Avis sur TownePlace Suites by Marriott Lake Jackson Clute
TownePlace Suites by Marriott Lake Jackson Clute
1003 Highway 332, Clute, TX
Avis
8,2
Très bien
8,6/10
Propreté
8,6/10
Personnel et service
8,2/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
7,8/10
Écoresponsabilité
Avis
Voyage en famille avec de jeunes enfants
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
8/10 Bien
Frances
Voyage en famille avec de jeunes enfants, Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Frances
Séjour de 1 nuit en mai 2024
10/10 Excellent
LUCIANO
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
LUCIANO
Séjour de 1 nuit en avril 2024
Réponse de Front Desk le 19 avr. 2024
Thank you for your review. We are thrilled to hear you enjoyed your stay with us. We hope to see you again in the future. Until then, travel safe and have a lovely day!!
6/10 Satisfaisant
Karissa
13 mars 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Karissa
Séjour de 14 nuits en février 2024
Réponse de OP Manager le 18 mars 2024
Wish we knew more!
8/10 Bien
Jorge
Voyage en famille
11 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jorge
Séjour de 1 nuit en mars 2024
Réponse de Front Desk le 9 mai 2024
Thank you for taking the time to leave us a review. We appreciate you for staying with us. We do apologize for the inconvenience of the room not being cleaned properly. Your satisfaction means everything to us and we are deeply apologetic that we did not meet your expectations during your visit. Now that this issue has been brought to our attention, we are able to correct it so we may be better in the future.
8/10 Bien
Stacey
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stacey
Séjour de 7 nuits en février 2024
Réponse de front desk le 13 mars 2024
Thank you for your kind review. We are pleased to hear you enjoyed your stay and welcome you to visit us again should your travels bring you back our way. Until then, stat happy and safe
10/10 Excellent
Melanie, Adair
2 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melanie
Séjour de 2 nuits en février 2024
Réponse de Front Desk le 4 mars 2024
Thank you so much for choosing us to accomodate your stay and taking time to leave us a great review. We really appreciate you. We are so happy you enjoyed your time here with us and we hope your travels bring you back soon. Until then, stay safe.
2/10 Horrible
Justice
Voyage en famille avec de jeunes enfants
16 févr. 2024
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Justice
Séjour de 2 nuits en février 2024
Réponse de Front Desk le 19 févr. 2024
We would like to apologize for the cleanliness during your previous stay. This is not something we take lightly and will surely work harder to rectify the situation. As for this stay, fire alarms are not something we have control over and we are very sorry to hear the alarm noise ruined your night however, it does look like we were able to get you into another room, within the same hallway so you could promptly have a room without that disturbance. Please keep in mind any disturbace caused by guests in the hotel will result in authorities being called due to the fact that it is their job to handle those situations, We will always make sure both our guests and staff are safe during times like this by allowing authorities to escort the involved parties from our hotel. We understand it can be a nuisance, but we are following proper safety protocol. We would love to talk to you more about your stay and hope you would allow our property another chance. We wish you every happiness and safe travels in your future!
10/10 Excellent
Ashley
Voyage en famille
12 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ashley
Séjour de 2 nuits en février 2024
Réponse de Front Desk le 19 févr. 2024
Thank you so much for your kind review. We are pleased that you enjoyed your stay and hope to see you again soon! Until then, safe travels and have a lovely day.
6/10 Satisfaisant
Dale
Voyage en famille
10 févr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Not the room a reserved.
Dale
Séjour de 2 nuits en février 2024
Réponse de tb le 11 févr. 2024
I do apologies for the confusion. Yes we do have two side which is not posted on our site. We usually ask if there is a preference but this did not happen. So again My apologies
8/10 Bien
Michelle
Voyage d’affaires
1 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Michelle
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk le 1 févr. 2024
Thank you for your review. We appreciate you for staying with us and hope to see you again soon.
8/10 Bien
Thurmesia
24 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thurmesia
Séjour de 1 nuit en janvier 2024
Réponse de Front Desk Management le 24 janv. 2024
Thank you so much for your review. My name is Jori by the way. I do apologize but i am following Marriott policy, I understand we have allowed in the past to bypass these rules but moving forward, we all have to abide by the policy per our GM request. Sorry for the inconvenience, we would love for you to book through Marriott directly so that you can enjoy those benefits of being a loyal member. Until then, have a blessed day.
