Chambre Supérieure | Minibar, coffres-forts dans les chambres

Avis sur Punta Blanca Beach House

3.5 out of 5
Punta Blanca Beach House
Fraccionamiento Santa Fatima, Manzana 3, Lote 1, Costa Mujeres, QROO

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 45 avis sur 63." "
Note des voyageurs de 8 (Bien), d’après 7 avis sur 63." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 63." "
Note des voyageurs de 4 (Médiocre), d’après 3 avis sur 63." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 63." "

8,8/10

Propreté

8,8/10

Personnel et service

8,2/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Julien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Endroit unique sur une plage de sable blanc encore sauvage. Le site et les chambres sont magnifiques. Le personnel est très sympa et le petit dejeuner excellent. Les repas sont très bons et heureusement car il n'y a pas d'autre restaurant à proximité !
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Eric

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2024

8/10 Bien

Genaro

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy tranquilo el lugar , solamente los baños huelen a caño. Nos merimos a la alberca de una de las habitaciones superiores , se derramo agua hacía el balcon de la recámara y se metio a la habitacion.
Séjour de 1 nuit en avril 2024
Réponse de Punta Blanca Beach House le 19 avr. 2024
Hola Genaro Gracias por tus comentarios. Lamentamos los inconvenientes experimentados durante tu estancia. Tomaremos medidas para mejorar la situación de inmediato y asegurarnos de que tu próxima visita sea mucho más placentera. Esperamos tener la oportunidad de recibirte nuevamente y brindarte una experiencia excepcional.

10/10 Excellent

Puneet

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property. The view of the property and the property is very good.
Séjour de 1 nuit en mars 2024
Réponse de Punta Blanca Beach House le 19 avr. 2024
Dear PuneetIt's wonderful to hear that you enjoyed the place and our service. We are looking forward to your return.

10/10 Excellent

Juan, jackson hts

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love punta Blanca beach house always relaxing! Food was great and staff was amazing
Séjour de 2 nuits en mars 2024
Réponse de Punta Blanca Beach House le 19 avr. 2024
Dear JuanWe are happy to have been part of an incredible experience for you. We look forward to welcoming you again soon.

10/10 Excellent

Nicholas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet, small, luxury property.. nestled in a nice area on the beach. Room was great.. even arrived early and the staff made accommodations! Great food on the menu with a quality staff! Would highly recommend if you enjoy relaxing and quality food!!
Séjour de 1 nuit en mars 2024
Réponse de Punta Blanca Beach House le 19 avr. 2024
Dear Nicholas We are glad to have met your expectations and provided a positive experience. We are excited for your next visit.

10/10 Excellent

Lindsay

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A quiet haven amidst the party hub that Cancun is known for. The small size added a personal touch to my stay and the food was superb.
Séjour de 5 nuits en mars 2024
Réponse de Punta Blanca Beach House le 7 mars 2024
Thank you for your kind words! We work hard to make each visit special and enjoyable. We hope to see you again.

10/10 Excellent

Daniel

Quaint boutique hotel. Excellent alternative to the big resorts. Friendly and helpful staff. Highly recommend.
Séjour de 2 nuits en février 2024
Réponse de Punta Blanca Beach House le 7 mars 2024
It's wonderful to hear that you enjoyed the place and our service. We are looking forward to your return.

10/10 Excellent

Eric

Looking forward to our next visit!!
I have only written a couple reviews on Hotels.Com. I’m writing today because we loved our stay here. It is everything they advertise. We were treated far better then any 5 star I have been too recently. The staff weren’t overwhelmed and had plenty of time for there guests, we waited for nothing. Mauricio was always watching us making sure everything was perfect. All the staff were fantastic. The Hotel is clean and well cared for. It is eco friendly and so relaxing. We enjoyed all the food we ordered it was very well prepared and presented. We can’t wait to visit again.
Séjour de 1 nuit en février 2024
Réponse de Punta Blanca Beach House le 7 mars 2024
Thank you for your kind words! We do our best to make our customers feel well attended. We look forward to having you back soon.

