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Avis sur The Westin Cleveland Downtown

4 out of 5
The Westin Cleveland Downtown
777 Saint Clair Ave Ne, Cleveland, OH

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 553 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 209 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 118 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 66 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 57 avis sur 1003." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Martin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
9/10
Séjour de 1 nuit en mars 2024
Réponse de Joanne- Front Office Manager le 10 mars 2024
Thank you for staying with us and your feedback is very important.

6/10 Satisfaisant

Daniel, Verdun

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Upon our arrival, our room was not ready, it was ok as we arrived before our scheduled check in. Tu be front desk attendant told us she would call or text us once room would be ready. It was 4:30 and no call or text, so I went to the front desk and our ready was ready
Séjour de 1 nuit en septembre 2022
Réponse de K.Johnson le 6 sept. 2022
Thank you for your feedback and we do apologize for the inconveniences that occurred during your stay. We have forwarded this on to our leadership team so incidents like these won't happen again. We do hope you choose our hotel in the future.

8/10 Bien

Elyse

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I only stayed one night. I love Westin hotels!! My only complaint, and reason for 4 stars, is that there was lipstick on my comforter.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Tom, Patterson

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff, great location, great amenities! We highly recommend.
Séjour de 2 nuits en mai 2024
Réponse de Joanne- Front Office Manager le 28 mai 2024
Thank you for staying with us and your feedback is very important.

10/10 Excellent

Delores

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ease of check-in. The personable and professional staff swiftly met my service request.
Séjour de 2 nuits en mai 2024
Réponse de Joanne- Front Office Manager le 28 mai 2024
Thank you for staying with us and your feedback is very important.

6/10 Satisfaisant

Daniel

Voyage en couple
Les points forts : Propreté et équipements
Service was average. Cleaning supplies were left in room and there was no shower soap in the container.
Séjour de 1 nuit en mai 2024
Réponse de Joanne- Front Office Manager le 28 mai 2024
Thank you for staying with us and your feedback is very important. We apologize that we didn't exceed your expectations.

6/10 Satisfaisant

calvin

Voyage en couple
Les points forts : Personnel et service
Noisy
Séjour de 1 nuit en mai 2024
Réponse de Joanne- Front Office Manager le 28 mai 2024
Thank you for staying with us and your feedback is very important.

8/10 Bien

Linton

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Joanne- Front Office Manager le 28 mai 2024
Thank you for staying with us and your feedback is very important.

6/10 Satisfaisant

Christina and Andrew

Voyage d’affaires, Voyage en couple
Les points forts : Personnel et service
The beds were not comfortable at all. The upper parking garage ceiling looks like it was falling apart. Very dimly lit hallways . Fridge wasn’t cold at all and the safe was broken . The view of the lake was nice though . You could hear everything going on in the walkway and other peoples rooms as you’re walking by.
Séjour de 2 nuits en mai 2024
Réponse de Jennifer H. - Director of Front Office le 26 mai 2024
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

2/10 Horrible

Dongxu

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bedbugs！！！
Séjour de 1 nuit en mai 2024
Réponse de Joanne le 28 mai 2024
Thank you for staying with us and your feedback is very important. Please reach out at the hotel

10/10 Excellent

Rejean

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024
Réponse de Jennifer H. - Director of Front Office le 26 mai 2024
Thank you for taking the time to share your feedback with us. It is greatly appreciated. We look forward to welcoming you back in the future. Thank you for staying with us.

4/10 Médiocre

Lexi

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the check in staff was incompetent and gave not only me but the 2 guests in front of me a hard time checking in, they had no idea what to do with check ins. then my room was dirty and the ceiling in the bathroom was falling apart due to moisture and mold that has never been fixed or treated. i would not recommend this hotel if you have other options to stay at.
Séjour de 1 nuit en mai 2024
Réponse de Joanne- Front Office Manager le 23 mai 2024
Thank you for staying with us and your feedback is important. I am sorry about your bad experience and didn't exceed your expectation. Hopefully on your next stay you will have a better experience.

8/10 Bien

twyla

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
Property restaurant under renovations Room missing items such as empty bodywash for 3 days but staff was super friendly would stay again the rate was good
Séjour de 3 nuits en mai 2024
Réponse de Joanne- Front Office Manager le 21 mai 2024
Thank you for staying with us and your feedback is very important.

6/10 Satisfaisant

Rafael

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté
Great staff, great location, bed was good. Very poor cleaning... the room was not clean when we checked in. Thick layer of dust on furniture, hair and crumbles on the carpet, clearly not vacuumed. We called the front desk and they sent someone to clean the room. This is very basic, and looking at other reviews, doesn't seem to be a one-off.
Séjour de 2 nuits en mai 2024
Réponse de Joanne- Front Office Manager le 21 mai 2024
Thank you for staying with us and your feedback is very important.

10/10 Excellent

carey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice property. In the heart of downtown. Our suite had a view of the Lake and Brown’s stadium. The staff is also excellent! Highly recommend
Séjour de 1 nuit en mai 2024
Réponse de Joanne- Front Office Manager le 20 mai 2024
Thank you for staying with us and sharing your feedback. Hope to see you again.

