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Avis sur The Manor Hotel

3 out of 5
The Manor Hotel
Brecon Road, Crickhowell, Wales

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 36 avis sur 92." "
Note des voyageurs de 8 (Bien), d’après 31 avis sur 92." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 92." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 92." "
Note des voyageurs de 2 (Horrible), d’après 6 avis sur 92." "

8,2/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 Bien

Didier, Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bel hotel
Bel hotel situé un peu en retrait de Crickhowell. Belles prestations

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely welcome and great food. Hotel was perfect for a quiet get away.
Séjour de 2 nuits en mars 2024

8/10 Bien

Justin

Séjour de 1 nuit en février 2024
Réponse de Reception le 10 févr. 2024
Thank you for leaving a review

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023

8/10 Bien

Steve

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Nice hotel in beautiful countryside. Fantastic dinner - well worth dining in - and helpful and friendly staff.
Séjour de 1 nuit en août 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A visit to the Manor
Wonderful food, great location and helpful staff
Séjour de 2 nuits en août 2023

8/10 Bien

Chez

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location for walking. Large rooms and friendly staff.
Séjour de 1 nuit en juillet 2023

8/10 Bien

Michael

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Catherine, Brandon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is an older property, but it was like staying in a small castle. It sits on a hill overlooking a sheep pasture. Behind the hotel is a dog path with tables and an old “wishing” well. The food in the restaurant was absolutely phenomenal. Would definitely stay again.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Adam

Séjour de 1 nuit en juin 2023

2/10 Horrible

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Very disappointed
Everything seemed very good until dinner. We waited an hour or more for starters and were then told that they’d run out of my main course.. They had given the last lamb steak to someone else by mistake and when I chose a chicken dish as an alternative they run out of chicken. By that time we had had enough so we went to our room with a complimentary drink. I wrote to the hotel after speaking with one of their employees who apologise profusely but the reply I have received from the hotel is completely unacceptable. I wouldn’t recommend this hotel sadly to anybody. Geography is no substitute for good service!
Séjour de 1 nuit en mai 2023

10/10 Excellent

Mary

Séjour de 1 nuit en mai 2023

4/10 Médiocre

Voyageur vérifié

Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Room was very basic and needed updating. It was also not very clean. There was dust everywhere and the bathroom had not been cleaned properly (hair everywhere). They tried to charge my card after I had checked out even though I had already paid for the room. I also used the gym which I had to pay £6 to use and it was disgusting, I dont think it had been cleaned or updating for years! Although the staff were friendly - I had a really dissapointing stay and think that you are only paying for the view.
Séjour de 2 nuits en mai 2023

10/10 Excellent

Cora

Séjour de 1 nuit en mars 2023

8/10 Bien

Maria

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed for one night and arrived very late. No one there to check us in but key left on the reception table and we found the room ok. No option for breakfast in the room but on the whole a nice stay
Séjour de 1 nuit en mars 2023

8/10 Bien

Johnny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Our room smelt of mothballs so badly we had to keep the windows open continually throughout our stay. The next morning we informed the hotel breakfast staff who asked how our stay was but there was no change again that night. On the second day my wife developed a cough..
Séjour de 2 nuits en mars 2023

10/10 Excellent

Lucy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Such a comfortable break. Food was amazing, the ribeye steak was fantastic. Very friendly staffs
Séjour de 1 nuit en mars 2023

2/10 Horrible

Steve

Séjour de 1 nuit en mars 2023

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tired, in need of work
The hotel is tired. It says it was recently refurbished and you could see that new bathrooms had been installed but they haven’t been done well at all. The rooms themselves don’t seem to have been touched in a while. When we arrived the room we were given as a ‘deluxe double’ wasn’t worth the money at all. It was dingy and miserable with cheap looking decor. I went to open the curtains to let more light in, only to reveal more wall! I was so disappointed as I thought this would be the best hotel in the area. The only saving grace at this hotel was the staff. So helpful, so kind and as accommodating as they could possibly be. The lady on reception couldn’t have been more helpful when I raised the room issue with her. She showed me two other rooms they had available and let me choose. The room we had in the end was the best of a tired bunch
Séjour de 1 nuit en février 2023