10/10 Excellent

Sergio Humberto

Séjour de 1 nuit en février 2024
Réponse de Punta Blanca Beach House le 7 mars 2024
It's a pleasure to receive comments like yours. Thank you for the compliment! We are eager to see you again.

4/10 Médiocre

Krishnakumari

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
We reached at the property 2:00AM and noone at the reception to check us in We slept in the car and staff arrived at 7 and they helped us for check in.
Séjour de 3 nuits en janvier 2024
Réponse de Punta Blanca Beach House le 31 janv. 2024
Dear Krishnakumari We sincerely regret the experience you had upon your arrival at the property. We understand the importance of having a 24-hour reception, and we want to inform you that, as part of our published policies, we currently do not offer overnight reception services. We are actively working on improving communication and coordination for situations like yours. It deeply saddens us to learn that you did not have a good experience. We want to extend our apologies for any inconvenience caused.Despite multiple attempts, we were unsuccessful in reaching you, and we regret that our communications went unanswered.We appreciate your patience and understanding. If there's anything we can do to make amends for this experience, please do not hesitate to let us know. We value your feedback and hope to provide you with a more positive experience in the future.

8/10 Bien

Bernhard

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wir haben 3 Nächte hier verbracht. Ein schönes kleines Hotel mit einem schönen Strand. Bequeme Strandliegen und feiner weißer Sand. Das Zimmer war sehr groß und sauber. Leider gibt es in der Umgebung absolut nichts. Ohne Auto ist man auf das begrenzte Angebot im Restaurant angewiesen. Die Speisekarte ist sehr übersichtlich und die Qualität mittelmäßig. Der Service jedoch sehr aufmerksam und freundlich.
Séjour de 3 nuits en janvier 2024
Réponse de Punta Blanca Beach House le 1 févr. 2024
Agradecemos sinceramente tus comentarios sobre tu estancia de 3 noches en nuestro hotel. Nos alegra saber que disfrutaste de nuestra encantadora playa, cómodas tumbonas y la arena blanca y fina. También agradecemos tus elogios sobre la amplitud y limpieza de la habitación.Lamentamos escuchar que la oferta gastronómica en la zona fue limitada. Tu retroalimentación es valiosa, y la tomaremos en cuenta para mejorar la experiencia culinaria. Nos complace saber que, a pesar de esto, recibiste un servicio atento y amable por parte de nuestro equipo.Apreciamos tu visita y tus comentarios, y esperamos tener la oportunidad de brindarte una experiencia aún más placentera en el futuro.

10/10 Excellent

walter

Séjour de 5 nuits en décembre 2023
Réponse de Punta Blanca Beach House le 1 févr. 2024
Walter ¡Es un gusto escuchar que disfrutaste de todo! Esperamos recibirte nuevamente pronto.

6/10 Satisfaisant

POORNA

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
PT
There were mosquitoes in the room, even though they provided mosquitoes repllents but no use, bathroom is congested. The breakfast is limited per person and service is very slow.
Séjour de 2 nuits en décembre 2023
Réponse de Punta Blanca Beach House le 1 févr. 2024
Sentimos que tu estancia no haya sido satisfactoria. Apreciamos tus observaciones y estamos trabajando activamente para abordar los aspectos que mencionaste. Esperamos que en tu próxima visita puedas experimentar una mejora notable en tu experiencia

