Suite Exclusive, 1 très grand lit, balcon, en front de mer | Balcon
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Avis sur Ocean Edge Suites & Hotel Colombo

4 out of 5
Ocean Edge Suites & Hotel Colombo
Marine Drive (Kollupitiya), 10th Lane, No.24, Colombo

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 11 avis sur 83." "
Note des voyageurs de 8 (Bien), d’après 32 avis sur 83." "
Note des voyageurs de 6 (Satisfaisant), d’après 22 avis sur 83." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 83." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 83." "

7,2/10

Propreté

7,2/10

Personnel et service

7,4/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

Avis

2/10 Horrible

Mitra

Voyage en groupe
Les points faibles : Confort de la chambre
Won’t be returning there again
Took them 7 hours to provide hair dryer & 5 hours for housekeeping to show up! Check out is at 12 & since 10 they started twice to call & show up at the door to remind check out time as if it’s the first time being in hotel !! Very unhappy with the management & how they dealt with their returning customer. Stayed there few times & just once when I needed to change a booking that I only made an hour earlier from full night to half day they didn’t agree! Fear of making 20£ less one time they lost a customer all together.
Séjour de 3 nuits en août 2023

2/10 Horrible

Mitra

Les points faibles : Confort de la chambre
Very dissatisfied
Took them 7 hours to provide hair dryer & 5 hours for housekeeping to show up! Check out is at 12 & since 10 they started twice to call & show up at the door to remind check out time as if it’s the first time being in hotel !! Very unhappy with the management & how they dealt with their returning customer. Stayed there few times & just once when I needed to change a booking that I only made an hour earlier from full night to half day they didn’t agree! Fear of making 20£ less one time they lost a customer all together.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Mitra

Les points faibles : Confort de la chambre
Disappointed
Took them 7 hours to provide hair dryer & 5 hours for housekeeping to show up! Check out is at 12 & since 10 they started twice to call & show up at the door to remind check out time as if it’s the first time being in hotel !! Very unhappy with the management & how they dealt with their returning customer. Stayed there few times & just once when I needed to change a booking that I only made an hour earlier from full night to half day they didn’t agree! Fear of making 20£ less one time they lost a customer all together.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

ASLAM

Voyage en famille
Les points forts : Propreté et confort de la chambre
family trip
Staying with family and the place is clean and safe, Also the area is main heart of the city which is walkable to MC and near cafe shops, even malls.
Séjour de 6 nuits en août 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2020
Réponse de Maneesha Danushki le 10 mars 2020
Dear Guest, Many thanks for taking the time out to Rate us. Looking forward to seeing you soon.

6/10 Satisfaisant

Pranav Kumar

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Find a better alternative!
The hotel is definitely overpriced! Cleanliness lacks. basic amenities like faulty air con was a put off! However, mr tushaar was helpful to move us to a better room quickly. There were dead cockroaches here and there. Though the lobby is renovated, poor flooring and dirty worn out rugs in the room corridors disappoint. The ocean view is the saving grace but the busy road in front and frequent trains passing by makes it noisy. Breakfast was decent but nothing wow!
Séjour de 1 nuit en janvier 2020
Réponse de Ocean Edge Suites & Hotel Management le 19 janv. 2020
Dear Pranav, Sorry for any inconvenience caused by the AC and the Cleanliness of the room. Your comments of the flooring, carpet and the need of pest control has been addressed with the concerned department. We are looking forward to welcoming you back Best Regards

6/10 Satisfaisant

Mohamed, Brisbane QLD Australia

Voyage en famille
Les points forts : Propreté et personnel et service
Overall condition of the property not satisfactory. Dusty & rusty condition. Other than that friendly staff & service commendable. Food was nice. Access to transport is good. All other external amenities were in close range Value for money 80%
Séjour de 3 nuits en novembre 2019
Réponse de Yusuf le 22 déc. 2019
Dear Mohamed, Thank you for your review, and for the motivation with regards to the friendliness of the staff and the services. Have noted your remarks about dusty and rusty, and have communicated to the relevant department. Please accept my apologies for the inconvenience caused. Looking forward to seeing you again.