10/10 Excellent

Elaine

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very nice and attentive. I appreciate thoroughness of the staff.
Séjour de 1 nuit en mai 2024
Réponse de Joanne- Front Office Manager le 19 mai 2024
Thank you for staying with us and your feedback is very important.

10/10 Excellent

Abraham

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice hotel its very classy
Séjour de 2 nuits en mai 2024
Réponse de Joanne- Front Office Manager le 19 mai 2024
Thank you for staying with us and your feedback is very important.

4/10 Médiocre

MIGUEL CARLO

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Joanne- Front Office Manager le 19 mai 2024
Thank you for staying with us and your feedback is very important.

8/10 Bien

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A little outdated but overall a decent establishment.
Séjour de 2 nuits en mai 2024
Réponse de Joanne- Front Office Manager le 18 mai 2024
Thank you for staying with and your feedback is very important.

8/10 Bien

steve

Séjour de 1 nuit en mai 2024
Réponse de Jennifer H. - Director of Front Office le 16 mai 2024
Thank you so much for your feedback. Thank you for staying with us.

10/10 Excellent

Carm

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Westin Downtown Cleveland was a great experience! I definitely would stay again.
Séjour de 2 nuits en mai 2024
Réponse de Joanne- Front Office manager le 13 mai 2024
Thank you for staying with us and your feedback is very important.

10/10 Excellent

Autumn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I only stayed a night but, checkin was easy and the staff and room were nice. It was a quiet stay.
Séjour de 1 nuit en mai 2024
Réponse de Jennifer H. - Director of Front Office le 9 mai 2024
Thank you for your positive feedback. I am so happy to hear that you had a great experience while staying with us. We hope to see you back again in the future. Thank you for staying with us.

10/10 Excellent

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Jennifer H. - Director of Front Office le 9 mai 2024
Thank you for your positive feedback from your recent stay. Thank you for staying with us.

10/10 Excellent

George

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Great
Séjour de 1 nuit en mai 2024
Réponse de Joanne- Front Office Manager le 7 mai 2024
Thank you for staying with us and sharing your feedback to us.

10/10 Excellent

kathryn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was walking distance to The Rock & Roll Hall of Fame, restaurants, stadiums, and shopping. Staff was extremely friendly and helpful. Wonderful hotel experience.
Séjour de 2 nuits en mai 2024
Réponse de Joanne- Front Office Manager le 7 mai 2024
Thank you for staying with us and sharing your feedback to us.

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Joanne- Front Office Manager le 7 mai 2024
Thank you for staying with us and sharing your feedback to us.

2/10 Horrible

Mike

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Outdated and very dark,even in the bathroom.decore is bad and clashes,staff at the desk were rude
Séjour de 1 nuit en mai 2024
Réponse de Joanne- Front Office Manager le 7 mai 2024
Thank you for staying with us and sharing your feedback to us. We apologize that we didn't exceed your expectations.

6/10 Satisfaisant

Jamie

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Super friendly staff!!!!!!!! Loved the view from my room!!!! Bed was not comfortable The room could have been cleaner
Séjour de 1 nuit en mai 2024
Réponse de Joanne- Front Office Manager le 7 mai 2024
Thank you for staying with us and sharing your feedback to us.

4/10 Médiocre

Tim

Séjour de 3 nuits en avril 2024
Réponse de Joanne- Front Office Manager le 23 mai 2024
Thank you for staying with and your feedback is very important.

8/10 Bien

susan

Séjour de 2 nuits en avril 2024
Réponse de Jennifer H. - Director of Front Office le 22 mai 2024
Thank you for your positive feedback. Thank you for staying with us.

6/10 Satisfaisant

Chelsea

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Jennifer H. - Director of Front Office le 5 mai 2024
Thank you for your feedback. Your comments will help us as we continually work to improve our guest experience. Thank you for staying with us.

10/10 Excellent

Rene

Séjour de 1 nuit en avril 2024
Réponse de Joanne- Front Office Manager le 21 mai 2024
Thank you for staying with us and your feedback is very important.

10/10 Excellent

Gitta Sonia

Séjour de 4 nuits en avril 2024
Réponse de Jennifer H. - Director of Front Office le 1 mai 2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 Excellent

Lisa, Stoughton

Séjour de 2 nuits en avril 2024
Réponse de Joanne- Front Office Manager le 20 mai 2024
Thank you for staying with us and sharing your feedback. Hope to see you again.

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very impressive gym. Also, the staff was quite friendly and helpful.
Séjour de 2 nuits en avril 2024
Réponse de Jennifer H. - Director of Front Office le 1 mai 2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 Excellent

SHINGO

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
all good
Séjour de 5 nuits en avril 2024
Réponse de Jennifer H. - Director of Front Office le 26 avr. 2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 Excellent

Robert

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice spot
Séjour de 1 nuit en avril 2024
Réponse de Jennifer H. - Director of Front Office le 26 avr. 2024
Thank you for your positive feedback. Thank you for staying with us.

8/10 Bien

Laura

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All set
Séjour de 2 nuits en avril 2024
Réponse de Jennifer H. - Director of Front Office le 26 avr. 2024
Thank you for your feedback. Thank you for staying with us.