10/10 Excellent
Thetievee
Voyage en couple
28 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thetievee
Séjour de 2 nuits en décembre 2023
Réponse de Tunisia Opm le 28 déc. 2023
Thank you for staying with us ang giving us the opportunity to accommodate you.
8/10 Bien
Laura
25 déc. 2023
Laura
Séjour de 2 nuits en décembre 2023
Réponse de Front Desk Manager le 24 janv. 2024
Thank you for your review. We appreciate you taking your time to give our property a rating.
8/10 Bien
Roderick
Voyage en famille
10 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Roderick
Séjour de 1 nuit en décembre 2023
Réponse de Tunisia OPM le 11 déc. 2023
Thank you for staying with us. We look forward to seeing you again.
6/10 Satisfaisant
Myeongwhan
29 nov. 2023
Myeongwhan
Séjour de 7 nuits en novembre 2023
Réponse de Tunisia Opm le 28 déc. 2023
Thank you for staying with us.
10/10 Excellent
Olga
21 nov. 2023
Olga
Séjour de 1 nuit en novembre 2023
Réponse de Tunisia OPM le 11 déc. 2023
Thank you for staying. Hope to see you again.
10/10 Excellent
Thurmesia
10 nov. 2023
Thurmesia
Séjour de 1 nuit en novembre 2023
Réponse de front desk le 1 déc. 2023
thank you so much on your great review
10/10 Excellent
Ivette
31 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ivette
Séjour de 5 nuits en octobre 2023
Réponse de Front Desk le 2 nov. 2023
Thank you for your review. We are pleased that you enjoyed your stay.
8/10 Bien
Julia
29 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great for short stay
Julia
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk le 30 oct. 2023
We greatly appreciate your review. We are so pleased that we were able to quickly fix your issue and provide a good nights rest for you here at TownePlace. We hope to welcome you back next time! Until then, have an amazing day.
2/10 Horrible
Amy
27 oct. 2023
Les points faibles : Propreté et personnel et service
Amy
Réponse de Tunisia Barefield OPT le 28 oct. 2023
I want to apologies to the fullest. This is not excepted by our front desk staff. Being the situation it could of been handle a different way. If we had the rooms there could of been some moving around. There have been some changes and you stay is very important to us. I hope that this does not pervert you from coming again.
8/10 Bien
Angela
Voyage en groupe
22 oct. 2023
Les points forts : Propreté et personnel et service
Angela
Séjour de 3 nuits en octobre 2023
Réponse de Front Desk le 27 oct. 2023
We apologize your stay was less than satisfactory. We appreciate the feedback and look forward to your next visit.
8/10 Bien
Taneshia
Voyage en famille avec de jeunes enfants
13 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Taneshia
Séjour de 2 nuits en octobre 2023
Réponse de Front Desk Manager le 16 oct. 2023
We are happy you enjoyed staying with us and welcome you to come back next time! Until then, have an amazing day
4/10 Médiocre
Abi
13 oct. 2023
Abi
Séjour de 2 nuits en octobre 2023
Réponse de Front Desk le 20 oct. 2023
Thanks for your review, More information on why you gave this rating would be appreciated. Please contact the property if you have any concerns or questions. Have an amazing day
2/10 Horrible
Voyageur vérifié
10 oct. 2023
Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 4 nuits en octobre 2023
Réponse de Front Desk le 17 oct. 2023
Sir, you yelled at front desk in the lobby area, would not exit your room several hours after check out time, was argumentative and very unsettling with management, yelling and causing a scene in our front lobby. We tried several times to calm the situation and simply asked if you would leave at check out time so we could have housekeeping clean the room so we could use it for the next guest. You refused, yelled and cursed over the phone. Afterwards we continued to try to remedy the situation asking if you would accept a late 1pm checkout as another guest was arriving at 3pm for check in. Again, met with refusal. We really hope you are having a better day and understand sometimes we may go through rough times with our emotions. Always remember, we are here for you and understand. Respect will always be given and we expect it back in return. In the future, please remember late checkout is offered as a courtesy, when available. If our availability allows we are more than happy to accommodate. Until then, check out time will remain 12 noon and check in is at 3pm. Have a great day.