4/10 Médiocre

R1

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Extremely bad cleanness and highen concerns. Friends wishing to stay here are requested to carry their own vacuum cleaners and brooms.
Séjour de 2 nuits en novembre 2019
Réponse de Yusuf le 22 déc. 2019
Dear R1, Thank you for your review this is the only means that helps the Hotel to improve. I was concerned to hear about the Cleanliness other concerns which if communicated to the Hotel we could have taken appropriate action. However please accept my sincere apologizes and I assure you that during your next visit we will exceed you expectations. Looking forward to seeing you soon.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Overall, I was disappointed with this property. There were some plus points: The management staff were excellent. The GM Dr. Shobhit and the manager Yusuf. They were both very friendly and willing to accommodate. They made effort to continuously improve which I appreciate. Another plus is the rooms are large which helps with large families. Also the kitchen staff and waiters were accommodating and they continuously improved breakfast. However, the property is unfortunately not up to par. The pictures online are not representative of actuality. The rooms, while large, were not clean. The rest of the property is also not clean. Looks old and worn down. Elevators are dirty. The bathrooms in the rooms were hopeless. None of the showers drained properly. My taps were loose. The bathrooms were never cleaned properly. Finally, the worst thing about the rooms is they are not at all sound-proof. Felt like the windows were made of paper. The property is in front the railway, and you will hear the trains as if they are passing through your own room. The property needs to invest in sound-proofing! The staff at the front desk are not helpful. Alifa in particular was rude and not friendly. Finally the most important part is value. The price we paid was not worth it. I could have paid the same or less and stayed in a better 5 star property such as Cinnamon Grand or The Kingsbury, or Platinum 1 Suites. Next time I would stay at those properties instead.
Séjour de 12 nuits en août 2019
Réponse de Yusuf le 7 oct. 2019
Dear Guest, Greetings from Ocean Edge Suites & Hotel! Thank you very much for your valuable comments, and appreciate the positivity with regards to the Kitchen & Waiters, and the large rooms. The Hotel also appreciates feedback about the property which has been discussed at large with the concerned department heads, and assure you that on your next visit we will exceed your expectations. Best Regards

10/10 Excellent

Murtaza, Toronto

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
Overall a good experience. I would stay here again.
Séjour de 5 nuits en septembre 2019
Réponse de Maneesha Danushki le 16 sept. 2019
Dear Mr.Murtaza, Thank you for choosing Ocean edge Suites & Hotel for your stay and for sharing your positive experience with other guests. We are glad to hear that you had a good experience at our property. We look forward to your next stay with us and we wish you all the very best! Ocean edge suites and hotel team!

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Nobody should go there
Pathetic.
Séjour de 2 nuits en septembre 2019
Réponse de Yusuf le 7 oct. 2019
Dear Guest, Greetings from Ocean Edge Suites & Hotel! Please advise us with some details as to where the Hotel did not meet your expectations. Regards

8/10 Bien

Voyageur vérifié

Les points forts : Équipements
Panaromic view was good. Flooring was not good and shower water flowed outside in the dry area which was not expected
Séjour de 2 nuits en septembre 2019
Réponse de Maneesha Danushki le 23 sept. 2019
Dear Guest. Thank you for your feedback,And we are happy to hear that you loved the location. While appreciating the positive endorsements, we have taken note of the concerns raised and will ensure that the same is shared with the team and also we have initiated the necessary steps to ensure that such incidents are not duplicated with any of our guests in future. Meanwhile I do hope you will give us another chance in the coming times to experience better hospitality. Thank You! Maneesha Danushki (Guest Relation Officer)

6/10 Satisfaisant

Yogesh

Les points faibles : Propreté et confort de la chambre
Séjour de 1 nuit en mars 2019
Réponse de Guest Relations Officer le 6 mars 2019
Dear Sir,Thank you very much for the motivational feedback which is highly appreciated. We will be looking forward to your visit to Ocean edge Suites once again.

