Avis sur Comfort Inn & Suites LaVale - Cumberland
Comfort Inn & Suites LaVale - Cumberland
1216 National Hwy, Cumberland, MD
Avis
9,4
Exceptionnel
9,4/10
Propreté
9,6/10
Personnel et service
9,0/10
Équipements
9,2/10
Infrastructures et conditions de l’hébergement
9,0/10
Écoresponsabilité
Avis
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
10/10 Excellent
Barbara
19 mai 2024
Barbara
Séjour de 1 nuit en mai 2024
10/10 Excellent
Karen S
Voyage en famille
18 mai 2024
Karen S
Séjour de 1 nuit en mai 2024
8/10 Bien
Thomas
Voyage en famille
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en mai 2024
Réponse de Brandon le 17 mai 2024
Thank you for staying with us and completing a survey regarding your stay. We appreciate your business and look forward to your next visit!
10/10 Excellent
Susan
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 1 nuit en avril 2024
Réponse de Brandon le 17 mai 2024
Thank you for staying with us and completing a survey regarding your stay. We appreciate your business and look forward to your next visit!
10/10 Excellent
Debbie
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Debbie
Séjour de 1 nuit en avril 2024
Réponse de Fred le 2 mai 2024
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again
10/10 Excellent
Ilene
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ilene
Séjour de 1 nuit en avril 2024
Réponse de Fred le 8 mai 2024
Thanks for staying with us and taking the time to give a "shout-out" to our front desk staff. I will be sure to share your review with them.
6/10 Satisfaisant
Mark
Voyage d’affaires
28 avr. 2024
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en avril 2024
Réponse de Fred le 2 mai 2024
Thanks for staying with us and taking the time to share feedback. Please accept my apology for any inconvenience caused to you during your stay. Our fitness center was under renovation during your stay. Renovations are complete at this time. It will be available to you during your next visit
6/10 Satisfaisant
Jola
26 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Jola
Séjour de 1 nuit en avril 2024
Réponse de Fred le 2 mai 2024
Thanks for staying with us and taking the time share some feedback. We appreciate your business and hope to see you again
8/10 Bien
Jennifer
25 avr. 2024
Les points forts : Propreté et personnel et service
Jennifer
Séjour de 1 nuit en avril 2024
Réponse de Fred le 2 mai 2024
Thanks for staying with us and taking the share feedback. My apology to you for the gym being under renovation during your stay. Finally, renovations are complete! We appreciate your business and hope to see you again
10/10 Excellent
Lurbin K
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lurbin K
Séjour de 1 nuit en avril 2024
Réponse de Fred le 21 avr. 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again
8/10 Bien
Jennifer
Voyage en famille
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en mars 2024
Réponse de Fred le 21 avr. 2024
Thanks for staying with us and taking the time to share feedback. Thanks for the kind words for our staff. I will be sure to share your feedback with them. We appreciate your business and look forward to your next visit
10/10 Excellent
Keith
20 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Keith
Séjour de 1 nuit en avril 2024
Réponse de Fred le 21 avr. 2024
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your feedback and hope to see you again
6/10 Satisfaisant
James
Voyage en famille, Voyage d’affaires
20 avr. 2024
Les points forts : Personnel et service
James
Séjour de 1 nuit en avril 2024
Réponse de Fred le 21 avr. 2024
Thanks for staying with us and taking the time to share feedback. Renovations are nearly complete. Be sure to stop in again to see how organized, tidy and clean our hotel typically is.
10/10 Excellent
James
20 avr. 2024
James
Séjour de 1 nuit en avril 2024
Réponse de Brandon le 17 mai 2024
Thank you for staying with us and completing a survey regarding your stay. We appreciate your business and look forward to your next visit!
10/10 Excellent
Terri
12 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terri
Séjour de 1 nuit en avril 2024
Réponse de Brandon le 17 avr. 2024
Thank you for staying with us and completing a survey regarding your stay. We appreciate your business and look forward to your next visit!
10/10 Excellent
Terri
11 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terri
Séjour de 2 nuits en avril 2024
Réponse de Brandon le 14 avr. 2024
Thank you for staying with us and sharing your experience. We are so delighted that you enjoyed everything about your stay! Your wonderful comments have been shared with Owen, Michelle, Fred, and the rest of our staff. We greatly appreciate your business and look forward to your next visit.