10/10 Excellent
Deana
9 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing staff
Deana
Séjour de 2 nuits en octobre 2023
Réponse de Front Desk Manager le 9 oct. 2023
Thank you so much for your kind words and being so patient with us. In times when things seem out of control its amazing to have guests that are so sweet and understanding! We thoroughly enjoyed having you guys stay here with us and look forward to seeing you again! Until then, I hope you have an amazing day!
2/10 Horrible
Thomas
6 oct. 2023
Thomas
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk Manager le 9 oct. 2023
We apologize for the inconvenience of our hotel internet not working properly due to the weather outside. In these instances, there is no troubleshooting we can do to remedy something caused by factors we cannot change. Pool is to always be closed during rainstorm for our guests safety as the water levels are not accurate during a downpour. As for our Orange Juice dispenser being empty, that was 100% preventable, we agree! We're sorry your stay was less than satisfactory, We hope in the future you give us another chance. Until then, have a blessed day.
10/10 Excellent
Andre
Voyage d’affaires
6 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Andre
Séjour de 1 nuit en octobre 2023
Réponse de Front Desk Manager le 6 oct. 2023
Thanks for your kind review. We appreciate our guests! We hope you have an amazing day!!
8/10 Bien
Judy
Voyage en famille
5 oct. 2023
Les points forts : Personnel et service
Judy
Séjour de 6 nuits en septembre 2023
Réponse de Front Desk Manager le 6 oct. 2023
Thank You so much for your great review! It was our pleasure making your trip a happy one. We hope you stop by to see us next time your travels bring you our way!
4/10 Médiocre
Vanessa
Voyage en famille
2 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Never Again.
Vanessa
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk Manager le 3 oct. 2023
Thank you for your review. I deeply apologize for the issues with your stay. It looks like your original room was a double that you were placed in upon checking in, but due to the a/c not working properly you were transferred to another room available. As we were out of double rooms for the day, you were placed in a single and your rate was reduced. I do apologize but the associate you spoke with was not the manager and management was not present at the time of this issue. When unforeseeable events happen and we are unable to rent all of our rooms due to a/c issues we try our best to accommodate every guest and we are so sorry that our efforts did not meet your expectations. We hope that you accept our apology and allow us another chance by visiting us in the future. If you would like to speak to an actual member of management you may call the hotel directly and leave your contact information for management to follow up on. Thank you so much and have a blessed day.
10/10 Excellent
Zoia
Voyage en couple
24 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Zoia
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk Management le 25 sept. 2023
Thank you so much for taking the time to leave a review. We are pleased to hear you've enjoyed your stay with us and we apologize for any inconvenience our location caused for you. We strive to provide a great experience for our guests as long as they are here with us.
10/10 Excellent
Brrittany
Voyage en famille avec de jeunes enfants
23 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Brrittany
Séjour de 3 nuits en juillet 2023
Réponse de Front Desk Management le 25 sept. 2023
Thank you for your kind words. We are so happy that you enjoyed your stay with us and hope that you come back to visit us soon
8/10 Bien
Adam
Voyage en famille, Voyage avec des animaux de compagnie
18 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adam
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 18 sept. 2023
We are pleased you enjoyed your stay and gave us another chance after your last visit. We welcome you to come back to visit us again should your travels bring you our way.
10/10 Excellent
Rhonda
Voyage en famille avec de jeunes enfants
17 sept. 2023
Rhonda
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 18 sept. 2023
Thank you for your feedback. We welcome you to come back to visit us soon
6/10 Satisfaisant
Richard, Franklin
Voyage d’affaires
11 sept. 2023
Richard
Séjour de 2 nuits en septembre 2023
Réponse de Tunisia Barefield le 15 sept. 2023
My apologies if our rooms was not up to your standard. We will be remodeling our hotel this sometime this month. I hope that you will give us another try after that
6/10 Satisfaisant
Richard, Franklin
Voyage d’affaires
9 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Richard
Séjour de 8 nuits en août 2023
Réponse de Tunisia Barefield le 11 sept. 2023
Good Morning,I do want to apologies for the issue you had to experience on your stay. That weekend was very stressful for our guest as well as our staff. Our system went out due a failure of another hotel in the area. Our staff was trying to assist the guest as much as the could even if that means they wasn't at the front desk. Yes part of out hotel is out date. That's where our renovations come in. Half of our hotel is Marriott standard which was the side you did not stay on and the other half is the side we will be replacing and making up to standards. I hope that when this all done you will come and give us another try.
