Avis sur Country Inn & Suites by Radisson, Columbia at Harbison, SC
Country Inn & Suites by Radisson, Columbia at Harbison, SC
414 Piney Grove Road, Columbia, SC
Avis
6,6
6,4/10
Propreté
7,6/10
Personnel et service
6,2/10
Équipements
6,4/10
Infrastructures et conditions de l’hébergement
6,2/10
Écoresponsabilité
Avis
Voyage en couple
1 mai 2023
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Séjour de 1 nuit en avril 2023
Réponse de MP - Guest Relations Manager le 2 mai 2023
Hello Dominique, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
4/10 Médiocre
Isabel
Voyage en famille
17 mai 2022
Les points forts : Personnel et service
Les points faibles : Propreté
Isabel
Séjour de 1 nuit en mai 2022
Réponse de TSullivan le 17 juin 2022
Dear Isabel,
Thank you for your feedback. If only all the guest would be considerate to the non smoking rules of the hotel.
Safe travels.
4/10 Médiocre
Ralph
14 mai 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ralph
Séjour de 3 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 17 mai 2024
Hi Ralph! Your feedback is very important to us, and we want to make sure that we can address any issues you might have faced during your stay. Please help us by providing details about what went wrong, so we can take the appropriate measures to address the problem and prevent any future occurrences.
2/10 Horrible
Got
Voyage avec des animaux de compagnie, Voyage d’affaires, Voyage en couple
9 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Got
Séjour de 4 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 9 mai 2024
Hi Got. We deeply apologize for the unsatisfactory conditions you encountered during your stay. Providing clean, comfortable accommodations and a satisfactory breakfast experience are essential to us, and we regret that we fell short of meeting your expectations in these areas. Your feedback is invaluable, and we will address these concerns with our housekeeping and kitchen teams to ensure improvements are made. Additionally, we will review our staffing levels to ensure adequate coverage and service for our guests. We understand the importance of providing a positive guest experience, and we apologize for any inconvenience caused. Should you reconsider staying with us in the future, we would appreciate the opportunity to regain your trust and provide you with a more enjoyable stay. Thank you for bringing these matters to our attention.
6/10 Satisfaisant
Beth
Voyage en famille
5 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Beth
Séjour de 2 nuits en mai 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Beth! Thank you for acknowledging our amazing staff. We apologize for the shortcomings you experienced with housekeeping and the coffee station, as well as the subpar quality of the continental breakfast. Providing exceptional service and amenities are priorities for us, and we regret any inconvenience caused by these oversights. Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience during your next visit. If there's anything else we can do to assist you further, please don't hesitate to reach out to us directly.
10/10 Excellent
Linda
Voyage en couple
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Linda
Séjour de 1 nuit en mai 2024
Réponse de CC - Guest Relations Manager le 6 mai 2024
Hi Linda. We're delighted to hear that you found our hotel to be quiet, with friendly staff, and clean rooms. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're pleased that we met your expectations in these areas. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We're here to assist you in any way we can.
4/10 Médiocre
Walter, Clermont
Voyage en famille avec de jeunes enfants
28 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Walter
Séjour de 2 nuits en avril 2024
Réponse de CC - Guest Relations Manager le 29 avr. 2024
Hi Walter. We sincerely apologize for the unpleasant experiences you encountered during your stay. Ensuring a comfortable and enjoyable environment for our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations. We'll address the issues you mentioned, including the unpleasant odors, noise disturbances, and cleanliness concerns, with our housekeeping and maintenance teams to prevent similar occurrences in the future. Additionally, your feedback regarding the breakfast offerings is noted, and we'll review our options to ensure a more satisfying dining experience for our guests. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to make amends and provide you with a more enjoyable stay in the future. If you have any further concerns or if there's anything specific you'd like us to address, please don't hesitate to reach out.
6/10 Satisfaisant
Carla
Voyage en couple
9 avr. 2024
Les points forts : Personnel et service
Carla
Séjour de 1 nuit en avril 2024
Réponse de MP - Guest Relations Manager le 10 avr. 2024
Hello Carla, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
2/10 Horrible
Jonathan, Irmo
Voyage en famille avec de jeunes enfants, Voyage en famille
7 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Jonathan
Séjour de 1 nuit en avril 2024
Réponse de MP - Guest Relations Manager le 8 avr. 2024
Hello Jonathan, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.
6/10 Satisfaisant
Livinus
27 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Livinus
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 31 mars 2024
Hello Livinus, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.
