Avis sur voco, The Tiger Hotel, Columbia, MO, an IHG Hotel
voco, The Tiger Hotel, Columbia, MO, an IHG Hotel
23 S 8th St, Columbia, MO
Avis
8,8
Excellent
9,4/10
Propreté
9,0/10
Personnel et service
8,6/10
Équipements
9,0/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
19 mai 2024
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 19 mai 2024
Scott, thank you for your feedback. We regret to hear about the confusion with your reservation. Ensuring our guests have a seamless booking experience is a top priority. Your experience is certainly not reflective of our usual standards. Please feel free to reach out directly if you wish to discuss this matter further.
10/10 Excellent
andrew
Voyage en famille
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
andrew
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 10 mai 2024
Andrew, thank you for sharing your experience at the voco The Tiger Hotel. We're thrilled to hear that our well-appointed rooms and convenient location exceeded your expectations. It's particularly encouraging to know that you appreciated our comfortable beds and impeccably clean accommodations. We look forward to welcoming you back the next time you're in town for a show at the Blue Note.
10/10 Excellent
Randy
6 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Randy
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 8 mai 2024
Randy, thank you for the excellent rating on Expedia! We're thrilled to know that your stay at voco The Tiger Hotel met all your expectations. Our team members are dedicated to ensuring guests have an optimal experience with us. We look forward to welcoming you back soon!
10/10 Excellent
Matt
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Matt
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 23 avr. 2024
Matt, it's wonderful to hear you had a top-notch experience at voco The Tiger Hotel! We sincerely appreciate your stellar rating and hope to have the pleasure of welcoming you back soon.
10/10 Excellent
Michell
30 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michell
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Michell, thank you for choosing voco The Tiger Hotel. We are delighted you had a pleasant stay with us. We're looking forward to welcoming you back in the future.
10/10 Excellent
jenny
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
jenny
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Jenny, we're delighted to hear that voco The Tiger Hotel met your expectations with our blend of historic charm and modern refreshments. We're pleased you found the beds cozy and that we are your preferred choice for future stays. Until then, safe travels!
2/10 Horrible
Eric
Voyage en famille
24 mars 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
We sincerely apologize for the inconveniences you experienced during yourstay with us. Your feedback is invaluable as it helps us identify areas forimprovement. Regarding the elevator issue, we understand how frustrating itmust have been for you. We strive to maintain our facilities to the higheststandards, and we regret that we were unable to resolve the elevatormalfunction in a timely manner. Rest assured, we are taking steps toprevent similar incidents in the future. Your safety is our top priority,and we are deeply sorry to hear about your fall in the tub.We apologize for the lack of assistance from our staff during yourdaughter’s illness. Providing exceptional service to our guests isparamount, and we regret that we fell short in this instance. We sincerelyhope you will give us another opportunity to exceed your expectations inthe future.
10/10 Excellent
Irvin
7 mars 2024
Irvin
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 27 mars 2024
Irvin, it's wonderful to see your five-star rating for voco The Tiger Hotel. It appears your stay with us made a positive impact, and for that, we're grateful. We're looking forward to welcoming you back for another exceptional experience in the near future.
8/10 Bien
John
Voyage en couple
27 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 29 févr. 2024
John, it's great to hear that you appreciated the convenient downtown access of voco The Tiger Hotel. Your insights about parking are noted. We're delighted you enjoyed your time in Columbia. We look forward to welcoming you back.
10/10 Excellent
Felicia
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Felicia
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Felicia, we're thrilled to hear you enjoyed your stay at voco The Tiger Hotel. Your love for our establishment truly brightens our day. We can't wait to welcome you back in the future!
6/10 Satisfaisant
Melinda, Glen Ellyn
Voyage en famille
24 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Melinda
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
Melinda, it seems there were some unusual occurrences during your check-in experience. We apologize if there was any confusion caused due to waiting for assistance when first arriving. Normally, our team strives to ensure the check-in process is smooth for all our guests. We regret to hear this wasn't the case and we will ensure your feedback is addressed. We appreciate your understanding and hope to have the chance to serve you better in the future.
