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Avis sur Quality Hotel City Centre

3.5 out of 5
Quality Hotel City Centre
22 Elizabeth Street, Coffs Harbour, NSW

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 342 avis sur 673." "
Note des voyageurs de 8 (Bien), d’après 237 avis sur 673." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 673." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 673." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 673." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Rene

Les points forts : Propreté et personnel et service
Bon service, mais un bâtiment
Bon service, mais un bâtiment un peu dépassé, sans point de mire. Une nuit là éyait bien assez.

10/10 Excellent

Wai Li

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place, close to the town centre
Séjour de 1 nuit en avril 2024
Réponse de Management and staff le 28 avr. 2024
Thank you for your kind review Wai. We are pleased to hear you enjoyed your stay.

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was great for a getaway quiet and walkable to town centre
Séjour de 1 nuit en avril 2024
Réponse de Management & Staff le 19 avr. 2024
Hi Julie, thank you for the great review! We are so pleased you enjoyed your stay and hope you enjoyed our local area. We hope to welcome you again.

6/10 Satisfaisant

Prerna

Voyage en couple
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Comfortable stay with good sized rooms. Easy access to all the local attractions. Staff is respectful and courteous. Just had an issue with the room not being cleaned for the duration of our stay despite us requesting for it.
Séjour de 3 nuits en avril 2024
Réponse de Management & Staff le 18 avr. 2024
Hi Prema, thank you for the review. We apologise for the misunderstanding with the servicing of your room and that this can only be carried our whilst our housekeeping staff are still here and not later in the day. We are pleased our staff were able to assist with your rubbish and towels. We are glad you enjoyed the rest of your stay and enjoyed our local area.

10/10 Excellent

Rachel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The check-in gentleman was incredibly helpful and kind.
Séjour de 1 nuit en avril 2024
Réponse de Management & Staff le 14 avr. 2024
Thank you Rachel, we appreciate your comments on our staff and will pass these on. We hope we can welcome you again.

10/10 Excellent

Myckala

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed in the King studio and the facilities seemed to be recently updated. For a studio it had decent little kitchen and the room was very spacious. It’s also very central to a lot of places within Coffs. We stayed two nights and couldn’t really fault it.
Séjour de 2 nuits en mars 2024
Réponse de Management & Staff le 24 mars 2024
Thank you Myckala, we are pleased to hear you enjoyed your stay in our new King Studio and hope you enjoyed exploring our local area. We hope to welcome you again.

8/10 Bien

John

Voyage en couple
My wife & I stayed one night on 16/3/24 in a standard queen bed room. The room was reasonably spacious and the bed was comfortable. Bathroom was reasonably modern with a nice shower. Because of the standard and “higher end accommodation cost”, we expected a couple of things to be available but they were not. Those 2 things which disappointed us were: 1. The Motel’s restaurant was unexpectedly not open on the Saturday night we stayed; and 2. The Motel does not have Foxtel or Kayo. (On the night we stayed, we were wanting to watch a particular rugby league game which was only on Foxtel or Kayo. We had to have a helpful member of the reception staff come to our room to show us how to do a “casting” from the Kayo App on my iPhone on to the TV screen in our room.)
Séjour de 1 nuit en mars 2024
Réponse de Management & Staff le 24 mars 2024
Thank you for the review John, we apologise that you were not aware that our restaurant is only open Monday-Thursday nights as these are our busy nights or that we did not have Foxtel. We find with all the casting options these days there is not a need for Foxtel and instead we upgraded all our TV's to offer streaming, therefore giving people many more options on what they can watch. We hope we can welcome you again for another stay.

10/10 Excellent

Daniel, Calamvale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here for 1 night. Great staff and nice clean accommodation. Would stay again.
Séjour de 1 nuit en mars 2024
Réponse de Management and staff le 4 mars 2024
Thank you for your kind review, Daniel.We are pleased to hear you enjoyed your stay.

10/10 Excellent

Sonya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place in Coffs Harbour
Great location, staff super friendly and helpful. Room was well appointed and quiet.
Séjour de 1 nuit en février 2024
Réponse de Management and staff le 26 févr. 2024
Hi Sonya, Thank you for taking the time to review us.We are pleased to hear you enjoyed your stay.