8/10 Bien

Prem

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel & services brilliant. But we had a near miss as our 3 year old able to squeeze through tall Stair case on the way to room from reception - It was just a milli second the the mum pulled her out. Leaving it like that will be an accident waiting to happened. I do not see the big gap on the grill about 2.5 Foot height & about 1 foot width- Easy mistake
Séjour de 4 nuits en janvier 2023

10/10 Excellent

RichieNolan, Cardiff

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful time, room was spacious, staff were friendly and the staff were great with my five y ear old daughter... The bed was huge... slept really well. Would definitely stay again!
Séjour de 1 nuit en novembre 2020

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
Very nice hotel with amazing views and breakfast. However, due to the age of the hotel it was very loud. I woke up anytime anyone walked by our room. This coupled with the uncomfortable beds didn’t make for a great night’s sleep for me but for heavier sleepers it might be fine.
Séjour de 1 nuit en septembre 2020

10/10 Excellent

JOSEPH

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020
Réponse de Charlotte le 6 oct. 2020
Thank you for marking us 10 out of 10. We hope to see you return again soon.

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
country house with a view
Ideal to get away from everything with fantastic views over the valley, the place is ideally situated to go and explore the Brecon Beacons and the amazing breakfast will set you up for the day, staff were excellent despite all of the COVID restrictions and I will make sure to try and stay here again when I am back in the area
Séjour de 1 nuit en septembre 2020
Réponse de Charlotte le 6 oct. 2020
Thank you for taking the time to give us some feedback about your recent visit with us and thank you for your kind comments. All the best and hope to see you again

10/10 Excellent

S M J

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to stay - food is excellent!
My husband and I stayed for five nights and really enjoyed our stay. Staff were very friendly, the hotel grounds were lovely and it was a great base to explore the area. The breakfasts were excellent, with lots of choice. We stayed for dinner on three of the nights and all the food was excellent. We asked for a room with a view in advance and were given one - the bed could have been a bit more comfortable and, although during COVID, housekeeping is not carried out every day, fresh towels and toiletries were provided on request. All in all a great stay and we would return.
Séjour de 5 nuits en septembre 2020
Réponse de Charlotte le 6 oct. 2020
Thank you for taking the time to write a review of your recent stay with us. I am glad to hear that you enjoyed your stay and your food with us. We would love to see you return again in the near future.

8/10 Bien

John

Les points forts : Propreté, personnel et service, confort de la chambre
Staff and food amazing, but some aspects need work
Honest review We stayed during covid restrictions and I booked this hotel specifically because it had a pool (which other hotels we stayed at were open) but the pool was closed so this was a big disappointment the room itself was large and the bed was comfortable and the bedding lovely BUT the bathroom and toilet need a complete refit, a cupboard in there was fixed in the cheapest way possible with a clasp and padlock, surely you could have found a nicer way to fix it However the staff were lovely Sunday lunch was amazing and one of the best I’ve had (except my own) The price I paid for the room would have been worth it if the pool and spa was open In this case I think it was overpriced, however I do appreciate that the hotel industry has been hit hard this year and more staff are needed for less customer turnover so increased prices is what we may need to get used to for a while
Séjour de 2 nuits en septembre 2020
Réponse de Charlotte le 6 oct. 2020
Thank you for taking the time to give us some feedback about your recent stay with us. I am sorry to hear that you were disappointed with the pool being closed. Once the restrictions have been lifted a bit more, we will aim to reopen our leisure facilities so that our guest can get the most out of their stay and relax in our pool, jacuzzi and sauna. We do hope you will return to us again one our leisure has reopened.