6/10 Satisfaisant
Kecia
24 févr. 2024
Kecia
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 mars 2024
Kecia, thanks for taking the time to share your rating. It seems that you had a mixed experience. Please do not hesitate to share further details or any specific issues you encountered, so improvements can be made. Your feedback helps guide our continuous efforts to enhance guests' experience.
10/10 Excellent
Michelle
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 19 févr. 2024
Michelle, we appreciate your warm feedback about voco The Tiger Hotel. We're genuinely thrilled to learn you enjoyed dining at our restaurants and appreciated our location near Mizzou. We look forward to welcoming you back for another fantastic experience in the future.
10/10 Excellent
Arthur, Carroll
Voyage en famille
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arthur
Séjour de 2 nuits en février 2024
Réponse de Customer Service le 13 févr. 2024
Arthur, thank you for your kind words! It's fantastic to hear that you thought highly of voco The Tiger Hotel and our wonderful team members. We appreciate your feedback and hope to welcome you back in the near future!
10/10 Excellent
Morgan
28 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Morgan
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 31 janv. 2024
Morgan, thank you for your stellar rating of voco The Tiger Hotel. We're delighted to know you enjoyed your stay with us. We strive to provide top-tier service and it's great to know we succeeded. Looking forward to hosting you again in the future.
2/10 Horrible
Jacqueline
18 janv. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not great
Jacqueline
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 19 janv. 2024
Jacqueline, thank you for reaching out. We sincerely regret to hear about the inconvenience you experienced. Please be assured that issues related to room amenities and cleanliness are addressed with the level of seriousness they deserve. We strive to create a satisfactory experience for all guests and will promptly review your feedback with our team.
10/10 Excellent
Diana
Voyage en famille
9 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Diana
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Thank you for the positive review, Diana!We strive to share a pleasant experience with all of our guests and your positive feedback regarding our friendly staff, delicious dining options and ample parking lets us know we’re doing our job. We do hope to see you again soon so we can share an even more fabulous encounter with you.
8/10 Bien
Justyce
1 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Justyce
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 3 janv. 2024
Justyce, it's wonderful to see your positive rating for voco The Tiger Hotel. We hope your visit was comfortable and energizing. Can't wait to host you again in the future.
10/10 Excellent
Paul
Voyage en groupe
31 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Paul
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 2 janv. 2024
Paul, it's wonderful to hear that your stay at voco The Tiger Hotel was satisfactory. We strive to offer a high standard of service and it seems we've hit the mark with you. We look forward to welcoming you back in the future.
6/10 Satisfaisant
David
26 déc. 2023
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
David
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 26 déc. 2023
David, thank you for choosing to stay with us and rating your experience. We'd love to know more about your stay so we can continue improving our services. Do feel free to share your thoughts with us next time. We look forward to welcoming you back for a splendid future visit.
10/10 Excellent
Jodi
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jodi
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 21 déc. 2023
Jodi, it's delightful to hear that your stay at voco The Tiger Hotel lived up to expectations. Thank you for choosing us and leaving such a high rating on Hotels.com. We can't wait for the opportunity to welcome you back for another fantastic stay.
10/10 Excellent
Jennifer, Springfield
13 déc. 2023
Jennifer
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Jennifer, it's wonderful to see you had a great stay at voco The Tiger Hotel. Our team members take pride in ensuring that all of our guests have an enjoyable time with us and it's wonderful to know that your stay reflected this. We hope to see you again soon for another perfect stay!
10/10 Excellent
Sarah K
8 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sarah K
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 11 déc. 2023
Thank you for the 5/5 rating, Sarah!It's excellent you enjoyed your time at voco The Tiger Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
10/10 Excellent
Jami
22 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jami
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 25 nov. 2023
Jami, it warms our hearts to read about your positive experience at voco The Tiger Hotel. We're thrilled you enjoyed our prime location and thought highly of our establishment. We eagerly look forward to welcoming you back on your next visit!