8/10 Bien

Grigory

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2019
Réponse de Guest Relations Officer le 6 mars 2019
Dear Guest,Thank you very much for the motivational feedback which is highly appreciated. We will be looking forward to your visit to Ocean edge Suites once again.

2/10 Horrible

guoliang

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
不专业的服务，让人想起来就恶心的经历....
这本来是一个长故事，但每每想起都让人恶心，所以下面简短地说说： 2019/01/31 早上0635到酒店入住，前台查找很久预计信息，入住信息确认后，提供房卡并安排人员引导入住... 房间是狭长的套间，房间里有一种莫名的气味，让你很难在房间里感觉到舒适... 酒店有餐厅，健身房和室内泳池，但仅仅只有表示有；预订信息里写着包含早餐，但餐厅一早并没有服务提示，，也基本无人用餐，所以放弃；健身房的空间，少有的设施，无法转身的空间，还不如去海边跑跑步；泳池不比浴缺大多少,所以... 2019/02/02，上午1035计划火车Colombo到Kandy, 收拾东西准备Check-out时，房间门在未敲门及问咨的情况下并打开，发现有人后，未表示歉意后又关闭..0930前台check-out，前台给出一份Early Checkin的账单，表示非常惊愕，告之对方，这个账单在Checkin时，没有任何人对于入住时间可能会费用，做出说明或提供账单签署，这种行为是非常不专业的；并且Hotel平台上显示酒店入住时间是24小时；前台打电话给酒店预计服务本地市场人员，电话中再次向对方说明，酒店方事先未说明，事后收费的行为，让人无法接受后，对方与酒店方沟通无果；前台这时叫来一位穿着休闲的管理人员，向其说明情况，对方在未表明其身份，也未事先就工作人员的不专业行为道歉的情况下，而且采用的是非沟通协商的态度，本人拒绝他的沟通后，其对前台工作人员用非常不友善的态度说“Don't let him go if he don't paid it”...这是最让人恶心的场景..如果不是行程早有计划，或许我一定会让他为他的不专业进行道歉... 在此之前，本人一直用平静的语气与对方沟通，在本人用愤怒的语气，告诉前台工作人员，我在意的不是账单，而是对方处理事情的不专业与态度，我支付了“Early Check-in”账单并离开... 如果没有经历这一切，无法想像如何糟糕.. 不专业的服务，不应该获得任何Money,哪怕他们只关心Money！
Séjour de 2 nuits en janvier 2019

8/10 Bien

TERENCE SHANE

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome stay
Family loved the spacious room. Location too was convenient for places to visit around Colombo. Good scenic view of the ocean.
Séjour de 2 nuits en février 2019
Réponse de Guest Relations Officer le 16 févr. 2019
Dear Guest, Thank you for choosing Hotel ocean edge Suites & Hotel for your stay and for sharing your positive experience with other guests. We are glad to hear that you had a good stay at our property and your family loved our spacious room.It is so heartening to know we have become a home away from home for you! We are happy to hear that you loved the location of our hotel and that you highlighted the stunning view of ocean.I would like to thank you for recognizing our great location.We hope to here again soon!Best regards, ocean edge suites & hotel team

8/10 Bien

Woo

Les points forts : Propreté, personnel et service, confort de la chambre
Great Ocean view
Great view of the Ocean if you get the balcony class. Convenient location. with quite a lot of eating places. Getting to the Colombo Fort and any location is also easy using the uber ot tuk tuk. Only pull back is the room fixtures getting old. Generally a good hotel.
Séjour de 4 nuits en janvier 2019
Réponse de Maneesha Danushki le 30 janv. 2019
Dear Guest, We were delighted to read your feedback and we appreciate you taking the time to share a review. We are happy to hear that you loved the location of our hotel and that you highlighted the stunning view of ocean. We strive to deliver exceptional service, so knowing that you were delighted by our efforts is what really makes our day.We hope to see you here again soon!Ocean Edge Suites & Hotel Team.Thanks and Regards,Guest Relations Officer