10/10 Excellent

Barbara

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Valet parking, quiet, easy check-in. Beautiful room. Room service great. Food delicious.
Séjour de 1 nuit en avril 2024
Réponse de Jennifer H. - Director of Front Office le 25 avr. 2024
Thank you for such positive feedback from your past stay. Thank you for staying with us.

8/10 Bien

Candice

Séjour de 3 nuits en avril 2024
Réponse de Jennifer H. - Director of Front Office le 16 mai 2024
Thank you so much for your feedback. Thank you for staying with us.

10/10 Excellent

Michele

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Every time we come to this hotel, our bellhop Camry or Camron (not quite sure of the name)...is the best to us. The ladies checking us in were fine, nothing exciting there, but people come back for employees that go above and beyond. He did!!
Séjour de 1 nuit en avril 2024
Réponse de Jennifer H. - Director of Front Office le 25 avr. 2024
Thank you for your positive feedback and name mention for Camarae. We will be sure to share your comments with him. Thank you for staying with us.

2/10 Horrible

Matthew

Voyage en famille
I got food poisoning in the restaurant and there was a drunk lady that kept knocking on our door it was awful and I want a full refund
Séjour de 1 nuit en avril 2024
Réponse de Joanne- Front desk Manager le 22 avr. 2024
I am sorry to hear about your experience from the restaurant. Can you call the hotel, and do you remember what you've ordered so I can check your receipt and discuss this to our restaurant outlet?

8/10 Bien

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel itself was fine. The attached restaurant had a lot to be desired. I don’t know if we caught them at a bad time, but the service was very slow...it took a half hour to get our drinks, 2 hours for food (and was told after an hour they ran out of 1 item we ordered). The manager never came out to apologize but the waitress did apologize on their behalf and did comp a round of drinks.
Séjour de 1 nuit en avril 2024
Réponse de Joanne- Front desk Manager le 22 avr. 2024
I am sorry to hear about your past stay experience. I will address your concerns to our restaurant outlet manager. Again, I do apologize and thank you for staying with us.

10/10 Excellent

Staci, Massillon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was within walking distance from our concert.Great view from our room.
Séjour de 1 nuit en avril 2024
Réponse de Jennifer H. - Director of Front Office le 21 avr. 2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 Excellent

Melanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location & food.
Séjour de 1 nuit en avril 2024
Réponse de Jennifer H. - Director of Front Office le 21 avr. 2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 Excellent

Todd

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Kim, at the front desk, was absolutely delightful and helpful. She was friendly and so welcoming.
Séjour de 1 nuit en avril 2024
Réponse de Joanne- Front Office Manager le 15 avr. 2024
Thank you for staying and choosing our hotel. Your feedback is very important.

8/10 Bien

Chandra Sekhar

Les points forts : Propreté et personnel et service
Old building and elevator keeps shaking.
Séjour de 2 nuits en avril 2024
Réponse de Jennifer H. - Director of Front Office le 14 avr. 2024
Thank you for your feedback. I am so sorry that we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Thank you for staying with us.

8/10 Bien

diane

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was convenient and walkable to attractions we were visiting.
Séjour de 2 nuits en avril 2024
Réponse de Jennifer H. - Director of Front Office le 14 avr. 2024
Thank you for your positive feedback. Thank you for staying with us.

2/10 Horrible

Peter

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
This property provided 1-star amenities for a 5-star price (600/night). I am taking into account the fact that on April 8 they were, I guess, full to capacity with Final Four fans and eclipse tourists, and didn't have the staff to handle everyone. And charged a surge price. So I don't blame the staff for not cleaning our room, or closing down breakfast half an hour early because they couldn't take any more orders, or being way too stingy with towels, washcloths, coffee cups, etc. I blame management for overbooking the hotel and not planning for the situation. Anyway there were plenty of other permanent issues, like: the room service number printed on the menu apparently rang someone's office, not the proper phone (also there are no beverages on the menu, not even orange juice); the phone turned itself off and gave no dial tone a couple of times (charging issue?); the rugs are hideous (room and hallway); the safe is on the bottom shelf and you have to crawl on the floor to use it; the drain plug in the bathroom sink hasn't been designed with a plunger to open or close it, even though there is a rod under the sink to do that, but attached to nothing; and you know how if you go to any motel off the interstate there is a binder that tells you how the phone and TV and lights and laundry work, and what the local attractions and restaurants are, and so on? Nothing like that at the Westin. Some manager really should book a room anonymously and think about, is this really our best?
Séjour de 2 nuits en avril 2024
Réponse de Jennifer H. - Director of Front Office le 14 avr. 2024
Thank you for your feedback. I am so sorry that we did not exceed your expectations while staying with us. Your comments will be reviewed by our leadership team and will help us as we continually work to improve our guest experience. Thank you for staying with us.

8/10 Bien

Stuart Bart, Richmond Hill

Séjour de 3 nuits en avril 2024
Réponse de Jennifer H. - Director of Front Office le 1 mai 2024
Thank you for your positive feedback. Thank you for staying with us.