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Avis sur Holiday Inn Express Cleveland Northwest, an IHG Hotel

2.5 out of 5
Holiday Inn Express Cleveland Northwest, an IHG Hotel
4355 Holiday Inn Express Way, Cleveland, TN

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 278 avis sur 407." "
Note des voyageurs de 8 (Bien), d’après 85 avis sur 407." "
Note des voyageurs de 6 (Satisfaisant), d’après 23 avis sur 407." "
Note des voyageurs de 4 (Médiocre), d’après 9 avis sur 407." "
Note des voyageurs de 2 (Horrible), d’après 12 avis sur 407." "

9,4/10

Propreté

9,2/10

Personnel et service

9,0/10

Équipements

9,4/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Amanda, Cleveland

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Cindy le 15 mai 2024
Amanda, thank you for rating our hotel. Please consider us for a future stay. Safe travels!

10/10 Excellent

Judith

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All the workers are so nice and professional! This was my second time staying here when I came to town to visit a friend!
Séjour de 2 nuits en avril 2024
Réponse de Cindy le 6 avr. 2024
Thank you Judith, we appreciate your business. We look forward to future visits when your in Cleveland to visit your friend!

10/10 Excellent

Nate

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient
Séjour de 1 nuit en mars 2024
Réponse de Cindy le 25 mars 2024
Nate, thank you for your review. Safe travels!

10/10 Excellent

Juanita

Voyage en famille
Excellent IHG hotel
Séjour de 1 nuit en mars 2024
Réponse de Cindy le 21 mars 2024
Thank you for providing a review. We hope to host you again for a future visit. Safe travels!!

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Cindy le 21 mars 2024
Thank you for rating our hotel. Should we earn your business for a future stay, we hope to exceed your expectations! Thank you!

10/10 Excellent

Steve

Voyage en couple
This is a very very clean property
Séjour de 1 nuit en février 2024
Réponse de Cindy le 7 févr. 2024
Steve, we appreciate your review. Our staff strives and prides themselves on giving a clean product. Thank you for noticing! Enjoy your visit!

10/10 Excellent

Katherine

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Cindy le 15 janv. 2024
Katherine, thank you for rating our hotel. We appreciate your business and hope to see you again soon. Safe travels!

10/10 Excellent

Bruce

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and easy access to interstate.
Séjour de 1 nuit en janvier 2024
Réponse de Cindy le 14 janv. 2024
Bruce, thank you for your feedback. We hope to see you again. Safe travels!!

4/10 Médiocre

Joel

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et confort de la chambre
Ac sux
Like the hotel, enjoy the restaurant in front, my biggest problem is the ac doesn't go below 67. I like to sleep in a real cold room. I've stayed there the last 3 weeks in a row and all the rooms are like that. I will be staying in that area every week, but next week we try Hampton Inn and see how the ac works there
Séjour de 1 nuit en janvier 2024
Réponse de Cindy le 12 janv. 2024
Joel, thank you for providing feedback from your recent stays. Yes, by brand standards IHG required hotels to reduce their "carbon footprint" by regulating temperatures that they do not go below a certain temperature or higher than a certain temperature. This is not something we decide at the property level this is something that is required from the brand. We can override this upon request. I do not see anything documented of your discomfort, however, letting someone know could potentially fix the problem. Not too many guests are requesting to lower their air temperatures in the winter, but we all have a preference.

10/10 Excellent

Elizabeth

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Cindy le 12 janv. 2024
Elizabeth, thank you for rating our hotel. We hope to see you again.

10/10 Excellent

Susan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Cindy le 27 déc. 2023
Susan, thank you for rating our hotel. your business is greatly appreciated.

10/10 Excellent

Joli

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front office desk was prepared for my arrival and check in was extremely easy. There were always staff in the lobby area and they were consistently courteous. I felt like this hotel has made extra efforts to prevent problems with bedbugs such as no carpeting and vinyl covering on the bottom mattress and desk chair that could be wiped off. This kind of peace of mind is very helpful! The hotel is close to the main road so you can hear some traffic, but the access is convenient.
Séjour de 1 nuit en décembre 2023
Réponse de Cindy le 18 déc. 2023
Joli, thank you for taking the time to provide a review on your recent stay. We are doing our very best to accommodate guests the best possible way. Some guests are upset that we took the carpet out. Happy to see you are not one disappointed in that. Safe travels!

10/10 Excellent

Tiffany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Cindy le 27 déc. 2023
Tiffany, thank you for taking time to rate our hotel. We appreciate your business.

8/10 Bien

Randall

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
The lighting in the room was not very good. Two different type bulbs were used and both should have been daylight bulbs to brighten the room. When we went to eat breakfast the pancake machine was not working. Stated the belt needed changing after so many times it was used. This should have been checked before breakfast was started. The staff was very nice and helpful during the stay.
Séjour de 1 nuit en décembre 2023
Réponse de Cindy le 18 déc. 2023
Sorry to hear about the troubles during your stay. We do use these surveys as a tool to make things better for the next guest. I am sorry to hear about the pancake machine, unfortunately, it's like ink toner, the machine stops working after making so many pancakes. Our staff relies on the machine to give us the error code. I do apologize, with today's technology you would think there was a better way. We appreciate your business.