8/10 Bien

Omar

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Nice stay at Punta Blanca Beach House. Spacious rooms and nicely decorated. For the price I would have expected more service.
Séjour de 2 nuits en décembre 2023
Réponse de Punta Blanca Beach House le 1 févr. 2024
Thank you for choosing Punta Blanca Beach House for your stay. We appreciate your feedback and are pleased to hear that you found our rooms spacious and nicely decorated.We regret that you felt the level of service did not meet your expectations given the price. Your comments are valuable, and we will use them to enhance our offerings and provide a more satisfying experience in the future.If there's anything specific you would like us to address or improve upon, please feel free to share more details. We value your input and hope to welcome you back for an even more enjoyable stay.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Punta Blanca Beach House le 1 févr. 2024
¡Es un gusto escuchar que disfrutaste de todo! Esperamos recibirte nuevamente pronto.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Punta Blanca Beach House le 1 févr. 2024
¡Es un gusto escuchar que disfrutaste de todo! Esperamos recibirte nuevamente pronto.

10/10 Excellent

Eija Anneli Louise

Séjour de 2 nuits en novembre 2023
Réponse de Punta Blanca Beach House le 1 févr. 2024
¡Es un gusto escuchar que disfrutaste de todo! Esperamos recibirte nuevamente pronto.

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location
We had a great vacation here, when you want to get away from the busy strip and just relax and enjoy the ocean breeze and the great sunrises and a quiet atmosphere. Everybody was very accommodating at the facility, however the drinks were limited at the bar but we may do. I would recommend shuttle transportation to and from because our experience wasn't too good with the the extortionate police that would stop you and hold your license till you give them cash. I would suggest telling them you only have a credit card and you will pay the ticket at the police station, make sure you get their name and badge number photos and videos are also very helpful. We did go out to a restaurant on the water called flamingos. The location was nice but the food was so so and again the prices were way out of range.
Séjour de 4 nuits en octobre 2023

10/10 Excellent

JEANNE

Séjour de 1 nuit en septembre 2023

10/10 Excellent

TJ

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All the staff was great, and the area was really clean
Séjour de 4 nuits en juin 2023
Réponse de Gracias le 29 sept. 2023
thank you for your lovely words, hope to see you soon nex time

10/10 Excellent

Amanda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Loved our stay!
We really enjoyed our stay, and the food was delicious. The service was excellent, and the view was amazing!
Séjour de 4 nuits en juillet 2023
Réponse de Gracias le 29 sept. 2023
thank you for your lovely words, hope to see you soon nex time

10/10 Excellent

Yesenia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Me and my entire family enjoyed our stay at Punta Blanca. The beach is just outside your door! Breakfast was nice overall great place to relax. FYI if your looking to go out you definitely need to rent a car the closest store is about 20 minutes away. There is nothing around there very secluded area.
Séjour de 5 nuits en juin 2023

8/10 Bien

Tiffany

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
View was gorgeous but very far from everything
Séjour de 3 nuits en mai 2023
Réponse de Gracias le 23 juin 2023
Hola Tiffany agradecemos el tiempo en escribir tus comentarios, esperamos hospedarles nuevamente pronto!

10/10 Excellent

Marilyn

Séjour de 3 nuits en mai 2023
Réponse de Gracias le 23 juin 2023
Hola Marilyn agradecemos el tiempo en escribir tus comentarios, esperamos hospedarles nuevamente pronto!

10/10 Excellent

Josh

Séjour de 1 nuit en mai 2023
Réponse de Gracias le 23 juin 2023
HolaJosh agradecemos el tiempo en escribir tus comentarios, esperamos hospedarles nuevamente pronto!