8/10 Bien

Chungtien

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good Location, and that's good enough.
I got a very big suite, more like a one-bedroom apartment which is comfortable. The location is great. Right by the ocean. Two major casinos as well as a shopping mall, a major tea shop and McDonald's restaurant are within 10 to 15 minutes walking distance. The vehicle charge by the hotel to go to the airport is a bit high (US$25,) and the driver, who openly admitted he drove under fatigue, asked me to pay for the toll. I thought it should be included in the charge.
Séjour de 4 nuits en décembre 2018
Réponse de Guest Relations Officer le 16 févr. 2019
Dear Guest, Many thanks for taking the time out to review us. I'm very happy to know you enjoyed your stay.Our rooms are definitely much bigger than the traditional hotel rooms, we are actually an all suite hotel! We are happy to hear that you loved the location of our hotel and I would like to thank you for sharing your positive experience with other guests.We hope to see you here again soon! Best Regards,Ocean Edge Suites and Hotel Team.

2/10 Horrible

Jade, Australia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very old hotel not well maintained
The hotel room we had (after we changed rooms as it wasn't the room type we booked) was very old and in much need of repair (as was the first room too in fact). None of the blinds in the room worked so had to stay down (unable to take advantage of the ocean view room), had large holes and were falling down letting light stream into the bedroom. Other issues with cleanliness of the kitchenette and bathroom as well. The website says a self-service laundry is available but despite travelling with a baby staff insisted a laundry was not available for guests. Decking around the pool was poorly maintained and actually quite dangerous. The hotel provided free drinking water which we were grateful for.
Séjour de 4 nuits en août 2018
Réponse de ocean edge suites le 25 sept. 2018
Dear Guest, Thank you for your comments on your recent feedback. we deeply regret the experience you had with our team and you. apologies for the inconvenience we also thank you for your constructive feedback & would certainly look into the matter. the self-laundry is available unfortunately on that day the washing machines were under service. We wanted to let you know that we were able to use your feedback to our improve our hotel. We really appreciate the time you took to help us improve our mistakes. Thank you. Ocean Edge Suites & Hotel Team.

10/10 Excellent

gokulram

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2018
Réponse de ocean edge team le 7 sept. 2018
Dear Sir, Thank you for rating

10/10 Excellent

VIJAYAKUMAR, Chennai, India.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice view of the beach the best place to stay
Nice view of the beach the best place to stay the food simply super nice calm nice breeze good space it's a big place and If I am coming back to Sri Lanka for me no choice it's Ocean Edge ........
Séjour de 1 nuit en juin 2018
Réponse de hotel le 2 juil. 2018
Dear VIJAYAKUMAR, Thank you for choosing ocean edge suites & Hotel for your stay. we were delighted to read your feedback and we appreciate you taking the time to share a review. We are happy to hear that you loved the location of our hotel and that you highlighted the stunning view of ocean. We strive to deliver exceptional service, so knowing that you were delighted by our efforts is what really makes our day. We hope to see you here again soon! Best regards, Ocean Edge Suites & Hotel Team.