8/10 Bien

John

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Management and staff le 25 févr. 2024
Hi John, Thank you for your review.We hope to welcome you back in the future.

10/10 Excellent

Robert, Chesterfield

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The welcome and checkout was first class, the room was in excellent condition with air con a very clean bathroom and no complaints. This property is far nicer than the Quality Inn that are in the UK……in fact I won’t stay in a Quality Inn in the Uk. Great Australian hotel
Séjour de 1 nuit en février 2024
Réponse de Management and staff le 25 févr. 2024
Hi Robert, thank you for your kind review. We hope to see you again when you visit Australia.

8/10 Bien

Layal

Les points forts : Propreté, personnel et service, équipements
It was good
Séjour de 1 nuit en février 2024
Réponse de Management and staff le 15 févr. 2024
Hi Layal, thank you for your review. We are pleased you enjoyed your stay.

10/10 Excellent

Alana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good for what we needed it for. Stop over for long journey. Rooms were clean and functional. Pool is quiet small but looks well maintained. Reception staff very friendly and helpful. Was quite busy so parking can get full.
Séjour de 1 nuit en janvier 2024
Réponse de Management & Staff le 12 févr. 2024
Hi Alana, thank you for your review. We hope to welcome you back in the future.

8/10 Bien

Greg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk staff were extremely friendly! All else was very good except the people in the room upstairs arrived late and were very noisy. This affected our sleep to some degree, but overall, we enjoyed our stay.
Séjour de 1 nuit en février 2024
Réponse de Management & Staff le 9 févr. 2024
Thank you Greg for the review. We apologise if you were disturbed by other guests, there is assistance available 24 hours should you ever require. We are pleased you enjoyed your stay apart from this and hope to welcome you again.

8/10 Bien

Julia

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Best hotel found in Coffs so far. And the staff are lovely.
Séjour de 2 nuits en février 2024
Réponse de Management and staff le 8 févr. 2024
Hi Julia, thank you for your review.We are pleased to hear you enjoyed your stay with us.We hope we can welcome you back in the future.

10/10 Excellent

Renee

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff members Peter and Josh were so amazing! Will definitely stay here again when we return to Coffs. The pool was perfect for our kids. Great location. Thank you
Séjour de 1 nuit en janvier 2024
Réponse de Management and staff le 27 janv. 2024
Hi Renee, we are glad to hear you enjoyed your stay and Peter and Josh were amazing. We look forward to welcoming you back when returning to Coffs Harbour.

10/10 Excellent

John

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent location, nice big rooms and economical.
Séjour de 1 nuit en janvier 2024
Réponse de Management & Staff le 24 janv. 2024
Hi John, Thank you for taking the time to review our property. We are pleased you enjoyed your stay with us.

8/10 Bien

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Clean, well appointed rooms plus a car charger available
Séjour de 3 nuits en janvier 2024
Réponse de Management & Staff le 21 janv. 2024
Thank you Michael for the review, we hope to welcome you again.

8/10 Bien

James

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Management & Staff le 21 janv. 2024
Thank you James. We hope you enjoyed your stay and we can welcome you again.

4/10 Médiocre

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
It was in a good location but the hotel is outdated and needs an update. The room smelt musty and had bad odour throughout. The room was quite prone to noise slamming from the next door and can hear the taps running as other guests wake up or go to sleep. Overall, good to stay quickly but for the price I paid was not worth it based on the condition of the facility.
Séjour de 1 nuit en janvier 2024
Réponse de Management & Staff le 19 janv. 2024
We are sorry to hear you did not enjoy your stay with us Bryce. We are constantly updating our rooms so are disappointed with your comments that the hotel is outdated as this is not our usual feedback. The room type you stayed in is due to have a full refurbishment so we hope you will stay again and have a more enjoyable experience.

10/10 Excellent

CHERYL

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
One night stopover
Good location for a 1 night stopover on way up to Queensland-clean&tidy hotel -
Séjour de 1 nuit en janvier 2024
Réponse de Management & Staff le 15 janv. 2024
Hi Cheryl, thank you for your kind review.We are pleased to hear you enjoyed your stay with us.

