Avis sur Days Inn by Wyndham Colorado City
Days Inn by Wyndham Colorado City
6670 West Highway 165, Colorado City, CO
Avis
7,6
Bien
7,6/10
Propreté
8,4/10
Personnel et service
7,6/10
Équipements
7,2/10
Infrastructures et conditions de l’hébergement
7,4/10
Écoresponsabilité
Avis
9 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en août 2019
10/10 Excellent
sylvia
7 août 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
TRES BIEN
sylvia
Séjour de 3 nuits en août 2019
10/10 Excellent
Janna
24 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Janna
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 25 mai 2024
Hi Janna,Thank you for taking the time to leave us a positive review. We are delighted to hear that our desk clerk provided you with excellent service and made your stay more enjoyable. We appreciate your kind words and will be sure to pass along your compliments. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.
8/10 Bien
JOHN
Voyage en famille
19 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
JOHN
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Specialist le 21 mai 2024
Hi John,We apologize for any inconvenience you experienced during your stay. Our maintenance team regularly checks all outlets to ensure they are functioning properly, and any issues are promptly addressed. Regarding the hot water, we understand the importance of this amenity and strive to maintain it consistently. However, fluctuations can occur due to various factors, and we regret that this affected your experience. Your feedback is invaluable to us, and we will use it to improve our services for future guests.
6/10 Satisfaisant
Kirk
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kirk
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 15 mai 2024
Hi Kirk,Thank you for sharing your feedback with us. We're pleased to hear that you found our rooms nice. We understand your concerns about the lobby, and we appreciate your input regarding its cleanliness and updating. Rest assured, we take all guest feedback seriously, and we will address these areas to ensure a more pleasant experience for our guests. Your satisfaction is important to us, and we hope you'll consider staying with us again in the future, so we can provide you with an improved and updated lobby experience.
10/10 Excellent
Thomas
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 1 nuit en mai 2024
Réponse de Guest Relations Management le 10 mai 2024
Hi Thomas,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
10/10 Excellent
Lorraine
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lorraine
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Specialist le 29 avr. 2024
Hi Lorraine,We're thrilled to hear that our convenient location caught your attention and that you enjoyed our complimentary breakfast during your stay. At our hotel, we strive to provide both accessibility and comfort for our guests, and it's rewarding to know that these aspects contributed positively to your experience. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.
10/10 Excellent
Dan
Voyage en couple
25 avr. 2024
Les points forts : Propreté et personnel et service
Dan
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 26 avr. 2024
Hi Dan,Thank you for taking the time to provide feedback on your recent stay at our establishment. We appreciate your comments and apologize for the inconvenience you experienced with the broken window.We apologize for the inconvenience caused by the broken window, as it is important for our guests to have a properly functioning window that can be closed and locked securely. We regret that this issue was not addressed prior to your stay, and we will investigate the matter to ensure that necessary repairs are made promptly.On a positive note, we are glad to hear that you enjoyed the fresh breakfast. We strive to provide a satisfying dining experience for our guests, and we appreciate your feedback on this aspect.Your feedback is valuable to us, and we will take it into consideration to improve our services and facilities.If there is anything else we can do to address your concerns or if you have any further feedback, please feel free to reach out to us directly.Thank you for choosing our establishment, and we hope to have the opportunity to provide you with a more enjoyable and hassle-free experience in the future.
10/10 Excellent
Gary
23 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gary
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 25 avr. 2024
Hi Gary,Thank you for taking the time to provide your feedback on your recent stay at our establishment. We are delighted to hear that your check-in experience was pleasant and that our staff member made a positive impression on you with their congeniality.Providing excellent customer service is one of our top priorities, and we are thrilled that our check-in person exceeded your expectations. We will make sure to recognize and commend them for their outstanding service.We appreciate your kind words and your recognition of our staff's efforts. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know.Thank you for choosing to stay with us, and we look forward to providing you with another pleasant experience during your next visit.