2/10 Horrible

Christina

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Am liebsten würde ich null Sterne geben , so etwas haben wir noch nie erlebt . So viel Unfähigkeit ist eigentlich garnicht möglich . Das Hotel mit seinen wenigen Zimmern liegt an einem idyllischen Strandabschnitt abseits der Touristenmassen . Es ist eigentlich ein Juwel , die Unterkunft bietet auch traumhafte Zimmer mit Blick aufs Meer . Jedoch kann man das alles nicht genießen, aufgrund der Unfähigkeit des Managements. Fangen wir beim Essen an , es gibt eine Speisekarte, jedoch sind die meisten Gerichte nicht verfügbar . Auch nach Beschwerde hat man es nicht geschafft alle Lebensmittel aufzufüllen die man für die Gerichte benötigt . Zudem sind die Portionen klein , teilweise nicht schmackhaft und total überteuert . Als Fruitbowl haben wir klein geschnittene noch gefrorene Früchte bekommen . Durchfall ist hier natürlich vorprogrammiert. Wenn sie mit Kindern reisen haben sie hier ein echtes Problem . Denn es gibt kein einziges Gericht für Kinder . Die Pancakes zum Frühstück waren während unseres Aufenthaltes immer aus . Die Bilder vom Essen auf der Internetseite entsprechen nicht der Realität. Das Frühstück war bei uns im Preis inbegriffen und eine absolute Frechheit. Wir haben dann den Entschlussgefasst mit einem Taxi in einen Supermarkt zu fahren . Jedoch wäre dies aufgrund der Abgelegenheit des Hotel sehr teuer . Eine Mitarbeiterin war dann so freundlich und har uns mit ihrem eigenen Auto gefahren . Hier haben wir dann erstmal eingekauft um uns zu verpflegen . In de…
Séjour de 3 nuits en avril 2023
Réponse de Enrique Gutierrez General Manager le 14 avr. 2023
Wir bedauern aufrichtig Ihre Enttäuschung über Ihren Aufenthalt in unserem Punta Blanca, sind Ihnen jedoch sehr dankbar, Ihren Kommentar geteilt zu haben, da sie uns helfen, besorgniserregende Bereiche zu identifizieren und schnellstmöglich zu handeln, um die zukünftigen Erfahrungen unserer Gäste zu verbessern. Wir bedauern sehr zu lesen, dass Sie mit der Erfahrung in unserem Restaurant enttäuscht waren. Bei Punta Blanca wissen wir, dass die Mahlzeiten einen wichtigen Aspekt der gesamten Urlaubserfahrung darstellen und möchten Ihnen von daher versichern, dass wir Ihre Eindrücke bezüglich unseres Services sehr ernst nehmen.Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.

8/10 Bien

LAURA

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2023

10/10 Excellent

Kristin

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en mars 2023

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This place is GORGEOUS. It’s literally right on a stunning beach. The staff works their buns off trying to make your stay as nice as they can. Love them! It’s a new business and they are working some things, so keep that in mind. It’s an Eco Resort, not an all inclusive place full of frills. They aren’t trying to be something that they are not, and please don’t expect it of them either. If you are the kind of traveler that loves nature, photography and remote Caribbean beaches like I do, this is your spot! That being said, this place is OFF the grid. It will cost you $60 usd each way to go to town. I thought that I would be able to walk to the nearest resorts and have more food options. This is not the case, as they won’t let you in. If you’re coming for more than a few days, I’d have a transportation plan. I’m not recommending that you drive in town (craziness), but it may be worth renting one to just go between the resort to the more populated area that is on a paved road. Then get a shuttle to go around. Food wise, they are cooking in an outside kitchen and there is only one cook. If you’re a large group, it’s hard to get the food out all at the same time. They were super accommodating when it came to substituting items and that was helpful so as not to feel like you’re eating the same thing every day. I feel like the kitchen is their biggest challenge right now. Running a daily special might help make people feel as though there are more options too. I’ll be back! ❤️
Séjour de 12 nuits en février 2023
Réponse de Punta Blanca FrontDesk le 21 févr. 2023
Thank you very much for your feedback, we are looking forward to welcome again, be sure we will work on our opportunity areas for you to feel like in home