10/10 Excellent

Robert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice, clean, close to everything. As a couple we highly recommend this place.
Séjour de 1 nuit en janvier 2024
Réponse de Management & Staff le 15 janv. 2024
Hi Robert, thank you for your review. We hope we can welcome you back again soon.

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Exactly what I expected, no supprises. Rooms had a nice light open feeling. Reception were helpful on arrival with suggestions to accommodate our car trailer
Séjour de 1 nuit en janvier 2024
Réponse de Management & Staff le 15 janv. 2024
Hi Rebecca, thank you for your review.We are pleased to hear you enjoyed your stay with us.We hope to welcome you back in the future.

10/10 Excellent

Steffen

Séjour de 1 nuit en janvier 2024
Réponse de Management & Staff le 9 janv. 2024
Thank you Steffen for the perfect score, it is most appreciated. We hope we can welcome you again.

10/10 Excellent

Lloyd

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
On of the best hotels I have ever stayed at. STaff are the best and made this memorable
Séjour de 1 nuit en décembre 2023
Réponse de Management & Staff le 8 janv. 2024
Thank you Lloyd for your kind comments, we will pass this on to the staff who will appreciate it. We look forward to welcoming you again.

10/10 Excellent

Toni

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This motel was great for an overnight stop. Very clean and newly refurbished rooms. Very comfortable. Pubs within walking distance and staff were super friendly. Would stay again.
Séjour de 1 nuit en janvier 2024
Réponse de Management & Staff le 8 janv. 2024
Thank you Toni, we are glad you enjoyed your stay and found your room comfortable. We hope you will stay with us again.

8/10 Bien

Michael

Séjour de 2 nuits en décembre 2023
Réponse de Management & Staff le 8 janv. 2024
Thank you for the reveiw Michael, we hope to welcome you again.

2/10 Horrible

Brady

Voyage en couple
Staff were nice & friendly enough and room reasonably clean but the kids pool which is close to all rooms was open until 9pm with kids screaming until then. The bed mattress was terrible and ended up trying to sleep on the floor. Then heavy pounding on the ceiling above us with kids obviously let running in the room above from 4:30am. Left the hotel at 5am with almost no sleep.
Séjour de 1 nuit en janvier 2024
Réponse de Management & Staff le 7 janv. 2024
Hi Brady, we apologise for failing to exceed your expectations on your recent stay. We do have room types that are not near the pool area if you prefer. We never want any of our guests to be disturbed by other guests and can be contacted at any time to address any issues. We receive so many compliments on our beds but as a bed is such a personal taste item it is impossible to find beds that everyone will like so we are sorry you did not find yours comfortable. We hope if you stay with us again you will have a more enjoyable experience.

10/10 Excellent

Frank

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Management & Staff le 7 janv. 2024
Thank you Frank for the perfect review score.

10/10 Excellent

Paul

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very quick check in the ladies at the frount counter were welcoming place was extremely clean and had a nice pool area for the kids
Séjour de 1 nuit en janvier 2024
Réponse de Management & Staff le 7 janv. 2024
Thank you for the great review Paul, we appreciate your comments. We hope we can welcome you again.

10/10 Excellent

Evans

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Place was perfect including staff will be back one day. Thanks 😊
Séjour de 3 nuits en décembre 2023
Réponse de Management & Staff le 7 janv. 2024
Thank you Evans for the great reveiw. We look forward to welcoming you again.

10/10 Excellent

Nandakishore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Management and staff le 31 janv. 2024
Thank you for your review Nandakishore.We are pleased you enjoyed your stay with us.

6/10 Satisfaisant

Glen

Voyage en famille
Les points faibles : Propreté et personnel et service
Cockcrouch Hotel
Large cockcrouches found in room
Séjour de 1 nuit en décembre 2023
Réponse de Management & Staff le 27 déc. 2023
We would like to apologise Glen for the issue experienced. We have regular pest inspections and treatments and will follow up your comments.

10/10 Excellent

Niliya

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to enkoy Coffs
Séjour de 1 nuit en décembre 2023
Réponse de Management & Staff le 27 déc. 2023
Thank you Niliya for the perfect review score. We are glad you enjoyed our beautiful Coffs Coast and hope to welcome you again.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Will stay again.
Séjour de 1 nuit en décembre 2023
Réponse de Management and staff le 19 déc. 2023
Hi, thank you for your review. We look forward to welcoming you back in the future.