10/10 Excellent
Chris
5 avr. 2024
Les points forts : Propreté et personnel et service
Chris
Séjour de 1 nuit en avril 2024
Réponse de Guest Relations Management le 6 avr. 2024
Hi Chris,Thank you for sharing your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had an excellent experience and that you found our staff friendly, our rooms clean, and your stay quiet.Providing exceptional customer service and maintaining cleanliness are top priorities for us, and we are pleased to know that we met your expectations in these areas. Our team takes pride in creating a welcoming and comfortable environment for our guests, and we are glad that you felt well taken care of during your stay.We appreciate your loyalty and your intention to stay with us again if you are in the area. It would be a pleasure to welcome you back as our guest, and we will do our best to ensure that your next stay is just as enjoyable as this one.If you have any further questions or if there is anything else we can assist you with, please feel free to reach out to our customer service team. We value your satisfaction and appreciate your feedback.Thank you for choosing to stay with us, and we look forward to hosting you again in the future.
2/10 Horrible
KIM
26 mars 2024
KIM
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 30 mars 2024
Hi Kim,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
6/10 Satisfaisant
Jared
12 mars 2024
Les points forts : Propreté et personnel et service
Jared
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Management le 14 mars 2024
Hi Jared,Thank you for providing your ratings regarding cleanliness and bed comfort during your recent stay at our hotel. We appreciate your feedback and value your opinions.We are glad to hear that you found the cleanliness of our hotel to be satisfactory, with a rating of 8.0. Maintaining a clean and hygienic environment is a top priority for us, and we appreciate your recognition of our efforts in this regard.We appreciate your feedback on the comfort of the bed, and we apologize if it fell slightly short of your expectations with a rating of 7.5. Guest comfort is important to us, and we will take your comments into consideration as we continue to strive for improvements in this area.Thank you for taking the time to share your ratings. Should you have any additional feedback or if there is anything else we can do to enhance your experience, please feel free to let us know. We value your patronage and hope to welcome you back for another pleasant stay in the future.
6/10 Satisfaisant
Charles
2 mars 2024
Les points forts : Propreté et personnel et service
Charles
Séjour de 1 nuit en mars 2024
Réponse de Guest Relations Specialist le 3 mars 2024
Hi Charles,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
6/10 Satisfaisant
Daren
Voyage d’affaires
22 févr. 2024
Les points forts : Propreté et personnel et service
No Water in Hotel
Daren
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 25 févr. 2024
Hi Daren,We sincerely apologize for the inconvenience you experienced during your stay. We strive to provide a comfortable and seamless experience for all our guests. Regarding the issue with the water pressure and hot water, we regret any inconvenience caused and assure you that our team is actively addressing the situation to prevent such occurrences in the future. We appreciate your feedback and will use it to improve our services.
8/10 Bien
Denise
13 févr. 2024
Denise
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 16 févr. 2024
Hi Denise,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!
4/10 Médiocre
Casey
10 févr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Casey
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 13 févr. 2024
Hi Casey,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
6/10 Satisfaisant
David
4 févr. 2024
Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Bathroom issues.
David
Séjour de 1 nuit en février 2024
Réponse de Guest Relations Specialist le 5 févr. 2024
Hi David,We genuinely appreciate your feedback and apologize for any inconvenience during your stay. We understand the importance of a seamless experience, and we sincerely regret that your initial room didn't meet our usual standards due to ongoing maintenance. Our team strives to provide comfortable accommodations, and we're grateful for your patience as we address the issues promptly. Your comments have been shared with the staff to ensure better communication and room readiness in the future. We hope you'll consider giving us another chance to exceed your expectations on your next visit.
10/10 Excellent
billy
12 janv. 2024
Les points faibles : Équipements
billy
Séjour de 2 nuits en décembre 2023
Réponse de Guest Relations Management le 13 janv. 2024
Hi Billy,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
10/10 Excellent
billy
10 janv. 2024
billy
Séjour de 7 nuits en décembre 2023
Réponse de Guest Relations Management le 12 janv. 2024
Hi Billy,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
6/10 Satisfaisant
Gilberto
Voyage en famille
8 janv. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
No elevator
Gilberto
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 9 janv. 2024
Hi Gilberto,We sincerely appreciate your feedback and apologize for any inconvenience caused by the elevator issue during your stay. While we understand the importance of a fully operational elevator for our guests, unforeseen technical issues can sometimes occur. Our dedicated maintenance team is actively addressing the problem to ensure a prompt resolution. We value your patience and hope that this isolated incident does not overshadow the overall positive aspects of your experience at our hotel.
