Réponse de General Manager le 22 janv. 2024
Dear Gregory,It was our pleasure to provide you with quiet, welcoming accommodations. We're glad you had a comfortable night's sleep, and we look forward to seeing you again at Suburban Studios Lavale!

2/10 Horrible

Laquonda

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The floor in the room by the bathroom is caved in, the tub was dirty, there was a stain on the wall by the toilet, a container of food was left in the microwave and there was mold in the tub towards the back… I can’t believe the condition of this room…
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 11 déc. 2023
Dear Laquonda,Thank you for your review. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve.

10/10 Excellent

Ken

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was very clean and comfortable with many great conveniences.
Séjour de 1 nuit en décembre 2023
Réponse de General Manager le 6 déc. 2023
Dear Ken,We were happy to provide you with clean, comfortable accommodations, and we're glad you enjoyed your visit. If your travels bring you back to the area, please come see us again at Suburban Studios Lavale!

10/10 Excellent

Charles

Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Jaclyn

Les points forts : Propreté
Séjour de 1 nuit en novembre 2023

8/10 Bien

Jamie

Séjour de 1 nuit en novembre 2023

8/10 Bien

LaQuonda

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Definitely be back again
Séjour de 2 nuits en novembre 2023
Réponse de General Manager le 7 nov. 2023
Dear LaQuonda, Thank you for the positive rating of your recent stay at Suburban Studios Lavale. We're glad you enjoyed your time with us. It's the best compliment knowing we'll host you again when you return to Lavale, so come back soon!

10/10 Excellent

Donald

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en novembre 2023

8/10 Bien

Pamela

Voyage en famille
Les points forts : Propreté et personnel et service
Affordable price, clean rooms, friendly staff.
Réponse de General Manager le 29 oct. 2023
Dear Pamela,It is wonderful to know that you had an excellent experience with us. Thank you so much for highlighting our hospitable team, impeccable accommodations, and excellent value. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

2/10 Horrible

Jeannie

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
There were bees in fitst 2 rooms they but us in..the third room seemed to be ok
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 25 oct. 2023
Dear Jeannie,Thank you for staying with us. Please accept our sincere apologies that there were some unwelcome visitors in the first two rooms you were assigned, and we will be conducting a thorough investigation to ensure this issue is addressed. Thank you for your feedback, and we wish you pleasant onward travels.

10/10 Excellent

Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
it was kinda noisy from other guests
Séjour de 1 nuit en octobre 2023
Réponse de General Manager le 16 oct. 2023
Dear Melissa,Thank you for your five-star rating despite the noise from other guests. We're pleased you had an overall good stay, and we'll look into managing noise levels more effectively to ensure a peaceful experience for all our guests. We greatly appreciate your review and can't wait to host you again at Suburban Studios Lavale!

6/10 Satisfaisant

Karen

Voyage en famille
Expected for price
It was what expected for the price. It seems to be for extended stay with some guests currently extended stay traveler and the kitchen and drawers. As nice as it was it took up a lot of space in the room.
Séjour de 2 nuits en octobre 2023
Réponse de General Manager le 16 oct. 2023
Guest feedback is always welcome and appreciated, and we thank you for taking the time to write to us. While we are glad you enjoyed your overall stay, we wish it would have been perfect. Thank you for your honest review, as we value all our guests' comments immensely. We would love to host you again sometime in the future as we look to improve our guest experience for future visits.

10/10 Excellent

d

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

10/10 Excellent

shannon

Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Brandi

Unexpected guest
After i checked in i went to my room,to my surprise there was a man asleep in the room that i was given a key too. I immediately went to the front desk the man was already on the phone with the person who checked me in. He was apologizing for scarring me,i can only imagine the fear he had from me walking in unexpected. The room appeared to be clean all except a roach we discovered crawling up the wall above the bed. It was very noisy as well from the outside traffic.
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 21 sept. 2023
Dear Brandi, Thank you for your review. We sincerely apologize for the inconvenience you experienced upon checking in. Our team will discuss your report to ensure an instance such as this does not occur in the future. Your feedback about noise is understood, and we'll be sure to determine ways of improving our guest experience in this respect. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to determine where we may have fallen short during your stay. It is our hope that you will give us another opportunity in the future to provide you with the seamless experience you expect and deserve.

8/10 Bien

Jamie

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Room was quite and clean. The larger fridge is nice, too.
Séjour de 2 nuits en septembre 2023
Réponse de General Manager le 18 sept. 2023
Dear Jamie,Thank you for this lovely review of Suburban Studios Lavale. We're delighted you enjoyed our clean, quiet, well-appointed accommodations. It was a pleasure to host you, and we'd love to see you again soon!

8/10 Bien

Sharon

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy on and easy off exit, although a ways away from the exit
Réponse de General Manager le 18 sept. 2023
Dear Sharon,Thank you for the excellent rating of your recent stay at Suburban Studios Lavale. We're glad you enjoyed your time with us and our easily accessible facility. It would be our pleasure to host you again in LaVale, so come back soon!

10/10 Excellent

Christopher, Rawlings

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 16 sept. 2023
Dear Christopher,Thank you very much for the five-star review as it's everything we always hope for all of our guests. We are thrilled you enjoyed your stay and hope to have the pleasure of welcoming you back to Suburban Studios Lavale.