10/10 Excellent
Jennifer
17 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 20 nov. 2023
Jennifer, it's wonderful to hear that you enjoyed your stay at voco The Tiger Hotel. Thank you for your kind words. We strive to create a pleasant environment for all our guests and your feedback is greatly appreciated. Looking forward to hosting you again in the future!
8/10 Bien
Erin
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Erin
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 24 oct. 2023
Erin, thank you for rating your stay at voco The Tiger Hotel. It seems that you had a favourable experience. We appreciate the time you took to share feedback and we are hopeful that we will have another opportunity to welcome you back soon.
10/10 Excellent
Abby
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Abby
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 23 oct. 2023
Abby, thank you for leaving a 5-star rating for voco The Tiger Hotel on Expedia. Your positive feedback speaks volumes about our property and services. It means a lot to our dedicated team members. We can't wait to welcome you back for another great stay.
6/10 Satisfaisant
DEVON
12 oct. 2023
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
DEVON
Séjour de 2 nuits en octobre 2023
Réponse de Customer Service le 27 oct. 2023
We appreciate the feedback, Devon.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
10/10 Excellent
Lisa
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic stay!
Lisa
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 13 oct. 2023
Lisa, it's truly uplifting to hear about your wonderful stay at voco The Tiger Hotel. Delighted to know that the comfort of our beds, along with our well-stocked snacks and mini bar, contributed to your overall enjoyable experience. Our team members are thrilled they were able to assist you during your visit. We are eagerly looking forward to your return for another splendid time in Columbia.
8/10 Bien
fran
9 oct. 2023
fran
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 30 oct. 2023
Fran, we appreciate the rating you provided for voco The Tiger Hotel. We hope to host you again in the future.
10/10 Excellent
Traci Van
Voyage d’affaires
4 oct. 2023
Les points forts : Propreté
Traci Van
Séjour de 1 nuit en octobre 2023
Réponse de Customer Service le 7 oct. 2023
We appreciate the feedback, Traci.It's disheartening that our service and team couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
10/10 Excellent
Amanda
3 oct. 2023
Les points forts : Propreté
Amanda
Séjour de 2 nuits en août 2023
Réponse de Customer Service le 4 oct. 2023
Amanda, it's great to see your perfect score for voco The Tiger Hotel. We're thrilled you enjoyed your stay with us and we hope to see you again soon. We always strive to ensure our guests leave with wonderful memories of their time with us and we're thrilled to know we achieved this during your stay. Thank you for choosing us!
4/10 Médiocre
Eric
11 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 12 sept. 2023
Eric, we regret any misunderstandings about the valet parking service during your visit. Miscommunication such as these can indeed be frustrating after a long journey. We appreciate you bringing this to our attention and we assure you that we have taken note of your inputs. We hope to host you again and provide a seamless experience.
10/10 Excellent
Glenn
7 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfect
Glenn
Séjour de 1 nuit en septembre 2023
Réponse de Customer Service le 10 sept. 2023
Hello Glenn,We greatly appreciate your fantastic feedback regarding your recent stay at our hotel! It's wonderful to hear that you enjoyed the large room, cleanliness, and comfortable bedding. We're delighted that you found our mini bar prices reasonable and appreciated the unique character of our building and lobby. Our friendly staff is always here to assist, and we're thrilled you had a perfect experience.Should your plans bring you back to Columbia, we would be honored to welcome you again at voco The Tiger Hotel. Thank you for choosing us!
10/10 Excellent
Theresa
Voyage en famille
6 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Theresa
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 6 sept. 2023
Theresa, hearing about your enjoyable experience truly made our day at voco The Tiger Hotel. Cleanliness and devoted attention from our team members, including our management, are important aspects to us. We sincerely anticipate your next visit.