10/10 Excellent

Ash

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Close to cbd restaurants and pub
Séjour de 2 nuits en novembre 2023
Réponse de Management & Staff le 5 déc. 2023
Thank you Ash for the great review score. We are in an ideal location here and glad you were able to experience some of the local venues. We hope we can welcome you again.

8/10 Bien

Evan

Les points forts : Personnel et service
Had to kill three cockroaches in the room and was only given a single door key.
Séjour de 3 nuits en novembre 2023
Réponse de Management & Staff le 5 déc. 2023
We are sorry for your experience Evan, we have regular pest sprays and are following this up. Our reception team is more than happy to supply extra keys for the rooms if required. We hope you will consider a future stay with us.

8/10 Bien

John

Séjour de 1 nuit en novembre 2023
Réponse de Management & Staff le 14 nov. 2023
Thank you John for the review.

10/10 Excellent

Danniele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was amazing only complaint as such was soap container fell off wall as was only double sided taped.
Séjour de 1 nuit en novembre 2023
Réponse de Management and staff le 5 nov. 2023
Hi Danniele, Thank you for your kind review and apologies for the soap dispenser falling off the wall during your stay.We hope we can welcome you back again.

2/10 Horrible

Shaleshni

Séjour de 1 nuit en octobre 2023
Réponse de Management & Staff le 21 nov. 2023
Hi Shaleshni, as you did not stay at the property we are unsure why you have left a review. Please contact Expedia if you have questions regarding the cancellation policy you booked on. Thank you.

10/10 Excellent

Carl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easily walkable to central area (not from harbour area). Staff were very helpful even though we arrived super early for check in. Room had everything we needed
Séjour de 1 nuit en octobre 2023
Réponse de Management and staff le 23 oct. 2023
Thank you for your review, Carl. We hope we can welcome you back again!

10/10 Excellent

Allira

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kids loved the pool the most but the room was nice and clean. The bed was a bit hard but we were only staying for one night so it didn't matter too much. Thanks for having up
Séjour de 1 nuit en septembre 2023
Réponse de Management & Staff le 17 oct. 2023
Thank you for the review Allira, we are so pleased the kids enjoyed the pool and hope we can welcome you for another stay.

8/10 Bien

Christopher

Les points forts : Propreté
Like: central location, close to everything Dislike: no hand towel, floor towel in bath room, no courtesy tissue
Séjour de 2 nuits en octobre 2023
Réponse de Management & Staff le 8 oct. 2023
Thank you for the review Christopher, we are following up the issues you mentioned as all of those things are provided in each room so we apologise for this. We hope we can welcome you for another stay.

8/10 Bien

Tiantian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023
Réponse de Management & Staff le 8 oct. 2023
Thank you for the review Tiantian, we hope to welcome you again.

10/10 Excellent

Dean

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arrived late, the staff were extremely helpful, even managed to get a meal before the kitchen closed, which also was lovely Thank you
Séjour de 1 nuit en octobre 2023
Réponse de Management & Staff le 8 oct. 2023
Thank you Dean for the great review, we are pleased you enjoyed your stay and the meal from our restaurant, we hope to welcome you again.

10/10 Excellent

Julien, Bankstown

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de Management and staff le 30 sept. 2023
Hi Julien, thank you for reviewing us and giving us a 5. We are pleased you enjoyed our property.We hope we can welcome you back in the future.

10/10 Excellent

William

Séjour de 1 nuit en septembre 2023
Réponse de Management & Staff le 5 sept. 2023
Thank you William for the perfect review score. We hope we can welcome you for another stay.

10/10 Excellent

Stephen

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Professional staff, nice breakfast option.
Séjour de 1 nuit en août 2023
Réponse de Management and staff le 28 août 2023
Hi Stephen, thank you for reviewing us. We are glad to hear you enjoyed your stay. We hope we can welcome you back again.

8/10 Bien

Garry

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Coveniently located
Séjour de 1 nuit en août 2023
Réponse de Management & Staff le 27 août 2023
Thank you Garry for the review. We hope to welcome you again.

6/10 Satisfaisant

Peter

Séjour de 1 nuit en août 2023
Réponse de Management & Staff le 4 sept. 2023
Thank you for the review Peter.