6/10 Satisfaisant

Gaurav

Les points faibles : Propreté
Séjour de 3 nuits en juin 2018

2/10 Horrible

Sudhir

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2018

4/10 Médiocre

Getsy, Chennai

Les points faibles : Propreté et personnel et service
Cockroach & Bugs
I was definitely NOT pleased! The carpet was smelly, the bathroom was leaky and had a cockroach. My friend woke up with red spots on her back and face. I presume it came from the mattress or the room itself was infested.. There was no hand shower in the wash room. The hotel staff didnt understand the meaning of travel adapter. There were few good things, but I don't think they matter against these bad experiences. We came to the room only to crash at night, so talking about it to the staff to change sheets and clean the toilets made no sense - as we were pressed for time. Definitely disappointing!
Séjour de 2 nuits en mai 2018
Réponse de Ocean Edge Suites & Hotel le 22 juin 2018
Dear Guest, Thank you for reviewing your stay at ocean edge suites & Hotel. We are committed to offering every one of our guests an exceptional stay and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. We hope to have the opportunity to make a better impression on a future stay.Ocean Edge Suites & Hotel Team.

8/10 Bien

Palitha

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel with nice pool and fitness
Nice hotel located on the marina drive with parking facilities and friendly staff. Room needs refurbished with new bathroom and windows and curtains etc.
Réponse de Ocean Edge Suites & Hotel. le 22 juin 2018
Dear Guest, Thank you for choosing Ocean Edge Suites & Hotel for your stay .We were delighted to read your feedback and we appreciate you taking the time to share a review. We are happy to hear that you loved the location of our hotel and that you highlighted the stunning view of ocean. We strive to deliver exceptional service, so knowing that you were delighted by our efforts is what really makes our day. We hope to see you here again soon! Ocean Edge Suites & Hotel Team.

6/10 Satisfaisant

Rob, Springwood NSW Australia

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Needs some updating.
Whilst I was basically happy staying at Ocean Edge, the rooms are dated and not what many travellers from Europe or Australasia might expect. In my particular suite, Ocean Panorama, neither the toilet button or bath plug button worked properly. The bathroom was either unkempt, aged or dirty. Room cleaning staff were young males, very polite, friendly and helpful. Room cleaning or tidying was, however, fairly cursory. Reception staff were more or less either unwelcoming or passive. I was not ‘welcomed’ at any time during my stay, notwithstanding the reception area adjoins the lifts. Breakfast buffet was varied and tasty. Breakfast room staff were, again, either somewhat friendly or passive. On departure at 4.30am, the night reception staff member asked if I had used any of the fridge contents, Mars bar and some drinks to a value of less than $10, and I said no. The contents had been checked each day in any event. The reception staff member then phoned someone to check if my statement was true and I had to wait for some poor chap to access the room and make sure I wasn’t telling untruths. No ‘I hope you enjoyed your stay. Please come again. Etc.’
Séjour de 8 nuits en janvier 2018

10/10 Excellent

Regin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2018

10/10 Excellent

chief, denver

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel,long way from airport,great rooms
Clean, friendly,nice view its a long way from the airport but a good part of town make shur you Get the right taxi the driver took me to a hotel that sounded like it had to pay more for a new taxi to Get me there good breakfast buffet but include it in your reservatio. It cost more if you dont..
Séjour de 1 nuit en novembre 2017
Réponse de Heena Shrivastava le 5 déc. 2017
Thank you for your feedback. My team and I greatly appreciate your comments!

8/10 Bien

ng

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My stay at Ocean Edge
The rooms was relatively big and very clean. A small family can comfitably fit in. The hotel is close to the Galle road. Food is easily accessible nearby the hotel.
Séjour de 3 nuits en août 2017
Réponse de hotel le 22 juin 2018
Dear Guest, Thank you for choosing Ocean Edge Suites & Hotel Team. we were delighted to read your feedback and we appreciate you taking the time to share a review. We are happy to hear that you loved the location of our hotel and that you highlighted the stunning view of ocean. We strive to deliver exceptional service, so knowing that you were delighted by our efforts is what really makes our day. We hope to see you here again soon! Best regards, Ocean Edge Suites & Hotel Team.