10/10 Excellent
Tonya, Bedford
6 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tonya
Séjour de 1 nuit en avril 2024
Réponse de Fred le 6 avr. 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again
10/10 Excellent
William
Voyage en couple
5 avr. 2024
William
Séjour de 1 nuit en avril 2024
Réponse de Fred le 6 avr. 2024
Thanks for staying with us and taking the time to share feedback. So happy to hear you were impressed with the service Owen provided you during your stay. I will be sure to share your kind words with him. We appreciate your business and look forward to your next visit
10/10 Excellent
Dana
5 avr. 2024
Dana
Séjour de 1 nuit en avril 2024
Réponse de Fred le 2 mai 2024
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again
10/10 Excellent
Lindsay
Voyage en famille
16 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lindsay
Séjour de 1 nuit en mars 2024
Réponse de Fred le 2 avr. 2024
Thanks for staying with us and taking the time to share feedback. I will be sure to share your kind words with all of our staff. It takes a complete team effort to provide our guests with the quality experience they deserve. Your feedback affirms this. We appreciate your business and look forward to your next visit
10/10 Excellent
Lauren
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable, quiet and convenient stay
Lauren
Séjour de 2 nuits en février 2024
Réponse de Fred le 1 mars 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to your next visit
10/10 Excellent
Carole
Voyage en famille
15 févr. 2024
Carole
Séjour de 1 nuit en février 2024
Réponse de Fred le 22 févr. 2024
Thanks for staying with us and taking the time to share feedback. Also, thanks for being so understanding with regard to the present renovations taking place. We have tried our best to keep the renovations at a minimal impact on the quality of the overall experience for our guests. Glad to hear your stay was enjoyable and we look forward to seeing you again
2/10 Horrible
MICHAEL
8 févr. 2024
MICHAEL
Séjour de 1 nuit en février 2024
Réponse de Fred le 2 avr. 2024
Thanks for staying with us and taking the time to complete a survey of your stay. I'm always available and open to suggestions for providing a quality guest experience. We appreciate your business and hope to see you again
10/10 Excellent
Angela
Voyage en couple
4 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 1 nuit en février 2024
Réponse de Fred le 22 févr. 2024
Thanks for staying with us and taking the time to share feedback. Glad to hear your stay was enjoyable despite our renovations. Especially happy to hear that you found our Front Desk staff to be "awesome". I will be sure to share your kind words with them! We appreciate your business and look forward to seeing you again
10/10 Excellent
Stephanie
29 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stephanie
Séjour de 1 nuit en janvier 2024
Réponse de Fred le 2 févr. 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and hope to see you again
10/10 Excellent
Kenneth
Voyage en famille
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kenneth
Séjour de 1 nuit en janvier 2024
Réponse de Fred le 2 févr. 2024
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate it
8/10 Bien
Laura
28 janv. 2024
Laura
Séjour de 1 nuit en janvier 2024
Réponse de Fred le 2 avr. 2024
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again
8/10 Bien
Robert
Voyage en couple
24 janv. 2024
Les points forts : Équipements
Robert
Séjour de 1 nuit en janvier 2024
Réponse de Fred le 2 févr. 2024
Thanks for staying with us and taking the time to share feedback. We appreciate your business and look forward to seeing you again
6/10 Satisfaisant
Stanley, Harker Heights
22 janv. 2024
Stanley
Séjour de 3 nuits en janvier 2024
Réponse de Fred le 23 janv. 2024
Thanks for staying with us and taking the time to share feedback. Housekeeping is offered every third day of your stay, or upon request. If you need your room serviced daily, just let us know. We'll be more than happy to oblige.
2/10 Horrible
Ronald
Voyage en couple
22 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ronald
Séjour de 1 nuit en janvier 2024
Réponse de Fred le 23 janv. 2024
Thanks for staying with us and taking the time to share feedback. My apology to you for failing to meet your expectations with regard to our present renovations. Our guests will still receive a clean comfortable room, personable customer service as well as all of our typical amenities. Any work done at the hotel does not continue past 5PM, or on weekends. We appreciate your business and hope to have the opportunity to see you again
10/10 Excellent
Jennifer
14 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Had a great time!
Jennifer
Séjour de 2 nuits en janvier 2024
Réponse de Fred le 23 janv. 2024
Thanks for staying with us and taking the time to share feedback. Very happy to hear your stay was satisfactory and we look forward to seeing you again
8/10 Bien
Jennifer
Voyage en famille
12 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Under construction 1/12/24
Jennifer
Séjour de 1 nuit en janvier 2024
Réponse de Fred le 23 janv. 2024
Thanks for staying with us and taking the time to share feedback. My apology to you for enduring some of our public areas being semi-restricted while our new flooring is installed. Great to hear you found our room conditions acceptable. We appreciate your business and look forward to seeing you again
10/10 Excellent
Joanne
4 janv. 2024
Joanne
Séjour de 1 nuit en janvier 2024
Réponse de Fred le 2 févr. 2024
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate it
10/10 Excellent
Karen
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Karen
Séjour de 2 nuits en décembre 2023
Réponse de Fred le 23 janv. 2024
Thanks for completing a survey of your stay. We appreciate it
10/10 Excellent
Scott, Chino
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Scott
Séjour de 1 nuit en décembre 2023
Réponse de Fred le 23 janv. 2024
Thanks for taking the time to complete a survey of your stay. We hope to see you again
10/10 Excellent
Voyageur vérifié
Voyage en famille
29 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A very pleasant stay!