10/10 Excellent

Adan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you are looking for a place to be away from the noisy crowd, this is it! It is true that the small track of bumpy road but is not something to be worry about. Area is very safe. We had a wonderful time at this hotel, Absolutely great experience! Very peaceful, rooms are amazing.All the staff makes you feel like you are family. Our server Ruben, took cake of us with an outstanding service. All the staff makes you feel welcome and important. I will definitely recommend this hotel to friends and family and we are coming back for sure!
Séjour de 3 nuits en février 2023
Réponse de Punta Blanca le 21 févr. 2023
Hi AdanThank you very much for your comment.We are pleased to know that we have met your expectations and that your stay was pleasant.We look forward to your visit soon, to live a great experience again.Thank you!administrationPunta Blanca

10/10 Excellent

Pamela, Sherwood Park

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This is a truly incredible property, however there are some elements of the experience that are not living up to the "luxury" part of "eco-luxury" in how the hotel describes itself. First of all, I would not hesitate to come back here for another stay! The beach is amazing, we enjoyed the food, and the staff are all so friendly and helpful. If you're coming to stay here, you need to come in with the right expectations - this is not a 5-star resort, nor is it trying to be. The shower pressure leaves a lot to be desired, the water may randomly not work for periods of the day, and getting hot water for your shower is like winning the lottery. Towels and facecloths will be heavily stained from previous guests, though they were obviously washed (just not stain treated or bleached). But the setting is second to none. You'll be sitting in your rooftop pool staring out at the ocean and beach in one of the most idyllic places you'll ever be. You'll enjoy the softest, whitest sand beach with only a handful of other people around...and all of them a respectable distance away since the beach has tons of room for everyone staying at this smaller property to really spread out. The food is delicious. If you're staying for longer than a few days, you'll probably start repeating menu items but you won't mind since everything is great. It's reasonably priced, which is a great thing since you'll probably be eating all your meals here given the remote location.
Réponse de Punta Blanca le 21 févr. 2023
Hello PamelaThank you very much for your comment.We will be working on improving the observations you give us, we are committed to improving these details, so that on your next visit you have a totally pleasant stay.Thank you

2/10 Horrible

Martha

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This property would have been ok if #1 was told it is out where nothing is at. And very limited food. To get here, prices were all over the place from 100 a person to 125. The ants in the kitchenette where crazy. And the price I paid for my room was insanely different the a friend that I met. They ran out of food which made the very limited food even more limited. Sunday was so busy because of the day pass people that the worker's were throwing up at night because they had worked all day and were dehydrated. I know it was the winter but we went for the pool on the roof tops which we couldn't us because they were so cold. The stairs getting to the pool is a lawsuit waiting to happen with no rails and skinny. I could go on. I will not ever return. I got robbed on what I paid for this hotel.
Séjour de 5 nuits en février 2023
Réponse de Punta Blanca FrontDesk le 9 févr. 2023
¡Hola madame Martha! Thank you very much for your feedback, be sure we will be working on the oportunities areas you mentioned.Best Regards.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect couple getaway
I have never been to mexico before and this was a completly random choice and im SO GLAD i stayed here. My boyfriend and i stayed for 4 nights and loved every moment of it! The room is beautiful with its own mini kitchen and pool. The food is amaziiing i could eat all day at this place. We were on a bloody mary spurge, we had so many but they make all kinds of good drinks. You walk out of your room right onto the beach, it was a little windy but the ocean is gorgeous and we spent lots of time out there and lounging on the beach. It wasnt too crowded which is the reason i picked here, i wanted to stay away from the crowd. There was not alot of activity options nearby because of the weather. Make sure to bring your own sunscreen/goggles/bug spray and such or you will need to take a trip into town. The staff are the NICEST people, they made the stay that much better. I also recommend the in room massage!
Séjour de 4 nuits en janvier 2023
Réponse de Fernando Tzec le 29 janv. 2023
Dear guest,Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Punta Blanca.We are pleased to read your kind comments about your stay with us and that our amazing associates took care of every detail and request you asked for.We will be happy to host you again!With kind regards,Fernando TzecGeneral Manager