8/10 Bien
Lori
22 mars 2024
Lori
Séjour de 1 nuit en mars 2024
Réponse de CC - Guest Relations Manager le 14 avr. 2024
Dear Lori, Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon. Sincerely,
4/10 Médiocre
Nicole
Voyage en couple
18 mars 2024
Les points faibles : Personnel et service et équipements
Nicole
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 18 mars 2024
Hello Nicole, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
4/10 Médiocre
isaac
12 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
isaac
Réponse de MP - Guest Relations Manager le 13 mars 2024
Hello Isaac, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Zanita
Voyage en famille
12 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zanita
Séjour de 1 nuit en mars 2024
Réponse de MP - Guest Relations Manager le 13 mars 2024
Hello Zanita, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
10/10 Excellent
Jonathan
Voyage d’affaires
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jonathan
Séjour de 2 nuits en février 2024
Réponse de MP - Guest Relations Manager le 26 févr. 2024
Hello Jonathan, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
10/10 Excellent
joshua
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
joshua
Séjour de 2 nuits en février 2024
Réponse de General Manager le 23 févr. 2024
Thank you Joshua for 5 out of 5! We are most happy that you enjoyed your stay. We hope to see you in the near future!
2/10 Horrible
John
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
John
Séjour de 1 nuit en février 2024
Réponse de MP - Guest Relations Manager le 21 févr. 2024
Hello John, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.
2/10 Horrible
Debbie
Voyage d’affaires
19 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disappointed
Debbie
Séjour de 2 nuits en février 2024
Réponse de General Manager le 20 févr. 2024
Ms. Debbie, thank you for sharing your concerns about our property. We would like to apologize for the experience that was bestowed upon you. We pride ourselves on providing great customer service and being able to provide a great experience. Unfortunately, it seems that we have dropped the ball on this and we can only hope that you come back to allow us to redeem ourselves
4/10 Médiocre
Stuart
Voyage en couple
18 févr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et équipements
Stuart
Réponse de General Manager le 19 févr. 2024
Thank you for sharing your feedback. We would like to apologize for the inconvenience that was bestowed upon you during your stay. We pride ourselves on the cleanliness of our rooms and we can assure you that we will see where the ball was dropped. We would also like to apologize for the breakfast and we will be more than happy to address this with upper management. Once again, thank you for sharing you feedback and we can only hope that you will allow us to redeem ourselves in the near future
2/10 Horrible
Jamal
Voyage d’affaires
18 févr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamal
Réponse de General Manager le 19 févr. 2024
Thank you for providing your feedback. We would like to extend our apology if this may have taken place. I can assure you that none of our desk agents or anyone at our facility would hold keys from a guest that has a reservation in our system along with valid identification and method of payment. If you would like to discuss further, you are more than welcome to call the facility so that we can assess the issue. We can only hope that you come back and see us.
10/10 Excellent
Margarita
Voyage d’affaires
13 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Margarita
Séjour de 1 nuit en février 2024
Réponse de General Manager le 19 févr. 2024
Awesome! Thanks for the 5 out of 5! Yes! We are close to shopping malls, restaurants and many more. Thank you for sharing your experience and we hope to see you in the near future.
6/10 Satisfaisant
Yolanda
Voyage en famille
11 févr. 2024
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
RN/Army Mom
Yolanda
Séjour de 2 nuits en février 2024
Réponse de MP - Guest Relations Manager le 11 févr. 2024
Hello Yolanda, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
2/10 Horrible
Jesus
10 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jesus
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 11 févr. 2024
Hello Jesus, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.
2/10 Horrible
Delayna
Voyage en famille
4 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Delayna
Séjour de 1 nuit en février 2024
Réponse de MP - Guest Relations Manager le 6 févr. 2024
Hello Delayna, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.
10/10 Excellent
Gloria
Voyage d’affaires
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gloria
Séjour de 2 nuits en janvier 2024
Réponse de MP - Guest Relations Manager le 27 janv. 2024
Hello Gloria, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
2/10 Horrible
Ashlyn
23 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ashlyn
Réponse de MP - Guest Relations Manager le 27 janv. 2024
Hello Ashlyn, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.