10/10 Excellent

Teryl

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023
Réponse de Cindy le 19 nov. 2023
Teryl, thank you for rating our hotel.

8/10 Bien

Layton

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nice stay
Séjour de 1 nuit en novembre 2023
Réponse de Cindy le 19 nov. 2023
Latyon, thank you for rating our hotel.

8/10 Bien

RICHARD

Séjour de 1 nuit en novembre 2023
Réponse de Cindy le 16 nov. 2023
Richard, thank you for rating your stay with us.

10/10 Excellent

flint

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great experience
Séjour de 2 nuits en novembre 2023
Réponse de Cindy le 9 nov. 2023
Thank you for rating our hotel. Safe travels!

8/10 Bien

RICHARD

Séjour de 1 nuit en novembre 2023
Réponse de Cindy le 8 nov. 2023
Richard, thank you for rating our hotel. Safe travels!

10/10 Excellent

RICHARD

Séjour de 1 nuit en octobre 2023
Réponse de Cindy le 27 oct. 2023
Richard, thank you for rating our hotel from your recent stay. Please think of us for a future stay.

10/10 Excellent

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facility was very clean, bright, and handicap accessible, which was necessary for my husband. The staff, on all shifts, were friendly and helpful. We enjoyed a wonderful breakfast each morning of our stay. We would most certainly stay here again.
Séjour de 2 nuits en octobre 2023
Réponse de Cindy le 23 oct. 2023
Kathleen, thank you for your review. We appreciate your business. We hope to see you again. Safe travels!

10/10 Excellent

Lisa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Cindy le 23 oct. 2023
Thank you, Lisa, your business is appreciated.

10/10 Excellent

Debra, Vevay

Les points forts : Infrastructures et conditions de l’hébergement
Need more towels in room.
Séjour de 1 nuit en septembre 2023
Réponse de Cindy le 18 sept. 2023
Debra, thank you for the review.

10/10 Excellent

Lisa

Séjour de 1 nuit en septembre 2023
Réponse de Cindy le 13 sept. 2023
Lisa, thank you for rating our hotel.

8/10 Bien

Michael

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Nice place and location
Séjour de 1 nuit en septembre 2023
Réponse de Cindy le 13 sept. 2023
Michael, thank you for rating our hotel. We hope to see you again.

8/10 Bien

Layton

Voyage en couple
Les points forts : Équipements
Comfy
Séjour de 1 nuit en septembre 2023
Réponse de Cindy le 13 sept. 2023
Layton, thank you!

10/10 Excellent

Bernita

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Slept W
My room was clean. I liked the decor. Loved the pillows! Breakfast was okay... nothing to brag about. I thought the room is as too expensive for Cleveland, Tennessee. I would expect to pay $200+ in a major city. So, overall, hotel was okay, but price was disappointing.
Séjour de 1 nuit en août 2023
Réponse de Cindy le 28 août 2023
Slept W - Thank you for your review. As you can imagine smaller cities incur the same costs as the larger hotels in the larger cities so being in a major city doesn't always indicate the cost of a hotel stay. I wish I had better news but the cost of a 99.00 hotel is in our rearview mirror.

8/10 Bien

Dennis

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Average property- clean until you looked at floor, shelves, furniture
Séjour de 1 nuit en août 2023
Réponse de Cindy le 28 août 2023
Thank you for your review. Everything is new including the floor, excluding the furniture.

10/10 Excellent

Joanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Cindy le 24 août 2023
Joanne, thank you for rating our hotel. Hope to see you again.

10/10 Excellent

Lonnie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent customer service and friendly staff. Room was very clean and roomy and perfect for our needs. We were late getting down to breakfast and the employee who worked the buffet (lady from NY) offered to get a togo box of anything we wanted. She boxed up some cinnamon rolls which were delicious!
Séjour de 1 nuit en août 2023
Réponse de Cindy le 16 août 2023
Lonnie, thank you for your review. We are happy you chose to stay with us. We do love the cinnamon rolls! Safe travels!

8/10 Bien

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for a stop through on a road trip. Staff was excellent. But the walls in the room are very thin, could hear everything in the hallway
Séjour de 1 nuit en août 2023
Réponse de Cindy le 15 août 2023
Jessica, thank you for your feedback. I am sorry about the walls....I was not part of the building process many years ago when the hotel was built, however, I do find that a lot in hotels. I can see we are not much different when it pertains to that, I do apologize.

10/10 Excellent

Eric, Kennesaw

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The customer service by the front desk was great!
Séjour de 1 nuit en août 2023
Réponse de Cindy le 15 août 2023
Eric, thank you for your review. Glad to see you had a nice experience. Please think of us again for future visits to the Cleveland TN area!

10/10 Excellent

Julie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The
Séjour de 1 nuit en août 2023
Réponse de Cindy le 7 août 2023
Julie, thank you for rating our hotel. We hope to see you again should you be traveling to or thru Cleveland TN. Safe travels.

