Comté de Mathews : Complexes hôteliers

« When we arrived, we checked in and our room was not clean, though it had been released for check in. The front desk staff was unhelpful, did not have any sense of urgency or empathy for the situation. We learned it was a much larger issue that just our unit, with more than 20 units that needed cleaned, and several families waiting in the lobby for access to their rooms. After over an hour waiting for housekeeping, or even a timeline for remedy, we opted to find lodging elsewhere. I did receive...

« First of all, be aware of what you are renting. The "cottages" are actually townhomes and there are four per unit. The walls are extremely then/poorly insulated so you feel like you’re staying with the other people who are next door. That said,, the place was comfortable & clean, but not meticulously maintained. The units are showing their age for sure. The staff was incredibly responsive and friendly. They really made the stay outstanding.Basically, if you’re going to stay here, bring earplugs...

« Loved the decor & the kitchen had just enough items to make a good dinner after a long day playing. One thing that was disappointing, they said Pickleball but not - »

« Very pleased with our stay - condo was beautiful very clean and had everything we needed. Host was wonderful gave us info on places to take the kids and stayed in contact the whole time. Definitely recommend!! »

« Room was not as advertised suppose to have one king bed. Other bedroom was suppose to have 2 twin beds one sleep sofa. That room had a queen bed. Sleep sofa down stairs. With young children that wasn't going to work. Had to go out and buy a air mattress. Unit was nice but service was poor with below grade bathroom tissue and paper towels. »

« This property was older and well built, very clean, quiet, covenant to shopping, dinners and Bush Gardens. The only issue my husband and I had with the unit was the thermostat clearly didn’t work at all. We made the best of our situation. It was warm at times very warm, we tried turning the temperature down; that didn’t work and the cool tab didn’t work. So we just opened the window. But overall it was a good stay. »