8/10 Bien

SAMEER

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en juillet 2017

6/10 Satisfaisant

cathy, Netherlands

Les points forts : Confort de la chambre
Decent suite near the water and convenient to the
The hotel and staff were wonderful. The breakfast buffet was good, but the in-room menu and food was terrible. At checkout make sure and scrutinises your bill... the restaurant tried to charge for meals not eaten. Overall the room was comfy especially the bed...
Réponse de Hotel le 22 juin 2018
Dear cathy, Thank you for choosing Ocean Edge Suites & Hotel for your stay. we were delighted to read your feedback and we appreciate you taking the time to share a review. We are happy to hear that you loved the location of our hotel and that you highlighted the stunning view of ocean. We strive to deliver exceptional service, so knowing that you were delighted by our efforts is what really makes our day. Ocean Edge Suites & Hotel Team.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The staff was extremely nice and accommodating.
Me and my family really had a great time at the Ocean edge. The staff was nice and helpful. The location was great and convenient. We ordered food from the hotel a couple of times, the cost was reasonable and the food was good. Some areas that I would recommend the hotel puts more attention to, would be the cleanliness of the bathroom.
Réponse de Hotel le 22 juin 2018
Dear Guest, thank you for choosing Hotel ocean edge Sutie & Hotel for your stay and for sharing your positive experience with other guests. We are glad to hear that you had a good stay at our property and that our team met your expectations. We look forward to your next stay with us and wish you a safe journey back home. Ocean Edge Suites & Hotel Team.

4/10 Médiocre

Lala, Melbourne

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
It is not a 4 star, at most 3 star
The WIFI lacks security. The breakfast is good
Réponse de hotel le 2 juil. 2018
Dear Guest, Thank you for reviewing your stay at ocean edge suites & Hotel.We are happy to hear that you enjoyed your stay with us and thank you for recognizing our great location and room Service. We are committed to offering every one of our guests an exceptional stay and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. We hope to have the opportunity to make a better impression on a future stay. Ocean edge suites & hotel team.

6/10 Satisfaisant

Samy, E

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Basic hotel by beach on very busy railway & road
Everything is out of order from jagguzi in the swimming pool, bathroom tub & toilet flusher. The panoramic suite (which is the more expensive category) was very noisy as it overlooked the main ocean busy road & railway lines (as the trains was running in both directions every couple of minutes).
Réponse de Hotel le 22 juin 2018
Dear Guest, I want to personally thank you sharing feedback with Ocean Edge Suites & Hotel.I appreciate that you took the time to share you concerns, and i apologize if our services have not met you expectations. your feedback was helpful and timely, and i want you to know that we,re taking action after hearing what you had to say. our goal at Ocean Edge Suites & Hotel. Is to provide consistent, quality service to each of our client.We take all of our client feedback seriously. We plan to have these changes implemented. Once again,thank you for your feedback . your comment are important to us. all the very best. ocean Edge Suites & Hotel Team.

8/10 Bien

yasuchan, tokyo

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
海沿いで中心街から少々距離があるが快適なホテル
オーシャンビューの良い部屋で、とても満足です。食事はまあまあでした。 Ｗｉｆｉは弱めでしたが、全般的に弱かったのでやむをえないのかも。。。
Réponse de hotel le 22 juin 2018
Dear yasuchan, Thank you for your comments on your recent feedback. we deeply regret the experience you had with our team and you can be assured the feedback was shared with the appropiate department and team members. We would like to remind you that we had hand pick our employees. All candidates must pass our very strict screening and extensive background check before being hired. Ocean Edge Suites & Hotel Team.

6/10 Satisfaisant

Sarah

Les points forts : Propreté, personnel et service, confort de la chambre
City stay
We stayed for 3 nights (the first night to deal with our jet lag!) and the other 2 to look around Colombo - 1 night is enough for this! We also took the train to Kandy which was a great family experience! The hotel is basic but very comfortable and the staff are very accommodating.
Réponse de hotel le 2 juil. 2018
Dear Sarah, Thank you for choosing ocean edge suite & hotel for your stay. We were delighted to read your feedback and we appreciate you taking the time to share a review. We are happy to hear that you loved the location of our hotel and that you highlighted the stunning view of ocean. We strive to deliver exceptional service, so knowing that you were delighted by our efforts is what really makes our day. We hope to see you here again soon! Best regards, Ocean Edge Suites & Hotel Team.