10/10 Excellent
Tracy, Denver
Voyage en groupe
2 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 3 nuits en août 2023
Réponse de Customer Service le 4 sept. 2023
Tracy, it is wonderful to hear how much you enjoyed your stay at voco The Tiger Hotel. We're thrilled you found the bed exceedingly comfortable for a good night's sleep. We're also delighted you appreciated our prime location and friendly team members. We hope to welcome you back soon.
10/10 Excellent
Sean
1 sept. 2023
Sean
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 23 sept. 2023
Sean, words can't express our gratitude to see your 5-star rating on Expedia for voco The Tiger Hotel. We're elated to perceive that your stay surpassed your expectations. The entire team here genuinely looks forward to the opportunity of hosting you again in the near future. Safe travels!
6/10 Satisfaisant
Benjamin
Voyage en couple
25 août 2023
Les points forts : Équipements
Benjamin
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 27 août 2023
We appreciate the feedback, Benjamin.It's disheartening that our valet service couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
8/10 Bien
Brenda
Voyage en couple
11 août 2023
Les points forts : Propreté et équipements
Brenda
Séjour de 1 nuit en août 2023
Réponse de Customer Service le 15 août 2023
Thanks for this 4/5 review, Brenda! It's great to hear that voco The Tiger Hotel met your expectations as one of the superior options in the area. We genuinely appreciate your feedback and hope to welcome you back soon!
6/10 Satisfaisant
Adam
3 août 2023
Adam
Séjour de 2 nuits en juin 2023
Réponse de Customer Service le 26 août 2023
Adam, thank you for choosing to stay with us. We realize that every experience contributes to tuning our services and we'd appreciate if you could provide some specific feedback. We're poised to accommodate any concerns you might have had. We hope to serve you better during your next visit.
10/10 Excellent
Lindsay
Voyage d’affaires
2 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lindsay
Séjour de 2 nuits en juillet 2023
Réponse de Customer Service le 5 août 2023
Lindsay, we appreciate your comments and your decision to stay at our lovely hotel. We are happy to learn that you enjoyed your stay with us and found the accommodation to be cozy with a comfortable bed.It's fantastic to hear that you also had an enjoyable experience at the café next door, which contributed to your stay's positive experience.We would be glad to welcome you whenever your travels lead you back to Columbia. We're looking forward to giving you a great stay once more at voco The Tiger Hotel.
8/10 Bien
Marc
Voyage en famille, Voyage en groupe
31 juil. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 1 août 2023
Hello Marc, thanks for choosing us here at voco The Tiger Hotel!We're glad that despite the current parking situation, your time with us was enjoyable and that you were able to leave with good memories experienced during your stay. We look forward to welcoming you back on your next visit.Safe travels Marc!
10/10 Excellent
Jennifer
Voyage en famille
13 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 15 juil. 2023
Thank you for the flawless rating Jennifer! We truly appreciate it, and we're elated to hear your recent stay with us was an enjoyable one, as this is what we always strive to deliver to our valued guests. We look forward to welcoming you back in the future and providing you with another great stay at voco The Tiger Hotel.
10/10 Excellent
Lesa
Voyage en famille
10 juil. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lesa
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 13 juil. 2023
Hello Lesa,Thank you for choosing to stay with us at voco The Tiger Hotel. Your feedback is greatly appreciated, and while no words were used, a rating itself can speak volumes. It's wonderful to see that you felt your stay merited top marks. We hope your future travel plans include voco The Tiger Hotel, where we will continue to provide the highest level of service. Thank you once again for your positive review.
10/10 Excellent
Jane, Key Biscayne
Voyage en famille
5 juil. 2023
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Jane
Séjour de 1 nuit en juillet 2023
Réponse de Customer Service le 5 juil. 2023
Thank you for the flawless rating Jane! We truly appreciate it, and we're elated to hear your recent stay with us was an enjoyable one, as this is what we always strive to deliver to our valued guests. We look forward to welcoming you back in the future and providing you with another great stay at voco The Tiger Hotel.