10/10 Excellent

Daniel

Séjour de 3 nuits en janvier 2023

10/10 Excellent

Emily, St. Albans

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a cute little place- very off the beaten path on a beautiful quiet beach. Staff was super friendly and accommodating. They were also very responsive on text messages. This is one building with what seemed to be about 10 rooms. Definitely ask for an ocean view upstairs room. The plunge pool on our rooftop was small and cold but we loved hanging out up there until the bugs got us! The restaurant on site is sufficient and yummy, but if you have special wants for snacks or drinks you should bring them along as it's pretty remote. I would definitely return.
Réponse de Fernando Tzec le 16 janv. 2023
Dear Emily,Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Punta Blanca.We will be happy to host you again!With kind regards,Fernando TzecGeneral Manager

6/10 Satisfaisant

Barbara

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Let’s start with the cons: Service. That’s it. Everything else is so great and it could be a perfect experience. I never saw such a great beach with white sand and great interior design. I also appreciated the concept of „eco luxury“, however the luxury needs a certain level of professional service. But sorry I just won’t go back even if this was the nicest beach: our tap could not be fixed in 3 days so we constantly heard it at nights. We ordered a taxi (a day before) to catch our flight back and they forgot to order it. We once waited 2 hours for 3 tacos, because they forgot our order. Also there was no feeling of hospitality, even if the individual persons were nice, it still was a huge disappointment. Great was: - The New Year’s Eve 4 course dinner - so delicious and cooked with intense flavour and great local ingredients! - The beach itself. - the interior design - how calm and hidden the beach was All in all I‘d recommend not to go here, even if the pictures are so pretty, if you’d like to experience hospitality, search further :(
Réponse de Fernando Tzec le 16 janv. 2023
Dear Barbara,Thank you very much for the time you took to express your comments about your stay. I sincerely regret that your satisfaction was affected by service.It is important for us to identify opportunities for improvement with the aim to sustain ourexceptional service. We would be honored to transform your negative experience into a memorable stay in the nearfuture.Kind regards,Fernando TzecGeneral Manager

4/10 Médiocre

María de jesus Salomón

Séjour de 2 nuits en décembre 2022

10/10 Excellent

Juan, jackson hts

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel right on the beach, very quite and private
Réponse de Punta Blanca FrontDesk le 24 déc. 2022
Hola Mr. JuanThank you for your review, we are always looking into improve our service and your experience.Best Regards.

10/10 Excellent

Alfonso

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The property is about 40 mins from Cancun and 55 mins from hotel row. That being said you can still plan activities and get picked up or use the hotel driver to get around. The property is just as described, eco-luxury. The rooms are very spacious and have everything you need inside them. The food and service was first class and I would stay here again!
Séjour de 3 nuits en octobre 2022
Réponse de Punta Blanca FrontDesk le 31 oct. 2022
¡Hola Alfonso!We are glad you enjoyed your stay here, please be sure we will constantly be improving, we hope you decide to visit us again.Regards.Axel from Punta Blanca.

8/10 Bien

Miriam

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Die Unterkunft ist sehr schön, wenige Zimmer, direkt am Strand, ruhigere Gegend, Zimmer sind toll mit eigenem Pool, das ist wirklich perfekt. Essensauswahl und die Preise dazu, sind nicht so gut. Verlangen nach "Tipp" ist unpassend, man will geben, wenn man es möchte und nicht wenn man muss.
Séjour de 2 nuits en octobre 2022
Réponse de Punta Blanca FrontDesk le 19 oct. 2022
Dear, MiriamThank you so much for your review, be sure we will work in our opportunity areas for you to have a better service, we will be happy to welcome you back again.Regards.Axel from PuntaBlanca

10/10 Excellent

Brant

Séjour de 6 nuits en octobre 2022

10/10 Excellent

Aniss

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en septembre 2022

10/10 Excellent

Rocio, Waukegan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was such a great experience! Everyone went above and beyond to keep us happy! A big shout out to Fer, the driver from the property, and all the cooks and servers! I will totally come back to stay here. The only down side was the distance to downtown or any other activities.
Séjour de 3 nuits en septembre 2022
Réponse de Fernando Tzec le 4 oct. 2022
Dear Rocio,Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Punta Blanca.We will be happy to host you again!With kind regards,Fernando TzecGeneral Manager