6/10 Satisfaisant

Voyageur vérifié

Séjour de 1 nuit en septembre 2020

6/10 Satisfaisant

Catalina

Les points forts : Confort de la chambre
Is ok could be much betted
Lovely building but like any old building is in dire need of an overhaul. Staff very friendly but here arw the things that brought my overall rating down. I know covid has changed how many things work and that is fine ... unable to provide the continental the normal way we were asked.to prebook our cold part of the breakkie so we did. Arriving on time on a prebooked breakki i find rather disappointing having to wait for over 15 minutes and on the second day not even getting the whole.lot in one go. Sugar missing no jam no cuttlery! Luke warm coffee. Not impressed. The poached egg on the first day was shocking! A child can make a better one.. and the hash brown on the second day filled w oil that tasted like old overused oil. Bacon overcooked... hubby wasnt best impressed either. We only had dinner there one night. So much for the culinary awards! I appreciate operaring a reduced menu due to.covid but again... not much choice and my gammon was not the best. Plate had water on it and the egg was so oily it was shocking. Nice puddings though. Room wise .. well room.spacy enough and comfy enough but the barhroo. Was rather odd. There is a step on it so when you wake up middle of the night you may fall cause of it. The bath too high so for a short person like me rather hard to get in or out. Would i stay there again? Not sure. At first it all looked amazing but it all went downhill. Maybe things were better before covid19 not sure.
Séjour de 2 nuits en septembre 2020
Réponse de Charlotte le 6 oct. 2020
Thank you for taking the time to give me some feedback on your recent stay with us. I am sad to hear that you didn't have such a good experience during your stay and I would like to apologise for this. A few mistakes were made, and this shouldn't have happened as this is not normal procedure. I do hope that you would consider returning to us again in the future so that we can show you a different experience. Maybe we could offer you a room at the front of the hotel with a beautiful view of the mountains. We hope to see you again

10/10 Excellent

James

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2020
Réponse de Charlotte le 6 oct. 2020
Thank you for giving us 10 out of 10 and we hope to see you again in the near future.

6/10 Satisfaisant

Simren

Voyage en famille
Les points forts : Propreté
Nice hotel. A bit dated
The hotel is nice and well located. We stayed in room 10 which I would avoid. The bathroom was really dated, the view was of a water tank and there was a constant humming sound from some sort of ventilation system outside the room.
Séjour de 2 nuits en août 2020
Réponse de Charlotte le 6 oct. 2020
Thank you for taking the time to give me some feedback about your recent stay with us. Some of our bathrooms have not yet been refurbished and have been put on hold for the time being. Once we are able to we will aim to do some more renovations, we are currently refurbishing our lounge as you may have seen. We would like to see you return again in the future and maybe we could offer you one of our rooms at the front of the hotel so that you can appreciate the fantastic views that we have.

8/10 Bien

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
quite , picturesque not intrusive but friendly staff
Séjour de 1 nuit en février 2020

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
pictures on the website are sadly flattering. Pool area is not as clean or nice as made out in the photos. The hotel is used for functions and this seems to be their priority rather than the guests staying there. Sadly the room we were in heard every bit of music from the party they were hosting and there was no warning given to us.
Séjour de 2 nuits en janvier 2020

10/10 Excellent

Mr A T P

Séjour de 2 nuits en janvier 2020

8/10 Bien

Francine

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Relaxing stay
Stayed last minute on business, I had a very comfortable bed and a lovely big bath. Reception were lovely and very warm welcoming
Séjour de 1 nuit en décembre 2019

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Booked due to them having a gym, surprised as I hadn’t came across the place before, amazing view across the valley and luxurious place all round, will definitely be back
Séjour de 1 nuit en octobre 2019

8/10 Bien

Helen

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en octobre 2019

10/10 Excellent

Judith

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
will book again
Room - clean, spacious, comfortable, amazing huge bed! Food - OUTSTANDING!!! eggs perfect in the morning, nice coffee, good variety on evening menu, great portion size no negatives Gym and pool - smaller than it looks in the photos but well equipped and clean
Séjour de 3 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2019

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Was fabulous we love it. Good food and clean place with great service.
Séjour de 2 nuits en juin 2019

8/10 Bien

Jennifer

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en mai 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2019

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Happy & relaxed stay
Beautiful 4 poster bed overlooking the most amazing views. Breakfast is very good and we loved the porridge and full welsh breakfast. Our toddler loved the buttermilk pancakes. Lovely pool and hot tub and steam and sauna. Relaxed retreat. Very friendly will be returning.
Séjour de 1 nuit en avril 2019

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2019

10/10 Excellent

suzanne, lancashire

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
The lady who checked me in was lovely. allowed me to check out late and uprgraded my room because I was having a disaster of a day! she was really nice
Séjour de 1 nuit en mars 2019

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en mars 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en février 2019

10/10 Excellent

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
The staff were very friendly and helpful and the food in the restaurant was very good. Would definitely stay again.
Séjour de 1 nuit en septembre 2017

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Confort de la chambre
No rooms a
There was no room at the hotel despite having booked and received confirmation. I shall not be using your site again
Séjour de 2 nuits en août 2017

8/10 Bien

ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
business visit. room comfortable. Staff friendly. views amazing. good breakfast.