10/10 Excellent

Christopher, Rawlings

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 16 sept. 2023
Dear Christopher,Thank you for being our guest at Suburban Studios Lavale and for taking a moment to share your lovely, five-star review. We are thrilled to know you had such a wonderful visit and look forward to welcoming you back again soon.

10/10 Excellent

Shalusta

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and affordable
Séjour de 1 nuit en septembre 2023
Réponse de General Manager le 16 sept. 2023
Dear Shalusta,We're so happy to know that our clean accommodations and amazing value impressed you during your visit. It would be a pleasure to host you again soon, so please, hurry back.

8/10 Bien

Valerie

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The room was clean and the bed was very comfortable.
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service
Cheap
Stayed 4 nights, didn’t clean the room or replace towels/soap/shampoo.
Séjour de 4 nuits en août 2023
Réponse de General Manager le 8 sept. 2023
Thank you for bringing this to our attention. We sincerely apologize for the oversight regarding the cleanliness and replenishment of amenities during your stay with us. We value your feedback and will be taking corrective action to ensure such issues are addressed promptly. We hope for an opportunity to provide you with a better experience in the future.

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
No frills hotel. Polite staff. Strong smoke smell.
The staff were all very polite and friendly, check in was easy and the WiFi was free and worked well. However, the non-smoking rooms absolutely stank of smoke. When we came back to the hotel the following day someone had been assaulted in the lobby and there was blood everywhere. It was a bit concerning how secure it was.
Séjour de 1 nuit en août 2023

10/10 Excellent

JOSEPH

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and quiet. Staff was awesome. needs a little more care but over all a great place for the price. All sorts of restaurants and right in front of a mall.I would definitely stay again.
Séjour de 1 nuit en août 2023

10/10 Excellent

Tamera

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It is pet/cat friendly which is hard to come by. The cost was just right. Front desk staff was kind and welcoming.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Ronald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice budget hotel
Best price in the area. In the middle of a remodel, but there was little impact. Staff was very helpful. The water pressure was strong, but a bit loud. Fridge was very nice.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Brandon

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Josephine

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The owner was such a great person.
Séjour de 2 nuits en juillet 2023

6/10 Satisfaisant

Darwin

Les points forts : Personnel et service
Les points faibles : Propreté
The property was being redone - our room needed a professional cleaning- there was glue dried on the floor from baseboards being installed- drywall dust under the heater and dirt in the corners. The water in the new tub had been hooked up backwards. It should be real nice when it’s cleaned up cause the new set up - counters, fridge, cooktop,ect, were really nice. At least the bed was clean. They seem to be trying to make it better.
Séjour de 2 nuits en juin 2023

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The room appeared to be recently refurbished and it looked really nice. If all the rooms looked like the one we were in, I definitely would stay there again.
Séjour de 1 nuit en juin 2023

8/10 Bien

Susan

Les points forts : Personnel et service
Hotel under going renovation messy hallways with drywall the flooring pieces of carpet in hallway were sticking up in areas not very safe. Not very pleasant smelling rooms not sure if from construction.
Séjour de 2 nuits en mai 2023

10/10 Excellent

Jovita

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Always Pleasant
Everytime I come to Maryland I stay here. The staff is awesome and my room is always clean and comfortable.
Séjour de 1 nuit en mai 2023

8/10 Bien

Donna, Oxford

Séjour de 1 nuit en mai 2023

4/10 Médiocre

Katarina, Washington

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Total catfishing. The pictures online do not correspond with the facility and the rooms. Also, the place is undergoing renovation, which was not disclosed, the hallway was lined with dirty plastic. The staff was confused about my reservation, I paid in advance for multiple rooms and they were trying to give me a single room.
Séjour de 1 nuit en avril 2023

10/10 Excellent

Amber

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Workers are friendly and will go out of their way to make it a great stay
Séjour de 1 nuit en mars 2023

2/10 Horrible

william w

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Islam. Need I say more? Okay. Creepy staff- staring at my wife like an uncontrollable sex addict, photocopies my cc - I now have to change the card, cheap furnishings - to include the worst hotel bed I've ever had to ly in, dirty, renovations/bang bang bang goes the little hammer - starts at 830AM. This hotel had the nerve to charge as much as the neigboring hotels. Pay the extra five dollars and book else where.
Séjour de 1 nuit en mars 2023

2/10 Horrible

Stephen

Les points faibles : Propreté
This is no longer a Motel 6. It's being converted to a Roadway Inn. Looks like an army barracks.

6/10 Satisfaisant

Jeri

Séjour de 1 nuit en octobre 2022

2/10 Horrible

Darius

Voyage en groupe
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The room was atrocious. None of the linen were clean, and the walls were dingy and had stains. The bathroom was reminiscent of a gas station’s with how dirty it was. I slept there on top of the covers fully clothed including shoes and checked out as soon as the sun rose. Never again
Séjour de 1 nuit en octobre 2022

4/10 Médiocre

DAVID

Voyage d’affaires
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
If you are looking for a bed for the night that is
I was not happy with the condition of the room the beds were ok but the cleanliness of the rooms was not great and we came to find out later that there are always issues there. Had we known this we would have gotten another hotel.
Séjour de 1 nuit en octobre 2022

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Confort de la chambre
Séjour de 2 nuits en octobre 2022

10/10 Excellent

Matthew

Séjour de 3 nuits en septembre 2022

10/10 Excellent

Milagros

Séjour de 1 nuit en octobre 2022

8/10 Bien

Cindy

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 1 nuit en septembre 2022