10/10 Excellent

Latonya Monnek

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was nice
Séjour de 4 nuits en septembre 2022
Réponse de Fernando Tzec le 26 sept. 2022
Dear Latonya,Thank you for your review about your stay in Punta Blanca, it has been a delight to host you. It would be an honor to have you back for another great stay.Sincerely,Fernando TzecGeneral Manager

8/10 Bien

Elizabeth

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Really is paradise
I had somewhat low expectations because hotels that look lovely online often seem a lot less so in person. But the rooftop deck with tiny dunking pool, the hammock, the deck chairs, the balcony with the ocean view, the situation right on the beach -- all were dreamy. I should have prepared better--more Spanish phrases, and a better plan for getting to and from the hotel. It's not at all simple to get a ride back to the airport, so plan that in advance! The food was okay but the service was almost adorably terrible. The drink were cheap and terrific, though, and it doesn't do my soul good to nitpick paradise. This place really is gorgeous!
Séjour de 1 nuit en septembre 2022
Réponse de Fernando Tzec le 26 sept. 2022
Dear Elizabeth,Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Punta Blanca.Best regards.Fernando TzecGeneral Manager

4/10 Médiocre

Israel

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
The property was not what it showed to be in person. The food was not good and made me and girlfriend sick. The menu was very limited. The chairs in the beach was not cleaned daily and there was hardly any bottled water. It was over priced and we left two days early from vacationing at the beach house. Not a place to stay.
Séjour de 7 nuits en septembre 2022
Réponse de Fernando Tzec le 26 sept. 2022
Dear Israel,Thank you very much for the time you took to express your comments about your stay. I sincerely regret that your satisfaction was affected by service.It is important for us to identify opportunities for improvement with the aim to sustain ourexceptional service. We would be honored to transform your negative experience into a memorable stay in the nearfuture.Kind regards,Fernando TzecGeneral Manager

10/10 Excellent

Jenna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Punta Blanca was amazing! The views and calm were great. It is a bit of a ways out, but worth it for the serenity! The staff was FANTASTIC! So kind and helpful, and the food was great too!
Séjour de 3 nuits en septembre 2022
Réponse de Fernando Tzec le 15 sept. 2022
Dear Jenna,Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Punta Blanca :)We will be happy to host you again!With kind regards,Fernando TzecGeneral Manager

2/10 Horrible

Iye

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en septembre 2022

10/10 Excellent

Teanna

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This boutique hotel is small and perfect for those that just want to relax. The staff were all so amazing and friendly, you feel like family. We rented the ocean view private pool room and everything about it was perfect. We laid on the roof top deck and watched the stars while the ocean breeze surrounded us. You feel like you are in your own private peaceful paradise even though there is plenty of activities and nightlife nearby for those that choose to venture out. The beach had very little sargassum unlike the beaches we had visited a few days before in Tulum. The food at the onsite restaurant was some of the best that we had on our 14 day adventure up the coast of the Yucatan Peninsula. We will definitely stay here again. There are little kitchenettes in the suites that would make an adventure much more affordable for the budget vacationers. I cannot say enough about how kind the front desk staff are, you can tell that they truly care about the guest and their establishment. I had the best time relaxing at Punta Blanca.
Séjour de 1 nuit en août 2022
Réponse de Fernando Tzec le 2 sept. 2022
Dear Teanna,Thank you so much for your lovely comments, we are happy to know you had a terrific experience at Punta Blanca Eco-luxury Beach House.We are pleased to read your kind comments about your stay with us and that our amazing associates took care of every detail and request you asked for.We look forward to host you again!With kind regards,Fernando TzecGeneral Manager