4/10 Médiocre

Jegie, South Africa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Poor Service and Maintenance but Good Location.
Overall maintenance of the room is very poor - cupboards falling off hinges, shower flooding the bathroom, fridge in the room not working, door latch broken,blinds on the windows broken, 2 stove induction plate in the kitchen not working, no kitten utensils for cooking and cups and saucers not adequate. The standard of service was poor - airport pick up booked and confirmed in writing and did not happen ( Hotel manager apologised and compensated with a free airport drop off ), all complaints of the maintenance issues in the room was ignored and not fixed for the duration of my 1 week stay. The quality of towels in the bathroom was poor. Lobby area is tiny, onsite restaurant is basic, breakfast is very average and service is slow and cumbersome at all times.

4/10 Médiocre

pooja

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

6/10 Satisfaisant

Satish

Les points faibles : Confort de la chambre
Disappointing hotel
I was very disappointed, to find that there was no beach or beach front at this hotel. In fact there was a railway track right in front of the hotel, with noisy trains running, day and night. Looking out from the balcony I was above a very noisy road as well, and because of the train and traffic noise, it was not nice to sit out there. The restaurant, served good variety of food, but needs a lot of improvement. The Sri Lankan food was very spicy and near impossible to eat! The indoor swimming pool Is not heated, and was very cold, not nice to use. It is surrounded by ugly buildings and has no sun what's so ever. Having been to other 4 star hotels, I would definitely not rate this hotel a 4 star. More likely a 2/3 star.
Réponse de Hotel le 22 juin 2018
Dear Satish, Thank you so much for staying at Ocean Edge Suites & Hotel. I am so pleased that enjoyed your stay with us here at our hotel. We hope you travel to Ocean Edge Suites & Hotel. You recently gave us some really helpful comments about our hotel. We wanted to let you know that we were able to use your feedback to our improve are hotel. We really appreciate the time you took to help us imropve our mistakes. Thank you. Ocean Edge Suites & Hotel Team.

2/10 Horrible

Harish

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very disappointing and lost $600
I made booking of 2 rooms considering it is a 4 star, it is not even a single star. The reception appeared to be dingy and the entrance to hotel was narrow with a shady atmosphere, so we made a decision on the spot not to stay despite losing around $600, hope there is a way to claim a refund. Message to everyone please don't make the same mistake and avoid booking this hotel.
Réponse de hotel le 4 juil. 2018
Dear Harish, . Thank you for reviewing your stay at ocean edge suites & Hotel. We are committed to offering every one of our guests an exceptional stay and we apologize that we did not do so for your visit. We are always looking for ways we can improve and we will take your feedback into account. We hope to have the opportunity to make a better impression on a future stay. Ocean edge suites & hotel team.

8/10 Bien

SC, India

Les points forts : Propreté, personnel et service, confort de la chambre
Only partial view on Studio
Only partial view on Studio, Expedia did not provide that information. The hotel is slightly inside a lane (which is fine, since many such hotels have that kind of access). Safety is not an issue.
Réponse de hotel le 2 juil. 2018
Dear Guest, Thank you for your comments on your recent feedback. we deeply regret the experience you had with our team and you can be assured the feedback was shared with the appropriate department and team members. We would like to remind you that we had hand pick our employees. All candidates must pass our very strict screening and extensive background check before being hired.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Smart hotel with good staff
Very nice hotel. Nicely presented, with pleasant staff, especially the pool/gym attendant. Good breakfast with a range of options. Must be new as tuk-tuk drivers do not know where it is.
Réponse de hotel le 4 juil. 2018
Dear Guest, Thank you for choosing our hotel for your day. We were delighted to read your feedback and we appreciate you taking the time to share a review. We strive to deliver exceptional service, so knowing that you were delighted by our efforts is what really makes our day. We hope to see you here again soon! Best regards, Ocean Edge Suites & Hotel Team.

