Thank you for your kind words. We aim to offer exceptional service by catering to guests' needs. Our flexibility, including early check-ins and late checkouts, has been appreciated by many, contributing to their overall satisfaction

Thank you for your honest feedback; we genuinely appreciate it and are committed to making improvements. We are currently in the midst of renovations, we need to temporarily hold off on further works due to being fully booked during the peak season. We are mindful of minimizing disruptions to our guests. We understand the importance of providing a comfortable experience for our guests and are taking steps such as furniture and carpet replacement, introducing new Pendleton quilts, thorough cleaning of the shower/toilet area, walls, and air conditioner. We hope you will give us a chance to welcome you back for a complimentary one-night stay.

Thank you for your feedback. We're renovating to enhance our property with minimal guest disruption. Our pricing is based on local demand and supply, and despite weekend rates is higher, we offer competitive pricing, half that of the nearby chain hotel. Your insights help us improve our guest experience

I'm delighted you had a wonderful stay, Janice, and thank you for your perfect rating! We'd love to have you return to Cascade Locks anytime

Dear valued guest,We are very sorry to hear that your recent stay with us was unpleasant due to issues with the Wi-Fi and a shortage of staff. We understand how frustrating it can be when things don't go as planned, especially when you're traveling.We want to assure you that the Wi-Fi outage was out of our control and caused by an issue with the utility company. Nonetheless, we understand the inconvenience this may have caused you, and we apologize for any frustration it may have caused.We also apologize for being short-staffed during your stay. Our team works hard to ensure that all guests receive the highest level of service and attention, and we understand that this may have fallen short during your visit. Thank you for bringing this to our attention so we can ensure that we have adequate staff in the future.Regarding the trash cans, we appreciate your feedback and will make sure they are in clear sight and emptied regularly to maintain cleanliness throughout the hotel.Lastly, Cascade Locks is a small town, it is very peaceful and safe. We take the safety and security of our guests seriously, and we have a watch group in the community that does not allow homeless individuals in the town. Our staff regularly monitors the building, and we can confirm that there were no homeless individuals lurking around the hotel during your stay.Once again, please accept our sincere apologies for any inconvenience caused during your stay. We hope to have the opportunity to provide you with a better experience in the future