2/10 Horrible
Devin
Voyage d’affaires
22 janv. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Devin
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 23 janv. 2024
Hello Devin, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
beryl
20 janv. 2024
beryl
Séjour de 1 nuit en janvier 2024
Réponse de MP - Guest Relations Manager le 10 févr. 2024
Hello Beryl, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
8/10 Bien
Kevin
Voyage d’affaires
18 janv. 2024
Les points forts : Propreté, personnel et service, confort de la chambre
Kevin
Séjour de 2 nuits en janvier 2024
Réponse de MP - Guest Relations Manager le 20 janv. 2024
Hello Kevin, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
10/10 Excellent
Felicia
16 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Felicia
Séjour de 2 nuits en janvier 2024
Réponse de MP - Guest Relations Manager le 20 janv. 2024
Hello Felicia, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
2/10 Horrible
melissa, Warrenville
Voyage en famille
30 déc. 2023
Les points faibles : Équipements
melissa
Séjour de 1 nuit en décembre 2023
Réponse de MP - Guest Relations Manager le 1 janv. 2024
Hello Melissa, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
10/10 Excellent
Tati
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
29 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tati
Séjour de 2 nuits en décembre 2023
Réponse de MP - Guest Relations Manager le 1 janv. 2024
Hello Tati, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
8/10 Bien
Joni
Voyage en famille
27 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joni
Séjour de 1 nuit en décembre 2023
Réponse de MP - Guest Relations Manager le 1 janv. 2024
Hello Joni, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
10/10 Excellent
Russell
Voyage en famille
23 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Truly a Gem of the South
Russell
Séjour de 1 nuit en décembre 2023
Réponse de MP - Guest Relations Manager le 27 déc. 2023
Hello Russell, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
10/10 Excellent
Eyan
20 déc. 2023
Eyan
Séjour de 3 nuits en décembre 2023
Réponse de MP - Guest Relations Manager le 10 janv. 2024
Hello Eyan, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
10/10 Excellent
Redd
18 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Redd
Séjour de 2 nuits en décembre 2023
Réponse de MP - Guest Relations Manager le 19 déc. 2023
Hello Redd, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
2/10 Horrible
Tammi
Voyage en famille
15 déc. 2023
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Tammi
Séjour de 3 nuits en décembre 2023
Réponse de MP - Guest Relations Manager le 23 déc. 2023
Hello Tammi, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
10/10 Excellent
Trina
12 déc. 2023
Trina
Séjour de 1 nuit en décembre 2023
Réponse de MP - Guest Relations Manager le 13 déc. 2023
Hello Trina, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
2/10 Horrible
Andrew
Voyage en famille
2 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gross stay away!
Andrew
Séjour de 1 nuit en décembre 2023
Réponse de MP - Guest Relations Manager le 10 déc. 2023
Hello Andrew, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
2/10 Horrible
Danette
27 nov. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Danette
Séjour de 2 nuits en novembre 2023
Réponse de MP - Guest Relations Manager le 28 nov. 2023
Hello Danette, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.
6/10 Satisfaisant
jean
Voyage en groupe
25 nov. 2023
Les points forts : Personnel et service et équipements
jean
Séjour de 1 nuit en novembre 2023
Réponse de MP - Guest Relations Manager le 28 nov. 2023
Hello Jean, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
10/10 Excellent
Rosa
Voyage en famille
24 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rosa
Séjour de 4 nuits en novembre 2023
Réponse de MP - Guest Relations Manager le 26 nov. 2023
Hello Rosa, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.
6/10 Satisfaisant
Sarika, Glen Allen
Voyage en famille
24 nov. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sarika
Séjour de 2 nuits en novembre 2023
Réponse de MP - Guest Relations Manager le 26 nov. 2023
Hello Sarika, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
6/10 Satisfaisant
Marion
Voyage en famille
21 nov. 2023
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Marion
Séjour de 1 nuit en novembre 2023
Réponse de MP - Guest Relations Manager le 26 nov. 2023
Hello Marion, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
8/10 Bien
Paul
21 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Paul
Séjour de 1 nuit en novembre 2023
Réponse de MP - Guest Relations Manager le 28 nov. 2023
Hello Paul, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
2/10 Horrible
Sid
Voyage en couple
19 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sid
Séjour de 1 nuit en novembre 2023
Réponse de MP - Guest Relations Manager le 21 nov. 2023
Hello Sid, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
2/10 Horrible
Andy
Voyage en famille avec de jeunes enfants
19 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Andy
Séjour de 1 nuit en novembre 2023
Réponse de MP - Guest Relations Manager le 19 nov. 2023
Hello Andy, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
2/10 Horrible
VALERIE, Riverview
18 nov. 2023
Les points faibles : Propreté
VALERIE
Séjour de 1 nuit en novembre 2023
Réponse de MP - Guest Relations Manager le 19 nov. 2023
Hello Valerie, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
6/10 Satisfaisant
Terri
15 nov. 2023
Les points forts : Personnel et service
Just ok
Terri
Séjour de 1 nuit en novembre 2023
Réponse de MP - Guest Relations Manager le 19 nov. 2023
Hello Terri, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
4/10 Médiocre
Jerry
Voyage en famille
14 nov. 2023
Les points forts : Confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Needs upgrades
Jerry
Séjour de 2 nuits en novembre 2023
Réponse de MP - Guest Relations Manager le 19 nov. 2023
Hello Jerry, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.