8/10 Bien
Ruth, Sioux Center
Voyage en couple
8 janv. 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Ruth
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 9 janv. 2024
Hi Ruth,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our housekeeping team diligently follows strict protocols to ensure the cleanliness and hygiene of our rooms, and we take your comments seriously. Rest assured, we will investigate the concerns you raised regarding the sheets and toilet seat to address any lapses in our cleaning procedures. Regarding breakfast, we regret that it did not meet your expectations, and we will review our menu descriptions to ensure accurate representation. We value your input as it helps us improve our services for future guests.
8/10 Bien
Eliana
Voyage en famille
7 janv. 2024
Les points forts : Propreté, personnel et service, équipements
Eliana
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 9 janv. 2024
Hi Eliana,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We sincerely regret the issues with the clogged sink and the absence of a protein option at breakfast. Please be assured that we take such concerns seriously and will address them with our maintenance and kitchen teams to ensure a more seamless experience for our guests. On a positive note, we are delighted to hear that you found our lobby service to be attentive, as we continuously strive to provide excellent customer service. Your input is invaluable, and we thank you for bringing these matters to our attention.
10/10 Excellent
Diane
5 janv. 2024
Diane
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Specialist le 9 janv. 2024
Hi Diane,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
8/10 Bien
Richard
5 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en janvier 2024
Réponse de Guest Relations Management le 2 févr. 2024
Hi Richard,Thank you for your kind feedback about your recent stay at our hotel. We are delighted to hear that you encountered super nice people and found our hotel to be very affordable.Providing excellent customer service is a top priority for us, and we are thrilled that our staff made a positive impression on you. We believe that a friendly and accommodating team can greatly enhance the overall guest experience, and we are glad that our team members met your expectations.We are also pleased to hear that our pricing met your budget and that you found our hotel to be very affordable. We strive to offer competitive rates without compromising on quality and comfort, and we are glad that you recognized the value we provide.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another enjoyable stay. If there is anything else we can do to make your future visits even better, please do not hesitate to let us know. Your satisfaction is our priority.
10/10 Excellent
billy
Voyage d’affaires
4 janv. 2024
billy
Séjour de 7 nuits en décembre 2023
Réponse de Guest Relations Specialist le 9 janv. 2024
Hi Billy,We appreciate your positive feedback on your recent stay at our hotel. It's great to hear that you found our pricing reasonable and enjoyed the cool demeanor of our staff. We take pride in providing a quiet and comfortable environment for our guests. While we may not be the Ritz, we strive to offer excellent value for the affordable rates we provide. We look forward to welcoming you back for another enjoyable stay in the future.
8/10 Bien
Kathleen
2 janv. 2024
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Wonderful staff! A welcoming stay!
Kathleen
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 9 janv. 2024
Hi Kathleen,We sincerely appreciate your positive feedback regarding the helpful and kind front desk staff. It's heartening to hear that their assistance enhanced your overall experience. While we acknowledge your observation about the slightly worn-down appearance of the hotel and rooms, we take pride in assuring you that our dedicated team is committed to maintaining the property with the utmost care. We value your recognition of the excellent service and the overall value we provide, and we look forward to welcoming you back in the future.
10/10 Excellent
Carl
31 déc. 2023
Carl
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 21 janv. 2024
Hi Carl,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
10/10 Excellent
Sebastian
30 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sebastian
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 31 déc. 2023
Hi Sebatian,It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!
2/10 Horrible
John
23 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
What a joke!