8/10 Bien

Yasemin, Japan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ビーチが見える部屋
私の部屋は、ちょうどビーチが見えて、通りも見えて、、、という、とてもついている部屋でした。 部屋は、日本の自分の自宅よりも広い部屋でとても快適でした。 また泊まりたい！と思いました。

8/10 Bien

Nitin

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Fake advertising
While booking this hotel, in.hotel advertised free upgrades of room, free wine bottle and discount on food and beverage. Nothing such at this property. Disappointed with in.hotel completely... Fake promises...
Réponse de General Manager le 27 févr. 2017
Hotel Management apologies for the inconvenience occurred, however this promotion is still active and while check-in you need to ask for value added promo you are entitle with, to avoid miss communication with our valuable guest we will check with the customers on arrival. once again accept our apology, please book with us again to make your stay a memorable one.

4/10 Médiocre

Jonas

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rekomenderas knappt för övernattning, ovärt!
Det var smutsiga lakan och djur i sängen, det var även massor av smådjur i pentryt. Allmän smutsig känsla. Hela poolområdet var under tak mot nån form av baksida, så ingen solmöjlighet. Hela området är riktigt sunkigt och känns som baksidan av Colombo.
Réponse de General Manager le 25 févr. 2017
Hotel Management Team really apologies for the inconvenience occurred during the stay, and we will take every step to improve further good service to our valuable every guest. once again thank you very much for sharing feedback and experience, we would like you to stay with next time to make your stay memorable one.

8/10 Bien

Olov

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A recommended hotel
I've stayed at this hotel a few times now and I think I'll keep coming back. It's good value for money. It's a very low key place but in a good way. Discreet even. Rooms are nice, some of the views are really good. Great beds! Staff is nice. Indian restaurant on the first floor is maybe a bit boring at first glance (why didn't they put it on the rooftop? There is nothing on the rooftop floor...) but the food is good. Pool area is a bit underwhelming. It should've been on the rooftop one would think, but it's on the first floor as well. All in all, a recommended hotel!
Réponse de General Manager le 25 févr. 2017
Thank you very much for your valuable comment and recommendation about Ocean Edge Suites & Hotel. we value all your feedback and experience you shared. thank you once again for choosing Ocean Edge Suites & Hotel. looking forward to welcome you again to make your stay a memorable one.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Nice Hotel By the ocean.
Clean place to settle after a long day of fun and relaxation..
Réponse de Safraz le 25 févr. 2017
Hotel Management team welcomes your feedback and much appreciated for the comment & review that you've shared. look forward to welcome you again and to make your stay a memorable one. once again thanking you for choosing Ocean Edge Suites & Hotel.

6/10 Satisfaisant

Carlheinz, 13125 Berlin

Gute Citylage in Colombo
Das Hotel ist 'leicht in die Jahre' gekommen. Nach dem Ende des 'Bürgerkrieges' haben die Preise in Sri Lanka EXTREM angezogen und ich denke, dass man die Schraube schon überdreht hat. Es kommen immer weniger Deutsche, hört man von allen Seiten...!! In Thailand kann man, bei besserem Komfort und niedrigeren Preisen, ebenfalls Urlaub in dem Tropen machen...!!

6/10 Satisfaisant

Tor, Norway

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
An avreagere Hotel in a lousy area
Lot of Thingstad did not work in our rom, but nice staff. Restaurant was a pleasant surprise. Small pool and training room ok
Réponse de Safraz le 27 févr. 2017
we very much value your feedback and experience, The Ocean edge team is keen to improve the service to the next level to serve all our valuable guest.

4/10 Médiocre

hani

Les points faibles : Propreté, personnel et service, confort de la chambre