6/10 Satisfaisant
Richard, Franklin
Voyage d’affaires
7 sept. 2023
Les points faibles : Infrastructures et conditions de l’hébergement
Richard
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 7 sept. 2023
Thank you so much for your shared response. We appreciate you for taking your time to leave us a review and apologize our facility was not up to your standard. Please bear with us as renovations do take time and we are currently still in process of ours, however you did stay in a more updated room. We appreciate your loyalty to Marriott and hope you give us another try after our renovations are completed. Have a very amazing day!
2/10 Horrible
Christine
Voyage en famille
5 sept. 2023
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Christine
Séjour de 1 nuit en août 2023
Réponse de Tunisia Barefield le 6 sept. 2023
Good Morning I do want to apologies for the inconvenience you had with your stay. I hope that with these issues you allowed us to fix them with a clean and working room.
2/10 Horrible
marco
Voyage en famille
4 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
marco
Séjour de 1 nuit en septembre 2023
Réponse de Tunisia Barefield le 5 sept. 2023
I do apologies the horrible stay you had. Their should of been no excuse why you room was dirty better yet not ready for you. this issue will be handle.
8/10 Bien
Voyageur vérifié
Voyage en famille
3 sept. 2023
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Front Desk le 4 sept. 2023
Thank you for your feedback. We really appreciate you taking the time to leave us a review.
10/10 Excellent
Rick
28 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great team!
Rick
Séjour de 1 nuit en août 2023
Réponse de Tunisia Barefield OPM le 28 août 2023
Thank you for kind review.
10/10 Excellent
david
21 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Gone fishing.
david
Séjour de 1 nuit en août 2023
Réponse de Tunisia Barefield le 22 août 2023
Thank you so much for staying with us and allowing our team to accommodate you through your stay. Please come again when we are all new.
10/10 Excellent
Christy
20 août 2023
Christy
Séjour de 1 nuit en août 2023
Réponse de Tunisia Barefiled le 11 sept. 2023
Hope your stay was wonderful
10/10 Excellent
Melody
11 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melody
Séjour de 1 nuit en août 2023
Réponse de Tunisia Barefield le 18 août 2023
I hope everything was ok with your stay
6/10 Satisfaisant
Adam
8 août 2023
Les points forts : Propreté et personnel et service
Adam
Séjour de 2 nuits en août 2023
Réponse de Front Desk le 9 août 2023
Thank you for your review. I wish there was more information so I could tailor an appropriate response to your issues.
10/10 Excellent
Isaias
7 août 2023
Isaias
Séjour de 3 nuits en juillet 2023
Réponse de Front Desk le 27 août 2023
Thank you for your high rating. We are so pleased that you enjoyed your stay. Be sure to come back and visit us, we would love to have you.
10/10 Excellent
Hector
2 août 2023
Hector
Séjour de 2 nuits en juillet 2023
Réponse de Tunisia Barefield le 2 août 2023
Thank you for kind review.
2/10 Horrible
Fabiola
Voyage en famille avec de jeunes enfants, Voyage en famille
31 juil. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fabiola
Séjour de 2 nuits en juillet 2023
Réponse de Tunisia Barefield le 2 août 2023
We are remodeling our hotel in the next two months so things will be different and new. As far as rooms, we will accommodate the rooms upon request before and after arrival.
2/10 Horrible
Emily
Voyage en couple
31 juil. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en juillet 2023
Réponse de Front Desk le 31 juil. 2023
Good afternoon, I do apologize for the inconvenience these issues caused with your stay and offer my deepest apologies for your dissatisfaction. Upon looking at your reservation I do see that you booked for an accessible room, so the room given was the room requested. It looks like you were accommodated by our staff changing rooms and you did complete your stay here with us, so a refund for your night will not be processed at this time. I really hope you consider TownePlace again for your travel needs after our renovations and that it better meets your needs. Have a blessed day -Front Desk
2/10 Horrible
Roderick
Voyage en famille avec de jeunes enfants, Voyage en famille
25 juil. 2023
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Roderick
Séjour de 3 nuits en juillet 2023
Réponse de Front Desk le 26 juil. 2023
My apologies for the concerns during your stay. We hear you, and are working diligently to upgrade our facility. We appreciate you for choosing TownePlace during this transition. It is always in our hearts to serve our guests as best as we can and we are happy to hear we did offer assistance with your issues.