John
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 24 déc. 2023
Hi John,We sincerely apologize for the series of unfortunate incidents you experienced during your stay at our hotel. We understand your frustration and disappointment, and we deeply regret that we failed to provide you with the accommodations and service you expected and deserved.The situation you described regarding the room type and the lack of availability of the single king room is unacceptable. We apologize for the inconvenience caused by the room change without a corresponding price adjustment. Additionally, we apologize for assigning you a room on the freeway side, resulting in noise disturbances after your long drive. This is not the level of service we strive to provide, and we apologize for the oversight.The lack of hot water in your room is completely unacceptable, and we understand how inconvenient and frustrating that must have been for you and your family. We apologize for the inconvenience and the fact that the issue was not resolved promptly or to your satisfaction. We will investigate this matter thoroughly and take immediate steps to address the problem to ensure that it does not happen again in the future.Regarding your experience at check-out, we apologize for the lack of responsiveness and the failure to acknowledge and address your concerns. This is not indicative of the level of customer service we aim to provide, and we will address this with our front desk team to ensure proper training and protocols are in place.We understand your decision not to stay with us again, but we sincerely hope that you will reconsider. We would appreciate the opportunity to make it right and provide you with the experience you initially expected. We would like to discuss your concerns further and see how we can resolve this situation to your satisfaction. Please reach out to our management team directly, and we will be more than willing to assist you.Once again, we apologize for the inconveniences and frustrations you encountered during your stay. Your feedback is valuable to us as it helps us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to regain your trust.
8/10 Bien
jessica
21 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
jessica
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 22 déc. 2023
Hi Jessica,Thank you for sharing your feedback about your recent stay with us. We appreciate your positive comments regarding our location and service, and we apologize for the inconvenience you experienced with the internet connection.We understand the importance of a reliable and fast internet connection for our guests, especially in today's connected world. We apologize for any frustrations caused by the internet not working properly during your stay. Our IT team will investigate the issue thoroughly to identify the root cause and take necessary measures to improve the internet reliability and speed.We appreciate your understanding and patience in this matter. Your feedback is valuable to us as we continuously strive to enhance our services and amenities. We hope that this issue did not overshadow the overall positive aspects of your stay.If there is anything else we can assist you with or if you have any further concerns, please feel free to reach out to our customer service department directly. We would be grateful for another opportunity to provide you with a more seamless and enjoyable experience, including a fully functional internet connection.Once again, thank you for choosing our hotel, and we look forward to welcoming you back in the future.
10/10 Excellent
Randy
19 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Randy
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 21 déc. 2023
Hi Randy,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
8/10 Bien
Mark
Voyage d’affaires
14 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Mark
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Management le 15 déc. 2023
Hi Mark,Thank you for sharing your experience with us. We are delighted to hear that your stay at our Days Inn exceeded your expectations, especially after your previous experience at another location.We are thrilled that we were able to provide you with everything you needed and wanted during your stay. Cleanliness and comfort are our top priorities, and we are glad that you found our rooms to be spacious and well-equipped with amenities like a fridge and microwave. We are also pleased to know that you enjoyed the comfortable bed and the decent TV in your room.Your positive feedback means a lot to us, and we appreciate you taking the time to highlight the aspects that made your stay enjoyable. We hope to have the pleasure of welcoming you back in the future for another excellent experience.Thank you once again for choosing our Days Inn.
2/10 Horrible
Mark
5 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Mark
Séjour de 1 nuit en décembre 2023
Réponse de Guest Relations Specialist le 11 déc. 2023
Hi Mark,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
10/10 Excellent
JACK, PRESCOTT VALLEY
21 nov. 2023
Les points forts : Équipements
JACK
Séjour de 3 nuits en novembre 2023
Réponse de Guest Relations Management le 22 nov. 2023
Hi Jack,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the room and the friendly service of our staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!
