I was extremely disappointed with my stay at this Hilton Garden Inn. The customer service was well below standard. Our room was not cleaned at all during our stayâno fresh towels, linens, toilet paper, or even trash removal. Despite being on the property the entire time, no one ever came by to provide basic housekeeping.
We were charged $45 per day for parking, yet both nights the parking garage was full, and we were unable to park. The hotel refused to issue a refund for this, which was incredibly frustrating.
The front desk staff were rude and unaccommodating. When I requested two room keys, they told me they âdidnât have enough keysâ to give out. This is unacceptable for a hotel of this caliber.
Breakfast was also outrageously overpricedâ$80 for two peopleâand it was a very basic meal that didnât justify the cost.
Most concerning of all, there were ICE agents present on the property, which created a very unsafe and unsettling environment for me and my family. We did not feel comfortable or welcomed at this hotel, and I would strongly advise others to look elsewhere. This experience was far from the Hilton standard I expected.