10/10 Excellent
Joseph
Voyage en famille
29 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Joseph
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 30 juin 2023
We’re ecstatic to hear that you had such a great time with us, Joseph!We want our guests to feel relaxed and comfortable and your praise for our prime location and beautiful property lets us know we’re succeeding. That’s what we like to hear! We appreciate you taking the time to leave this rating and hope to see you again soon!
10/10 Excellent
Diane
Voyage en famille
27 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Diane
Séjour de 2 nuits en juin 2023
Réponse de Customer Service le 30 juin 2023
Hello Diane,Thank you for sharing your feedback regarding your stay at voco The Tiger Hotel. We are immensely gratified to read through the elements that truly delighted you. It's phenomenal to know that the wonderfully expansive space of your room, along with its appealing decor, perfectly fitted your expectations and contributed to an overall pleasing ambiance.The observation about the grandeur of the room view brings joy to us. It's indeed one of our prime offerings that creates an unforgettable environment for our guests. We are thrilled that you could enjoy this stunning aspect during your stay.Moving on to points that could have further enhanced your experience, we sincerely apologize for any disappointment you might have experienced due to gym facilities. We are aware that it's an integral part of our service for our guests who value maintaining their regular fitness regimen, even when traveling. While certain aspects might evoke a rather vintage characteristic, we are dedicated to ensuring that our facilities are clean, well-maintained, and fit for purpose. Your feedback serves as an important reminder for us to continually assess the condition and ambiance of these spaces to provide an enriching experience.Regarding the jacuzzi, we understand that it's a one-of-a-kind feature that guests look forward to for relaxation and rejuvenation. It is very disappointing to know that it was not functioning as expected during your stay. We deeply regret the inconvenience this might have caused.Once again, thank you for choosing us for your stay and sharing your review. We hope to have the opportunity to host you again, presenting a fully compelling experience infused with our usual high standard of service and hospitality.
10/10 Excellent
Jonathan, Raymore
25 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 27 juin 2023
Jonathan, thank you for choosing voco The Tiger Hotel. We appreciate your feedback and are glad that you had a great experience with us. We hope to welcome you back soon!
8/10 Bien
Lawrence
Voyage en famille
23 juin 2023
Lawrence
Séjour de 1 nuit en juin 2023
Réponse de Customer Service le 25 juin 2023
Lawrence, thank you for sharing your feedback with us. We appreciate your recognition of our interesting old hotel. Preserving the character and charm of our historic property is important to us, and we're glad you found it noteworthy.We apologize for any inconvenience caused by the street construction during your stay. While it was beyond our control, we understand the potential disruptions it may have caused. We appreciate your understanding and patience during this period.We apologize if the valet parked your car on the street adjacent to the construction. Our team aims to provide secure parking options for our guests, and we'll review our procedures to ensure that similar situations are avoided in the future.We're sorry to hear that the pillows in your room were not to your liking. We understand that individual preferences can vary when it comes to bedding comfort. We appreciate your feedback, and we'll take it into consideration as we continuously work to improve the comfort of our accommodations.We apologize if we were unable to provide smaller pillows during your stay. Our guests' comfort is important to us, and we'll assess the availability of different pillow options to better meet the needs of our guests. We appreciate your suggestion and will strive to offer a wider range of pillow choices in the future.Thank you for bringing these matters to our attention. Your feedback helps us identify areas for improvement, and we're committed to delivering a better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
10/10 Excellent
Aliosha
Voyage d’affaires
18 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Aliosha
Séjour de 2 nuits en juin 2023
Réponse de Customer Service le 19 juin 2023
Thank you for sharing this glowing review with us, Aliosha!We're ecstatic that you enjoyed your stay so much! We aim to provide clean and comfortable accommodations for every guest are were glad we could exceed your expectations. We're overjoyed that you are considering group options for the future as we would love nothing more than to share another outstanding experience with you and those you choose to travel with!We hope to host you again soon!