10/10 Excellent
Voyageur vérifié
18 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 19 nov. 2023
Dear Valued Guest,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
4/10 Médiocre
jacqueline
17 nov. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
jacqueline
Séjour de 7 nuits en novembre 2023
Réponse de Guest Relations Management le 20 nov. 2023
Hi Jacqueline,We regret to hear about your disappointing experience at our hotel. We value all feedback from our guests, and we sincerely apologize for the inconvenience and discomfort you experienced during your stay. We are taking note of all the issues that you experienced especially the discomfort caused by other guests. We recognize that you felt unsafe during your stay. Let us assure you that the safety of guests is of utmost importance to us and that we take measures to protect both our guests and our staff. We value your feedback and will use it as an opportunity to improve our service and prevent similar incidents from occurring in the future. We hope that you will give us another chance to provide you with the excellent service that you deserve on your next visit.
10/10 Excellent
Judy
11 nov. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Judy
Séjour de 1 nuit en novembre 2023
Réponse de Guest Relations Management le 11 nov. 2023
Hi Judy,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the service of the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!
8/10 Bien
Carol
23 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carol
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Management le 25 oct. 2023
Hi Carol, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
6/10 Satisfaisant
Doree
Voyage en groupe
22 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Doree
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Specialist le 28 nov. 2023
Hi Doree,We appreciate the feedback and apologize for any inconvenience experienced during your stay. Our commitment to cleanliness is of utmost importance, and we regret that the room did not meet our usual standards. We will address these concerns with our housekeeping team to ensure a thorough inspection and improvement in our cleaning procedures. Your input is valuable, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
8/10 Bien
Tod
20 oct. 2023
Tod
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 10 nov. 2023
Hi Tod,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
4/10 Médiocre
Brian
Voyage d’affaires
18 oct. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Brian
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Specialist le 28 nov. 2023
Hi Brian,We appreciate your feedback and are glad to hear that you found our night shift staff friendly. However, we apologize for any inconvenience you experienced during your stay. Our team strives to maintain a high standard of cleanliness, and we take your concerns seriously. We will address these issues with our housekeeping staff to ensure that such oversights are not repeated. Your comments are valuable to us as we continuously work to improve our services.
6/10 Satisfaisant
Elizabeth
Voyage en famille
17 oct. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Comfortable beds/ Convenient location/
Elizabeth
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 18 oct. 2023
Hi Elizabeth, We value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are glad that you enjoyed most aspects of your stay. We are happy to learn that you appreciate our beds, our breakfast, and our location.Thank you for your feedback on the provision of towels. We shall address this issue with the management.Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!
2/10 Horrible
Tracy
Voyage en couple
15 oct. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tracy
Séjour de 5 nuits en octobre 2023
Réponse de Guest Relations Management le 18 oct. 2023
Hi Tracy, We regret to hear that you had a less-than-ideal experience at our property. Your complaints have been relayed to management, who will now deal with the situation. We appreciate your feedback.
6/10 Satisfaisant
Beth
15 oct. 2023
Les points forts : Propreté, personnel et service, confort de la chambre
Last resort
Beth
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 18 oct. 2023
Hi Beth, We regret to hear about your disappointing experience at our hotel. We appreciate your appreciation of the cleanliness of the room and the comfort of the bed.We took notes of your complaints and your comments have been shared with management, who will address the problem.Thank you.
10/10 Excellent
Peter
12 oct. 2023
Peter
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 3 nov. 2023
Hi Peter,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
10/10 Excellent
Rita
Voyage en groupe
10 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rita
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 11 oct. 2023
Hi Rita, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
6/10 Satisfaisant
Jason, FREDERICK
8 oct. 2023
Jason
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Management le 10 oct. 2023
Hi Jason, Thank you for sharing your review.We are pleased to hear that you enjoyed some aspects of your stay. Your rating and feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
10/10 Excellent
bryan, colo spgs
7 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
bryan
Séjour de 1 nuit en octobre 2023
Réponse de Guest Relations Management le 8 oct. 2023
Hi Bryan, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the service of the staff.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!
10/10 Excellent
Voyageur vérifié
Voyage en famille
5 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Guest Relations Management le 6 oct. 2023
Dear Valued Guest, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!
10/10 Excellent
Jarrett
Voyage en groupe
5 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jarrett
Séjour de 2 nuits en octobre 2023
Réponse de Guest Relations Management le 6 oct. 2023
Hi Jarrett, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!