Voyageur vérifié
Séjour de 3 nuits en décembre 2023
Réponse de Fred le 23 janv. 2024
Thanks for staying with us and taking the time to share feedback. I'm very happy to hear that you enjoyed your stay. We look forward to seeing you again
10/10 Excellent
Kenneth
Voyage en famille
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Kenneth
Séjour de 1 nuit en décembre 2023
Réponse de Fred le 23 janv. 2024
Thanks for completing a survey of your stay. We appreciate it
10/10 Excellent
Sean
Voyage en famille
22 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Sean
Séjour de 2 nuits en décembre 2023
Réponse de Fred le 23 janv. 2024
Thanks for staying with us and taking time to share some kind words. We appreciate your business and look forward to seeing you again
10/10 Excellent
Kim
Voyage en famille
16 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Family trip
Kim
Séjour de 1 nuit en décembre 2023
Réponse de Fred le 23 janv. 2024
Thanks for staying with us and taking time to share feedback. We appreciate your business and look forward to seeing you again
8/10 Bien
stephane
Voyage en famille
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
stephane
Séjour de 1 nuit en décembre 2023
Réponse de Fred le 23 janv. 2024
Thanks for taking the time to complete a survey of your stay. We appreciate it
4/10 Médiocre
Voyageur vérifié
Voyage en famille
10 déc. 2023
Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
No water
Voyageur vérifié
Séjour de 1 nuit en décembre 2023
Réponse de Fred le 13 déc. 2023
Thanks for staying with us and taking the time to share feedback. Please accept my apology for the interruption in water supply during your stay. This was caused by a water line break, for which we had no direct control over. Thanks for being so understanding! We appreciate your business and look forward to seeing you again
10/10 Excellent
Pamela
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pamela
Séjour de 1 nuit en décembre 2023
Réponse de Fred le 13 déc. 2023
Thanks for staying with us and taking the time to complete a survey of your stay. We appreciate your business and hope to see you again
2/10 Horrible
Voyageur vérifié
Voyage en groupe
10 déc. 2023
Les points faibles : Personnel et service
Not a happy camper. No water
Voyageur vérifié
Séjour de 2 nuits en décembre 2023
Réponse de Fred le 13 déc. 2023
Thanks for staying with us and taking the time to share feedback. Please accept my apology for the inconvenience caused to you by the water supply disruption. I will share your feedback with everyone so we can be better prepared for a similar situation in the future. This water supply disruption was a very rare occurrence. I hope you would consider stayting with us again in the future.
10/10 Excellent
Chelsie
Voyage en famille
9 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Stay
Chelsie
Séjour de 1 nuit en décembre 2023
Réponse de Fred le 13 déc. 2023
Thanks for staying with us and taking the time to share feedback. Very happy to hear you were pleased with your stay and enjoyed our breakfast offerings. We appreciate your business and look forward to seeing you again
10/10 Excellent
Tamara
Voyage en famille
9 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tamara
Séjour de 1 nuit en décembre 2023
Réponse de Fred le 13 déc. 2023
Thanks for staying with us and taking the time to share feedback. We appreciate your business and hope to see you again
10/10 Excellent
Ronald
Voyage d’affaires
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ronald
Séjour de 1 nuit en décembre 2023
Réponse de Fred le 13 déc. 2023
Thanks for staying with us and taking the time to complete a review of your stay. We appreciate your business and look forward to seeing you again
10/10 Excellent
Amanda
Voyage d’affaires
28 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amanda
Séjour de 1 nuit en novembre 2023
Réponse de Fred le 2 déc. 2023
Thanks for staying with us and taking the time to share feedback. Very pleased to hear you found our staff to be pleasant and had the opportunity to enjoy our breakfast duruing your stay. We appreciate your business and look forward to your next visit
10/10 Excellent
shaunice
28 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing and we will be back!
shaunice
Séjour de 1 nuit en novembre 2023
Réponse de Fred le 2 déc. 2023
Thanks for staying with us and taking the time to share such a detailed review. We appreciate hearing that you enjoyed your stay. Other travelers will find your review very helpful when making their lodging decisions for this area. We appreciate your business and look forward to your next visit
8/10 Bien
Mark
14 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en novembre 2023
Réponse de Fred le 19 nov. 2023
Thanks for staying with us and taking the time to share your experience. Happy to hear your stay was enjoyable and you were impressed with your amenities and customer service. I am terribly sorry to hear about your car being damaged. Something like this happening is quite shocking to me, given the fact that the Maryland State Police is a block down the street. This is a first! We do appreciate your business and look forward to your fourth visit