8/10 Bien

Jim

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean , would stay again.
Séjour de 2 nuits en juillet 2023
Réponse de Cindy le 4 août 2023
Thank you for reviewing our hotel. We look forward to seeing you again.

10/10 Excellent

Kate

Séjour de 1 nuit en août 2023
Réponse de Cindy le 13 sept. 2023
Kate, thank you for rating our hotel, I apologize for the late reply.

6/10 Satisfaisant

Emma

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Newly renovated , it is very clean, workers young /new . Carpets removed the floor is bare and cold …..needed a rug at the larger bed side.
Séjour de 3 nuits en juillet 2023
Réponse de Cindy le 4 août 2023
Emma, thank you for your review. I am sorry we did not have a carpet in the guest rooms. I believe many hotels are now going with no carpet as they go through renovations.

10/10 Excellent

Gerald

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel was nice and clean.
Séjour de 4 nuits en juin 2023
Réponse de Cindy le 4 août 2023
Thank you for rating our hotel. Your business is appreciated.

2/10 Horrible

Erik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel was nice. Staff was nice. Expedia ruined my check in and I had to wait for 30 min for them to figure it out. We only planned on being there for 7 hours anyway just to rest
Séjour de 1 nuit en juin 2023
Réponse de Cindy le 4 juil. 2023
Thank you for sharing your experience. Unfortunately, the hotel isn't responsible for any issues Expedia has caused you.

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff, clean room and nice breakfast
Séjour de 2 nuits en juin 2023
Réponse de Cindy le 4 juil. 2023
Thank you for you rating our hotel. Hope to have you back for a future stay.

10/10 Excellent

Tamra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was clean.
Séjour de 1 nuit en juin 2023
Réponse de Cindy le 26 juin 2023
Tamra, thank you for your 5-star review! We hope to see you again! Safe travels!

8/10 Bien

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They only had 3 towels/ wash cloths in the bathroom for a room that slept 6. And we reserved the room for 4 so that was annoying. No extra linens for the pullout sofa in the room but at least it was comfortable. Also had only one person working the whole place at 9pm so customer service was lacking although the young lady working was nice.
Séjour de 1 nuit en juin 2023
Réponse de Cindy le 21 juin 2023
Rebecca, thank you for your review. Yes, we place the amount of linens in the room bases on what is required by the brand standard regardless of what the amount of guests are in your party as this varies by guest, so to keep it consistent with the staff cleaning your room that is what we place in the room. I do apologize for the inconvenience but we always have extras available to meet the guest needs. We do not keep linens for sofa sleepers in the room for a couple of reasons again, apologize for the inconvenience. Thank you for staying with us.

10/10 Excellent

Edward

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Recommend
Highly recommend for clean and comfortable stay.
Séjour de 1 nuit en juin 2023
Réponse de Cindy le 16 juin 2023
Edward, thank you for rating our hotel. We hope to see you again. Safe travels!

10/10 Excellent

Kathy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Train ride
Amazing place. Very clean and everyone there was so friendly and welcoming. Our rooms were very clean and comfortable. The sheets on the bed were so soft. We would definitely recommend this hotel to anyone.
Séjour de 2 nuits en juin 2023
Réponse de Cindy le 16 juin 2023
Train ride, thank you for rating our hotel. Looks like you had an enjoyable stay. We hope to see you again.

8/10 Bien

Rosalea

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The front staff when we checked in was very friendly. The kitchen staff were amazing and looked after everybody. It was new and clean. It was the front desk staff upon check out that was unfriendly and did not say a word when I checked out on May 26 (Friday). Should get better training when it comes to customer service. Love it overall and would go there again.
Séjour de 2 nuits en mai 2023
Réponse de Cindy le 29 mai 2023
Thank you for your review. We will coach our front desk staff to acknowledge you as you approach the desk. I am very sorry about this. We hope to see you again.

10/10 Excellent

Elaina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de Cindy le 29 mai 2023
Thank you for rating our hotel, please consider us again for any future hotel needs.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location was good
Séjour de 8 nuits en mai 2023
Réponse de Cindy le 16 mai 2023
Thank you for rating our hotel. We hope to see you again. Safe travels!

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
The hotel was clean and the people friendly.Our only problem was the noise from the highway.
Séjour de 1 nuit en mai 2023
Réponse de Cindy le 4 mai 2023
Thank you for your feedback. We hope to see you back again.

10/10 Excellent

Terry

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en avril 2023
Réponse de Cindy le 4 mai 2023
Thank you for rating our hotel.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
It was ok
Hair on the bathroom floor, linoleum floors...
Séjour de 1 nuit en avril 2023
Réponse de Cindy le 24 avr. 2023
Thank you for your review. Sorry to hear about the hair on the floor. Yes, all room floors have been changed out to the LVT flooring. Safe travels.

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotels were great!
Séjour de 1 nuit en avril 2023
Réponse de Cindy le 24 avr. 2023
Charles, thank you for rating our hotel. Safe travels!